Learning Experience Architect - Instructional Design

75219 Dallas, Texas PNC

Posted 10 days ago

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Job Description

**Position Overview**
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As a Learning Experience Architect within PNC's PNC University organization, you will be based in Pittsburgh, PA; Cleveland or Miamisburg, OH; Downers Grove, IL; Birmingham, AL; or Dallas, TX. This position is primarily based in a location within PNC's footprint.
Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion
This role will support the Retail Lines of Business.
In additional to the Job Description below the Learning Experience Architect will:
- Consult, recommend, design and/or develop learning solutions that fulfill business objectives and achieve return on investment.
- Curate and/or develop learning solutions to enhance the experience of our learners by applying a holistic, cross-functional lens to all projects.
- Incorporate innovation into the design and development of learning deliverables by pursuing current trends and applying a growth mindset
- Collaborate effectively with peers, subject matter experts, and vendors to drive successful learning projects from beginning to end, using skills in project management, consultation, instructional design and development, implementation, and technology.
- Assist and lead multiple projects and priorities simultaneously in a fast-paced environment while consistently meeting deadlines.
The ideal candidate will have the following:
- Preferred experience of standard design and development tools such as Microsoft Office Suite, Articulate 360 (Storyline and Rise), and the Adobe Creative Cloud for deployment on the Workday Learning Management System (LMS). Audio and video development experience is also highly desired.
- Awareness of Accessibility Standards within learning design is highly desired.
**Job Description**
+ Consults, recommends, and/or designs learning solutions that fulfill business objectives and achieve return on investment. Curates and/or develops learning solutions to enhance the experience of our learners by applying a holistic, cross-functional lens to all projects.
+ Incorporates innovation into the design and development of learning deliverables by pursuing current trends, expansion of current tools, expanding information and applying a growth mindset
+ Demonstrates functional knowledge of common design and development within standard eLearning toolsfor deployment on the HR Learning Management System (LMS).
+ Collaborates effectively with peers, subject matter experts, and vendors to drive successful learning projects from beginning to end, using skills in project management, consultation, instructional design and development, implementation, and technology.
+ Develops testing requirements, deployment strategy, communication plans, and supports learning solution maintenance/updates.
+ Identifies curation opportunities and creative solutions to decrease the amount of new content development throughout the organization and elevates or reimagines existing solutions.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Business Trainings, Content Curation, Facilitation, Learning and Development (L&D), Learning Management, Needs Assessment, Strategic Planning, Training Evaluations
**Competencies**
Competency-based Training and Development, Instructional Design, Managing Multiple Priorities, Organizational Change Management, Problem Solving, Project Management, T&D: Trends and Directions, Training And Development, Training Evaluation, Training Needs Analysis
**Work Experience**
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Pay Transparency**
Base Salary: $45,000.00 - $111,800.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
**Application Window**
Generally, this opening is expected to be posted for two business days from 04/04/2025, although it may be longer with business discretion.
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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Project Manager & Training Specialist (AI-Driven Instructional Design)

75215 Park Cities, Texas C1M

Posted 2 days ago

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Job Description

Project Manager & Training Specialist (AI-Driven Instructional Design)

Project Manager & Training Specialist (AI-Driven Instructional Design)

Department : AI Enablement & Educational Design

Company : Clear Again, LLC (C1M.ai)

Employment Type : Full-time | Exempt

About Us

At Clear Again, LLC (C1M.ai) , we build custom AI agents that automate high-value knowledge work for Fortune 500 clients across finance, healthcare, and logistics. As a boutique innovation firm, our mission is to revolutionize enterprise operations by integrating advanced machine learning models with instructional design science.

Position Summary

We are seeking a Project Manager & Training Specialist with a Ph.D. in Educational Leadership, Instructional Systems Design, or a related field to lead the development of AI training programs that mirror complex human job functions. This unique hybrid role merges curriculum architecture with executive-level project governance, requiring strong research, leadership, and analytical skills.

Key Responsibilities

Design advanced instructional frameworks to train large language models (LLMs) using evidence-based methodologies (e.g., ADDIE, Blooms Taxonomy).

Project Management (20%)

Lead full project lifecyclesscoping, budgeting, scheduling, and risk mitigationfor AI enablement initiatives valued between $2M$5M.

Learning Analytics (15%)

Conduct formative and summative evaluations, A / B testing, and statistical modeling to optimize agent training efficacy.

Manage a cross-functional team of instructional designers, data labeling analysts, and learning engineers; provide mentorship rooted in adult learning theory.

Assessment & Evaluation (10%)

Create simulation-based assessments and rubrics aligned with Kirkpatrick Levels 3 and 4 to measure AI agent competency and real-world performance.

Knowledge Sharing (10%)

Author white papers and internal reports to disseminate best practices in AI-mediated training.

Compliance Oversight (5%)

Ensure ethical and regulatory compliance (FERPA, GDPR) in training datasets and evaluation tools.

Required Qualifications

Doctoral Degree (Required) :

Ph.D. in Educational Leadership, Learning Sciences, Instructional Systems Design, or closely related discipline.

Professional Experience :

35 years in instructional design or learning science leadership roles

Proven experience with AI training, LLM prompt engineering, and curriculum theory

Project management experience using Agile, Lean, PMBOK, or related methodologies

Technical Proficiency :

Familiarity with AI / ML workflows and tools (e.g., prompt tuning, Python scripting)

Competency with project and data tools : Jira, Asana, MS Project, Tableau

Soft Skills :

Strong leadership and mentoring capabilities

Executive-level communication and cross-cultural collaboration

Research and publishing track record a plus

Preferred Qualifications

Experience training or deploying LLMs (e.g., OpenAI, Anthropic, Hugging Face)

Background in psychometrics or instructional technology

Multilingual (English required; Russian or German a plus)

What We Offer

Opportunity to lead cutting-edge projects that blend AI with human learning science

Direct collaboration with our CTO and AI R&D team

A culture that values innovation, academic rigor, and ethical AI deployment

Competitive salary, professional development funding, and flexible work culture

Location & Work Arrangement

This is a full-time, on-site role based at our Dallas headquarters

Occasional travel (

Clear Again, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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