181 Travel Industry jobs in the United States

Customer Support Specialist - Travel Industry (Remote)

Location: Remote - USA Based

Schedule: Flexible | Part-Time or Full-Time Options

About Us:

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview:

We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You'll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and escalate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Preferred Qualifications:

• Prior experience in customer service or the travel industry is a plus (but not required)
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service
• Must be 18+ and authorized to work in the United States

What We Provide:

• Full training and ongoing mentorship
• Travel agent certification (if desired)
• Access to travel discounts and perks
• Supportive online community and tools to help you succeed

$20,000 - $65,000 a year

Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

Event Operations Director - Luxury Sports Travel Industry

Location: Houston, Texas (Candidates MUST currently reside in the Greater Houston area)

Role: Full-Time

Compensation: $65,000 and up based on experience + performance bonus

Contact: Jennifer JT@

On-Line Assessment: To be considered for the job you MUST complete our on-line Assessment:

On Point Events is a luxury sports travel company providing travel packages and experiences at iconic sporting events worldwide.

The Event Operations Director is responsible for planning, managing and executing large sports travel programs from conception to completion, ensuring a seamless experience for our clients.

Responsibilities

• Planning:
  • Research and source hotels, transportation providers and venues
  • Negotiate contracts and competitive rates with vendors
  • Identify where to dine, unique things to do and see in the cities where the events are located
  • Discover additional day trips clients can experience near the events
• Managing:
  • Manage all operations, event logistics, budgets and profitability for our sports travel programs
  • Recruit and manage on-site, contract support staff
  • Develop customized travel itineraries for each client
  • Manage vendors and clients
  • Monitor web presence and update all marketing materials
• Executing:
  • Serve as on-site / on-call coordinator (face of the company) for each event, supporting both clients and vendors
  • Manage all aspects of the clients' travel experience
  • Work directly with hotels, vendors, clients and on-site staff to ensure smooth execution of all program elements
  • Maintain up-to-the-minute knowledge of event schedules and potential changes
  • Problem solve any issues as they arise in real time

Qualifications

• HIGHLY organized and VERY detail oriented This is a MUST!
• Able and willing to travel to events domestically and internationally and stay for extended periods of time (occasionally up to 1 month) as needed for certain events. A current US passport is required
• Minimum of 5 years related working experience (example - Destination Management Company or similar) and proven B2C client-facing skills are required.
• Self-confident and able to take control of a situation and take action to resolve quickly
• Ability to operate in fast paced environments with a lot of moving parts
• Ability to manage multiple projects at one time in an organized manner
• Track record of working 100% from home (and enjoy it)
• Have the energy and drive to work long hours, when necessary, to reach event deadlines
• Strong technical skills: MS-Dynamics (CRM), MS-Excel, MS-PowerPoint, MS-Outlook, MS-Word
• Bachelor's degree preferred

Benefits

• Houston-based position where most work is performed from your home office
• Monthly in person team get together and 1-on-1 lunches with team members required
• Full-time position
• Compensation $65,000 and up based upon experience + performance bonus
• Paid: 10 vacation days, 5 sick days and 8 national holidays
• Additional paid time off for working weekends/extended durations during program delivery

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Events Services and Spectator Sports

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**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** CALA Regional Office, 1200 S. Pine Island Road, Plantation, Florida, United States, 33324VIEW ON MAP ( Full Time
**Located Remotely?** Y
**Position Type** Management
**Bonus Eligible:** Y
**Expiration Date:** 10/18/2025
**JOB SUMMARY**
Provides account management support for domestic and international wholesale and tour operator accounts that buy locally within the market. Partners with key Sales teams (i.e. Global Sales Organization) to verify the pull through of intermediary "segment" strategies and tools in the market, as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the organization.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**Preferred:**
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management.
- Lodging sales experience.
- Account management experience.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Retains, expands and grows account revenue through account growth, margin management and implementation of sales and marketing initiatives in the key buying locations.
- Partners with key Sales teams (i.e. Global Sales Organization (GSO)) to verify the pull through of intermediary segment strategies and tools in the market.
- Leverages appropriate corporate (e.g., GSO, Marketing) and market resources (e.g. property leadership) to establish pull-through and sustainment of account strategies and selling solutions at the local property level.
- Achieves local account revenue and sales goals as defined by Market leadership. Develops and achieves operating budgets and manages controllable expenses.
- Leverages methodologies, technical and business knowledge across the market.
- Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction.
- Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
- Leverages all available sales channels (e.g., industry trade shows/events, GSO, property sales teams, etc.) in an effort to optimize sales revenues.
- Completes Marriott's Wholesale Certification Program (Wholesale).
- Attends Marriott's annual "" trade show/customer event for key wholesale accounts and hoteliers (e.g., Wholesale).
- Performs other duties, as assigned, to meet business needs.
**Managing Wholesale Sales Activities**
- Implements the overall account strategy at local properties within the market.
- Focuses on opportunities from wholesalers and tour operators providing Frequent Indepent Traveler FIT and motorcoach and/or adhoc group international business, including Meetings Incentives Conferences Exhibitions (MICE) and Corporate inbound business.
- Works with revenue management to set sales strategy, run promotions, manage room allotments, set rates, and make adjustments based on market conditions.
- Works closely with each property to establish wholesale processes and procedures with operations staff (e.g. Front Desk, Reservations, Accounting) to establish pull-through of business at the property level.
- Creates annual FIT contracts with key wholesale/tour operator accounts, verifying the pull-through of contract terms and conditions at the property level.
- Engages with international Global Sales Organization (GSO) offices, General Sales Agents (GSA)s and Convention and Visitors Bureau (CVBs) in both destination and country of origin, as appropriate for country-specific deployment.
- Identifies new FIT and group opportunities with new accounts by attending industry trade shows and events.
**Building Successful Relationships**
- Serves as account's "local service guarantee" by verifying that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers' 100% satisfaction.
- Creates strong partnerships between field and corporate by maintaining a productive dialogue and exchange of ideas.
- Acts as the customer advocate through understanding the account needs and opportunities.
- Identifies emerging business opportunities and risks in the market to determine strategic Sales and Marketing implications and provides feedback to key stakeholders; partners with key stakeholders in account planning and determining strategy execution approaches for the market.
- Manages relationships with the key buyers that drive business to the market to optimize account reach and share for the wholesale segment.
- Develops working relationships with Property staff and provides coaching on specific booking needs for motorcoach tour groups and ad hoc international groups to establish pull-through of opportunities of the wholesale segment.
- Maintains relationships with key travel programs already established at the enterprise-level for the leisure segment.
- Develops a close working relationship with operations to execute strategies at the property level.
The salary range for this position is $73,800 to $135,300 annually. In addition to the annual salary, the position will be eligible to receive a quarterly bonus.
Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
The application deadline for this position is 70 days after the date of this posting, August 8, 2025.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**About the Role & Program**
This role supports both the Travel Industry and Central Florida Sales teams, with a primary focus on Central Florida Sales. The team's mission is to drive ticket sales throughout Central Florida's tourist corridors by increasing the visibility and accessibility of Disney ticket products. We work collaboratively with internal partners, including Marketing and Disney Planning Centers, and external clients such as timeshare properties, guest service desks, Good Neighbor Hotels, vacation rental homes, and other accommodation affiliates. Together, we strive to deliver the Disney Difference while consistently exceeding client expectations. Our collective efforts contribute to increased ticket sales and help create unforgettable Disney experiences for visitors across Central Florida.
**This internship is a full-time, six-month commitment in the Orlando, FL area from January 2026 - June 2026.**
**What You Will Do**
As an intern on this team, you will join a dynamic group of Cast Members committed to delivering impactful, sales-focused communication to our clients. This role centers on building and nurturing positive relationships with frontline ticket sellers and other guest-facing roles throughout the Central Florida market. Through effective collaboration, you will help support Walt Disney World products and initiatives, contributing to their continued success in the region. This internship presents a unique opportunity to be part of a vibrant, high-performing team and play a meaningful role in driving sales growth and enhancing the Disney experience for guests visiting Central Florida. Collaborate cross-functionally to facilitate the endorsement and approval of marketing materials for clients.
+ Oversee and process client benefit program requests, ensuring timely and accurate fulfillment
+ Cultivate and manage relationships with key clients to promote effective communication and long-term collaboration
+ Assist a team of Client Service Coordinators responsible for monitoring point-of-purchase displays and marketing initiatives across various locations, including hotels, resorts, vacation ownership properties, and tourist information centers. Escalate issues to appropriate service providers as needed
+ Deliver on-the-spot product and event training for Central Florida clients to enhance product knowledge and engagement
+ Generate weekly market activity reports based on internal partner feedback, identifying opportunities to drive ticket sales
+ Contribute to daily team meetings by preparing and sharing updates on safety, product insights, market trends, and business performance
+ Act as a primary point of contact for internal and external clients, providing responsive and solution-oriented customer service
+ Address inquiries related to specific client programs, ensuring accurate and helpful responses
+ Support the Sales team by maintaining strong relationships with top accounts and assisting with client needs
+ Assist in coordinating third-party client agreements, including soft incentives, referral programs, comps, and promotions
+ Participate in the implementation and execution of new and ongoing sales and marketing initiatives
+ Provide support for ad hoc projects as assigned, contributing to team goals and operational efficiency
**Required Qualifications & Skills**
+ Strong verbal and written communication, with a passion for attention to detail and accuracy
+ Strong analytical, critical-thinking and problem-solving skills while proactively offering ideas and solutions
+ Strong partnering and relationship skills, while being able to function effectively in a highly collaborative team environment
+ Proven self-starter while working independently and balancing multiple priorities
+ Proficient with Windows operating systems and Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
+ Valid Driver's License and excellent driving record, with the ability to navigate around Central Florida (occasionally involves driving to multiple locations throughout the day to visit clients)
**Preferred Qualifications**
+ Current or prior participation in the Disney College Program, current or prior Cast Member and/or solid understanding of Disneyland Resort and Walt Disney World Resort
+ Previous internship or professional work experience in Sales or similar
**Education**
+ Junior or Senior year preferred
+ Major or previous coursework in Sales, Marketing, Business or related field
**Eligibility Requirements & Program Information**
**_Candidates for this opportunity_** **_MUST_** **_meet all of the below requirements:_**
+ Be enrolled in an accredited college/university pursuing a degree taking at least one class at time of application OR currently participating in a Disney College Program or Disney Internship.
+ Current Disney Interns, College, International, or Culinary Program Participants: You may only work for ONE consecutive year (12 months) in any combination of an internship and/or program
+ Be at least 18 years of age
+ Possess unrestricted work authorization
**Additional Information**
+ Be compliant with The Disney Look ( appearance guidelines
+ **Program Length:** The approximate dates of this internship are **January 2026 -June 2026**
+ Fully available to work full time hours (approximately 40 per week) and have a consistent, reliable work schedule for the duration of the internship
+ **Transportation:** Able to provide/have reliable transportation to/from work
+ Able to provide own housing for the duration of the internship program in the Orlando, Florida area
+ **Florida Housing:** Limited housing opportunities may be available for Florida Based Professional Interns through American Campus Communities, for more information click here
**Recommendation - Print This Role Description:** We encourage applicants to print a copy of this role description, so they can refer to it in the event they are selected for an interview. Note that this role description will not be accessible once the posting is closed.
The pay rate for this role in Orlando, Florida is $22.50 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: ID:**
**Location:** Celebration,Florida
**Job Posting Company:** Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

About the job Travel Planning Specialist

We are looking for a detail-oriented and customer-focused Travel Planning Specialist to join our remote team. In this role, you will work directly with clients to research, design, and book custom travel experiences tailored to their individual needs. Whether it's a family vacation, honeymoon, group retreat, or solo adventure - your goal is to ensure each trip is smooth, exciting, and unforgettable.

If you're passionate about travel, organized, and enjoy helping others, this is the perfect opportunity to turn your love for planning into a rewarding career.

Key Responsibilities:

Client Consultations: Connect with clients to understand their travel interests, expectations, and budget.

Custom Itinerary Design: Research and create personalized travel plans that include accommodations, transportation, excursions, dining recommendations, and more.

Travel Booking: Handle all aspects of travel reservations - flights, hotels, cruises, tours, rental cars, and insurance - ensuring all details are accurate.

Trip Management: Monitor itineraries, confirm reservations, and manage any updates, changes, or issues that arise.

Client Support: Serve as the client's point of contact before, during, and after their trip, providing assistance as needed.

Vendor Coordination: Work with travel suppliers and partners to secure the best rates, deals, and experiences for clients.

Industry Updates: Stay informed about destination trends, travel advisories, and seasonal promotions.

Recordkeeping: Maintain organized records of bookings, payments, and client preferences for future reference.

Qualifications:

• Previous experience in customer service, travel planning, or hospitality is helpful but not required.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Passion for travel and helping others explore the world.
• Comfortable using computers and learning new booking platforms.
• Able to work independently in a remote environment.
• Bilingual is a plus, but not required.

Perks & Benefits:

• Fully remote - work from home or while you travel.
• Flexible hours - part-time or full-time options.
• Access to travel industry discounts and perks.
• Comprehensive training and ongoing support provided.
• Fun, collaborative team environment focused on growth and client satisfaction.

About the job Travel Planning Specialist

We are seeking motivated and detail-oriented individuals to join our team as Travel Planning Specialists. This is a fully remote role where you will assist clients in planning and booking tailored travel experiences while collaborating with a professional team and reporting to a team lead.

Key Responsibilities:

• Research, plan, and coordinate customized travel itineraries.
• Assess client preferences, needs, and budgets to recommend tailored travel options.
• Book travel services including flights, accommodations, transportation, cruises, and tours.
• Provide professional client support before, during, and after travel.
• Resolve client concerns or issues promptly and professionally.
• Participate in training, professional development, and webinars.
• Collaborate with team members and suppliers to deliver exceptional client experiences.

Qualifications:

• Strong verbal and written communication skills.
• Reliable internet and a computer or smartphone.
• Experience in customer service, hospitality, or sales is a plus.
• Personal travel experience helpful but not required.

What We Offer:

• Comprehensive onboarding and ongoing training.
• Flexible full-time or part-time remote work.
• Career development opportunities.
• Access to industry benefits and travel perks.

We are looking for a detail-oriented and customer-focused Travel Planning Specialist to join our remote team. In this role, you will work directly with clients to research, design, and book custom travel experiences tailored to their individual needs. Whether it's a family vacation, honeymoon, group retreat, or solo adventure — your goal is to ensure each trip is smooth, exciting, and unforgettable.

If you're passionate about travel, organized, and enjoy helping others, this is the perfect opportunity to turn your love for planning into a rewarding career.

Key Responsibilities:

Client Consultations: Connect with clients to understand their travel interests, expectations, and budget.

Custom Itinerary Design: Research and create personalized travel plans that include accommodations, transportation, excursions, dining recommendations, and more.

Travel Booking: Handle all aspects of travel reservations — flights, hotels, cruises, tours, rental cars, and insurance — ensuring all details are accurate.

Trip Management: Monitor itineraries, confirm reservations, and manage any updates, changes, or issues that arise.

Client Support: Serve as the client’s point of contact before, during, and after their trip, providing assistance as needed.

Vendor Coordination: Work with travel suppliers and partners to secure the best rates, deals, and experiences for clients.

Industry Updates: Stay informed about destination trends, travel advisories, and seasonal promotions.

Recordkeeping: Maintain organized records of bookings, payments, and client preferences for future reference.

Qualifications:

• Previous experience in customer service, travel planning, or hospitality is helpful but not required.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication abilities.

• Passion for travel and helping others explore the world.

• Comfortable using computers and learning new booking platforms.

• Able to work independently in a remote environment.

• Bilingual is a plus, but not required.

Perks & Benefits:

• Fully remote — work from home or while you travel.

• Flexible hours — part-time or full-time options.

• Access to travel industry discounts and perks.

• Comprehensive training and ongoing support provided.

• Fun, collaborative team environment focused on growth and client satisfaction.

Position Summary

We're seeking a remote Travel Planning Consultant to assist clients with creating unforgettable travel experiences. This role involves researching, organizing, and confirming travel services from accommodations and flights to tours and ground transport, while providing exceptional service and attention to detail.

Primary Responsibilities

• Consult with clients to understand their travel goals and preferences.
• Research destinations, accommodations, flight options, activities, and experiences tailored to each client.
• Manage bookings and confirmations for accommodations, transportation, and tours.
• Provide clear and timely communication, including itineraries, documentation, and travel recommendations.
• Maintain accurate client records and booking details.
• Stay current on travel advisories, promotions, and destination information.

Qualifications & Skills

• Strong organizational and time-management skills.
• Clear, professional verbal and written communication.
• Comfortable using online booking tools and office software.
• Customer-centric approach with attention to detail.
• Prior experience in hospitality, travel coordination, or customer service preferred.

Work Environment & Benefits

• 100% remote position with flexible scheduling.
• Supportive team atmosphere with peer collaboration.
• Access to industry-standard travel booking tools and resources.
• Professional development opportunities within the travel sector.

Application Process

Please submit your resume and a summary of your relevant experience. We're excited to find someone passionate about travel who values personalized client service.

Join HB Travels as an Online Travel Planning Associate! ️

Do you have a passion for travel and love helping others plan unforgettable experiences? HB Travels is looking for enthusiastic, customer-focused individuals to join our team as Online Travel Planning Associates .

This remote opportunity gives you the flexibility to work from anywhere while enjoying access to training, support, and exclusive travel perks. With our guidance, you can turn your love for travel into a rewarding career with unlimited earning potential and exciting growth opportunities .

What You'll Do

• Work one-on-one with clients to design customized vacation packages

• Recommend destinations, flights, resorts, cruises, and activities

• Manage reservations and provide clear, timely communication

• Use booking tools to research and secure the best deals

• Stay updated on travel trends, supplier promotions, and special offers

• Build lasting relationships with clients through excellent service and follow-up

• Share and promote services via social media, networking, and referrals

What Were Looking For

• Excellent communication and customer service skills

• Passion for travel and creating memorable experiences

• Self-motivated with strong time management skills

• Comfortable using computers and digital tools

• Sales or upselling experience is a plus (but not required)

• Must be 18+ with a reliable internet connection and personal device

• Authorized to work in the U.S.

• No prior travel industry experience necessary training provided!

Perks & Benefits

• Flexible schedule ,work part-time or full-time, wherever you are

• Unlimited earning potential with room to grow

• Access to exclusive travel perks, discounts, and FAM trips

• IATA cards available to qualified participants

• Ongoing training, certifications, and mentorship

• Supportive team environment with career advancement opportunities

Apply Today!

Ready to turn your passion for travel into a fulfilling career? Apply now to become an Online Travel Planning Associate with HB Travels!