54,611 Universal Orlando Resort jobs in the United States
Theme Park Lodging Reservation - Customer Service Support
Posted 25 days ago
Job Viewed
Job Description
This is a remote position.
Major Theme Park's Lodging are calls from Major Theme Park's Lodging Guests or Cast Members that wish to make reservations for Lodging, Dining Plans, Tickets, Air, Packages, or asking general questions about those areas. Call Centers will service the Program by providing high level customer service to existing and new Major Theme Park Lodging Guests while matching their wishes and desires with relevant Major Theme Park's Lodging products and services. Requirements Please click this link for the Basic PC Requirements Computer Specifications Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team. Benefits Select the company you want to work for within our client base. Work from home Flexible scheduleTheme Park Dining Reservations - Customer Service Support
Posted 25 days ago
Job Viewed
Job Description
This is a remote position.
What to Expect • Servicing Major Theme Park's Dining Reservations will involve taking calls from Major Theme Park's guests wishing to make reservations for Dining and Children’s Activities. Service Partners and their agents will service the Program by providing high-level customer service to existing and new Major Theme Park's guests while matching their wishes and desires with relevant the Major Theme Park's products and services. • All Service Partners must ensure their agent’s servicing programs have a professional work environment free of background noise. Capabilities of Top Performing Agents • Outstanding problem-solving skills • Displays patience, empathy, an ability to manage stress, the ability to work under pressure • Skilled and efficient in writing and verbal communication • Provides knowledgeable, friendly, and eloquent customer service Requirements Please click this link for the Basic PC Requirements Computer Specifications Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team. Benefits Select the company you want to work for within our client base. Work from home Flexible scheduleBusiness Center Representative - Loews Royal Pacific Resort at Universal Orlando, Orlando, FL

Posted 2 days ago
Job Viewed
Job Description
Assist with the daily Business Center operations within a hotel environment by providing office assistance to hotel guests while ensuring courteous and efficient service.
**Key Job Responsibilities**
Customer Service
Acknowledge and interact with hotel team members and customers. Display a polished and professional image towards hotel team members and customers. Respond quickly to questions and requests and handles service problems politely and efficiently. Demonstrate knowledge of hotel and facility services.
Invoicing
Complete invoicing for customers. Enter and balance charges on the Company's billing system. Download and maintain accurate customer files. Provide basic cash and credit card handling according to the Company's policy.
Supply and Equipment Maintenance
Provide quotes for Business Center equipment rentals. Complete equipment setup and support. Track and maintain office supplies and associated vendor pricing information.
Administrative/Office Support
Support the Director of Event Technology with administrative duties. Maintain a clean, neat and organized Business Center. Handle shipping and packaging with assigned carriers for domestic and international delivery.
**Job Qualifications**
- High school diploma/GED required; Associates degree is preferred.
- One year experience in a service related industry
- Strong MS Office experience
- Professional written and verbal communication skills
- Working knowledge of office equipment, such as copiers and fax machines
**Competencies**
- Attention to Communication
- Exceeds Customer Expectations
- Concern for Quality
- Integrity
**WORK ENVIRONMENT**
Work is performed in a hotel environment that is moderately quiet to noisy. Team members may be asked to work in multiple hotel locations. Working times may include days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Hourly Pay Range: $13.72 - $16.80
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Customer Service
Posted 5 days ago
Job Viewed
Job Description
Job Summary:
We are seeking an experienced and results-oriented Project Manager to lead and manage projects from inception through completion. The ideal candidate will be responsible for coordinating internal teams and external stakeholders to deliver projects that meet business goals, timelines, and budget constraints. This role requires a strategic thinker with excellent communication, problem-solving, and leadership skills who can manage multiple priorities in a fast-paced environment.
Key Responsibilities:
* Define project scope, goals, deliverables, and success criteria in collaboration with senior management and stakeholders.
* Develop comprehensive project plans, schedules, resource allocations, and budgets.
* Lead cross-functional project teams, ensuring timely task completion and alignment with project goals.
* Identify project risks, develop mitigation strategies, and manage changes in scope, schedule, or budget.
* Track and report project performance using appropriate tools and KPIs.
* Manage stakeholder expectations and maintain effective communication throughout the project lifecycle.
* Organize and lead project meetings, including kick-offs, stand-ups, and retrospectives.
* Ensure compliance with company policies, procedures, and quality standards.
* Evaluate project outcomes and prepare post-project reports and analysis.
Qualifications:
* Bachelor’s degree in Project Management, Business, Engineering, Computer Science, or a related field.
* 3–7 years of experience in project management (specific industry experience is a plus).
* Project Management Professional (PMP), PRINCE2, or equivalent certification is strongly preferred.
* Proficiency with project management tools such as Microsoft Project, Asana, Trello, Jira, or similar.
* Strong leadership, negotiation, and conflict-resolution skills.
* Excellent organizational and time management abilities.
* Experience with Agile/Scrum, Waterfall, or hybrid methodologies.
* Strong written and verbal communication skills.
Preferred Qualifications:
* Master’s degree in a related field.
* Agile certifications (e.g., Certified ScrumMaster, SAFe).
* Experience managing vendor relationships and third-party integrations.
* Technical background or familiarity with [industry-specific technologies/tools].
Key Competencies:
* Strategic Thinking
* Stakeholder Management
* Risk Management
* Communication and Influence
* Problem Solving
* Budgeting and Financial Acumen
* Adaptability and Resilience
* Team Leadership
Working Conditions:
* Standard office hours, with flexibility depending on project demands.
* Remote or hybrid work options may be available.
* Occasional travel may be required.
Employee Benefits:
We believe in rewarding our team with competitive compensation and a comprehensive benefits package that promotes well-being, work-life balance, and professional growth.
Core Benefits:
* Competitive salary with performance-based bonuses
* Health, dental, and vision insurance
* Life and accidental death insurance
* Paid time off (vacation, sick days, personal days)
* Paid holidays
* Retirement plan with company match (e.g., 401(k))
* Short-term and long-term disability coverage
* Employee wellness programs
Professional Development:
* Annual training and development allowance
* Reimbursement for certification and continuing education
* Internal mobility and career growth opportunities
* Access to conferences, workshops, and industry events
Work-Life Balance & Perks:
* Flexible work hours and remote work options
* Employee Assistance Program (EAP)
* Team-building activities and off-site retreats
* Casual dress code
* Recognition and rewards programs
* Parental leave and family support policies
Closing Statement:
If you are enthusiastic about Project Management and eager to join a forward-thinking team, we encourage you to apply.
EEO Statement:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Company Details
customer service
Posted 16 days ago
Job Viewed
Job Description
Inputting and Processing Data: Entering data from various sources, such as paper documents or digital files, into computer systems or databases.
Verifying Data Accuracy: Comparing data against source documents and correcting any errors or discrepancies to ensure information is correct.
Updating Records: Maintaining and updating existing records in databases or spreadsheets.
Organizing Information: Arranging data into appropriate file systems or spreadsheets for efficient management.
Generating Reports: Creating summaries or reports based on the collected and organized data.
Maintaining Confidentiality: Adhering to protocols for protecting sensitive or confidential information.
Key Skills and Qualifications
Typing Skills: Fast and accurate typing is essential.
Attention to Detail: Meticulous attention to detail is crucial for data accuracy and quality control.
Computer Proficiency: Strong knowledge of Microsoft Office Suite, especially Excel, is a common requirement.
Organizational Skills: Ability to prioritize and manage tasks, often in a fast-paced environment.
Communication Skills: Good verbal and written communication skills are beneficial.
- Education: A high school diploma is generally required, with some employers preferring an associate's or bachelor's degree.
Company Details
Customer Service
Posted 23 days ago
Job Viewed
Job Description
We are seeking a friendly and detail-oriented Customer Service Support Associate to join our team. The ideal candidate will provide excellent service to our customers, process orders accurately, and ensure a welcoming boutique environment.
Responsibilities:
Greet and assist customers professionally
Communicate clearly with customers regarding order details
Assist with inventory tracking s and order deadlines
Qualifications:
Excellent communication and customer service abilities
Computer proficiency and accurate data entry
Ability to multitask in a fast-paced environment
Flexibility to work evenings and weekends
Full-time, up to 40 hours per week
Skills
Strong leadership and team management abilities.
Exceptional organizational and time-management skills.
Analytical and problem-solving mindset.
High attention to detail and accuracy under pressure.
Ability to handle confidential information with integrity.
Benefits
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance.
401(k) retirement savings plan with company match.
Paid time off, holidays, and wellness programs.
Professional development and growth opportunities.
Company Details
Customer Service
Posted 17 days ago
Job Viewed
Job Description
We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Company Details
Be The First To Know
About the latest Universal orlando resort Jobs in United States !