25 Usability Expert jobs in the United States

Rapid Strategy is an award-winning, African-American-owned small business providing advanced cybersecurity and IT services to federal and commercial clients. Our mission is to deliver secure, high-impact solutions that support national objectives and operational resilience. We are currently seeking Senior User Experience (UX) Analysts to support an existing federal customer, contingent upon contract award. This role will guide user-centered research and design initiatives across digital platforms, ensuring that applications and services are intuitive, accessible, and aligned with end-user needs. The ideal candidate will bring deep expertise in user research, usability testing, and interface design, with the ability to translate findings into actionable recommendations that enhance the overall user experience.

Responsibilities
• Plan, execute, and analyze user research activities such as surveys, interviews, and focus groups to gather insights on user behavior, needs, and pain points.
• Present research findings, ideas, and design recommendations to product teams and stakeholders, always advocating for user needs and usability.
• Develop information architecture (IA) strategies, interaction patterns, and user flows that support consistency, predictability, and ease of use.
• Create and/or oversee the development of mockups, wireframes, prototypes, and interactive demos that reflect research insights and product goals.
• Conduct or lead usability testing to validate designs and ensure functional alignment with user needs.
• Apply accessibility fundamentals and ensure that all designs comply with federal accessibility standards (e.g., Section 508, WCAG).
• Support system and process design by participating in requirements analysis and aligning user needs with technical and business constraints.
• Collaborate with cross-functional teams including product managers, designers, developers, and stakeholders to shape user-centric solutions.
• Serve as a mentor or team lead for junior UX staff and guide product teams in UX best practices.

Required Qualifications
• Minimum 10 years of experience in UX research, design, or analysis roles.
• Strong understanding of user-centered design, usability principles, and the software development lifecycle.
• Proven experience designing and executing user research plans, including both qualitative and quantitative methods.
• Expertise in mockup and prototyping tools (e.g., Figma, Axure, Adobe XD, Sketch).
• Deep understanding of requirements analysis principles and their application to digital service design.
• Familiarity with federal accessibility guidelines and inclusive design principles.

Preferred Qualifications
• Experience working in federal government environments or regulated industries.
• Background in human-computer interaction (HCI), cognitive science, or related fields.
• Experience with interactive prototyping, service design, and information architecture at scale.

Who Should Apply

This role is ideal for experienced UX professionals with a passion for delivering intuitive, accessible, and user-first digital experiences. If you are equally comfortable conducting research, guiding design, and collaborating with diverse teams to solve complex problems, we encourage you to apply. We are looking for communicators, thinkers, and problem-solvers who can bridge the gap between users and technology in meaningful ways.

• 95% client satisfaction rate - measures client satisfaction vs. expectations.
• Our clients have worked with us for over 10 years , on average.
• BTI Solutions counts 4 Global Telecommunication companies as clients.
• Client referrals are BTI Solutions' largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

Job DescriptionJob DescriptionUser Experience (UX) Analyst

Job ID#: 25-1058

Clearance: Active Top Secret with SCI

Who We Are :
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

What We Do :
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.

What You’ll Do :
Navitas is seeking an experienced User Experience (UX) Analyst to join our agile development team in support of AI/ML solution delivery. The ideal candidate will possess deep expertise in usability research, prototyping, and user behavior analytics, contributing to the design and development of intuitive, data-driven capabilities that meet mission-critical needs.
Responsibilities will include but are not limited to:

• Serve as a UX subject matter expert within agile development teams.

• Translate user research findings into actionable interface requirements and optimized workflows.

• Rapidly iterate design concepts through wireframes, storyboards, and mockups to support AI/ML capabilities.

• Create hybrid wireframes/visual designs, flow diagrams, and clickable prototypes to guide user-centered design.

• Develop fast, practical mock-ups that enable timely product evolution.

• Design and validate usability improvements using qualitative and quantitative data, including A/B testing and user metrics.

• Monitor and report on key UX performance indicators using user behavior tools and dashboard visualizations.

• Support technical teams by identifying user-centric design opportunities for AI/ML integration.

• Engage end users to build detailed user stories and identify functional requirements.

• Facilitate iterative design feedback loops through interviews, usability tests, and surveys.

• Work closely with mission owners and technical teams to define goals, success metrics, and workflows for UX improvement.

• Design and advocate for UX enhancements that align with real-world user needs, behaviors, and mission outcomes.

What You’ll Need :

• Bachelor’s degree with 7–10 years of relevant experience, or Master’s degree with 5+ years of experience.

• Proven experience with usability testing: preparing test plans, creating wireframes, conducting sessions, analyzing data, and presenting findings.

• Strong background in creating wireframes, prototypes, user task flows, and other UX documentation to support development.

• Prior experience in conducting user interviews and contextual inquiries to understand user behavior and environment.

• Experience using user tracking tools such as Matomo.

• Experience with visualizing user data and behavior using Qlik and/or Tableau.

• Strong oral and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders. 

Set Yourself Apart With :

• Usability or UX certification (e.g., Certified Usability Analyst - CUA).

Equal Employer/Veterans/Disabled

Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to , , , (including ), , , or expression, marital status, , genetic information, , veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.

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Overview:Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.Under general direction, the Omni UX Quality Assurance Analyst II evaluates and tests digital user experiences to verify that they function according to design documentation and standardsResponsibilities:Essential Duties and Responsibilities:Creates, documents, maintains, executes, tracks and analyzes test plans, test scripts and test cases in collaboration with stakeholders; ensures needs are testable.Maps business and technical requirements into test suites, test cases and test scriptsIdentifies, analyzes and documents defects, questionable functions, errors and inconsistencies in software program functions, including but not limited to, outputs, online screens, content and securityValidates new software in the production environmentValidates UI against UX design Invision compsAssumes QA oversight of the project in areas of design control, risk management, design verification and validationFacilitates meetings and conference callsCoaches and trains QA Analyst - IStays current on the latest industry technologies, trends and strategiesAssists employees, vendors or other customers by answering questions related to U'AT processes, procedures and servicesCompletes work in a timely and accurate manner while providing exceptional customer serviceOther duties as assignedQualifications:Qualifications:This position requires a minimum of 3 years software quality assurance analysis experience, including an understanding of the software development life cycle, user experience design and analysis is necessary.Experience with the review of software requirements, risk analysis, specification documents and testing procedures is necessary.Understanding of Functional, Non-Functional, System Integration and Regression testing principles.Ability to write, execute and validate manual and automated scripts and relational database queries is required.Experience in running, executing SAP test automation scripts is required.Experience in creating SAP test automation scripts preferred.Proven knowledge of defect management tools is necessary.Proven ability to follow Company testing standards is required.Experience working in Linux environment.Ability to identify problems, review information to develop and evaluate options then implement solutions is essential.Ability to communicate across all levels of the organization is necessary; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required.Intermediate level computer experience, including skills in Microsoft Word, Excel and Project, is necessary.The ability to work successfully within a team is necessary.Proven analytical skills are required.The ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential.Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.Additional Skills/Experience:Experience in Hybris web application (HMC - Hybris Management Console, HAC - Hybris Administrative Console)Experience with Adobe Experience Manager preferredExperience in mobile and responsive web app testingExperience in browser functionality testingExperienced in persona testingExperience evaluating user behavior data from analytics to determine defect severityProven expertise of defect management tools is necessaryProven experience in User Acceptance TestingExperience with the Agile methodology is requiredEducational Requirements:This position requires a Bachelor's degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.Work Days:Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.Work Hours:Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

The NBCUniversal team is looking for a Senior Analyst, User Experience Research to execute quantitative and qualitative bodies of research that support the Peacock product roadmap - defining new paths forward for the product while achieving organizational objectives and solving for immediate product and design needs. This person will collaborate with cross functional partners across the Product, Design, Data Science, and Analytics teams, and will contribute research that will help the team validate and evaluate features. Reporting to the Senior Director of User Research and Consumer Insights, the Senior Analyst will represent the voices of our users, embedding user insights into our product conversations and influencing stakeholders across the organization.

About the job:

At Peacock, we are working to build user-centricity into everything that we do. Peacock's UX Research team is helping to illuminate new paths forward, defining the future of the product as well as the future of product design.

Our multi-disciplinary team is made up of UX Researchers, Designers, Content Strategists, Product Managers, Data Scientists, and Engineers -?all of whom care deeply about our products and building the future of entertainment. You will join this team as a thoughtful quantitative or mixed methods researcher and will be responsible for executing research that assesses and informs the immediate, medium, and long term goals of our Product and Design partners.

The methods you will be called on to employ may include, but are not limited to: surveys, in-depth interviews, moderated and unmoderated concept and usability tests, and diary studies. All the while, you will also collaborate with our Analytics and Data Science teams to find connections between attitudinal and behavioral data to further dimensionalize the needs of our users.

Responsibilities could include, but are not limited to:

• Conducting research on multiple aspects of consumer product and device experiences

• Collecting and analyzing user behavior via surveys, lab studies, remote interviews, observational tests, ethnographies, diary studies, and more

• Working with Designers, Product Managers, Data Scientists, Analysts, and other UX Researchers to define research opportunities that align with business objectives and center user needs in a fast-paced, dynamic environment

• Supporting the User Research roadmap, working with your manager and other UX Researchers to ensure stakeholder and product needs are met and well aligned to achieve organizational KPIs and goals

• Communicating and socializing research findings effectively, translating insights into actionable recommendations for your stakeholders

• Vendor coordination, as may be necessary on specific projects

• Accountability for the quality of your research execution and deliverables

• Contributing to our collaborative, innovative, and inclusive research culture

• Connecting with other Research colleagues across NBCUniversal to share insights as well as lessons learned in conducting research

• Bachelor's degree in Sociology, Cognitive Science, Psychology, Human-Computer Interaction, Anthropology, Statistics, or a related field

• Experience conducting and analyzing research employing quantitative and qualitative methods -?including surveys, and moderated and unmoderated usability studies

• 3+ years of experience executing applied research

• 2+ years of experience conducting research on products

• A working understanding of strengths and weaknesses of different research methods, including when and how to apply them during the product development lifecycle

• Strong familiarity with statistics and survey tools like Qualtrics

• Clear written and verbal communication, data storytelling and presentation skills

• Experience partnering closely with designers, product managers, and data analysts

Desired Characteristics:

• Master's degree in Sociology, Cognitive Science, Psychology, Human-Computer Interaction, Anthropology, Statistics, or a related field

• Familiarity with statistical software and analysis tools such as SPSS, R, SQL, and/or Python

• Some familiarity with behavioral user analytics and how to incorporate them into UX research efforts

• Experience supporting a wider range of research methodologies (e.g., diary studies, card sorting exercises, digital ethnographies)

• An interest in researching personalization and/or recommendation systems

• Experience working with stakeholders and driving strategic product value

• Experience managing projects

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $80,000 - $95,000

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to