2,913 User Training jobs in the United States

Superior Pipeline Services (SPS) provides turnkey utility infrastructure construction. With our multiple locations, safety commitment, and expert workforce, we deliver unparalleled quality around-the-clock emergency repair services to our customers and their communities. Whenever you need reliable, end-to-end infrastructure solutions, SPS is dedicated to helping year-round.

The Technical Training Specialist (CDL Trainer) conducts training programs for Class A students as assigned by the leadership team. Prepares students for the state CDL exam. Will facilitate coursework and behind the wheel training as required via the DOT and/or state regulators.

Roles and Responsibilities:

• Leads the overall CDL certification program for students at Superior Pipeline Services
• Facilitates the required classroom training for students seeking the CDL licensing.
• Facilitates and manages the behind the wheel portion of the training program.
• Prepares and maintains facilitator materials as needed, session plans, visual aids, and handouts for training sessions.
• Ensures DOT compliance using Driver Qualification software and the Clearing House Registry.
• Responsible for sending CDL List to audit employees in UKG.
• Assists the Safety Manager in ordering safety supplies.
• Coordinates with supervisors for the selection of students and communication of course completion
• Conducts driving evaluations in accordance with Department of Transportation (DOT) regulations.
• Schedules and provides Driver Qualification training for new hires, and current employees on an as-needed basis.
• Track all Driver’s Qualifications using a 3rd party database.
• Coordinates with supervisors and employees to ensure that required field training is implemented.
• Coordinates with the Safety Manager to design and execute the behind the wheel portion of the certification program.
• Maintain all DQ Files.
• Communicates and represents the organization to clients, the public, government, and other external sources as needed.
• Conducts knowledge and performance post training field evaluations as needed.
• Maintains up to date knowledge of best practices, standards, guidelines, technology, and equipment.
• May be required to travel between Organizations to facilitate in class and behind the wheel training.
• Attends Roadside Violation and other Vehicle Post Incident reviews.
• Performs corrective driver re-training and road tests.

Success Factors:

• Ability to understand and follow specific oral and written instructions.
• Skilled at developing and maintaining good working relationships with employees and Front-Line Supervisors.
• Experience in the utility construction industry is preferred.
• Communicates well with students, other instructors, and supervisors.
• Ability to work well independently and as a part of a team with co-workers.
• Ability to pass motor vehicle, criminal background check, and comply with drug-free workplace policy.
• Basic Microsoft Office Skills (Outlook, Excel, ect)
• Ability to conduct training protocols by description based on safety, quality, and health programs, procedures, and practices consistent with OSHA, DOT, insurance carriers, and customer requirements.
• Willingness and ability to learn additional skills and keep up to date on regulations and certification requirements.
• Can work in a fast-paced environment to complete tasks and assigned projects
• Can work extra hours as required to meet deadlines.
• Willingness and ability to learn additional skills

Experience and Education:

• High school diploma or equivalent desired
• Completion of the CDL instructor’s course with 2 years minimum behind the wheel CDL Experience.
• Valid CDL license
• Two (2+) plus years’ experience as a Technical Trainer is preferred but not required
• Bilingual English/Spanish is a plus
• Advanced FMCSA regulation understanding
• An equivalent combination of education and experience may be substituted on a year-to-year basis.

Additional Requirements/Licenses/Certifications:

• Possession of, or ability to obtain, a valid State of Residence Driver’s License is required within two weeks of employment.
• Candidates must pass criminal and Motor Vehicle Record (MVR) background checks and pass a pre-employment drug screen.

Notes:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Superior Pipeline Services (SPS) provides turnkey utility infrastructure construction. With our multiple locations, safety commitment, and expert workforce, we deliver unparalleled quality around-the-clock emergency repair services to our customers and their communities. Whenever you need reliable, end-to-end infrastructure solutions, SPS is dedicated to helping year-round.

The Technical Training Specialist (CDL Trainer) conducts training programs for Class A students as assigned by the leadership team. Prepares students for the state CDL exam. Will facilitate coursework and behind the wheel training as required via the DOT and/or state regulators.

Roles and Responsibilities:

• Leads the overall CDL certification program for students at Superior Pipeline Services
• Facilitates the required classroom training for students seeking the CDL licensing.
• Facilitates and manages the behind the wheel portion of the training program.
• Prepares and maintains facilitator materials as needed, session plans, visual aids, and handouts for training sessions.
• Ensures DOT compliance using Driver Qualification software and the Clearing House Registry.
• Responsible for sending CDL List to audit employees in UKG.
• Assists the Safety Manager in ordering safety supplies.
• Coordinates with supervisors for the selection of students and communication of course completion
• Conducts driving evaluations in accordance with Department of Transportation (DOT) regulations.
• Schedules and provides Driver Qualification training for new hires, and current employees on an as-needed basis.
• Track all Driver's Qualifications using a 3rd party database.
• Coordinates with supervisors and employees to ensure that required field training is implemented.
• Coordinates with the Safety Manager to design and execute the behind the wheel portion of the certification program.
• Maintain all DQ Files.
• Communicates and represents the organization to clients, the public, government, and other external sources as needed.
• Conducts knowledge and performance post training field evaluations as needed.
• Maintains up to date knowledge of best practices, standards, guidelines, technology, and equipment.
• May be required to travel between Organizations to facilitate in class and behind the wheel training.
• Attends Roadside Violation and other Vehicle Post Incident reviews.
• Performs corrective driver re-training and road tests.

Success Factors:

• Ability to understand and follow specific oral and written instructions.
• Skilled at developing and maintaining good working relationships with employees and Front-Line Supervisors.
• Experience in the utility construction industry is preferred.
• Communicates well with students, other instructors, and supervisors.
• Ability to work well independently and as a part of a team with co-workers.
• Ability to pass motor vehicle, criminal background check, and comply with drug-free workplace policy.
• Basic Microsoft Office Skills (Outlook, Excel, ect)
• Ability to conduct training protocols by description based on safety, quality, and health programs, procedures, and practices consistent with OSHA, DOT, insurance carriers, and customer requirements.
• Willingness and ability to learn additional skills and keep up to date on regulations and certification requirements.
• Can work in a fast-paced environment to complete tasks and assigned projects
• Can work extra hours as required to meet deadlines.
• Willingness and ability to learn additional skills

Experience and Education:

• High school diploma or equivalent desired
• Completion of the CDL instructor's course with 2 years minimum behind the wheel CDL Experience.
• Valid CDL license
• Two (2+) plus years' experience as a Technical Trainer is preferred but not required
• Bilingual English/Spanish is a plus
• Advanced FMCSA regulation understanding
• An equivalent combination of education and experience may be substituted on a year-to-year basis.

Additional Requirements/Licenses/Certifications:

• Possession of, or ability to obtain, a valid State of Residence Driver's License is required within two weeks of employment.
• Candidates must pass criminal and Motor Vehicle Record (MVR) background checks and pass a pre-employment drug screen.

Notes:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Title: Technical Training Specialist

Location: Denver, Colorado/Hybrid

Do you love technology and helping organizations utilize that technology to become greater than they thought possible?  Are you interested in serving your community and doing your part to keep your community, nation, and planet safe? At Kaseware you will have the chance to do all of that and so much more as a Technical Training Specialist. Kaseware is a company that is changing the world of law enforcement and corporate security forever and, if you are up for a challenge, we would like you to consider helping us make the world a safer place.

The Technical Training Specialist is responsible for developing and executing training plans, training materials, and classes, scheduling classes at client facilities (both remote and in-person), and providing software instruction to our clients on use of the Kaseware product. They also review results and trainee feedback to improve materials and classes, as well as identify and develop additional software training opportunities.

Job Type: Full-time, exempt

Responsibilities and Duties:

• Assess individual and group training needs; maintain individual and group training records
• Plan, prepare, and research lessons
• Organize and promote courses
• Develop and deliver programs of learning activities
• Prepare teaching/course materials
• Instruct users on an individual or group basis
• Apply new technologies to deliver courses and improve the learning experience for users (e.g., distance learning, interactive CBT, blended training)
• Own and maintain the Kaseware Learning Management System
• Keep personal IT skills and knowledge up to date
• Ability to travel up to 50% of the time

Required Skills and Experience:

• A minimum of 3 years of experience as a technical trainer, training specialist, or a similar role
• Exceptional analytical and conceptual thinking skills
• Advanced technical skills
• Excellent documentation skills
• Fundamental analytical and conceptual thinking skills
• Experience creating training materials and giving presentations
• Competency in Microsoft applications including Word, Excel, and Outlook
• Experience in use/administration of an LMS
• A track record of following through on commitments
• Excellent planning, organizational, and time management skills
• A history of leading and supporting successful projects

Preferred Experience:

• Training experience in public safety, law enforcement, CAD, and/or RMS

Required Education:

• Bachelor's Degree in business or a related field, which may include Adult Education, Computer Science, Business, or Engineering

Other Requirements:

• Language: English

Benefits:

• Competitive salary and bonus program in an entrepreneurial environment
• Excellent health, dental, and vision insurance with generous company contribution
• Flex Spending Accounts
• Unlimited paid vacation
• 12 paid company holidays
• Paid Sick Time
• Paid Parental Leave
• 401k with company matching
• EcoPass provided for Colorado-based employees
• Salary Range: $80,000-$100,000

About Kaseware:

Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

We expect this role to be open until Oct 1st or until filled.

Job Description

Responsibilities

• Coordinate visits to field offices and rigs to maintain strong relationships and gain a thorough understanding of technician capabilities and customer expectations.
• Utilize video and audio recording tools to create digital assets for both training and marketing purposes.
• Gather and document feedback from Operations regarding issues with existing products. Collaborate with team members and stakeholders to identify training gaps, and coordinate with relevant groups to implement long-term solutions.
• Provide onsite and remote support for all MDT products as needed.
• Collect and document product feedback during training sessions and ensure it is shared with the appropriate personnel for review and implementation.
• Develop and deliver training curricula and supporting documentation to strengthen the support structure for each product.
• Create and manage courses and training offerings within the Learning Management System (LMS).
• Perform other tasks as assigned by the manager.

Qualifications and Expectations

• B.S in related field preferred, or minimum of 3 years of field experience in the energy or communications industries.
• At least 2 years of experience in classroom or field training preferred.
• Self-motivated with strong time management skills and the ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, Outlook, and Teams.
• Strong communication skills, with the ability to effectively present to large and unfamiliar audiences.
• Familiarity with Adobe Captivate or similar e-learning development tools.

Travel Requirements

• Up to 50% daily and 25% overnight travel required.
• Potential for international travel to low-risk regions.

Infotec is a nationally recognized training organization empowering clients with world-class IT and Leadership training and certification. Founded in 1988, Infotec has been designing and delivering training solutions for State/Local/Federal Government Agencies, DoD, Military Contractors, Regional Businesses, and Large Commercial Corporations for over 28 years.

Technical Training Specialist responsibilities: The successful candidate will deliver classroom courseware onsite, remote and virtually. Responsibilities include but not limited to:

• Knowledge of Microsoft Office products to include Office 2016, Office 2019 and Microsoft 365
• Skills with CompTIA certification
• Curriculum development to include customized courses and slide deck development
• Classroom setup and preparation
• Perform well within a team environment

This position is initially contract with eventual full-time hire

Infotec's specialty is training giving us the opportunity to offer the finest programs and stay on the cutting edge of technology

Technical Trainer Qualifications and Skills

• Strong working knowledge of IT
• Advanced technical skills in e-learning and mobile training
• Strong teaching and mentoring experience
• Computer skills
• Ability to flexibly deal with students of varying skills
• Great communication and interpersonal skills

Education and Experience Requirements

• A bachelor's or associate degree in computer science, or commensurate experience
• Experience working in the field is welcome
• Professional certifications helpful

Infotec is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Responsibilities:

• Responsible for performing and coordinating all training related activities for the Manufacturing and Packaging teams, including collaboration with key personnel in other departments to ensure proper alignment with policies, procedures and GxP requirements.
• nalyze, develop, deliver, document, and track training activities per applicable Standard Operating Procedures.
• Build training modules, skills demonstration checklists ( "SDC"), curricula, work instructions and presentations relevant to job expectations and regulatory requirements with the goal to achieve overall regulatory compliance, job proficiency and personnel development and advancement.
• Work with Operations Management to support SDC process including management of training documentation, on-the-floor evaluation for consistent practices and final approval of successful process specific training completion.
• Team with Engineering as new equipment is implemented, or existing equipment is upgraded to ensure key technical equipment requirements are identified and highlighted to Operations personnel.
• Communicate and implement necessary SOP, MBR, and SDC revisions.
• Provide technical support in revising Master Batch Records (MBRs).
• Work with Operations Management to maintain and create QDCS workflows.
• Implement red line changes to existing MBR's as directed by Operations Management.
• Support Operations Management in the training of updated SOPs and provide all necessary training forms and attachments required, coordinate training activities with SME to ensure all personnel are adequately trained.
• Directly monitor training needs as applicable to new procedure, revision and frequency training for all Operations personnel to adequately ensure only fully trained personnel are involved in the production of pharmaceuticals.
• Provide technical support in drafting and reviewing Standard Operating Procedures (SOPs) and Skill Demonstration Checklists (SDCs).
• Work with Operations Management to maintain and create QDCS workflows.
• Implement red line changes of existing SOPs as directed by Operations Management.
• Monitor cross-training status of all employees across all departments within operations.
• ssist with tracking and utilization of Learning Management System (LMS).
• Prepare and communicate training metrics; Provide regular updates to Operations management on training status and initiatives.
• ssist in change controls, CAPA's, and deviations as needed in collaboration with key personnel in other departments.
• Provide Right First Time (RFT) feedback and training to all Operations departments.
• Performs other related assignments and duties as required and assigned.

Requirements:

• Bachelor's Degree; Area of study: Life Sciences, Education, or related STEM discipline.
• Minimum of five years of relevant GMP pharmaceutical industry with pharmaceutical/ biotechnology or similar background; three years of training experience including experience analyzing, developing, and implementing training programs.
• Previous experience working with a Learning Management System or relevant on the job the training tools.
• bility to relay technical information in a concise and simple format for trainees.
• Strong written/verbal communication skills.
• Highly motivated and detailed with good organizational skills.
• bility to train and mentor staff.
• Possess the ability to multitask and work independently or in a team environment with minimum supervision.
• ssumes total accountability for assigned duties.
• bility to collaborate with team to design effective PowerPoint presentation including the ability to work with complex information and present it clearly.
• Tech-savvy and proficient with Microsoft Office Suite, Teams, ARIBA or similar procurement, expense and spend management platform.
• The Technical Training Specialist has no direct reports.
• Perform job functions in various positions that may require sitting, stooping, balancing, kneeling, crouching, twisting, and/or reaching.
• bility to work standard schedule of 10 hours a day, Monday-Thursday and overtime as needed.
• Experience with networking tools for troubleshooting issues related to data transfer and performance across a network.

Job Description

Job Description

TITLE: Technical Training Specialist

LOCATION: Wilson, NC

HOURS: Monday thru Friday (10 hours per day)

7am-530pm or 6am-430pm (flexibility on which schedule)

DURATION: 6+ months

Job Summary :

Responsible for performing and coordinating all training related activities for the Manufacturing and Packaging teams, including collaboration with key personnel in other departments to ensure proper alignment with policies, procedures and GxP requirements.

Primary Responsibilities:

• Analyze, develop, deliver, document, and track training activities per applicable Standard Operating Procedures.
• Build training modules, skills demonstration checklists (“SDC”), curricula, work instructions and presentations relevant to job expectations and regulatory requirements with the ultimate goal to achieve overall regulatory compliance, job proficiency and personnel development and advancement.
• Work with Operations Management to support SDC process including management of training documentation, on-the-floor evaluation for consistent practices and final approval of successful process specific training completion.
• Team with Engineering as new equipment is implemented, or existing equipment is upgraded to ensure key technical equipment requirements are identified and highlighted to Operations personnel. Communicate and implement necessary SOP, MBR, and SDC revisions.
• Provide technical support in revising Master Batch Records (MBRs). Work with Operations Management to maintain and create QDCS workflows. Implement red line changes to existing MBR’s as directed by Operations Management.
• Support Operations Management in the training of updated SOPs and provide all necessary training forms and attachments required, coordinate training activities with SME to ensure all personnel are adequately trained.
• Directly monitor training needs as applicable to new procedure, revision and frequency training for all Operations personnel to adequately ensure only fully trained personnel are involved in the production of pharmaceuticals.
• Provide technical support in drafting and reviewing Standard Operating Procedures (SOPs) and Skill Demonstration Checklists (SDCs). Work with Operations Management to maintain and create QDCS workflows. Implement red line changes of existing SOPs as directed by Operations Management.
• Monitor cross-training status of all employees across all departments within operations.
• Assist with tracking and utilization of Learning Management System (LMS)
• Prepare and communicate training metrics; Provide regular updates to Operations management on training status and initiatives
• Assist in change controls, CAPA’s, and deviations as needed in collaboration with key personnel in other departments.
• Provide Right First Time (RFT) feedback and training to all Operations’ departments.

Education and Experience Requirements :

• Bachelor's Degree; Area of study: Life Sciences, Education, or related STEM discipline.
• Minimum of five years of relevant GMP pharmaceutical industry with pharmaceutical/ biotechnology or similar background; three years of training experience including experience analyzing, developing, and implementing training programs.

Necessary Knowledge, Skills, and Abilities :

• Previous experience working with a Learning Management System or relevant on the job the training tools.
• Ability to relay technical information in a concise and simple format for trainees.
• Ability to collaborate with team to design effective PowerPoint presentation including the ability to work with complex information and present it clearly;
• Tech-savvy and proficient with Microsoft Office Suite, Teams, ARIBA or similar procurement, expense and spend management platform.
• The Technical Training Specialist has no direct reports

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

We’re looking for an experienced Technical Training Architect to join Zscaler Cyber Academy. This is a role based in San Francisco Bay Area, USA. Reporting to the Head of Technical Training Content Development, you will be responsible for:

• Gathering customer training requirements to create long-term education solutions, and work with the Product Management team to understand new product introductions and major enhancements, analyzing their impact on the curriculum landscape for conceptual and hands-on training, and architecting these changes into overall curriculum plans

• Collaborating with internal enablement, lab support, Support, Customer Success, GTM, and Community teams to establish a robust lab environment for customer-facing content and hands-on labs, gathering customer feedback and addressing knowledge gaps

• Leading Job Task Analysis efforts to ensure courses align with product direction and learner needs, aiming for a 25% improvement in course relevance

• Enabling content developers by providing knowledge transfers, real-world scenarios, and support in establishing lab environments for hands-on practice, to produce high-quality modular and interactive courses

• Delivering training with hands-on labs tailored to diverse audiences, particularly at corporate conferences/events as needed, and stay informed about Zscaler products and cybersecurity advancements to provide appropriate education solutions

What We’re Looking for (Minimum Qualifications)

• 5+ years of practical (hands-on) technical experience in cybersecurity or networking SaaS roles (e.g., Content Architect/Developer, instructor, network engineer, support engineer, Security Admin, Pre-Sales Engineer), and 7+ years delivering technical learning materials with proven outstanding feedback

• Familiarity with leveraging AI tools to optimize user-story-based content designs, to perform Job Task Analysis (JTA), to enhance learning experiences by analyzing learner data across various platforms, identify knowledge gaps, and recommend personalized and engaging training content

• Demonstrated expertise in practical implementation and real-world use cases for developing effective hands-on labs. Knowledge of Learning Management Systems (LMS) and interactive learning delivery tools

• Ability to work effectively with global teams across different time zones and skill sets

• Willingness to travel up to 30% or as needed

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with programming languages (e.g., Python, Go, or Node.js)

• Experience creating modular and API-based learning solutions

• Proficiency with cloud platforms like AWS or Google Cloud

#LI-CM3

#LI-Hybrid

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$105,000—$150,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans

• Time off plans for vacation and sick time

• Parental leave options

• Retirement options

• Education reimbursement

• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here ( .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal ( link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About **Zscaler**
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader.
We're looking for an experienced Technical Training Architect to join Zscaler Cyber Academy. This is a role based in San Francisco Bay Area, USA. Reporting to the Head of Technical Training Content Development, you will be responsible for:
+ Gathering customer training requirements to create long-term education solutions, and work with the Product Management team to understand new product introductions and major enhancements, analyzing their impact on the curriculum landscape for conceptual and hands-on training, and architecting these changes into overall curriculum plans
+ Collaborating with internal enablement, lab support, Support, Customer Success, GTM, and Community teams to establish a robust lab environment for customer-facing content and hands-on labs, gathering customer feedback and addressing knowledge gaps
+ Leading Job Task Analysis efforts to ensure courses align with product direction and learner needs, aiming for a 25% improvement in course relevance
+ Enabling content developers by providing knowledge transfers, real-world scenarios, and support in establishing lab environments for hands-on practice, to produce high-quality modular and interactive courses
+ Delivering training with hands-on labs tailored to diverse audiences, particularly at corporate conferences/events as needed, and stay informed about Zscaler products and cybersecurity advancements to provide appropriate education solutions
**What We're Looking for (Minimum Qualifications)**
+ 5+ years of practical (hands-on) technical experience in cybersecurity or networking SaaS roles (e.g., Content Architect/Developer, instructor, network engineer, support engineer, Security Admin, Pre-Sales Engineer), and 7+ years delivering technical learning materials with proven outstanding feedback
+ Familiarity with leveraging AI tools to optimize user-story-based content designs, to perform Job Task Analysis (JTA), to enhance learning experiences by analyzing learner data across various platforms, identify knowledge gaps, and recommend personalized and engaging training content
+ Demonstrated expertise in practical implementation and real-world use cases for developing effective hands-on labs. Knowledge of Learning Management Systems (LMS) and interactive learning delivery tools
+ Ability to work effectively with global teams across different time zones and skill sets
+ Willingness to travel up to 30% or as needed
**What Will Make You Stand Out (Preferred Qualifications)**
+ Familiarity with programming languages (e.g., Python, Go, or Node.js)
+ Experience creating modular and API-based learning solutions
+ Proficiency with cloud platforms like AWS or Google Cloud
#LI-CM3
#LI-Hybrid
Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$105,000-$150,000 USD
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.