77,004 Valet Services jobs in the United States

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Bell and Valet cast members will assist arriving and departing guests with their vehicles, including, but not limited to shuttles, busses and other transportation, and driving all types of guest vehicles. During 3rd shift, Cast Member may be required to perform job functions for both roles.

Responsibilities :

• Park and drive vehicles.
• Manage parking areas (barricades, directing traffic, etc.)
• Transport guest to various locations.
• Transport guest luggage including but not limited to Rooms/Vehicles/Storage.
• Care and Storage of guest property
• Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
• Excellent communication skills and high guest service expectations
• Greet Guests with positive, friendly and helpful attitude
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

Basic Qualifications :

• Valid driver’s license and clean driving record (no tickets/accidents/ moving violations in the past 12 months) for Valet position
• Ability to drive manual/automatic transmission (valet position)
• Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity

Preferred Qualifications:

• Previous experience in a Hotel/Resort environment preferred
• Previous experience working in a parking facility with type service (airports, business office building, private parking structures preferred
• Knowledge of Hawaiian/Japanese language preferred

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

The pay rate for this role in Hawaii is $19.99 per hour, plus gratuities. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
+ 100% full coverage of healthcare for you and your eligible dependents
+ Tuition paid upfront at network schools
+ Free lunch
+ Free parking
+ Free theme park admission and much more!
Bell and Valet cast members will assist arriving and departing guests with their vehicles, including, but not limited to shuttles, busses and other transportation, and driving all types of guest vehicles. During 3rd shift, Cast Member may be required to perform job functions for both roles.
**Responsibilities :**
+ Park and drive vehicles.
+ Manage parking areas (barricades, directing traffic, etc.)
+ Transport guest to various locations.
+ Transport guest luggage including but not limited to Rooms/Vehicles/Storage.
+ Care and Storage of guest property
+ Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
+ Excellent communication skills and high guest service expectations
+ Greet Guests with positive, friendly and helpful attitude
+ Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
**Basic Qualifications :**
+ Valid driver's license and clean driving record (no tickets/accidents/ moving violations in the past 12 months) for Valet position
+ Ability to drive manual/automatic transmission (valet position)
+ Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
**Preferred Qualifications:**
+ Previous experience in a Hotel/Resort environment preferred
+ Previous experience working in a parking facility with type service (airports, business office building, private parking structures preferred
+ Knowledge of Hawaiian/Japanese language preferred
**Additional Information :**
**SCHEDULE AVAILABILTY**
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
**SUBMITTING YOUR APPLICATION**
After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking **"Next"** on each page, then **"Submit"** on the final page.
The pay rate for this role in Hawaii is $19.99 per hour, plus gratuities. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: ID:** 1282637BR
**Location:** Kapolei,Hawaii
**Job Posting Company:** "Aulani, A Disney Resort & Spa"
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $75,000-$95,000. A relocation package may be considered.
**Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
**Paid Time Off:** Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
**JOB SUMMARY**
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
**DUTIES AND RESPONSIBILITIES**
**_Financial and Business Systems Management_**
+ Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
+ Demonstrates the ability to improve the financial performance and profitability of the account
+ Understands the contractual agreement and recognizes ways to maximize opportunities
+ Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
+ Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
+ Ensures that forecasts, payroll and accounting reports are on time and accurate
+ Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
**_Human Resources_**
+ Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
+ Fosters an environment that retains talented associates
+ Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
+ Sees that new associates get off to the right start through proper orientation and on-the-job training
+ Recognizes great performance and provides opportunities for top performers to learn and grow
+ Recognizes where the team and individual performers need to improve and properly trains and coaches
+ Identifies talent and helps develop future leaders for the organization
+ Conducts regular performance appraisals and provides feedback and coaching for all direct reports
+ Holds effective associate meetings and ensures that shift huddles happen on every shift
+ Practices positive discipline and provides accurate and timely performance documentation
+ Delegates by allocating decision making and other responsibilities appropriately and effectively
**_Service Management_**
+ Ensures that the guest/patient service experience is delivered consistently on all shifts
+ Efficiently allocates labor resources to support service delivery
+ Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
+ Understands the client's service standards and effectively integrates Towne Park's standards to complement them
+ Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results
**_Client Relations Management_**
+ Develops cohesive working relationships with the clients' staff members
+ Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
+ Knows when to be present at the site and maintains a high level of visibility
+ Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
+ Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.
**_Systems and Standards_**
+ Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
+ Trains others or sees that they are trained to properly use the systems provided
+ Maintains a clean, neat work environment
+ Completes all tasks in a timely manner as instructed by the Area/District Manager
+ Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
+ Treats clients and associates with courtesy, respect and dignity
+ Maintains strict confidentiality related to associate and client information
**_Safety and Risk Management_**
+ Understands and follows safety and security procedures
+ Practices preventative safety procedures as set forth by Towne Park
+ Reports all accidents and incidents to the Area/District Manager immediately
+ Uses only equipment trained to use and operates all equipment in a safe manner
+ Reports all potential high risk areas and safety concerns to the Area/District Manager
+ Ensures all associates have been adequately trained in safety and loss prevention procedures
+ Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
+ Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
+ Promptly responds to any concerns regarding workplace safety
+ Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases
+ Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
**_Sales Responsibilities:_**
+ Maintains relationships with present client to obtain references and leads for new opportunities
+ Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes
+ Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
+ Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
+ Demonstrated work ethic, drive, energy, and persistence to achieve goals
+ Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
+ Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
+ Written and verbal communication skills to effectively address all levels within the organization
+ Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
+ Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
+ Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
**QUALIFICATIONS**
+ Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
+ Knowledge of general business practices including accounting, human resources and customer service
+ Must be able to drive manual transmission
+ Must have and maintain a valid driver's license and clean driving record
+ For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
PHYSICAL DEMANDS AND WORK ENVIRONMENT
_The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
+ Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
+ Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
+ Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
+ Working extended hours, including evenings and weekends are required.
+ Travel of up to 10% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16-$17 per hour.
**Work Schedule:** The work schedule for this position is 7:00AM - 3:30PM and 2:30PM-11PM. Must be able to work weekends.
**Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
**SUMMARY**
The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
+ Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in "The Show" and delivers "Aggressive Hospitality" to guests. Addresses guests using the appropriate greeting for the site. - 20%
+ Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. - 20%
+ Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. - 10%
+ Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager. At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method. - 15%
+ Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. - 15%
+ Ensures staff are not providing "lift" services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. - 10%
+ Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. - 10%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
+ Must complete the Wheelchair Safety Training course provided by Towne Park
**Work Experience:**
+ Six (6) months related experience and/or training; OR equivalent combination of education and experience
**Knowledge:**
+ Must have and maintain a valid driver's license and clean driving record
**Skills:**
+ Must be able to drive manual transmission
+ Must be able to speak, read and write Standard English language.
+ Must be able to read and comprehend simple instructions, short correspondence and memos.
+ Must be able to write simple correspondence.
+ Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
+ Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form.
+ Mathematical Skills
+ Must be able to add and subtract three digit numbers and to multiply and divide with 10's and 100's; must be able to perform these operations using units of American money
+ Must be able to understand 24 hour and military time systems.
+ Must be able to clearly understand rates applicable to time passed.
**SCOPE**
**Authority to Act:**
+ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Details

Job Location
Monsaraz Hotel - San Diego, CA

Position Type
Full-Time/Part-Time

Salary Range
$17.25 - $17.25 Hourly

Job Shift
Any

Job Category
Hospitality - Hotel

Description

POSITION PURPOSE

Greet and welcome arriving guests as they enter the hotel. Assist both arriving and departing guests with luggage handling.

ESSENTIAL RESPONSIBILITIES

• Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features and, if time permits, promote outlets.
• Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Store guest luggage upon request and assist with the loading and unloading of luggage into and out of automobiles.
• Call taxi for guests as requested.
• Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork.
• Maintain the check-in station for appearance, organization, and operational effectiveness.
• Assist other departments with transporting boxes and supplies.
• Promote a positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.
• Complete tasks for the day including the maintenance and cleanliness of valet stand, driveway and surrounding areas, bell closet, and bell carts.
• Safely operate all guest vehicles from valet area to designated parking area and return guest vehicle for guest pick-up when needed. Obey all traffic laws while operating vehicles.
• All other duties as assigned by the manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

PHYSICAL DEMANDS

• Environmental conditions are both, inside and outside, a job is considered both if the activities occur inside or outside in approximately equal amounts.
• Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
• Must have valid driver license and meet the companys insurance requirements for operation of motorize or electrical vehicles.
• Self-driven and able to work independently.

EDUCATION

High school or equivalent education required.

EXPERIENCE

• Prior hospitality experience preferred.

LICENSES OR CERTIFICATIONS

• Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

AGE REQUIREMENT

• Must be at least 25 years old to operate a shuttle or drive guests.
• Must be at least 21 years old to operate own vehicle or company vehicles for other than shuttle

DRIVING EXPERIENCE

• Minimum of 3 years full-time verifiable similar type vehicle.
• NO POSITIVE DRUG OR ALCOHOL TEST, Including, Pre-employment, Random, Post-Accident or Reasonable Suspicion

DRIVING AND CRASH RECORD

• NO more than 2 moving traffic violations during the previous 36 months.
• NO speeding excess (over 25 MPG over the speed limit) violation during the previous 36 months. If the exact amount is unknown, use the state category that most closely matches this speed.
• NO DRIVING UNDER THE INFLUENCE, D.U.I (Drug or Alcohol) conviction during the previous 5 years in a commercial or personal auto vehicle.
• NO VEHICULAR HOMICIDE, MANSLAUGHTER OR ASSAULT
• NO OPERATING A VEHICLE WITH A SUSPENDED OR REVOKED DRIVERS LICENSE or history of license suspensions.
• NO USING A VEHICLE in commission of a Felony
• NO OPERATING A VEHICLE without the owners permission
• NO RECKLESS DRIVING or SPEED CONTESTS
• NO LEAVING THE SCENE OF AN ACCIDENT Bodily Injury or Physical Damage.
• NO ELUDING A POLICE OFFICER
• NO OPERATING A CELL PHONE WHILE DRIVING violations.

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $65K - $75K.
**Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
**Paid Time Off:** Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
**JOB SUMMARY**
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
**DUTIES AND RESPONSIBILITIES**
**_Financial and Business Systems Management_**
+ Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
+ Demonstrates the ability to improve the financial performance and profitability of the account
+ Understands the contractual agreement and recognizes ways to maximize opportunities
+ Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
+ Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
+ Ensures that forecasts, payroll and accounting reports are on time and accurate
+ Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
**_Human Resources_**
+ Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
+ Fosters an environment that retains talented associates
+ Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
+ Sees that new associates get off to the right start through proper orientation and on-the-job training
+ Recognizes great performance and provides opportunities for top performers to learn and grow
+ Recognizes where the team and individual performers need to improve and properly trains and coaches
+ Identifies talent and helps develop future leaders for the organization
+ Conducts regular performance appraisals and provides feedback and coaching for all direct reports
+ Holds effective associate meetings and ensures that shift huddles happen on every shift
+ Practices positive discipline and provides accurate and timely performance documentation
+ Delegates by allocating decision making and other responsibilities appropriately and effectively
**_Service Management_**
+ Ensures that the guest/patient service experience is delivered consistently on all shifts
+ Efficiently allocates labor resources to support service delivery
+ Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
+ Understands the client's service standards and effectively integrates Towne Park's standards to complement them
+ Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results
**_Client Relations Management_**
+ Develops cohesive working relationships with the clients' staff members
+ Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
+ Knows when to be present at the site and maintains a high level of visibility
+ Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
+ Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.
**_Systems and Standards_**
+ Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
+ Trains others or sees that they are trained to properly use the systems provided
+ Maintains a clean, neat work environment
+ Completes all tasks in a timely manner as instructed by the Area/District Manager
+ Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
+ Treats clients and associates with courtesy, respect and dignity
+ Maintains strict confidentiality related to associate and client information
**_Safety and Risk Management_**
+ Understands and follows safety and security procedures
+ Practices preventative safety procedures as set forth by Towne Park
+ Reports all accidents and incidents to the Area/District Manager immediately
+ Uses only equipment trained to use and operates all equipment in a safe manner
+ Reports all potential high risk areas and safety concerns to the Area/District Manager
+ Ensures all associates have been adequately trained in safety and loss prevention procedures
+ Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
+ Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
+ Promptly responds to any concerns regarding workplace safety
+ Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases
+ Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
**_Sales Responsibilities:_**
+ Maintains relationships with present client to obtain references and leads for new opportunities
+ Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes
+ Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
+ Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
+ Demonstrated work ethic, drive, energy, and persistence to achieve goals
+ Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
+ Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
+ Written and verbal communication skills to effectively address all levels within the organization
+ Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
+ Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
+ Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
**QUALIFICATIONS**
+ Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
+ Knowledge of general business practices including accounting, human resources and customer service
+ Must be able to drive manual transmission
+ Must have and maintain a valid driver's license and clean driving record
+ For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
PHYSICAL DEMANDS AND WORK ENVIRONMENT
_The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
+ Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
+ Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
+ Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
+ Working extended hours, including evenings and weekends are required.
+ Travel of up to 10% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay for this position is $50,000.
**Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
**Paid Time Off:** Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
**SUMMARY**
The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description. - 15%
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client's service standards and effectively integrates Towne Park's standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. - 20%
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. - 20%
Develops cohesive working relationships with the clients' staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. - 15%
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. - 15%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ Associate's degree or equivalent degree preferred
**Required Licensure, Certification, etc.:**
+ Valid driver's license and clean driving record
**Work Experience:**
+ A minimum of one (1) year of related experience in hospitality
**Knowledge:**
+ Knowledge of Towne Park's and site-specific preventative safety and security procedures
+ Knowledge of Towne Park's safe driving policies and procedures
+ Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park
+ Knowledge of Towne Park's equipment training, policies and procedures for use in a safe and efficient manner
+ Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures
+ Knowledge of Towne Park's principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
+ Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
+ Knowledge of business writing, basic accounting and business metrics
+ Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
**Skills:**
+ Must be able to drive manual transmission
+ Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
+ Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.
+ Written and verbal communication skills to effectively address all levels within the organization
+ Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
+ Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
+ Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
+ Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
+ A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
**SCOPE**
**Authority to Act:**
+ Performs duties independently with minimal supervision. Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.
+ Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates when necessary.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
**Travel**
Travel of up to 10% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**Description:**
Overview:
At Hyatt, we believe our guests choose us because of our caring, attentive associates who are committed to providing efficient service and awe-inspiring, meaningful experiences that nourish the soul and elevate well-being.
As a Guest Services Attendant, you will be the first and last impression for our guests, ensuring that they feel warmly welcomed and well-cared for throughout their stay. Whether greeting guests as they arrive, providing local recommendations, or handling their luggage, you will help create a seamless and memorable experience.
This position is a combination of Bell, Door, and Valet Attendant duties, and requires a high level of attention to detail, professionalism, and excellent guest service skills. You will also play a critical role in assisting guests with their inquiries, room orientations, and transportation needs, contributing to a luxurious and personalized stay at Alila Napa Valley.
Why Work With Us:
- Competitive salary and benefits package
- Paid time off from date of hire
- Medical, dental, and vision insurance
- 12 free nights at Hyatt hotels worldwide colleague rates
- $1,000 annual wellness/education reimbursement
- A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate
Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Responsibilities:
- Greet guests upon arrival with warmth and enthusiasm, ensuring a personalized welcome to the resort.
- Safely park and retrieve guest vehicles from the front drive.
- Assist guests with luggage, providing room orientations.
- Deliver resort information, including directions, local attractions, dining recommendations, and events, while maintaining excellent knowledge of the Napa Valley area.
- Provide a fond farewell to departing guests, assisting with luggage, and ensuring a smooth checkout process.
- Help the Concierge and Front Desk with special requests, guest deliveries, and other tasks as needed.
- Assist guests with off-property errands, including transportation to nearby attractions, as requested.
- Ensure cleanliness in high-traffic areas, including the driveway, and resort entrance, while maintaining the cleanliness of luggage carts.
- Perform shoe-shine services, including picking up shoes from guest rooms, polishing them, and returning them to guests.
- Audit vehicles parked for accurate guest charges.
- Assist in maintaining a safe and welcoming atmosphere, preparing for inclement weather and preparing the arrival area.
View ourVirtual Reality Experience ( to spend a 'day in the life' of a hospitality professional at a full-service hotel.
**Qualifications:**
Qualifications:
- Previous experience in a luxury resort, hotel, or restaurant environment is preferred.
- Knowledge of Napa Valley and surrounding areas is desirable but not required.
- Must be flexible with scheduling, including weekends, holidays, and evening shifts.
- Valid driver's license and a clean driving record required.
- Strong communication skills, with the ability to interact professionally with guests.
- Ability to multitask and stay calm under pressure in a fast-paced environment.
- Strong problem-solving skills and the ability to handle challenging situations with ease.
- Physical ability to lift and move luggage, and drive vehicles safely.
Physical Requirements:
- Ability to stand, walk, and move continuously for the duration of shift (up to 8 hours).
- Frequent lifting, pushing, and pulling of luggage, packages, and equipment weighing up to 50 lbs; occasional lifting up to 75 lbs with assistance.
- Frequent bending, stooping, kneeling, and reaching to retrieve or place items.
- Ability to enter and exit vehicles of various sizes safely and repeatedly throughout the shift.
- Must possess a valid driver's license and be able to operate manual and automatic transmission vehicles, including SUVs and vans.
- Ability to work outdoors in a variety of weather conditions, including heat, cold, rain, and snow.
- Clear vision and depth perception to safely drive and navigate vehicles.
- Ability to communicate clearly and courteously with guests and colleagues in person and via radio.
Work Environment:
- High guest interaction in a luxury hospitality setting; requires maintaining a professional, welcoming, and service-oriented demeanor at all times.
- Work is performed both indoors and outdoors, with frequent exposure to varying weather conditions.
- Fast-paced environment that requires handling multiple tasks simultaneously, often under time-sensitive conditions.
- Requires flexibility to work mornings, evenings, weekends, and holidays as business levels demand.
- Collaborative work environment with regular communication and coordination across Front Office, Concierge, and other guest-facing departments.
**Primary Location:** US-CA-Napa
**Organization:** Alila Napa Valley
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Guest Services
**Req ID:** NAP001942
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $60,000-$75,000.
**Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
**Paid Time Off:** Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
**JOB SUMMARY**
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
**DUTIES AND RESPONSIBILITIES**
**_Financial and Business Systems Management_**
+ Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
+ Demonstrates the ability to improve the financial performance and profitability of the account
+ Understands the contractual agreement and recognizes ways to maximize opportunities
+ Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
+ Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
+ Ensures that forecasts, payroll and accounting reports are on time and accurate
+ Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
**_Human Resources_**
+ Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
+ Fosters an environment that retains talented associates
+ Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
+ Sees that new associates get off to the right start through proper orientation and on-the-job training
+ Recognizes great performance and provides opportunities for top performers to learn and grow
+ Recognizes where the team and individual performers need to improve and properly trains and coaches
+ Identifies talent and helps develop future leaders for the organization
+ Conducts regular performance appraisals and provides feedback and coaching for all direct reports
+ Holds effective associate meetings and ensures that shift huddles happen on every shift
+ Practices positive discipline and provides accurate and timely performance documentation
+ Delegates by allocating decision making and other responsibilities appropriately and effectively
**_Service Management_**
+ Ensures that the guest/patient service experience is delivered consistently on all shifts
+ Efficiently allocates labor resources to support service delivery
+ Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
+ Understands the client's service standards and effectively integrates Towne Park's standards to complement them
+ Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results
**_Client Relations Management_**
+ Develops cohesive working relationships with the clients' staff members
+ Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
+ Knows when to be present at the site and maintains a high level of visibility
+ Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
+ Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.
**_Systems and Standards_**
+ Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
+ Trains others or sees that they are trained to properly use the systems provided
+ Maintains a clean, neat work environment
+ Completes all tasks in a timely manner as instructed by the Area/District Manager
+ Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
+ Treats clients and associates with courtesy, respect and dignity
+ Maintains strict confidentiality related to associate and client information
**_Safety and Risk Management_**
+ Understands and follows safety and security procedures
+ Practices preventative safety procedures as set forth by Towne Park
+ Reports all accidents and incidents to the Area/District Manager immediately
+ Uses only equipment trained to use and operates all equipment in a safe manner
+ Reports all potential high risk areas and safety concerns to the Area/District Manager
+ Ensures all associates have been adequately trained in safety and loss prevention procedures
+ Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
+ Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
+ Promptly responds to any concerns regarding workplace safety
+ Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases
+ Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
**_Sales Responsibilities:_**
+ Maintains relationships with present client to obtain references and leads for new opportunities
+ Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes
+ Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
+ Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
+ Demonstrated work ethic, drive, energy, and persistence to achieve goals
+ Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
+ Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
+ Written and verbal communication skills to effectively address all levels within the organization
+ Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
+ Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
+ Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
**QUALIFICATIONS**
+ Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
+ Knowledge of general business practices including accounting, human resources and customer service
+ Must be able to drive manual transmission
+ Must have and maintain a valid driver's license and clean driving record
+ For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
PHYSICAL DEMANDS AND WORK ENVIRONMENT
_The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
+ Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
+ Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
+ Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
+ Working extended hours, including evenings and weekends are required.
+ Travel of up to 10% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.