836 Verizon jobs in Brooklyn

TCC, Verizon Authorized Retailer - Sales Associate

At TCC, we believe our communities need more than just a wireless retailer and our employees want more than just a job. We are committed to making a positive and sustainable impact in the lives of our employees, customers, and communities.

How do we make our customers better?

Our Sales Associates utilize their passion, high energy, and knowledge to provide a unique sales experience that meets the need of our customers in the ever-changing world of wireless.

How do we make our communities better?

Our Sales Associates support their local communities through the TCC Gives program. In support of this initiative, TCC gives 16 paid volunteer hours/year, the opportunity to submit grant request up to $10,000/quarter, and the opportunity to get involved in company supported quarterly community initiatives including: School Rocks Backpack Giveaway, Teachers Rock, Rescues Rock (pet adoption), and Rock the Pantry (food drive).

How do we make our employees better?

We create a culture that inspires and motivates our Sales Associates to not only reach their performance goals, but to exceed expectations. Performance and growth are important, but more than that we embrace and celebrate our differences. At TCC, equity, diversity, and inclusion are not just words. They are our guiding principles as we build our teams, cultivate leaders, and create a work environment that reflects the customers and communities in which we live and serve.

TCC is a top Verizon Authorized Retailer with locations nationwide. We have been named the Verizon Agent of the Year, Glassdoor Best Place to Work, and a Top Workplace USA.

Benefits

• Average Salary: $60,000 per year
• Salary Includes: Competitive Hourly Rate, Uncapped Commission, Bonuses and Profit Sharing
• Hourly Guaranteed Pay
• Same Day Pay Options
• Career Development
• Paid Time Off
• Paid Community Time
• Paid Employee Matter Day
• Generous Community Grant Opportunities
• Medical, Dental, Vision
• 401K with Company Match
• Long-Term and Short-Term Disability
• Critical and Accident Benefits
• Family Related Time Off
• Employee Assistance Program
• Employee Referral Program
• Verizon Wireless Discount Options
• Rewards and Recognition

Responsibilities

• Passionate customer advocate with the desire to assist, advise and educate our customers on wireless products and services.
• Drive sales and customer satisfaction, with focus on the value to all customers.
• Conduct calls to our customers who are seeking to learn more about our products and services.
• Excellent communication skills and the ability to stay connected through Company resources.
• Able to perform operational procedures including store opening and closing responsibilities.
• Ambitious, self-driven individuals who are motivated by the pursuit of retail sales milestone goals.
• Effective at balancing customer experience and performance goals.
• Attend and complete all required training and meetings for development.
• Engage in community giveback through volunteer events, donations, grants and more.
• Maintain a positive attitude, engage with energy, and participate/contribute equally.

Qualifications

• At least a high school diploma.
• Ability to work guaranteed full-time hours.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Reliable transportation. This position requires the ability to work in multiple locations.
• Requires frequent standing and the ability to stand, sit, walk, and bend for extended periods of time.
• Ability to lift 10 pounds as needed.
• Ability to travel approximately 10%, based on the needs of the business.
• Legally authorized to work in the U.S.

Equal Employment Opportunity: We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status.

Preferred Backgrounds

• Sales - Sales Associate - Sales Consultant - Sales Representative
• Retail - Retail Sales - Sales Manager - Account Manager

A job for which military candidates are encouraged to apply.

Advance Our Vision Forward—Join Accelerated Management as a Verizon Sales Support Representative and help drive wireless innovation in East Brunswick!

Accelerated Management, a top-tier direct sales and marketing consultancy in East Brunswick, is hiring a proactive and highly organized Verizon Sales Support Representative. This key role supports our frontline sales team by streamlining operations and ensuring a seamless customer experience, while helping deliver tailored Verizon solutions that drive performance.

As a Verizon Sales Support Representative, you’ll serve as a critical operational backbone, delivering high-impact administrative support that enables our sales team to perform at its best. In this role, you’ll gain hands-on experience managing sales data, coordinating resources, and streamlining communication between internal teams. Your attention to detail and organizational efficiency will directly contribute to a seamless customer experience.

**Position Title: Customer Service Technical Support Administrator**
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1175855
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#LI-REMOTE

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 175,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

The Manager, Technical Support is responsible for directly managing a team of Technical Support Engineers to ensure a high quality customer experience. This includes coaching and developing the team to ensure critical team goals and metrics are met and working closely with the leadership to identify areas of challenge and opportunity.

Key Accountabilities:

• Manage a team of Technical Support Engineers providing support to existing CR's clients
• Hire, coach, support and develop talent within the team; manage employees' growth and career trajectory and scale the team by sharing opportunities for increased effectiveness and efficiency while also identifying the key barriers for success
• Develop and manage ticket queues and escalation paths - ensure SLA's are adhered to, and key KPIs and metrics
• Assist the team in troubleshooting escalated issues in real-time
• Implement and maintain a Coaching and Development cadence
• Create operational framework that is repeatable and scalable
• Serve as a key stakeholder, working with cross functional teams to build out relevant help resources and internal documentation
• Drive bug resolutions, requirements and feature requests with Product and Engineering
• Create a customer-centric culture focused on finding solutions and creating raving fans
• Scale support to facilitate CR's growth in clients, geographies and capabilities
• Develop a thorough understanding of CR's product and customer needs, ensuring the team is trained and enabled to support these both current and future
• Raise the Bar - work continuously with the team to ideate, build and scale new ways of thinking / approaches to raise the bar in terms of the value we are bringing to our customers

Desired Skills and Experience:

• 3+ years leadership experience working in a contact center, workforce management environment or related industry servicing multiple channels, SLAs and varying KPIs
• 3+ years Customer support experience, preferably in a SaaS organization serving Enterprise customers
• You have thrived in a startup or similar environment where the only constant is change
• You embrace aggressive goals and work hard to achieve them
• You are able to optimize tools such as SalesForce or like programs
• You have excellent written and verbal communication skills

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company's founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most - working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities.

The expected salary range for this position is $105,000 - 130,000.Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package.

#LI-Remote

Position Summary

The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).

Essential Responsibilities

• Monitor delays, pilot irregularity reports and other technical interruptions
• Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning, Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions
• Research, develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG
• Perform complex tasks as a joint venture with front line techs to improve skills and competencies
• Maintain and distribute records of actions and resolutions
• Periodically report trends and recommendations to Tech Manager(s) and Air Transport Association (ATA) responsible Engineers. Collect front line data that will attribute to organizational effectiveness
• Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault Found (NFF) policy programs
• Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information
• Liaise with ATA Engineer, MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time
• Act as a leader during road trips to reduce OOS times when requested
• Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action
• Perform additional duties and responsibilities as assigned to achieve departmental and company objectives

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma with five (5) years' experience in aircraft maintenance, aircraft systems and troubleshooting with a part 121 operator; OR Bachelor's degree in Engineering with five (5) years' experience in aircraft maintenance
• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
• Strong ability to troubleshoot complex aircraft system
• Knowledge of aircraft maintenance processes and procedures
• Strong knowledge of aircraft documentation (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Fault Isolation Manual (FIM)/Troubleshooting Manual (TSM), Wiring Diagrams (WD), Aircraft Schematic Manual (ASM), etc.)
• Diverse experience in all aspects of technical operations and aircraft systems
• Available for overnight travel (30%)
• Available to travel to support the recovery of OOS aircraft when needed and on short-notice
• In possession of or the ability to obtain valid travel documents with the ability to travel unrestricted in and out of the United State
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor's degree in Engineering or Aircraft Maintenance Management
• Experience with E190 and Airbus A320/A321/A220 aircraft

• Knowledge of Microsoft Project, Word, PowerPoint and Excel
• Strong organizational, communication and team building skills

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment and occasional field service
• Present for core business hours with occasional off hours support

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position starts at $113,300.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

POSITION SUMMARY:

PrimeRx is seeking a motivated and tech-savvy Pharmacy Technical Support Intern to join our growing Support Services Team. This internship is ideal for students or recent graduates interested in healthcare technology, customer support, or pharmacy operations. You will gain hands-on experience assisting our support team in resolving customer inquiries related to our pharmacy management software, apps, and related systems.

KEY RESPONSIBILITIES:

• Shadow and support Tier 1 Technical Support Representatives in handling pharmacy customer inquiries.
• Learn and assist in resolving basic technical issues related to pharmacy software functionality, insurance rejections, and hardware/network configurations.
• Respond to customer requests through phone, email, and chat under guidance from experienced team members.
• Document and track support tickets in our internal system, ensuring clarity and accuracy.
• Participate in team meetings, training sessions, and knowledge-building workshops.
• Collaborate with Support Managers and Subject Matter Experts to escalate and troubleshoot technical issues.
• Demonstrate a strong customer service mindset, with a focus on professionalism and clear communication.

REQUIREMENTS:

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, Pharmacy, Healthcare Administration, or related field.
• Strong interest in pharmacy operations, software systems, or technical support.
• Basic understanding of IT systems, software, and networking concepts is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Eagerness to learn and contribute to team success.

WHAT YOU'LL GAIN:

• Real-world experience in a healthcare technology company.
• Exposure to pharmacy operations and software support systems.
• Mentorship from experienced professionals in the pharmacy tech industry.
• Opportunity to grow your technical, communication, and problem-solving skills.

BENEFITS:

• Paid internship (if applicable)
• Mentorship & professional development
• Networking opportunities
• Access to company employee assistance programs
• Complimentary refreshments (HQ only)

COMPENSATION: $16.50 per hour, onsite

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

JOB SUMMARY:

PrimeRx, the go-to pharmacy management software, is seeking a Pharmacy Application Tech Support L1 and L2, to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. In this role, you will provide technical support for our line of pharmacy management software, services, APP, API Interface offerings, and hardware and network support needs for our PrimeRxTM Pharmacy Management System customers through engagement via phone, email, chat, web meeting, and other customer communication mechanisms. PrimeRx™ is the engine that powers thousands of pharmacy operations. We seek talented people to join our Support Service Team to deliver best-in-class customer service and technical support for our customers and their patients.

JOB RESPONSIBILITIES:

• Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
• Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries.
• Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
• Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces.
• Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction

BENEFITS:

• Refreshments & Dining- HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Paternal Leave

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Company Description

For More Open Positions Visit us at:


Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 3+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Key Responsibilities:

• Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
• Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
• Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
• Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
• Perform user onboarding/offboarding and manage access rights through AD and other systems.

• Provide on-site & off-hour VIP Support for Executives and other urgent cases.

• Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
• Assist with software deployment, patching, and system updates.
• Identify recurring issues and recommend long-term solutions or process improvements.
• Ensure compliance with IT security policies and procedures.

Salary: $27-$29 per hour

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3+ years of hands-on experience in an IT support role in an enterprise environment.
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
• Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
• Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
• Strong problem-solving and communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
• VDI support experience is a plus.
• MacOS support experience is a plus.
• Working knowledge of ITIL practices is a plus.

Preferred Experience:

• Experience in IT service desk environments supporting 500+ end users.
• Exposure to basic scripting (PowerShell) for automation tasks.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
• Experience with Enterprise Mobility Management (or Mobile Device Management).
• Experience with WDS (Windows Distribution Services).
• Experience with disk imaging/cloning tools.

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***

Benefits Summary

• Flexible and hybrid work arrangements
• Paid time off/Paid company holidays
• Medical plan options/prescription drug plan
• Dental plan/vision plan options
• Flexible spending and health savings accounts
• 401(k) retirement savings plan with a Roth savings option and company matching contributions
• Educational assistance program

Overview

The Technical Support Specialist (TSS) will provide professional support via phone and email to external clients and Account Managers for subscriptions to the AM Best product line, Best's Client Portal and AM Best website. The TSS will work closely with various internal departments to resolve client issues and answer complex data inquiries.

Responsibilities

• Monitor all mailbox(es) the team has access to and handle appropriately
• Troubleshoot, document, and resolve customer inquiries via e-mail and phone, providing support for installation and usage of all AMB applications and services
• Document in detail, follow-up and review all cases (for accuracy and reporting purposes) entered in the internal tracking system (Salesforce) and ensure they are being resolved in a timely manner
• Communicate with management and other departments as needed to resolve escalated cases
• Review internal documentation/databases related to product enhancements and updates, as needed
• Recognize and recommend product improvements while reviewing case details
• Participate in the onboarding project and ad hoc projects as needed

Qualifications

• High School diploma required
• 2 - 4 years prior help desk and/or customer service experience required

Skills

• Ability to work independently yet collaborate in a team environment
• Ability to handle multiple priorities and projects simultaneously
• Excellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audience. Strive for first call resolution
• Maintain a positive work environment by acting and communicating in a professional, courteous, respectful, ethical manner with customers, clients, coworkers and supervisors
• Strong computer skills, including MS Word and Excel and familiarity with various operating systems
• Have an aptitude for technology and enjoy problem solving
• Ability to meet deadlines and manage expectations on a daily basis