805 Virtual Chat Representative jobs in the United States

About Us:
GSR Group proudly owns and operates Wingstop franchise locations, providing outstanding food and exceptional service to our guests. We’re expanding our support team to include a Live Chat Representative who will serve as the first point of contact for customers reaching out through our online platforms. This role is essential in ensuring a seamless and positive experience for every guest, whether they’re asking about menu items, orders, or employment opportunities.

Position Overview:
The Live Chat Representative will handle real-time customer inquiries via chat, email, and online messaging tools. You’ll assist customers with orders, troubleshoot issues, and provide helpful, friendly, and professional service. This is a remote position that requires strong communication skills, attention to detail, and a passion for customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to incoming live chat messages, emails, and inquiries
• Assist customers with order information, menu questions, and location details
• Resolve basic issues or complaints and escalate complex cases to the appropriate manager
• Maintain accurate records of interactions and feedback
• Collaborate with the operations team to ensure customer satisfaction
• Provide general information about promotions, hiring updates, and brand offerings
• Ensure all communications reflect the Wingstop brand’s friendly and professional tone

Qualifications:

• Previous experience in customer service, call center, or live chat support preferred
• Excellent written communication and typing skills
• Strong problem-solving and multitasking abilities
• Proficiency with chat platforms, CRM systems, or messaging tools
• Ability to stay calm and professional in fast-paced situations
• Reliable internet connection and a quiet workspace

Job Description: Virtual Chat Representative Company: Laboratory Express Location: Remote (Work From Home) Job Type: Full-Time / Part-Time About Us Laboratory Express is a trusted provider of specialized logistics and support services for laboratories, healthcare facilities, and research organizations. We pride ourselves on delivering reliable, accurate, and professional solutions to our clients. Position Overview We are seeking a Virtual Chat Representative to join our customer support team. In this role, you will be the first point of contact for clients and partners through our live chat platform. Your responsibility is to provide excellent service by answering inquiries, resolving issues, and ensuring a smooth customer experience. Key Responsibilities Respond promptly and professionally to incoming chat inquiries from clients, partners, and vendors. Provide accurate information regarding Laboratory Express services, processes, and policies. Assist clients with scheduling, order updates, and troubleshooting common issues. Escalate complex issues to the appropriate department when necessary. Maintain detailed and accurate records of client interactions. Deliver high-quality customer support while meeting performance and response-time standards. Collaborate with team members and supervisors to improve customer experience. Qualifications High school diploma or equivalent (Bachelor’s degree preferred). Previous experience in customer service, virtual support, or call center environment is a plus. Strong written communication skills with attention to detail. Ability to multitask and manage time effectively in a remote setting. Proficiency with chat platforms, email, and basic computer applications. Positive attitude, patience, and problem-solving skills. What We Offer Competitive hourly pay. Flexible remote work schedule. Opportunities for career growth and professional development. Supportive team environment. Training provided.

We are looking for a highly motivated, articulate, and detail-oriented Remote Live Chat Representative to join our growing virtual customer support team. In this role, you will provide real-time, written communication to assist customers with inquiries, support needs, and general product guidance through live chat platforms. Unlike phone-based roles, your work will focus exclusively on online communication — ideal for individuals who enjoy multitasking, writing clearly, and helping people in a fast-paced digital environment.

You will be the first point of contact for users navigating purchases, resolving technical issues, or seeking information about our offerings. Your ability to understand customer needs, offer solutions, and provide a positive experience will directly impact customer satisfaction, retention, and brand loyalty.

This entry-level role is perfect for individuals who want to launch a remote career , gain experience in customer service, and grow within a digital-first company culture.

• Monitor and respond to multiple live chats simultaneously while maintaining a professional and friendly tone
• Engage proactively with users to assist them in navigating the website, finalizing purchases, or resolving account issues
• Handle a wide range of customer questions, including billing inquiries, order tracking, account access, product usage, subscription updates, and returns/refunds
• Guide customers through step-by-step solutions, using clear, accurate, and non-technical language
• Escalate unresolved, sensitive, or technical issues to Tier 2 Support or the appropriate department, following internal protocols
• Update customer records and log all interactions in the company’s CRM or help desk software with precision and attention to detail
• Meet or exceed KPIs, such as chat response times, customer satisfaction ratings (CSAT), and first-contact resolution (FCR) metrics
• Stay up to date on company policies, new product launches, website updates, and customer support best practices through team briefings and ongoing training
• Help identify common customer pain points and suggest improvements to FAQs, help articles, or user flows
• Contribute to a collaborative, remote-first culture by attending virtual team meetings, training sessions, and feedback check-ins

We are seeking a customer-focused Call & Chat Support Representative to join our dynamic customer service team. In this role, you will be the voice and digital presence of Costa Coffee, providing outstanding support to our customers through phone and online chat channels. You will handle inquiries, resolve issues, and ensure every customer interaction reflects our commitment to excellence.

• Respond to customer inquiries via phone calls and live chat in a professional, friendly, and timely manner
• Provide accurate information about Costa Coffee products, services, promotions, and store locations
• Process customer orders, complaints, and feedback with empathy and efficiency
• Troubleshoot and resolve customer issues related to orders, payments, loyalty programs, and product quality
• Escalate complex cases to appropriate departments or management when necessary
• Maintain detailed and accurate records of customer interactions in our CRM system
• Meet or exceed performance metrics including response time, customer satisfaction scores, and resolution rates
• Stay informed about Costa Coffee menu items, seasonal offerings, and company policies
• Collaborate with team members to improve customer service processes and share best practices
• Handle multiple chat conversations simultaneously while maintaining quality standards

• High school diploma or equivalent; additional education is a plus
• Minimum 1-2 years of customer service experience, preferably in a call center or chat support environment
• Excellent written and verbal communication skills
• Strong typing skills with high accuracy (minimum 40 WPM)
• Proficiency with computer systems, CRM software, and chat platforms
• Ability to multitask and manage time effectively in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including evenings, weekends, and holidays

• Experience in the food and beverage or retail industry
• Knowledge of Costa Coffee products and brand
• Multilingual capabilities
• Previous experience with customer service software (e.g., Zendesk, Salesforce, Intercom)

• Customer-centric mindset with genuine desire to help others
• Patience and emotional resilience when handling difficult situations
• Positive attitude and professional demeanor
• Team player with strong collaboration skills
• Adaptability and willingness to learn
• Ability to work independently with minimal supervision

• Competitive salary and benefits package
• Comprehensive training and ongoing development opportunities
• Employee discounts on Costa Coffee products
• Supportive and inclusive work environment
• Career advancement opportunities within the company

We are looking for a motivated and customer-focused Remote Chat & Email Support Representative to join our growing support team. In this role, you’ll be the first point of contact for customers through live chat and email, providing prompt, accurate, and friendly assistance. The ideal candidate has strong written communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences — all while working remotely.

Key Responsibilities

• Respond to customer inquiries via live chat and email in a timely, professional, and empathetic manner.
• Troubleshoot issues, answer product or service questions, and resolve customer concerns effectively.
• Escalate complex issues to the appropriate departments while maintaining ownership of the customer interaction.
• Document all customer interactions accurately in the CRM or ticketing system.
• Maintain a strong understanding of company products, services, and policies.
• Meet or exceed daily performance targets such as response time, resolution rate, and customer satisfaction.
• Identify recurring issues and provide feedback to improve support processes and customer experience.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in customer service, chat/email support, or online communication-based roles.
• Excellent written communication and grammar skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with customer support software (e.g., Zendesk, Freshdesk, Intercom, or similar).
• Tech-savvy with the ability to learn new systems quickly.
• Self-motivated, dependable, and comfortable working independently in a remote environment.
• Reliable internet connection and a quiet workspace.

• Customer Communication: Manage inbound and outbound calls, emails, live chats, and social media messages promptly and professionally. Accurately document all customer interactions.
• Order & Shipment Support: Assist customers with order placement, shipment tracking, delivery scheduling, and address updates. Resolve delivery delays, damages, or return issues efficiently.
• Issue Resolution: Research and resolve customer complaints by identifying root causes and providing timely, effective solutions. Follow up to ensure customer satisfaction and maintain clear case documentation.
• Account Management: Update customer profiles, process billing inquiries, and handle credit or adjustment requests within the ERP/CRM system.
• Process Improvement: Identify opportunities to improve service workflows, contribute to knowledge-base and FAQ updates, and provide feedback to operations for continuous improvement.
• Performance Excellence: Meet or exceed KPIs for handling time, first-contact resolution, customer satisfaction, and service-level compliance.
• Team Collaboration: Work cross-functionally with logistics, finance, and IT teams to resolve complex issues. Participate in team huddles, training, and ongoing development sessions.

Required Qualifications & Skills

• Education: High school diploma or GED required; associate degree or higher preferred.
• Experience: 1–2 years of customer service experience in logistics, e-commerce, or a related industry (entry-level candidates with strong communication skills are encouraged to apply).
• Technical Skills: Proficiency with CRM and ticketing systems (e.g., Salesforce, HubSpot, Zendesk) and Microsoft Office Suite. Familiarity with logistics or shipping processes is a plus.
• Communication: Excellent written and verbal English communication skills.
• Soft Skills: Strong active listening, empathy, problem-solving, and conflict-resolution abilities. Calm under pressure and highly collaborative in a team setting.

What We Offer

• Competitive base pay plus quarterly performance bonuses
• Comprehensive health, dental, and vision insurance
• Paid time off and company holidays
• Structured onboarding and continuous training programs
• Supportive, growth-focused work environment with clear career progression

Join our dynamic team as a Customer Service Representative and play a crucial role in ensuring customer satisfaction and loyalty. This position offers the opportunity to interact with diverse customers and provide exceptional service.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues to ensure a positive experience.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update information as needed.
• Collaborate with other departments to address customer needs effectively.

• Excellent communication skills and a customer-centric approach.
• Ability to multitask and prioritize tasks efficiently.
• Proficiency in using CRM software and other customer service tools.
• Previous experience in a customer service role is preferred.

• High school diploma or equivalent.
• Proven track record of delivering high-quality customer service.
• Strong problem-solving skills and attention to detail.

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive and inclusive work environment.
• Employee discounts and perks.

A customer service role involves being the frontline representative of a company, addressing customer inquiries, resolving issues, and ensuring a positive experience. Core responsibilities include responding to customer queries via phone, email, chat, or in-person, troubleshooting problems, processing orders, and providing product or service information. The role demands excellent communication skills, patience, and empathy to handle diverse customer needs and complaints effectively. Representatives must listen actively, clarify concerns, and offer solutions promptly while maintaining professionalism, even under pressure. Familiarity with company policies, products, and CRM systems is essential for accurate and efficient service. Problem-solving skills are critical for resolving issues like refunds, exchanges, or technical difficulties. The role often involves collaborating with other departments to ensure customer satisfaction and may include upselling or cross-selling to enhance the customer experience. A successful customer service professional builds trust, fosters loyalty, and contributes to the company’s reputation. Adaptability, time management, and a customer-centric mindset are key to thriving in this dynamic role, which often serves as the bridge between a business and its clients, directly impacting retention and brand perception.