4,768 Virtual Customer Service Representative jobs in the United States

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking dedicated and empathetic Remote Customer Service Representatives to join our growing support team. In this role, you will be the first point of contact for members, assisting them with questions, troubleshooting issues, and guiding them through Personify Health’s digital health platform. You’ll provide exceptional service that reflects our mission to humanize healthcare and create positive member experiences.

• Respond to member inquiries via phone, live chat, and email in a timely and professional manner.
• Assist users with account access, navigation, and understanding available health and wellness programs.
• Provide clear and empathetic communication, ensuring every interaction is positive and solution-focused.
• Troubleshoot technical issues or escalate to specialized teams when necessary.
• Accurately document all member interactions in company systems.
• Meet or exceed performance metrics, including response time, call/chat quality, and customer satisfaction.

• High school diploma or GED required; some college or healthcare-related coursework is a plus.
• 1+ year of experience in customer service, call center, or healthcare support preferred.
• Strong communication skills (both verbal and written).
• Tech-savvy and comfortable navigating multiple systems simultaneously.
• Reliable high-speed internet and a quiet, distraction-free home workspace.
• Ability to work assigned shifts consistently; both full-time and part-time roles available.

• Remote-first culture – Work from the comfort of your home.
• Mission-driven work – Help people improve their health and well-being.
• Growth opportunities – Build your career within a fast-growing digital health company.
• Inclusive culture – Join a diverse, supportive, and people-first organization.

Description

Eye Homes, Inc is excited to announce an opening for a Customer Service Representative to join our dedicated team. In this role, you will be the first point of contact for our clients, providing exceptional service and support throughout their real estate journey. Your primary responsibilities will include answering inquiries, resolving issues, and ensuring client satisfaction. You will play a vital role in fostering client relationships, assisting with property listings, and guiding customers through the buying and selling process. We are looking for a friendly and enthusiastic individual who excels at communication and has a genuine passion for helping others. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you to grow your career with Eye Homes, Inc and contribute to our commitment to outstanding client service.

• Respond to client inquiries via phone, email, and in-person, providing accurate information and assistance.
• Resolve client issues effectively and efficiently, escalating as necessary.
• Maintain a thorough understanding of property listings and market trends to provide informed support.
• Assist clients with paperwork related to buying, selling, or renting properties.
• Track client interactions and maintain detailed records in the company database.
• Collaborate with various departments to ensure a seamless customer experience.
• Participate in training sessions to enhance product knowledge and service skills.

Requirements

• High school diploma or equivalent; additional education in Business or Customer Service is a plus.
• Proven experience in a customer service role, preferably in the real estate or related industry.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to multitask and handle high-stress situations with a positive attitude.
• Proficient in using computers and customer relationship management (CRM) software.
• Detail-oriented with strong organizational skills.
• Ability to work flexible hours, including evenings and weekends as needed.

Job Overview: Customer Service And Helpdesk Representatives are vital to the success of any service-oriented business.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. T

his role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times.

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues promptly and professionally.
• Log all customer interactions in the company’s CRM system.
• Follow up with customers to ensure resolution satisfaction.
• Collaborate with other departments to address customer needs.
• Provide feedback on the efficiency of the customer service process.
• Ensure compliance with company policies and procedures.

• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• [Insert years] of experience in customer service or helpdesk roles.
• Strong communication skills, both verbal and written.
• Proficiency in CRM software and MS Office or similar applications.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Empathetic and patient with a customer-focused attitude.

Work Environment: This role typically involves working in an office setting, though remote work options may be available. It requires sitting for extended periods and using a computer and phone system.

Physical Requirements: General office physical requirements, including the ability to operate computer and phone systems.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle inquiries efficiently. Multilingual candidates are highly encouraged to apply as we serve a diverse clientele.

Responsibilities

• Provide outstanding customer service through various channels including phone, email, and chat.
  
• Assist customers with inquiries regarding products and services, ensuring their needs are met promptly.
  
• Handle outbound calling to follow up on customer issues or promote new services.
  
• Maintain accurate records of customer interactions and transactions using Microsoft Office and other data entry tools.
  
• Collaborate with team members to resolve complex issues and improve overall client satisfaction.
  
• Utilize analysis skills to identify trends in customer feedback and suggest improvements.
  
• Ensure adherence to company policies regarding cash handling and data security.

Skills:

• Previous experience in a call center environment or customer support role is preferred.
  
• Strong computer skills with proficiency in Microsoft Office applications.
  
• Excellent phone etiquette and communication skills in English; bilingual or multilingual abilities are a plus.
  
• Familiarity with sales techniques and client services is advantageous.
  
• Ability to perform data entry tasks accurately and efficiently.
  
• Demonstrated typing skills with attention to detail. Join us in delivering exceptional service that makes a difference! We look forward to welcoming a new member to our team who is eager to contribute positively to our customer relationships.

Benefit:

• Working conditions are normal for an office environment
  
• The salary range for this position is $26-$29 per hour and commensurate with qualifications and experience
  
• 401(k)
  
• Dental insurance
  
• Health insurance
  
• Paid time off
  
• Vision insurance
  

We are seeking a dedicated and customer-focused Remote Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance via phone, email, and chat. You will be responsible for resolving issues, answering inquiries, and ensuring a seamless customer experience from start to finish—all from the comfort of your home.

• Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner
• Resolve customer issues effectively and efficiently, escalating complex problems when necessary
• Maintain accurate and detailed records of customer interactions in our CRM system
• Demonstrate a deep understanding of company products and services to provide accurate information
• Follow communication procedures, guidelines, and policies
• Identify and suggest opportunities for process improvement based on customer feedback
• Meet or exceed performance metrics (e.g., response time, customer satisfaction, resolution rate)

• High school diploma or GED required; associate or bachelor’s degree a plus
• Proven customer support experience or experience in a similar role
• Strong written and verbal communication skills
• Tech-savvy with the ability to quickly learn new software and tools
• Comfortable working independently in a remote environment
• Empathetic, patient, and solution-oriented

Job Summary:
We are seeking a reliable and customer-focused Remote Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional support through phone, email, and chat.

Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints by identifying the issue, offering solutions, and following up to ensure satisfaction.
• Process orders, returns, and account updates as needed.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with team members and other departments to resolve complex issues.
• Meet or exceed performance metrics, including response time, customer satisfaction, and resolution rates.
• Maintain a positive, empathetic, and professional attitude at all times.

Qualifications:
• Previous customer service experience preferred (remote experience a plus).
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable using customer service software, CRM tools, and basic computer applications.
• High-speed internet connection and a quiet, dedicated workspace.

Work Schedule:
• Full-time or part-time remote opportunities available.
• Flexibility may be required to cover evenings, weekends, or holidays.

We are seeking a Customer Service Representative who will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless and positive experience across all customer touchpoints. You must be detail-oriented, proactive, and possesses strong communication and problem-solving skills.

• Respond to customer inquiries via phone, email, live chat, and other communication channels in a timely and professional manner
• Identify customer needs and provide accurate information regarding products, services, and policies
• Resolve product or service problems by clarifying the issue, determining the cause, and offering appropriate solutions
• Maintain comprehensive and accurate records of all customer interactions using internal systems
• Collaborate with other departments (e.g., Sales, Technical Support, Operations) to address customer concerns effectively
• Follow up with customers to ensure satisfaction and resolution of their concerns
• Uphold the company’s commitment to delivering outstanding customer service.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Prior experience in a customer service role is preferred
• Exceptional verbal and written communication skills
• Strong organizational and time management abilities
• Proficiency with CRM systems and basic computer applications (e.g., Microsoft Office, Google Workspace)
• Ability to remain professional, courteous, and composed in high-pressure situations
• Strong attention to detail and a commitment to accuracy.

• Competitive compensation package
• Comprehensive health, dental, and vision insurance
• Paid time off, holidays, and sick leave
• Retirement plan options, 401(k)
• Paid training and professional development opportunities
• A supportive, team-oriented work environment
• Opportunities for career growth within the organization.

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

• High school diploma or equivalent
• Customer service experience a plus
• Experience with corporate phone systems or switchboard preferred
• Flexible schedule