63,811 Visitor Services jobs in the United States

Job Description

Job Description

The Addison Gallery of American Art at Phillips Academy is seeking a Part time Visitor Services Associate/Greeter to provide a welcoming, informative, and helpful experience for all museum guests. Reporting to the Director of Security, this role includes greeting and assisting visitors, supporting Museum Shop operations, and ensuring compliance with museum policies and guidelines.

Schedule & Hours from September through July (off in August):

Part-time: 4 to 11 hours per week

Every other Saturday, 10:00 AM – 5:00 PM

Every Sunday, 1:00 PM – 5:00 PM

Essential Duties and Responsibilities:

• Greet visitors and direct them towards exhibition spaces, while notifying them of Addison Gallery policies.
• Assist Security staff as needed.
• Maintain a general understanding of post orders and procedures.
• Stay informed about current and upcoming exhibitions.
• Check and store oversized bags, umbrellas, and cameras in accordance with Museum guidelines.
• Answer the Museum’s main phone line and direct calls to the appropriate staff members.
• Monitor and manage the Museum Shop.
• Process cash register and credit card transactions for Museum Shop purchases.
• Handle sales and inquiries in the Museum Shop.
• Restock inventory and maintain the neatness of the Museum Shop.

The Ideal Candidate

• Ability to interact courteously and tactfully with the general public
• Strong communication skills, including answering phone calls and assisting visitors
• Proficiency in handling cash and credit card transactions
• Basic computer skills
• Availability to work occasional evenings and some weekend events
• Ability to communicate effectively with co-workers and supervisors
• Ability to understand and follow written and oral instructions
• Capable of working independently and completing assigned tasks
• Ability to perform light lifting as required

Perks & Benefits

• Be part of a welcoming and inclusive campus community
• Complimentary access to museums, guest lectures, and arts performances
• Use of campus athletic facilities, including gym, pool, and skating rink
• Access to the campus library and computer center
• Free on-campus parking; conveniently located near I-495 and I-93

Phillips Academy is an equal opportunity employer. Phillips Academy is an intentionally diverse and inclusive residential community “committed to creating an equitable and inclusive school in which students from diverse backgrounds, cultures, and experiences—including race, ethnicity, nationality, gender, socioeconomic class, sexual orientation, gender identity, religion, and ability—learn and grow together.” The ideal candidate supports the inclusive and diverse nature of the community. Any offers of employment will be contingent upon successful CORI/SORI, and fingerprinting background checks as well as unrestricted authorization to work in the United States.

Job Description

Job Description

Salary: $15.50/hr

Visitor Services Associate Job Description

This is a part-time 20 hours per week, non-exempt position

Hourly Pay Rate: $15.50 per hour

Job Responsibilities: The Visitor Services Associate position plays a key role in the overall visitor experience at the Botanical Gardens. The Visitor Services Associate position supports the Visitor Services Team and the Visitor Services Manager. This position ensures an exceptional visitor experience and helps with overall visitor orientation, general ticketing, and in the Gift Shop.

Visitor Services & Visitor Experience

• Assisting with the daily duties of the Visitor Services Department, ensuring an internal and external exceptional visitor experience is always upheld.
• Lead by example to ensure a welcoming environment and an excellent experience for visitors from arrival to departure.
• Work at the Admissions and Gift Shop counters selling tickets, selling memberships, asking visitors for donations, and promoting retail sales.
• Work closely with the Visitor Service team to design, organize, and refresh merchandise displays regularly, ensuring an attractive and customer friendly gift shop environment.
• Regularly checking the organizations website and program calendar to ensure full knowledge of all exhibits, collections, events, and classes to provide the best customer service to all visitors.
• Help the Visitor Services Team monitor the organizations info box and voicemail in a professional and timely manner.
• Count daily cash drawer to ensure accuracy.
• Is a champion for the organizational wide software - Altru.
• Positively serve as a representative of the Botanical Gardens.

Teamwork

• Required to work flexible schedules. Evenings, weekends and holidays will be required.
• Establish and maintain positive relationships with co-workers, vendors, and volunteers.
• Share in the housekeeping of the admission area, Gift Shop and the Botanical Gardens to ensure staff and visitor safety.
• Work collaboratively with staff to promote open communication regarding activities on the shared
• Take initiative and work with the entire team to ensure thoughtful compliance with the organizations Mission, Vision, Policies, Procedures, Core Values, Inclusion Code of Conduct and Strategic Plan.
• Assist at Botanical Gardens events/exhibits as needed.
• Performs other duties as required.

Education, Skills, Qualifications:

Education and Experience

A High School or equivalent diploma and a minimum of one years experience in retail, hospitality, guest services are required. Practical work experience in a museum, not-for-profit organization, sales, tourism or hospitality setting is preferred.

Skills and Characteristics

• Strong communication, customer service, and organizational skills.
• Experience working with complex ticketing systems is highly desired.
• Ability to work a flexible schedule including holidays, weekends and evenings is required.
• Trustworthy, reliable, and team oriented.
• The ability to multitask and be
• Strong interpersonal skills and possess good written and oral communications
• Maintain a positive attitude and apparent enthusiasm for the job and the
• A passion for healthy professional relationships with co-workers and
• Computer skills including Microsoft

Professionalism

• Maintain a professional appearance at all
• Maintain required attendance and
• Adhere to the policies and procedures outlined in the Employee
• Shows respect and courtesy in all interactions with all of the Botanical Gardens

Teamwork and Diversity

• Support and communicate with the supervisor and co-workers in a cooperative
• Assist with special events as
• Practice respect, fair treatment, and acceptance of people of all identities, beliefs, and viewpoints in all interpersonal interactions.
• Demonstrate initiative in learning about and implementing skills related to diversity, equity, inclusion and accessibility.

Diversity, Equity, Inclusion and Accessibility

We are committed to overcoming barriers to be the most inclusive organization we can be, where all feel welcome and included and we can grow together. All employees have a responsibility to treat others with dignity and respect at all times. A successful work environment is built on:

• Respectful communication and cooperation between all employees.
• Fair treatment, and acceptance of people of all identities, beliefs, and viewpoints in all interpersonal interactions.
• Teamwork and employee participation that embraces all perspectives.
• Demonstrating initiative in learning about and implementing skills related to inclusion, diversity, equity, and accessibility.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

Our Mission
Deepening the connection between people and plants through beautiful gardens and extraordinary experiences.

Core Values
The Buffalo and Erie County Botanical Gardens welcomes all visitors and is committed to creating an environment free of discrimination and harassment where all individuals are treated with respect. The Society strives to ensure that its collection, facilities, and programming are inclusive and accessible in order to provide a successful and engaging experience for all audiences. It is extremely important to us that our employees demonstrate the utmost respect for co-workers, volunteers, visitors, our plant collections, historic conservatory, grounds and campus buildings.

• We are fascinated by plants. Plants provide fundamental nutrients that sustain life on our planet. We connect people to the power of plants through educational storytelling and an inspiring, immersive plant environment.
• We create wonder. We are innovative and enthusiastic; we embrace possibility. Through curating rich and colorful educational experiences, we seek to inspire curiosity about the natural world.
• We respect our planet. We recognize that Earths health fundamentally depends on a thriving ecosystem of plants and pollinators. We respect our environment, preserve natural resources, and strive to improve sustainability.
• We welcome all. The Buffalo and Erie County Botanical Gardens is for everyone. We are committed to being wholeheartedly inclusive, where all feel welcome. We continue to work to overcome barriers, address systemic injustices, and challenge ourselves to grow together and to be the most welcoming organization we can be.
• We celebrate our legacy. We are stewards of our historic conservatory and our legacy. We celebrate the stories of those who came before us and excite generations of visitors into the future.

Botanical Gardens Culture
We strive to create Wow, Wonder and Welcome within your teams and for the public. We create the Wow factor by being innovative, creative and enthusiastic, by embracing all possibilities and celebrating our successes. We generate Wonder by building experiences that are beautiful, colorful, inspire curiosity and encourage our visitors and each other to be engaged in the natural world. We are always inclusive and Welcoming to all by being kind, empathetic and respectful to all individuals and their unique perspectives. We look forward to exploring how you can positively contribute to our Wow, Wonder and Welcome culture.

Job Description

Job Description

Salary: $16/hr.

At LCM, play is serious businessand were on a mission to show every child that they matter. From splashing along the Mississippi River to creating masterpieces in the Studio in the Park, we believe learning happens best when curiosity leads the way. Working here means being part of a team that strengthens families, sparks imagination, and creates unforgettable moments every single day.

Job Summary:

The Visitor Services Associate (VSA) is a frontline ambassador for LCM, setting the tone for every museum visit. VSAs welcome each visitor with warmth, share information about programming and events, and process all transactions including admissions, memberships, birthday parties, and field trips. They ensure every family feels valued and supported while creating a smooth and joyful guest experience.

Responsibilities and Duties

Guest Engagement

• Promote LCMs culture and brand by creating a playful, positive, and welcoming environment.
• Greet families with warmth and enthusiasm, sharing museum information efficiently and engagingly.
• Foster strong relationships with members by greeting families by name and personalizing the experience.
• Orient new visitors to exhibits, programs, and daily schedules.
• Direct guests to the Museum Store, Acorn Caf, and nearby attractions.

Sales & Transactions

• Process admissions, memberships, birthday party, and field trip transactions using the POS system.
• Cash handling.
• Upsell memberships to families and visitors.
• Maintain accurate records of all daily sales.
• Open and close registers, assemble bank deposits, and prepare change orders.

Front Desk & Administrative Support

• Monitor the museum entrance and atrium area.
• Serve as the reception desk for administrative offices: greet board members, partners, and guests.
• Answer phones, direct calls, and manage package deliveries.
  
  

Collaboration & Data Collection

• Assist the Education team with visitor surveys, zip code collection, and evaluation projects.
• Work closely with Museum Experience staff, Play Facilitators, Marketing & Sales, Birthday Hosts, and Group Experience Supervisor.
• Attend monthly staff meetings and participate in ongoing training.

Additional Duties

• Perform other responsibilities as assigned.

Schedule

• Part-time, with open availability required.
• Must be available to work weekends.

Minimum Qualifications

• High school diploma or equivalent
• 1+ years of cash handling and credit card transaction experience
• 1+ year of sales, customer service, or hospitality experience
• 1+ year of POS system experience
• Proficiency in Microsoft Office 365
• Strong customer service, communication, and multi-tasking skills
• Open availability, weekends, some holidays
  

Physical Requirements

• Ability to sit or stand for prolonged periods
• Must be able to lift up to 20 lbs.

Commitment to Diversity and Inclusion

The Louisiana Childrens Museum is committed to a diverse, inclusive workplace that reflects the community we serve. Diversity strengthens our culture of creativity and play, and we welcome candidates of all backgrounds to apply. We are an equal opportunity employer and do not discriminate on any protected basis. Background checks may be required depending on job responsibilities; while some offenses may be automatic disqualifiers, not all criminal history will disqualify a candidate.

Job Description

Job Description

Description:

Salary Description: $15.00 hourly

Classification : Non-Exempt - SEASONAL

Duration: October 15, 2025 - April 30, 2026

Organization Description

Naples Botanical Garden is a 170-acre world-class paradise, featuring the flora and cultures of the tropics and sub-tropics including Brazil, the Caribbean, Southeast Asia, and Florida. The Garden’s mission is to connect people and plants through display, education, conservation, and applied science. The Garden has beautifully restored native habitats, cultivated gardens, walking trails, and public programming that offer education and enjoyment for people of all ages. Naples Botanical Garden is a 501(c)3 organization.

Position Summary : This seasonal position serves as the frontline to customer relations at Naples Botanical Garden. In addition to the public, this position works closely with Garden staff, volunteers, and fellow associates.

Primary Duties and Responsibilities:

• Greets incoming members and guests in a prompt and welcoming manner.
• Must be willing to be in the presence of dogs on our dog admission days.
• Occasionally may be asked to check in or greet visitors outside of ticketing booths.
• Always maintain a professional appearance and professional conduct.
• Efficiently and accurately operates a POS system, which includes daily balancing.
• Reviews and understands the Garden’s day-to-day operations, special events, website, and exhibitions by reviewing Visitor Services resources and Garden calendars daily. Proactively relays this information to visitors.
• Promotes and sells Naples Botanical Garden Memberships.
• Follows proper procedures for opening and closing the Visitor Center when scheduled.
• Maintains the appearance of the Visitor Center, which includes stocking maps, and brochures. As well as cleaning scooters and wheelchairs.
• Other duties as assigned by Management.

Requirements / Qualifications:

• Strong communication and customer service skills.
• Strong computer skills a plus.
• Flexible schedule required. This position requires weekends, nights, and holiday availability.
• Fluency in Spanish and/or Kreyol is a plus.
• May stand for long periods of time and work in fluctuating temperatures.
• Must be able to lift and carry objects up to 10 pounds on a regular basis.
• A pre-employment background check required.

Naples Botanical Garden is an Equal Opportunity Employer. The Garden has a long-standing policy of employment and advancement based solely upon qualifications to perform the essential elements of a position without regard to age, creed, gender, national origin or ancestry, race, color, religion, veteran status, pregnancy, marital status, HIV status, genetic information, sex, sexual orientation, handicap or mental or physical disability.

Requirements:

Job Description

Job Description

The Wilzig Museum Building serves local and international visitors through exhibitions, schools, public programs, and collections of art.
The Museum seeks enthusiastic and outgoing individuals with customer service and retail experience to join our Visitor Services/Admissions Department. The associate will serve the vital role of representing The Wilzig Museum by welcoming it's guests from all over the globe. Applicants must be available to work evenings, weekends, and holidays when required. We are looking for part-time and full-time positions.

Responsibilities
The Visitor Service Associate serves as the first point-of-contact with the
visitors to the Museum. This individual staffs the front desk conducting daily admissions transactions,
engaging and interaction with the visitors within the Museum and providing exceptional customer service.

Qualifications

• Previous visitor services of admissions experience at a museum, similar attraction or theater.
• Must have excellent guest service skills.
• Must have excellent cash handling skills.
• Must be a highly responsible, reliable and accurate individual.
• Proven ability to take initiative.
• Excellent communications skills; comfortable speaking in front of a large audience.
• Takes pride and ownership in the position and property.
• Ability to work both as part of a productive team and independently.
• Ability to interact well with a wide range of people and personalities.
• Familiar with POS systems.
• Fluency in one language other than English a plus.

Employment Type
Full-time

Salary: $22.68 Hourly
Location : Manassas Museum, VA
Job Type: Part Time
Job Number:
Department: Parks, Culture & Recreation
Division: Museum
Opening Date: 09/19/2025
FLSA Status: Non-Exempt
Grade: B07

Position Summary
The Parks, Culture and Recreation Division of the Community Development Department is seeking a charismatic, energetic individual to perform duties related to retail sales at Echoes, the Manassas Museum store as well as administrative duties associated with park rentals and reservations.

The starting rate for this position is $22.68 per hour. This is a Part-Time 20-29 hour per week position eligible for annual and sick leave benefits.

Duties will include areas related to customer service, disseminating information related to the museum and local historical sites in the City of Manassas and surrounding jurisdictions and performing clerical work associated with the operations of the Parks, Culture and Recreation Division. Emphasis will be placed on ensuring staff of the museum and museum store provide visitors with an exceptional visitor experience.
This position is open until filled.
Essential Job Functions

Job responsibilities will include retail sales work and assisting customers with selection of merchandise for purchase; conducting sales transactions to include credit card and cash transactions; working with retail software related to inventory and reporting sales. Incumbent must possess excellent organizational skills. Additional responsibilities include daily deposits, ensuring accurate records related to daily sales and inventory, and working directly with retail store software.

The successful incumbent will maintain displays and shelf inventory, stocking merchandise and assisting with ordering. Responsibilities will also include requests for new and/or replacement items from warehouse, inspection upon receiving a new shipment and ordering status updates. This will include periodic inventory of merchandise.

The candidate will be responsible for maintaining knowledge of park sites, rental fees, process for renting park and/or field space, and overall scope of operations for the division. This will include current and special exhibits, local history, Manassas Museum site history, local events and programs. Position serves as an ambassador to promote the museum and the division of Parks, Culture and Recreation.

Must possess excellent communication skills (verbal and written) as this position interacts directly with customers of the museum, community agencies, co-workers, volunteers and park enthusiasts.

Performs other duties as assigned.
Minimum Required Qualifications

High school diploma or GED
One year of experience in customer service, retail sales or related field

An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities may be considered.
The City of Manassas offers a variety of comprehensive benefits packages, participation in the Virginia State Retirement program, generous annual and sick leave and 13 paid holidays for full-time employees! For a full review of the City's benefits plans, please visit our Human Resources website at:

Job Description

Job Description

The Daughters of the American Revolution (DAR) is seeking friendly and energetic individuals to join our staff!

Our Visitor Services Associate will provide a high level of customer service to all visitors of the museum. As the first point of contact to our complex, this position is vital in conveying the mission and purpose of the DAR Museum and ensuring an informative and enjoyable visit.

The DAR Museum, located in the DAR's Headquarters, collects, preserves, and interprets objects used and created in American homes prior to 1840. Using the lens of the varied interpretations of home, we inspire conversations about the diverse American experience, encouraging people to discover common ground.

Essential Functions:

• Actively greet visitors and help plan their visit throughout our museum and building complex.
• Use their knowledge of our exhibit spaces to provide knowledgeable tours.
• Monitors online gallery catalog interface and other digital interactives throughout the complex to ensure readiness for visitors.
• Connect visitors with accessibility features and offerings.
• Occasionally assist with educational, curatorial, or collections projects.
• Prepares our gift shop for patrons and utilizes the point-of-sale program to complete sales transactions. This will include monitoring online orders for processing and shipping.
• Maintains appearance of the gift shop throughout the day and assists with other shop-related duties as needed.

Reports to: Museum Shop Coordinator

Work Schedule: 17 hours per week with 1-2 Saturdays per month.

Required Qualifications :

• A minimum of at least on year of similar retail and customer service experience, preferably in a museum or store environment.
• High school diploma required, bachelor's degree preferred or equivalent job experience.
• Preference will be given to graduate students studying American history, public history, or museum studies.
• Strong oral communication skills, including interpersonal skills and public speaking and the ability to compellingly communicate the museum's mission, vision, and programs to a diverse audience.
• Demonstrated ability to work independently, multi-task, and problem solve.
• Attention to detail, particularly with sales and cash transactions.

Perks and Pay :

• Hiring annual salary range is between $18.75/hour to $20.00/hour, with the final determination based upon the candidate's overall experience.
• Free tickets to Constitution Hall events.

As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives.  All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The DAR will not tolerate discrimination or harassment based on any of these characteristics.

Job Posted by ApplicantPro

Posting Details

Position Details

Posting Number G/R30995P

Working Title Visitor Services Team Logistics Coordinator (TLC)

Department PSO-State Botanic Garden of GA

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

About the College/Unit/Department

College/Unit/Department website

Employment Type Employee

Additional Schedule Information

Saturdays & Sundays 8am to 5pm
plus
Flexible 11 hours total between Monday-Friday

Advertised Salary 18.00 per hour

Anticipated Start Date 09/26/2025

Posting Date 08/26/2025

Closing Date

Open Until Filled Yes

Special Instructions to Applicants

Location of Vacancy Athens Area

EOO Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .

Duties/Responsibilities

Duties/Responsibilities

Coordinate the logistics of weekend operations: (Saturday & Sunday 8am to 5pm )

Coordinate volunteers and student workers covering the Visitor Services Welcome Desk, Gift Shop, and Porcelain & Decorative Arts Museum. Ensures operating procedures are followed.

Training new student workers, ensuring assigned tasks are completed and fill in for staff and volunteers as needed.

Implement standard operating procedures for all emergency situations.
Complete the Saturday and Sunday Duty reports, noting issues, emergencies and follow up actions.

Percentage of time 60 Duties/Responsibilities

Implement Visitor Services Operation Log : (40% of time - this is flexible timing for 11 hours during weekdays or evenings)

Execute daily logistics supporting Visitor Center management, rental events, and gift shop.

Coordinate logistics for rentals, events, gift shop merchandising, and weekend monitoring of garden operations.

Set up rental seating floor plans in advance of rentals and events.

Ensure event signage is correct and prepared in advance.

Percentage of time 40

Position Details

Position Information

Classification Title Temporary Technical Paraprofessional

FLSA Non-Exempt

UGA Job Code

FTE .49

Minimum Qualifications

Position Summary

This part time position in hospitality management will help execute operational plans for weekend coverage at the Garden (Saturdays & Sundays 8am to 5pm). This position is expected to execute daily logistics supporting Visitor Services management, rentals, events, and the gift shop.

Relevant/Preferred Education, Experience, Licensure, Certification in Position

A qualified candidate for this position should have a strong project management background with a focus on team development and documentation. Excellent communication, customer service, and problem-solving skills are expected. Facilitate discussions to identify true goals of a problem, flexibility, as well as availability on Fridays and weekends is essential.

Knowledge, Skills, Abilities and/or Competencies

Comfortable using electronic platforms for scheduling and reporting
Able to coordinate and train student workers.
Willing and able to work weekends and evenings.

Physical Demands

Lift containers of supplies weighing between 25-50 pounds.
Set up tables and chairs.

Spend time sitting or standing for longer periods of time, long hours of standing/walking, perform duties with repetitive motion of wrists, arm, and shoulder, possess hand and finger coordination.

Ability to reach, climb, balance, crouch, twist, crawl, and kneel; and work in noisy, hot/cold environments.
Driving.

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? Yes

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Is driving a requirement of this position? Yes

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Daun Fest

Recruitment Contact Email

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you available to work weekends?
   • Yes
   • No

Applicant Documents Required Documents

1. Resume/CV

Optional Documents

1. Cover Letter

Job Description

Position Summary:

The Patient/Visitor Services Representative welcomes and assists patients, their families and visitors entering the hospital. May require COVID screening by taking temperatures and asking specified screening questions. Answers questions, provides information, and directs people to the correct location within the hospital dependent on patient/visitor needs, creating an atmosphere in the hospital that is caring, yet efficient. Assists patients with electronic check-in or arrival devices. Collaborates with and directs volunteers to assist in the transportation of patients as needed.

Experience:

Previous customer service experience required; Minimum 12 months of employment history preferred.

Essential Functions:

• Cordially greet patients, visitors, and families upon arrival at the hospital.
• Maintain cleanliness of equipment and work area.
• Properly guide individuals to correct areas of the hospital or medical office building.
• Maintain the neat, clean appearance of the lobby area.
• Consistently communicate courteously and effectively with patients, families, visitors, and staff utilizing the highest level of customer service skills.
• Maintain strict confidentiality of patient information.
• Always demonstrate exceptional telephone etiquette and interpersonal skills, with all individuals.
• Distribute appropriate visitor passes.
• Assists patients with electronic check-in or arrival devices.
• If required, ensure the proper use of personal protective equipment (PPE); Put on (don) and remove (doff) per company protocol as required.
• If required, appropriately screen patients, visitors, and families by utilizing red thermometer or other assigned instrument, and by asking specified screening questions of all individuals. Using CDC and corporate guidelines, determine if an individual is clear to enter the facility. Provide additional information to employees, patients, or visitors once responses have been documented if necessary.
• If required, ensure individuals maintain appropriate social distancing of 6 feet as recommended by the CDC during the health screening process and while awaiting services.
• If required, ensure individuals entering facility are wearing a mask, and if no mask is present, offer surgical mask to patient/visitor/staff.
  
  
  

Other Duties:

It is understood that this description is not intended to be all inclusive and that other duties may be assigned as necessary in the performance of this position.

The pay range for this position $17.00-$23.61/hour

About Us

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.