8,922 Voice Of Customer jobs in the United States

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

73116 Oklahoma City, Oklahoma Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

21403 Annapolis, Maryland Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

30383 Atlanta, Georgia Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

84193 Salt Lake City, Utah Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

80285 Denver, Colorado Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

20022 Washington, District Of Columbia Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

58502 Golden Valley, North Dakota Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now
Be The First To Know

About the latest Voice of customer Jobs in United States !

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

36136 Montgomery, Alabama Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

06112 Hartford, Connecticut Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

29228 Woodfield, South Carolina Prime Therapeutics

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

  • Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime's consumer and business customers

  • Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus

  • Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs

  • Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting - for independent and collaborative projects as well as ongoing programs and custom efforts

  • Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership

  • Develop influential, engaging presentations to train departments and teams on research & insights findings or practices

  • respond to client, executive and other high-priority, strategic research requests

  • Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts

  • Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program

  • mentor junior analysts by providing training, feedback, guidance, and coaching

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required

  • 7 years of relevant experience in market research, customer insights, or competitive insights

  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

  • Superior interpersonal and consulting skills; ability to earn people's trust and work collaboratively across all departments and all seniority levels

  • Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research

  • Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership

  • Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels

  • Exceptional business acumen to ensure recommendations are sound and practical

  • Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment

  • Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

  • MBA or other advanced degree

  • PBM or healthcare experience

  • Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. ? ?

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at or email

View Now
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Voice Of Customer Jobs