4,260 Voice Of Customer jobs in the United States

Director, Voice of Customer & Market Research - 90397157 - Washington (Washington)

20003 Washington, District Of Columbia Amtrak

Posted 12 days ago

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Job Description

full time
Director, Voice of Customer & Market Research - 90397157 - Washington

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Director, Voice of Customer & Market Research - 90397157 - Washington

Join to apply for the Director, Voice of Customer & Market Research - 90397157 - Washington role at Amtrak

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Your success is a train ride away!

As we move Americas workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Your success is a train ride away!

As we move Americas workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Summary Of Duties

The Director of Voice of Customer (VoC) and Market Research will lead the strategy, execution, and evolution of enterprise-wide customer listening programs and primary research initiatives. This role will play a critical part in shaping a customer-obsessed culture by translating customer insights and market intelligence into clear, actionable strategies that improve experience, brand perception, and business performance. The ideal candidate is a strategic thinker, a skilled storyteller, and a cross-functional leader who thrives in both data and dialogue.

Essential Functions

Voice of Customer Strategy

  • Lead the design, management, and continuous improvement of VoC programs including transactional, relational, and unsolicited feedback channels to tie customer voice into key moments of the journey
  • Develop frameworks for listening, analyzing, and closing the loop on customer feedback across the organization.
  • Partner with frontline teams and functional leaders to ensure insights drive measurable action and customer experience improvements.

Market Research Leadership

  • Design and execute qualitative and quantitative research to assess brand health, customer needs, product perception, pricing, and competitive positioning.
  • Manage research vendors and budgets to ensure efficient, high-quality delivery of insights.
  • Support strategic planning, brand positioning, and marketing initiatives with data-driven recommendations

Insight Activation & Storytelling

  • Synthesize insights into compelling narratives for executive leadership, influencing business strategy, product development, marketing, and service delivery.
  • Build and maintain a centralized dashboard or insights portal to increase accessibility and usage of research and VOC insights across the enterprise.
  • Establish and track key metrics related to customer satisfaction (e.g., CSI, NPS, brand tracking) and tie them to business outcomes.

Cross-Functional Collaboration

  • Partner closely with Commercial and Operations teams to ensure a unified understanding of customer needs and expectations.
  • Act as an internal consultant and advisor on research methodology, customer approach, and experience design.

Team Leadership & Development

  • Lead, coach, and develop a high-performing team of researchers and VoC specialists.
  • Foster a culture of curiosity, empathy, and customer advocacy.

Minimum Qualifications

  • Bachelors degree in Marketing, Business, Psychology, or related field OR equivalent combination of training, education & relevant experience
  • Proven ability to lead customer research programs that drive business transformation and brand loyalty.
  • Expertise in research methods (qual & quant), survey design, statistical analysis, and vendor management.
  • Strong analytical skills and the ability to tell a story with data that influences decision-making.
  • Excellent communication, leadership, and cross-functional collaboration skills.
  • Excellent analytical skills.
  • Strong written and verbal communication skills.
  • Strong supervisory, management and organizational skills.
  • Strong, broad-based PC skills (Microsoft Word, Powerpoint, and Microsoft Excel).
  • Strong interpersonal relationships and skills.
  • Experience with managing large databases.

Preferred Qualifications

  • 11-14 years of experience in market research, customer insights, or voice of customer programs, preferably in a B2C or service-oriented environment.
  • Masters preferred.

Work Environment

Typically, will need to comprehend various business processes in order to quickly grasp new concepts, approaches and systems

Utilizes computer keyboard and monitor to perform a variety of tasks

Climate-controlled office environment. Performs tasks that require sitting, standing and/or walking.

Communications And Interpersonal Skills

Must have excellent oral and written communication skills.

The salary/hourly range is $163,000-$211,140, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employees assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employees base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID: 165016

Work Arrangement: 06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.

Relocation Offered: No

Travel Requirements: 0 - 5%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR

  • 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C.

  • 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limi

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Director, Voice of Customer & Market Research - 90397157 - Washington (Washington)

20003 Washington, District Of Columbia Amtrak

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Your success is a train ride away!


As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.



Are you ready to join our team?


Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.



SUMMARY OF DUTIES:


The Director of Voice of Customer (VoC) and Market Research will lead the strategy, execution, and evolution of enterprise-wide customer listening programs and primary research initiatives. This role will play a critical part in shaping a customer-obsessed culture by translating customer insights and market intelligence into clear, actionable strategies that improve experience, brand perception, and business performance. The ideal candidate is a strategic thinker, a skilled storyteller, and a cross-functional leader who thrives in both data and dialogue.



ESSENTIAL FUNCTIONS:


Voice of Customer Strategy
* Lead the design, management, and continuous improvement of VoC programs including transactional, relational, and unsolicited feedback channels to tie customer voice into key moments of the journey
* Develop frameworks for listening, analyzing, and closing the loop on customer feedback across the organization.
* Partner with frontline teams and functional leaders to ensure insights drive measurable action and customer experience improvements.


Market Research Leadership
* Design and execute qualitative and quantitative research to assess brand health, customer needs, product perception, pricing, and competitive positioning.
* Manage research vendors and budgets to ensure efficient, high-quality delivery of insights.
* Support strategic planning, brand positioning, and marketing initiatives with data-driven recommendations


Insight Activation & Storytelling
* Synthesize insights into compelling narratives for executive leadership, influencing business strategy, product development, marketing, and service delivery.
* Build and maintain a centralized dashboard or insights portal to increase accessibility and usage of research and VOC insights across the enterprise.
* Establish and track key metrics related to customer satisfaction (e.g., CSI, NPS, brand tracking) and tie them to business outcomes.


Cross-Functional Collaboration
* Partner closely with Commercial and Operations teams to ensure a unified understanding of customer needs and expectations.
* Act as an internal consultant and advisor on research methodology, customer approach, and experience design.


Team Leadership & Development
* Lead, coach, and develop a high-performing team of researchers and VoC specialists.
* Foster a culture of curiosity, empathy, and customer advocacy.



MINIMUM QUALIFICATIONS:


* Bachelor's degree in Marketing, Business, Psychology, or related field OR equivalent combination of training, education & relevant experience
* Proven ability to lead customer research programs that drive business transformation and brand loyalty.
* Expertise in research methods (qual & quant), survey design, statistical analysis, and vendor management.
* Strong analytical skills and the ability to tell a story with data that influences decision-making.
* Excellent communication, leadership, and cross-functional collaboration skills.
* Excellent analytical skills.
* Strong written and verbal communication skills.
* Strong supervisory, management and organizational skills.
* Strong, broad-based PC skills (Microsoft Word, Powerpoint, and Microsoft Excel).
* Strong interpersonal relationships and skills.
* Experience with managing large databases.



PREFERRED QUALIFICATIONS:


* 11-14 years of experience in market research, customer insights, or voice of customer programs, preferably in a B2C or service-oriented environment.


* Master's preferred.



WORK ENVIRONMENT:


Typically, will need to comprehend various business processes in order to quickly grasp new concepts, approaches and systems
Utilizes computer keyboard and monitor to perform a variety of tasks
Climate-controlled office environment. Performs tasks that require sitting, standing and/or walking.



COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.



The salary/hourly range is $163,000-$211,140, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offeringshere.

Requisition ID: 165016


Work Arrangement: 06-Onsite 4/5 DaysClick here for more information about work arrangements at Amtrak.

Relocation Offered: No

Travel Requirements: 0 - 5%


You power our progress through your performance.


We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.




Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.


Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.




In accordance with DOT regulations (49 CFR * 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.



In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. *1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.




Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.




Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.


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Data Scientist - Voice of Customer

80151 Englewood, Colorado EchoStar

Posted 21 days ago

Job Viewed

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Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.

Job Duties and Responsibilities

As a Voice of Customer (VOC) Data Scientist, you'll be instrumental in shaping our customer experience. You'll own the management and reporting of Video Services (DISH and SlingTV) VOC and relevant operational metrics, using your expertise to query, synthesize, and link data to key VOC metrics. Your main goal will be to identify and connect data insights with customer pain points, collaborating with cross-functional teams to build impactful, data-driven stories. If you're passionate about transforming customer feedback into actionable insights and eager to deepen the company's empathy for customers by ensuring the right measures, processes, and tools are in place, you'll play a crucial role in understanding customer behavior and directly impacting our strategies. We also encourage continuous learning, expecting you to explore new tools and advance your analytics skills as you contribute to our team's evolving capabilities.

Key Responsibilities:

  • Analyze customer data to derive actionable insights, identify pain points, and opportunities for improvement.

  • Own and interpret key customer experience metrics (NPS, OSAT, CSAT) for DISH/SlingTV, prioritizing areas for improvement.

  • Collaborate with Voice of Customer (VoC) team members to translate insights into actionable feedback for internal business partners.

  • Serve as a thought leader in achieving a best-in-class customer experience for DISH/SlingTV.

  • Develop and implement analytical models for customer behavior, churn prediction, and marketing optimization using tools like Qualtrics, Tableau, Sprinklr/Sprout, and Pypestream.

  • Democratize VoC data across the organization to empower data-driven decision-making.

  • Track deviations in VoC metrics to understand the impact of business changes on customer perception.

  • Create comprehensive and well-structured reports (Google Slides, Sheets, Docs) to disseminate CX data.

  • Develop and maintain customer feedback dashboards and VoC insight reports, implementing feedback loops across the customer lifecycle.

  • Conduct customer research and statistical analysis (including behavioral profile clustering and predictive modeling) to inform customer persona creation.

  • Manage knowledge by documenting all developed reports, metrics, and dashboards related to CX initiatives, and continuously research new data science techniques and VoC best practices.

  • Organize and present customer insights to technical and non-technical audiences, providing weekly reports and acting as a program lead/SME.

  • Demonstrate a strong understanding of business operations, industry trends, and competitive landscapes, actively researching relevant data.

  • Embed as a trusted partner within key groups to gain executive support, influence business decisions, and ensure customer insights drive CX-impacting decisions.

Skills, Experience and Requirements

Education and Experience:

  • Degree in a quantitative field, such as Statistics, Mathematics, Computer Science, Economics, or equivalent practical experience

  • Master's degree with solid hands-on work and consulting experience is a plus

  • 3+ years of experience:

  • In analytics and data visualization, with the ability to translate data into actionable insights

  • Proficiency in working with raw data and adept at SQL querying within cloud-based relational database environments (eg, Snowflake, Amazon Redshift, etc.) to synthesize and extract data for reporting and analysis

  • Has experience working with CX reporting tools (eg, Qualtrics (Engage and Discover)/Medallia, Tableau, Sprinklr/Sprout, Pypestream, etc.)

  • With quantitative techniques, across the spectrum of diagnostic statistical analysis and predictive/prescriptive approaches

  • Proven experience in collecting, analyzing, and interpreting customer feedback data across non-standardized data sources to drive insights and improvements in customer experience

  • Experience with supervised and unsupervised machine learning algorithms and quantitative modeling techniques, across the spectrum of diagnostic statistical analysis and predictive/prescriptive approaches

Skills and Qualifications:

  • Proficiency in statistical analysis, data modeling, and data visualization (Tableau); programming languages such as Python, R, SQL, highly preferred

  • Must have experience creating models and reports with Qualtrics, Tableau, Sprinklr/Sprout, and Pypestream

  • Familiar with customer experience data in an omnichannel setting, with exposure to emergent technologies and platforms that enable these workstreams

  • Excellent organizational, verbal, presentation, visual, storytelling, and written communication skills; capability to communicate complex ideas effectively, including the ability to transform raw data into a compelling story and lead presentations sharing results to team members who may not have an extensive background in statistics

  • Keen attention to detail and organization; the ability to manage and execute multiple delivery engagements simultaneously

  • Practical experience in generating process documentation, models and reports

  • Ability to thrive in a fast-paced, rapidly changing, and highly dynamic environment

  • Ability to interact with and communicate effectively with a large spectrum of different stakeholders, including IT personnel, senior business executives, and technology vendors

Visa sponsorship not available for this role

Candidates must be willing to participate in at least one in-person on-site interview.

Salary Ranges

Compensation: $83,160.00/Year - $118,800.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.

At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

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Data Scientist - Voice of Customer

80113 Centennial, Colorado EchoStar

Posted today

Job Viewed

Tap Again To Close

Job Description

**Company Summary**
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
**Department Summary**
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
**Job Duties and Responsibilities**
As a Voice of Customer (VOC) Data Scientist, you'll be instrumental in shaping our customer experience. You'll own the management and reporting of Video Services (DISH and SlingTV) VOC and relevant operational metrics, using your expertise to query, synthesize, and link data to key VOC metrics. Your main goal will be to identify and connect data insights with customer pain points, collaborating with cross-functional teams to build impactful, data-driven stories. If you're passionate about transforming customer feedback into actionable insights and eager to deepen the company's empathy for customers by ensuring the right measures, processes, and tools are in place, you'll play a crucial role in understanding customer behavior and directly impacting our strategies. We also encourage continuous learning, expecting you to explore new tools and advance your analytics skills as you contribute to our team's evolving capabilities.
**Key Responsibilities:**
+ Analyze customer data to derive actionable insights, identify pain points, and opportunities for improvement.
+ Own and interpret key customer experience metrics (NPS, OSAT, CSAT) for DISH/SlingTV, prioritizing areas for improvement.
+ Collaborate with Voice of Customer (VoC) team members to translate insights into actionable feedback for internal business partners.
+ Serve as a thought leader in achieving a best-in-class customer experience for DISH/SlingTV.
+ Develop and implement analytical models for customer behavior, churn prediction, and marketing optimization using tools like Qualtrics, Tableau, Sprinklr/Sprout, and Pypestream.
+ Democratize VoC data across the organization to empower data-driven decision-making.
+ Track deviations in VoC metrics to understand the impact of business changes on customer perception.
+ Create comprehensive and well-structured reports (Google Slides, Sheets, Docs) to disseminate CX data.
+ Develop and maintain customer feedback dashboards and VoC insight reports, implementing feedback loops across the customer lifecycle.
+ Conduct customer research and statistical analysis (including behavioral profile clustering and predictive modeling) to inform customer persona creation.
+ Manage knowledge by documenting all developed reports, metrics, and dashboards related to CX initiatives, and continuously research new data science techniques and VoC best practices.
+ Organize and present customer insights to technical and non-technical audiences, providing weekly reports and acting as a program lead/SME.
+ Demonstrate a strong understanding of business operations, industry trends, and competitive landscapes, actively researching relevant data.
+ Embed as a trusted partner within key groups to gain executive support, influence business decisions, and ensure customer insights drive CX-impacting decisions.
**Skills, Experience and Requirements**
**Education and Experience:**
+ Degree in a quantitative field, such as Statistics, Mathematics, Computer Science, Economics, or equivalent practical experience
+ Master's degree with solid hands-on work and consulting experience is a plus
+ 3+ years of experience:
+ In analytics and data visualization, with the ability to translate data into actionable insights
+ Proficiency in working with raw data and adept at SQL querying within cloud-based relational database environments (eg, Snowflake, Amazon Redshift, etc.) to synthesize and extract data for reporting and analysis
+ Has experience working with CX reporting tools (eg, Qualtrics (Engage and Discover)/Medallia, Tableau, Sprinklr/Sprout, Pypestream, etc.)
+ With quantitative techniques, across the spectrum of diagnostic statistical analysis and predictive/prescriptive approaches
+ Proven experience in collecting, analyzing, and interpreting customer feedback data across non-standardized data sources to drive insights and improvements in customer experience
+ Experience with supervised and unsupervised machine learning algorithms and quantitative modeling techniques, across the spectrum of diagnostic statistical analysis and predictive/prescriptive approaches
**Skills and Qualifications:**
+ Proficiency in statistical analysis, data modeling, and data visualization (Tableau); programming languages such as Python, R, SQL, highly preferred
+ Must have experience creating models and reports with Qualtrics, Tableau, Sprinklr/Sprout, and Pypestream
+ Familiar with customer experience data in an omnichannel setting, with exposure to emergent technologies and platforms that enable these workstreams
+ Excellent organizational, verbal, presentation, visual, storytelling, and written communication skills; capability to communicate complex ideas effectively, including the ability to transform raw data into a compelling story and lead presentations sharing results to team members who may not have an extensive background in statistics
+ Keen attention to detail and organization; the ability to manage and execute multiple delivery engagements simultaneously
+ Practical experience in generating process documentation, models and reports
+ Ability to thrive in a fast-paced, rapidly changing, and highly dynamic environment
+ Ability to interact with and communicate effectively with a large spectrum of different stakeholders, including IT personnel, senior business executives, and technology vendors
Visa sponsorship not available for this role
**_Candidates must be willing to participate in at least one in-person on-site interview._**
**Salary Ranges**
Compensation: $83,160.00/Year - $118,800.00/Year
**Benefits**
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.
At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.
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Manager, Quality Assurance & Voice of Customer (VOC)

75602 Longview, Texas Komatsu

Posted 7 days ago

Job Viewed

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Job Description

Join Komatsu and Be Part of Something Big!

Job Overview

Komatsu is hiring a dynamic Manager of Quality Assurance & Voice of Customer (VOC) to lead a cross-functional team of quality engineers focused on improving customer satisfaction, product reliability, and internal processes. This role will serve as the primary bridge between customer feedback and continuous improvement, transforming data from warranty, field service, and production insights into action that enhances quality, safety, and brand credibility.

As a hands-on manager, you will oversee the Quality Circles program, warranty/Juhin initiatives, and quality engineering resources across multiple product lines. You will work closely with engineering, operations, and product support to develop corrective actions, reduce cost of poor quality, and ensure voice-of-customer integration into design and manufacturing.

Key Job Responsibilities

* Lead, mentor, and develop a team of Quality Engineers supporting VOC, Komatsu regions and Operations.
* Drive product quality and recurrence prevention initiatives: Juhins, Warranty and Task Force activities.
* Own the Voice of Customer (VOC) loop-drive cross-functional investigations on warranty claims, SalesForce PITs, and customer feedback.
* Analyze cost-of-quality metrics, identify root causes, and implement robust corrective/preventive actions.
* Coordinate and facilitate cross-functional initiatives related to process improvements, failure analysis, and defect containment.
* Develop and manage quality documentation, including inspection plans, quality alerts, SOPs, and change control workflows.
* Lead monthly reporting on cost-of-poor-quality trends and VOC issues; present to senior leadership with recommended actions.
* Drive the implementation and monitoring of Quality Circles and Kaizen initiatives across departments.
* Support ISO compliance and internal/external audits with VOC GEMBAs and defect reduction data.
* Coordinate long term activities to improve quality and reduce non-conformances impacting production and prevent escapes to customers.
* Collaborate with suppliers and purchasing to escalate and resolve incoming quality issues as needed.
* Promote a quality-first culture and act as the technical liaison between field support, customers, engineering, and operations.

Qualifications/Requirements

Education & Experience:

* Bachelor's degree in engineering or a related technical field required.
* 5+ years of experience in quality engineering or quality assurance.
* 2+ years of leadership or supervisory experience in a manufacturing environment.

Certifications (Preferred):

* ASQ Certified Quality Engineer (CQE) or similar.
* Six Sigma Green/Black Belt or Lean certification preferred.

Technical Skills:

* Deep understanding of quality management systems (ISO 9001 or equivalent).
* Experience with root cause analysis (5 Whys, Fishbone, etc.) and corrective action tools (8D, A3).
* Strong background in data analysis, statistical process control, and report generation.
* Ability to interpret engineering drawings, specifications, and inspection criteria.

Soft Skills:

* Strong communication and presentation skills.
* Ability to build cross-functional relationships and influence without authority.
* Exceptional organizational skills and attention to detail.
* Passion for coaching and developing team members.

Additional Information

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

* Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
* 401k and/or employee savings programs
* Employee time off (vacation and designated holidays)
* Employee and family assistance programs
* Disability benefits
* Life insurance
* Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Market Research Analyst

90637 La Mirada, California DAON USA, INC.

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Job Description

Market Research Analyst: Conduct market research; Bachelor's in Business Admin, Trading, or related req'd; 40hrs/wk; Apply to DAON USA, INC, 16851 Knott Ave, La Mirada, CA 90638 recblid qi1yv9edbef9e7wx311wcxsl0dufa3 Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are now directing you to the original job posting. Please apply directly for this job at the employer’s website. #J-18808-Ljbffr

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Market Research Analyst

91752 Jurupa Valley, California Torchstar

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Job Description

About Us

We are a leading e-commerce company in the lighting industry, dedicated to providing high-quality lighting solutions to customers across various platforms. Our team is young, dynamic, and full of energy, always striving for innovation and excellence. We are looking for talented individuals to join us and be part of our exciting journey.

Job Highlights
  • Salary: $25-$40 per hour (negotiable based on experience).
  • Benefits: Group health insurance (medical, dental, vision, life), paid vacation, sick leave, 401K retirement plan, attendance bonuses, and other allowances.
  • Career Development: Well-established company with structured training and promotion opportunities.
  • Work Environment: Young and dynamic team, long-term stable positions available. Short-term applicants or those without legal work authorization will not be considered.
  • Employment Requirements: Proficiency in both written and spoken English and Chinese. Must have valid work authorization. OPT/CPT/H1B sponsorship available.
Work Schedule

Monday to Friday, 9:30 AM - 6:00 PM (on-site only, remote work is not available).

Join Us!

If you are passionate about social media marketing, enjoy challenges, and love creativity, we welcome you to join our team!

Apply now: Send your resume to

Contact: Text (Dan)

Responsibilities:
  • Analyze market trends, track industry developments, and monitor competitors to provide valuable market intelligence.
  • Design and conduct consumer research to gain deep insights into user needs and preferences.
  • Organize and interpret research data, offering strategic market insights to support product positioning and marketing decisions.
  • Monitor market performance, evaluate marketing campaign effectiveness, and provide optimization recommendations.
Requirements:
  • Proficient in market research methodologies, with the ability to independently collect, analyze, and interpret data.
  • Strong data analysis skills, with experience in Excel, SQL, Python, or data visualization tools (Power BI, Tableau).
  • Sharp market insight and business acumen, with a strong understanding of industry dynamics.
  • Excellent logical reasoning and report-writing skills, capable of presenting research findings clearly.
Benefits:

You will enjoy a competitive wage, stable hours, and an employee discount. Full-time employees will be eligible for TORCHSTAR's benefits package which includes dental and vision coverage, life insurance, paid time off, paid holidays and a 401(k) plan.
  • Group Health Insurance
  • Dental Care
  • Vision Care
  • 401(k)
  • Life Insurance
  • Paid Sick Leave
  • Paid Vacation Leave
  • Employee Discount
  • Gas Reimbursement


We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! TORCHSTAR team members make a difference in the lives of customers, colleagues, and the communities where we live and work every day. TORCHSTAR is an equal opportunity employer committed to workplace diversity.
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Market Research Manager

20022 Washington, District Of Columbia M&T Bank

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Job Description

Location: Hybrid within footprint. Footprint includes, but is not limited to: Buffalo, NY, Baltimore, MD, Bridgeport, CT, Boston, MA, Wilmington, DE, Washington, D.C., New York, NY, Philadelphia, PA

Overview:

We are seeking a strategic, motivated research professional to lead the development and delivery of competitive benchmarking studies and custom primary/secondary market research solutions. This role requires expertise in both qualitative and quantitative methodologies and a strong ability to translate data into actionable insights that support strategic decision making across the Retail, Small Business, Commercial, and Wealth sectors.

The ideal candidate is a self-starter with a consultative mindset, capable of handling complex research projects from inception to delivery and producing compelling insight-driven reports that influence key stakeholders. Strong communication skills, data storytelling ability, and proficiency in web survey software and data visualizations tools are essential for success in this role.

Primary Responsibilities:
  • Manage high-impact strategic competitive benchmarking studies, demonstrating curiosity about the data and conducting in-depth analysis to uncover valuable insights that assist clients.
  • Manage and nurture relationships with internal clients across multiple business lines, ensuring research is aligned with business goals and delivers clear, actionable outcomes.
  • Consult with stakeholders to clarify research objectives and translate them into effective research design using appropriate qualitative and quantitative methodologies.
  • Manage end to end research processes, including questionnaire design, programming, sample development, data collection, analysis, and delivery of final insights.
  • Analyze complex data sets and distill them into clear engaging insights and strategic recommendations.
  • Tell compelling stories through data by creating visually engaging insight-rich reports and presentations that drive decision-making
  • Design and produce data visualizations using tools such as Excel and PowerPoint, ensuring reports are both aesthetically professional and easy to interpret.
  • Collaborate with cross-functional teams, manage multiple projects simultaneously, and deliver high-quality results within established timelines.
  • Complete other related duties as assigned.
Scope of Responsibilities:

This position reports to the Head of Market Research. Project scope is typically on the department level. Projects are a mix of strategic and tactical in nature. Working team clients are normally VP level and below. Project owners are normally Admin, Group and Senior VP level and above.

Supervisory/ Managerial Responsibilities:

Responsible for supervising vendors and may supervise 1-2 junior staff members.

Independently manages client contact at working team level (VP and below).

Gives vendor and junior staff guidance on determining methods and procedures.

Education and Experience Required:

Bachelors degreeand 6 years of related experience, or in lieu of degree 10 years related experience.

Highly proficient in Qualtrics or similar web survey software plus data visualization software such as PowerPoint.

Working knowledge of SPSS, SAS or other statistical software and survey development tools.

Employees in this position should be prepared to travel at least once per quarter within the M&T Bank east coast footprint (primarily to Buffalo, NY). Travel may occur more often than this and is based upon the needs of the business and projects assigned. Employees residing outside of the Buffalo market are anticipated to travel more often than those already located here.

Education and Experience Preferred:

Strong background in quantitative research (web/phone) and qualitative research (in person/online focus groups, advisory panels, and in-depth interviews), including survey design, data analysis and interpretation, report writing and presentation of key findings.

Working knowledge of a wide range of custom market research methodologies and techniques including customer satisfaction/loyalty research, brand awareness/usage, segmentation, ad/concept testing, conjoint, new product development, etc.

Exceptional storytelling skills with the ability to craft compelling narratives that effectively communicate research findings and insights to clients and stakeholders

Excellent organizational, communication (verbal and written) and interpersonal skills.

Demonstrates meticulous attention to detail, accuracy, and follow-through, with the ability to manage multiple assignments and perform effectively under pressure.

Masters degree or PhD with a concentration in Statistics, Psychology or Marketing preferred.

Graduate degree.

Prior management experience.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America
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Market Research Manager

19894 Wilmington, Delaware Delaware Staffing

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Job Description

Market Research Professional

Location: Hybrid within footprint. Footprint includes, but is not limited to: Buffalo, NY, Baltimore, MD, Bridgeport, CT, Boston, MA, Wilmington, DE, Washington, D.C., New York, NY, Philadelphia, PA.

Overview: We are seeking a strategic, motivated research professional to lead the development and delivery of competitive benchmarking studies and custom primary/secondary market research solutions. This role requires expertise in both qualitative and quantitative methodologies and a strong ability to translate data into actionable insights that support strategic decision making across the Retail, Small Business, Commercial, and Wealth sectors. The ideal candidate is a self-starter with a consultative mindset, capable of handling complex research projects from inception to delivery and producing compelling insight-driven reports that influence key stakeholders. Strong communication skills, data storytelling ability, and proficiency in web survey software and data visualization tools are essential for success in this role.

Primary Responsibilities:

  • Manage high-impact strategic competitive benchmarking studies, demonstrating curiosity about the data and conducting in-depth analysis to uncover valuable insights that assist clients.
  • Manage and nurture relationships with internal clients across multiple business lines, ensuring research is aligned with business goals and delivers clear, actionable outcomes.
  • Consult with stakeholders to clarify research objectives and translate them into effective research design using appropriate qualitative and quantitative methodologies.
  • Manage end to end research processes, including questionnaire design, programming, sample development, data collection, analysis, and delivery of final insights.
  • Analyze complex data sets and distill them into clear engaging insights and strategic recommendations.
  • Tell compelling stories through data by creating visually engaging insight-rich reports and presentations that drive decision-making.
  • Design and produce data visualizations using tools such as Excel and PowerPoint, ensuring reports are both aesthetically professional and easy to interpret.
  • Collaborate with cross-functional teams, manage multiple projects simultaneously, and deliver high-quality results within established timelines.

Scope of Responsibilities: This position reports to the Head of Market Research. Project scope is typically on the department level. Projects are a mix of strategic and tactical in nature. Working team clients are normally VP level and below. Project owners are normally Admin, Group and Senior VP level and above.

Supervisory/Managerial Responsibilities: Responsible for supervising vendors and may supervise 1-2 junior staff members. Independently manages client contact at working team level (VP and below). Gives vendor and junior staff guidance on determining methods and procedures.

Education and Experience Required: Bachelors' degree and 6 years' of related experience, or in lieu of degree 10 years' related experience. Highly proficient in Qualtrics or similar web survey software plus data visualization software such as PowerPoint. Working knowledge of SPSS, SAS or other statistical software and survey development tools. Employees in this position should be prepared to travel at least once per quarter within the M&T Bank east coast footprint (primarily to Buffalo, NY). Travel may occur more often than this and is based upon the needs of the business and projects assigned. Employees residing outside of the Buffalo market are anticipated to travel more often than those already located here.

Education and Experience Preferred: Strong background in quantitative research (web/phone) and qualitative research (in person/online focus groups, advisory panels, and in-depth interviews), including survey design, data analysis and interpretation, report writing and presentation of key findings. Working knowledge of a wide range of custom market research methodologies and techniques including customer satisfaction/loyalty research, brand awareness/usage, segmentation, ad/concept testing, conjoint, new product development, etc. Exceptional storytelling skills with the ability to craft compelling narratives that effectively communicate research findings and insights to clients and stakeholders Excellent organizational, communication (verbal and written) and interpersonal skills. Demonstrates meticulous attention to detail, accuracy, and follow-through, with the ability to manage multiple assignments and perform effectively under pressure. Master's degree or PhD with a concentration in Statistics, Psychology or Marketing preferred. Graduate degree. Prior management experience.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

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Manager, Market Research

46033 Carmel, Indiana Real Chemistry

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Job Description

Real Chemistry Deepens Media and Technology Edge With Acquisition of Greater Than One

OTHER LOCATIONS: Boston, MA | San Francisco, CA | Carmel, IN | Chicago, IL

Working at Real Chemistry and in the healthcare industry isnt just a job for us. We got into this field for different reasons, but we all stay for the same reason to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for collaborationwe believe we are best together, bringing together experts from various disciplines to collaborate under a single mission: to transform healthcare into what it should be. This model allows us to work in a way that better reflects how people experience healthcareall with the goal to improve healthcare outcomes. We need talented individuals to join us. Are you in?

It's not every day we get a chance to make the world a healthier placebut here, its our way of life. Idealistic? Maybe. Pragmatic? Always. Real Chemistry is a global health innovation company at the intersection of healthcare, marketing, tech, and people. We work with brave health and wellness companies to create and inspire healthier, happier, and longer lives. Thats our passion. If youre reading this, maybe its yours too. We are looking to add talented professionals to our team of over 2,000 experts. At Real Chemistry, we leverage tech, data, and creativity to make the world healthier. Are you in?

We are seeking a resourceful, energetic individual to join our growing market research team.

Role Description

We are seeking an experienced Manager to Senior Manager in Primary Market Research (PMR) to lead and support our analytics projects. The ideal candidate will excel in qualitative and quantitative research methodologies, with a focus on delivering actionable insights to healthcare clients.

The candidate must collaborate effectively with team members, build and maintain internal and client relationships, and demonstrate strong analytical skills in data interpretation. A minimum of 3-5 years of experience in primary market research is preferred.

This is a hybrid role, based in any of our US officesincluding New York City, Boston, Chicago, Carmel, or San Franciscoor remotely within the US, depending on team and business needs.

What you'll do:

  • Data Collection and Analysis: Conduct data collection, analyze trends, and identify insights supporting strategic decisions.
  • Report Generation: Create clear reports and presentations tailored to stakeholders needs.
  • Market Research Support: Assist in designing and executing research studies, refining methodologies.
  • Project Leadership: Manage research projects from start to finish, ensuring objectives and timelines are met.
  • Team Management: Mentor junior team members and ensure high-quality deliverables.
  • Client Relationship Management: Build strong relationships, understand client needs, and serve as primary contact.
  • Strategic Insights Development: Translate research findings into strategic insights and present them effectively.
  • Innovation and Best Practices: Promote innovative methodologies and stay updated on industry trends.

This position is a good fit if:

  • You are adaptable, resilient, and flexible as we grow.
  • You are proactive, driven, and resourceful with strong prioritization skills.
  • You are organized, able to work independently, and meet deadlines.

What you should have:

  • 3-5 years of experience in market research or related fields, with a proven impact.
  • Understanding of qualitative and quantitative methodologies.
  • Proficiency in data analysis tools like Excel, SPSS, or similar.
  • Ability to interpret complex data and communicate insights clearly.
  • Strong organizational and multitasking skills.
  • Excellent communication skills for technical and non-technical audiences.
  • Client-facing skills to build trust and rapport.
  • Strategic thinking with a results-oriented approach.
  • Knowledge of healthcare industry landscape is a plus but not required.

Pay Range: $73,000-$85,000

This is the estimated pay range at the time of posting. Compensation will be based on experience, skills, certifications, and location. The company may modify this range.

Real Chemistry is Great Place to Work certified. Learn more about our culture and workplace on our Great Places to Work Profile.

Our hybrid work approach (Real HART) combines in-office and remote work, emphasizing collaboration, culture, and flexibility. We expect some in-office attendance in regions with offices, but also support remote work with periodic in-person gatherings.

We offer comprehensive benefits, including medical, dental, vision, 401k match, flexible PTO, student loan support, wellness coaching, and online learning. Details at realchemistrybenefits.com.

We are an Equal Opportunity Employer. We value diversity and inclusion and encourage all qualified applicants to apply. Accommodations available during the interview process.

*Please beware of scams impersonating Real Chemistry. Do not share personal or financial info with unverified sources. More info here.

About the Advanced Analytics, Targeting & Engagement Team

Our team combines AI and ideas, leveraging predictive tech, AI, and real-world data to help clients understand, find, and engage their target audiences at critical momentsimproving patient and commercial outcomes.

Located at Water Street in the Financial District, our office is accessible and vibrant, with views of the East River and Brooklyn Bridge. We continue to grow and welcome new team members.

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