2,925 Vp Of Customer Success Role jobs in the United States

Job Description

Job Description

WorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up. This is a high-impact leadership role responsible for driving customer adoption, retention, growth, and satisfaction across our RealGreen, PestPac, and TEAM software portfolios. The VP of CS will define the customer journey, deploy scalable programs across segments, and serve as the key voice of the customer across the business.

WHAT YOU'LL DO:

Strategic Leadership

•Develop and execute the vision, strategy, and operational plan for a scalable and segmented Customer Success model.

•Define the customer journey for SMB, Enterprise, and Strategic accounts across the US, UK, and Australia.

•Build and lead a high-performing global Customer Success Management (CSM) team, aligned with WorkWave’s strategic growth goals.

Operational Excellence

•Create onboarding, engagement, value realization, renewal, and expansion playbooks tailored to each segment.

•Implement Customer Health Scoring and risk mitigation frameworks.

•Roll out and operationalize a Customer Success platform (e.g., Gainsight) and integrate with Salesforce and other tools.

•Establish appropriate tech-touch and high-touch models with the right coverage and capacity planning.

Cross-Functional Impact

•Collaborate deeply with Sales, Renewals, Professional Services, Support, Product, and Marketing to ensure end-to-end customer success.

•Lead the Executive Sponsorship program and participate in key customer engagements.

Metrics & Outcomes

•Own and improve key SaaS CS metrics including Gross Retention Rate (GRR), Net Revenue Retention (NRR), adoption, Customer Lifetime Value (CLV), churn, and NPS.

•Establish data-driven dashboards, KPIs, and forecasting tools to manage performance and risk.

•Drive revenue expansion through value realization and partnership with Sales and Marketing on cross-sell and upsell strategies.

WHAT YOU’LL BRING:

• 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles.
• Demonstrated experience building and scaling Customer Success organizations from the ground up.
• Deep knowledge of both high-touch Enterprise and tech-touch SMB models.
• Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce).
• Track record of improving and sustaining CS metrics (GRR, NRR, churn, NPS).
• Strong communication, executive presence, and customer relationship skills.
• Ability to thrive in cross-functional environments and influence at all levels.
• Analytical mindset with a passion for leveraging data and insights to drive decisions.
• Strong leadership experience, particularly around people management and organizational change management.
• Bachelor’s degree required; MBA or related advanced degree is a plus.
• Willingness to travel up to 10–15%, primarily for customer on-sites and strategic internal meetings.

In addition to the base salary this role is bonus eligible, the final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.

WHAT YOU SHOULD KNOW ABOUT US:  

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: 

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. 

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

 • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.   

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. 

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.  

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED: 

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND.

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community 

GROW WITH US: 

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 

JOIN OUR WINNING TEAM! 

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)  

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description

Job Description

WorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up. This is a high-impact leadership role responsible for driving customer adoption, retention, growth, and satisfaction across our RealGreen, PestPac, and TEAM software portfolios. The VP of CS will define the customer journey, deploy scalable programs across segments, and serve as the key voice of the customer across the business.

WHAT YOU'LL DO:

Strategic Leadership

•Develop and execute the vision, strategy, and operational plan for a scalable and segmented Customer Success model.

•Define the customer journey for SMB, Enterprise, and Strategic accounts across the US, UK, and Australia.

•Build and lead a high-performing global Customer Success Management (CSM) team, aligned with WorkWave’s strategic growth goals.

Operational Excellence

•Create onboarding, engagement, value realization, renewal, and expansion playbooks tailored to each segment.

•Implement Customer Health Scoring and risk mitigation frameworks.

•Roll out and operationalize a Customer Success platform (e.g., Gainsight) and integrate with Salesforce and other tools.

•Establish appropriate tech-touch and high-touch models with the right coverage and capacity planning.

Cross-Functional Impact

•Collaborate deeply with Sales, Renewals, Professional Services, Support, Product, and Marketing to ensure end-to-end customer success.

•Lead the Executive Sponsorship program and participate in key customer engagements.

Metrics & Outcomes

•Own and improve key SaaS CS metrics including Gross Retention Rate (GRR), Net Revenue Retention (NRR), adoption, Customer Lifetime Value (CLV), churn, and NPS.

•Establish data-driven dashboards, KPIs, and forecasting tools to manage performance and risk.

•Drive revenue expansion through value realization and partnership with Sales and Marketing on cross-sell and upsell strategies.

WHAT YOU’LL BRING:

• 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles.
• Demonstrated experience building and scaling Customer Success organizations from the ground up.
• Deep knowledge of both high-touch Enterprise and tech-touch SMB models.
• Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce).
• Track record of improving and sustaining CS metrics (GRR, NRR, churn, NPS).
• Strong communication, executive presence, and customer relationship skills.
• Ability to thrive in cross-functional environments and influence at all levels.
• Analytical mindset with a passion for leveraging data and insights to drive decisions.
• Strong leadership experience, particularly around people management and organizational change management.
• Bachelor’s degree required; MBA or related advanced degree is a plus.
• Willingness to travel up to 10–15%, primarily for customer on-sites and strategic internal meetings.

In addition to the base salary this role is bonus eligible, the final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.

WHAT YOU SHOULD KNOW ABOUT US:  

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: 

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. 

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

 • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.   

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. 

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.  

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED: 

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND.

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community 

GROW WITH US: 

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 

JOIN OUR WINNING TEAM! 

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)  

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

No Relocation Assistance Offered
Job Number # - Rogers, Arkansas, United States
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
As the **Customer Management Specialist** on the **Walmart** team, you'll be the brains behind the operation. The team will count on you to compile brand and category overviews, provide category analysis, and to make recommendations accordingly to include in customer presentations and for account planning. You'll work to provide information to determine the efficiency of promotions, evaluate sales, distribution and trade support of new products, relaunches, and test markets for continuous improvement. You'll also supervise competitive activity, environment trends, and conduct retail store audits to survey opportunities for success. This role establishes the building blocks for understanding brand strategies and priorities and how to align them with the customer's strategies along with the foundation for establishing your internal network.
_** Please note, this role requires 4 days in office work. **_
**What you will do:**
+ _Be an analyzer_ - You are able to construct different pieces of data and utilize findings to make proposals to the broader team, equipping them with the information torecommend to customers and in account planning. You'll provide insights and analytics around Colgate and competitive new item launches and develop recommendations around omnichannel in all retail environments
+ _Be a continuous improver_ - You're constantly looking for opportunities to improve and seek creative solutions
+ _Be a team player_ - You value collaborating and communicating with team members to establish proven relationships and build your network throughout the organization
+ _Connect the dots_ - You can connect data points and are eager to learn to initiate with the Colgate team and integrate them with customer strategies
**Required qualifications:**
+ Bachelor's degree
+ Strong analytical mindset and ability to analyze large data sets and present back in clear, concise ways
+ Microsoft Office (i.e., Excel) and Google Suite proficiency (i.e, Sheets, Slides, Docs)
**Preferred qualifications:**
+ Experience working in consumer product goods
+ Experience working with a syndicated service (Nielsen, IRI) account
+ Strong organizational skills and ability to manage multiple competing priorities
**Compensation and Benefits**
Salary Range $68,000.00 - $90,000.00 USD
Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
For additional Colgate terms and conditions, please click here ( .
#LI-Hybrid

**Company Description**
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.
**Job Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ TCM is responsible for tracking all technical and design requirements from the customer, ensuring those are reviewed by the relevant team and incorporated into product design in a timely manner. This occasionally requires coordination of in-depth discussion and negotiation with Customer and/or Engineer team
+ TCM also manages all qualification activities, starting from specification alignment, qualification sample plan, open issue tracking (Failure Analysis and Engineering discussion) and drives actions to close.
+ TCM is accountable for supporting all qualification deliverables, including, but not limited to, Qual reports, product manual, qualification drive samples, any product information required by Customer, and FA reports when issues are encountered during qualification.
+ TCM is responsible for datasheets, appnotes and developing any customer specific technical documentation
+ Before a new product qualification cycle starts, TCM will work with relevant internal and external teams to prepare such deliverables to support an on-time qualification start.
+ BOM management, including Custom labels and Firmware is also managed by TCM working together with relevant teams.
+ Support pre-qualification activities such as concept and design reviews, requirements clarification, drive gap analysis and sample requirements
+ NPI samples forecasting, budgeting & deliverables management
+ Strong individual contributor with excellent presentation skills as a key contributor to achieve successful customer qualifications.
+ Exciting opportunity to work on cutting-edge NAND Flash technology for Data Center & Mobile applications
+ Technical Customer Management (TCM) is responsible for driving customer qualifications to finish promptly and in alignment with revenue targets. TCM works with cross functional teams to ensure alignment on customer deliverables that support timely qualification start and successful completion.
**Qualifications**
**REQUIRED:**
+ Bachelor's degree in electrical engineering, Computer Science, Engineering, or related field.
+ Minimum of 8+ years of experience in roles similar to field apps engineering or technical customer management, with a focus on datacenter, enterprise or memory/storage products
+ Minimum 3 years of customer interaction experience is required.
**SKILLS:**
+ Proven track record of managing and launching successful enterprise products.
+ Deep understanding of NAND flash memory technology is must
+ SSD/Flash product experience is preferred.
+ Flexible work hours required to work with teams in multiple time zones.
+ Result-oriented mindset to drive actions is a must.
+ Must be able to lead and communicate between cross functional teams.
+ Program management experience is a plus.
+ Multi-tasking capability and critical thinking is required to drive actions in a timely manner.
+ Willingness to learn new things and adaptability to new environments are a must.
**Additional Information**
Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal ( " poster. Our pay transparency policy is available here ( .
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience, we anticipate that the application deadline will be **01/08/2026** (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.
#LI-RT1
**Compensation & Benefits Details**
+ An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
+ The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
+ You will be eligible to participate in Sandisk's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk's Standard Terms and Conditions for Restricted Stock Unit Awards.
+ We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan.
+ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Description

Job Description

Outpatient App is a Health Workflow Automation platform for Health Systems, Military Health Systems, and families. We've built a platform for scheduling, checklist management, messaging, and virtual health care that significantly benefits both patients and medical staff.

In military settings over the past three years, the platform has proven it can save on the order of 10,000+ man-hours per year per installation (or MTF) and has a quantifiable and positive impact on medical readiness while reducing fatigue and improving patient care.

Leveraging modern technology, Outpatient App enables an array of features built with a dynamic checklist structure that can be adapted to any health tracking category. It’s private, secure, HIPAA-compliant, and NIST-assessed in the DoD SPRS.

Outpatient App is available on any mobile device (iOS/Android/Web), tablet or computer web browser. The system leverages advanced software technology, natural language processing (NLP), optical character recognition (OCR), and machine learning (ML) to connect, simplify and improve the logistics of health process management.

Outpatient App is simple, easy to use and available to integrate with other systems which allows for addressing
solution gaps and challenges within complex health processes.

We're building a mission-driven company with a culture based on openness, trust, and determination to succeed. Outpatient App is rapidly growing and profitable.

The ideal candidate can both serve as an individual customer manager, and also build the team that supports a scaling business.   

• Overly Friendly and Patient 
• Empathetic to personnel experiences
• Product knowledge (quick learner) 
• Digital / Mobile Savvy 
• Product and Customer Support Experience 
• Leadership and Management Experience
• Some health industry knowledge a bonus

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2M3oawWUpT

Job Description

Job Description

Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• TCM is responsible for tracking all technical and design requirements from the customer, ensuring those are reviewed by the relevant team and incorporated into product design in a timely manner. This occasionally requires coordination of in-depth discussion and negotiation with Customer and/or Engineer team
• TCM also manages all qualification activities, starting from specification alignment, qualification sample plan, open issue tracking (Failure Analysis and Engineering discussion) and drives actions to close.
• TCM is accountable for supporting all qualification deliverables, including, but not limited to, Qual reports, product manual, qualification drive samples, any product information required by Customer, and FA reports when issues are encountered during qualification.
• TCM is responsible for datasheets, appnotes and developing any customer specific technical documentation 
• Before a new product qualification cycle starts, TCM will work with relevant internal and external teams to prepare such deliverables to support an on-time qualification start.
• BOM management, including Custom labels and Firmware is also managed by TCM working together with relevant teams.
• Support pre-qualification activities such as concept and design reviews, requirements clarification, drive gap analysis and sample requirements
• NPI samples forecasting, budgeting & deliverables management
• Strong individual contributor with excellent presentation skills as a key contributor to achieve successful customer qualifications.
• Exciting opportunity to work on cutting-edge NAND Flash technology for Data Center & Mobile applications
• Technical Customer Management (TCM) is responsible for driving customer qualifications to finish promptly and in alignment with revenue targets.  TCM works with cross functional teams to ensure alignment on customer deliverables that support timely qualification start and successful completion.

Qualifications

REQUIRED:

• Bachelor's degree in electrical engineering, Computer Science, Engineering, or related field. 
• Minimum of 8+ years of experience in roles similar to field apps engineering or technical customer management, with a focus on datacenter, enterprise or memory/storage products
• Minimum 3 years of customer interaction experience is required.

SKILLS: 

• Proven track record of managing and launching successful enterprise products.
• Deep understanding of NAND flash memory technology is must
• SSD/Flash product experience is preferred.
• Flexible work hours required to work with teams in multiple time zones.
• Result-oriented mindset to drive actions is a must.
• Must be able to lead and communicate between cross functional teams.
• Program management experience is a plus.
• Multi-tasking capability and critical thinking is required to drive actions in a timely manner.
• Willingness to learn new things and adaptability to new environments are a must.

Additional Information

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience, we anticipate that the application deadline will be 01/08/2026  (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

#LI-RT1

Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York.  This range may be modified in the future.
• You will be eligible to participate in Sandisk's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance.  Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk's Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

The U.S. Marketing and Franchise Development (M&FD) organization drives all aspects of the customer lifecycle, from Acquisition to Engagement to Retention, across all major Business Units - Branded Cards and Lending, Retail Bank and Mortgage, Wealth and Citi Retail Services. The Existing Customer Marketing (ECM) team within this organization is a critical driver of Marketing, with a vision to deepen and expand the relationships our customers have with Citi - increasing their usage of our products and services, promoting behaviors that create long-term loyalty, and thoughtfully communicating new benefits, features and products that can strengthen our customer relationships
The ECM team is looking for a Head of Customer Management to help drive the development and execution of strategic initiatives to engage new customers and retain existing customers, taking a customer lens / using customer data to recommend paths forward. This role will work closely with Analytics, Product, Risk and Digital to understand the customer lifecycle for new and disengaging customers, and create smart, differentiated strategies in Digital, creative, offer constructs and Marketing campaigns to create and retain Primary relationships. This role also serves as the Champion for Branded Cards Marketing in ECM, providing a holistic customer lens to strategies across the range of ECM programs and business needs.
**Responsibilities**
+ Develop and refine the strategic vision and roadmap for new customer engagement and retention, aligned with overall business objectives and marketing goals
+ Design and implement personalized customer onboarding journeys to guide new customers to increasingly deepen their relationships. Initiatives will span all aspects of the customer relationship including spend, deposits, line, digital engagement and will be delivered in owned Marketing channels (e.g. Digital, Email) via campaigns, triggers and specialized messaging.
+ Develop strategies to retain at-risk customers, working with Analytics and Customer Experience teams to identify signs of disengagement, treatments to address and win-back customers, and personalized triggered journeys to address a range of reasons for disengagement.
+ Provide holistic view to Branded Cards in ECM Marketing across all initiatives and customers; manage and drive the Plan process for Cards and senior executive presentations to provide a cohesive view of the Cards business
+ Drive deep analyses to aid in strategy development, including finding new ways to frame program profitability, developing compelling business cases for strategies, and partnering with USPB Analytics on major analyses and opportunities.
+ Establish and leverage performance metrics, KPIs, and benchmarks to measure the effectiveness of marketing initiatives and operational performance and drive continuous improvement efforts.
+ Monitor and analyze key operational metrics, identify areas for optimization and efficiency gains, and implement improvements to enhance campaign effectiveness and ROI.
+ Collaborate with creative teams, agencies, and internal stakeholders to develop compelling marketing collateral and digital experiences that resonate with target audiences and drive engagement.
+ Lead efforts to segment the existing customer base based on demographic, behavioral, and transactional data to identify high-value segments and personalize marketing strategies.
+ Develop targeted marketing campaigns and communication strategies tailored to the needs, preferences, and behaviors of different customer segments.
+ Collaborate with cross-functional teams to align strategies and priorities, including product development, digital platforms, analytics, and customer experience.
+ Closely manage budget across Customer Management team, ensuring we are adhering to agreed spend levels and leading process to identify monies that can be repurposed as needed.
+ Lead, mentor, and inspire a team of marketing professionals, providing guidance, support, and development opportunities to foster growth and career progression.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications**
+ 15+ years of experience, including 8-10+ years' managerial experience
+ Strong background in business and marketing strategy, having developed strategies "from the ground up" using frameworks, data and competitive and customer insights
+ Demonstrated expertise in developing and implementing planning processes; able to scope, template and "processize" for large and complex organization and drive to simple and clear output.
+ Strong analytical skills with the ability to leverage data and insights to drive strategic decision-making and optimize marketing performance.
+ High degree of comfort with financial and quantitative analysis, scenario development, and key P&L drivers; ability to scope and direct quantitative analysis for both direct and indirect reports.
+ Strong experience in scoping and creating KPI's and metrics and developing metrics dashboards.
+ Structured approach to problem solving including root cause analyses and hypothesis development
+ Significant experience in developing executive level presentations to highlight Marketing strategies and deliverables; able to structure and execute presentations with limited direction
+ Experience managing across a large organization and interfacing with partners in Business Units, Analytics, and across the rest of USPB Marketing
+ Deep familiarity with financial services industry and competitor products/services
+ Demonstrated clear and concise written and verbal communication
+ Ability to Inspire confidence with strong executive presence and the ability to motivate both direct and indirect team to deliver high quality work and adhere to processes
**Education:**
+ Bachelor's/University degree, Master's degree preferred
+ Preferred fields: economics, finance, accounting, engineering, mathematics, statistics, business, computer science or related quantitative discipline.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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**Job Family Group:**
Marketing
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**Job Family:**
Marketing Program Management
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**Time Type:**
Full time
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**Primary Location:**
New York New York United States
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**Primary Location Full Time Salary Range:**
$170,000.00 - $300,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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**Anticipated Posting Close Date:**
Oct 30, 2025
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Client Success Manager
Company: Citeline
Location: Remote, United States
Date Posted: Sep 5, 2025
Employment Type: Full Time
Job ID: R-1457
**Description**
**About Citeline & Evaluate:**
Citeline & Evaluate are part of a global company providing outstanding clinical and regulatory and commercial intelligence solutions and services for the Pharmaceutical, Biotech/Medical Device, Financial and Professional Services sectors. Our data and solutions are used and recognized across the globe as the industry's gold standard to drive clinical, commercial and regulatory-related decisions and create real-world opportunities for growth. We deliver timely and accurate analysis of reported drug sales, consensus sales forecasts, R&D pipeline, markets, and comprehensive company financials. Citeline & Evaluate are part of the Norstella family of businesses, helping to smooth access from Pipeline to Patient.
**The Role:**
Client Success is a Global team, with approx. 70 team members based across the UK, US (East & West Coast), Japan, China & India. The Global Client Success team delivers value to our clients by driving customer journeys & engagement strategies, along with managing the health & retention of these clients. The team brings a learning and win together mindset that helps us evolve how we engage with our clients & streamline processes to allow us to scale & drive efficiencies.
The CS team is made up of team members based across the UK, US (East & West Coast), & forms part of the larger Client Success organization. Our Client Success team is passionate about our customers and their business means anticipating their needs, demonstrating our understanding of what actionable value is derived from our platform, and providing highly valued business insights. Our goal is to exceed their expectations by influencing their decisions & ultimately profitability.
**Responsibilities:**
+ Partner with your customers regarding their questions or requests about the content and functionality of Citeline and Evaluate products; probing to understand underlying business requirements behind the question & to ensure delivery of value.
+ Provide deep product expertise to partner with the sales team on renewals and new/additional business development activities, including demonstrating value to both existing and trial users.
+ Create smart data touches using our data or product enhancements which you will use as proactive outreach strategies to support account retention, growth and new business activities.
+ Using strong Commercial Acumen & deep discovery techniques you will understand their needs & be able to identify leads, creating a pipeline of upsell business.
+ Be responsible for the renewal & retention of business within your portfolio.
+ Monitor and drive improvement in the health of accounts, identify any risky renewal and put mitigation plans in place.
+ Partner with Sales on account strategies and maintain regular contact to discuss account health, value capture, engagement levels, and opportunities captured.
+ Act as a role model within the sales organization. Promote a "can do" culture and positive environment, advise other Customer Success Managers on account engagement strategy, answer questions, and help when necessary.
+ Maintain full fluency in our suite of products and services and how they are sold to deliver value in the marketplace.
+ Thrive in an environment of innovation & continuous improvement, where you continuously bring forward new ideas to improve product usage and commercial success. Model a bias toward risk taking and action. Fail, learn, recover, advance.
+ Identify internal process improvements or tools required to enhance employee &/or Customer experience.
+ Act as the Voice of the Customer at all times, ensuring business practices & deliverables meet the needs of our customers, & that Customer Experience remains high.
+ Contribute your Client Success expertise to cross-functional initiatives and cover other areas within the Global Client Success team as needed during peak periods and holidays.
+ Ensure optimal on-boarding experience for new accounts/users within the first 30 days, including personalized/group training sessions, as well as an account transition kick-off meeting and documentation of account and user Success Criteria.
+ And other duties as assigned
Expected Outcomes:
+ Demonstrate ownership and passion around your development and growth, help other Client Success Managers to troubleshoot both internal and external challenges.
+ Demonstrate ownership of your goals, milestones, and accomplishments.
+ Be described as an excellent CSM by your peers, Sales & Product Management Teams.
+ Facilitate an optimal new user on-boarding experience by ensuring users are active within 30 days of license allocation, with clearly documented user Success Criteria.
+ Form trusted partner relationships with accounts and users.
+ Strongly align with key buyers and users within accounts to ensure optimal success toward renewal and growth to help achieve company revenue goals.
+ Close alignment with Sales to ensure optimal product usage, cross-sell and upsell.
How You'll Succeed:
+ Be seen as a strong and trusted partner within the organization. Known as someone who will achieve & can take control.
+ Achieve an improvement of 5% in engaged users as demonstrated by health score.
+ Document and execute proactive account action plans to deliver value, drive upsell and mitigate churn risk.
+ Achieve established Gross Renewal Retention & Net Renewal Retention goals.
**Qualifications:**
+ Customer focused & experience of being a customer advocate within the organization.
+ Commercial experience of interacting with pharmaceutical, biotech, financial and/or consulting Customers, in a Client Success, training or sales role.
+ Strong business acumen, professional demeanor & ability to approach accounts in a proactive & strategic manner.
+ Experience balancing the needs of multiple stakeholders and working to tight timelines with resource constraints.
+ Exceptional communication and presentation skills.
+ Strong analytical and problem-solving skills.
+ Comfortable challenging the status quo & driving innovation for the improvement of the Customer Experience & business results.
+ Agile with a demonstrated ability to manage through ambiguity and coach team members through change, driving for solutions despite complexity.
+ Strong, high-level relationship skills. Able to thrive in a team environment, interact with peers, understand executive vision and internal ecosystem.
+ Customer focused & experience of being the customers' advocate within the organization.
+ Experience of building relationships and trust with clients, by driving engagement, confidently handling difficult situations, solving their problems & demonstrating value.
+ Demonstration of a high degree of organization and proficiency leveraging internal systems & defined processes.
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
+ Medical and Prescription Drug Benefits
+ Health Savings Account (HSA) or Flexible Spending Accounts (FSA)
+ Dental & Vision Benefits
+ Basic Life and AD&D Benefits
+ 401k Retirement Plan with Company Match
+ Company Paid Short & Long-Term Disability
+ Paid Parental Leave
+ Paid Time off & Company Holidays
_The expected base salary for this position ranges from $80,000 to $100,000 plus commission. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _(email protected)_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Client Success Manager
Company: Citeline
Location: Remote, United States
Date Posted: Sep 5, 2025
Employment Type: Full Time
Job ID: R-1457
**Description**
**About Citeline & Evaluate:**
Citeline & Evaluate are part of a global company providing outstanding clinical and regulatory and commercial intelligence solutions and services for the Pharmaceutical, Biotech/Medical Device, Financial and Professional Services sectors. Our data and solutions are used and recognized across the globe as the industry's gold standard to drive clinical, commercial and regulatory-related decisions and create real-world opportunities for growth. We deliver timely and accurate analysis of reported drug sales, consensus sales forecasts, R&D pipeline, markets, and comprehensive company financials. Citeline & Evaluate are part of the Norstella family of businesses, helping to smooth access from Pipeline to Patient.
**The Role:**
Client Success is a Global team, with approx. 70 team members based across the UK, US (East & West Coast), Japan, China & India. The Global Client Success team delivers value to our clients by driving customer journeys & engagement strategies, along with managing the health & retention of these clients. The team brings a learning and win together mindset that helps us evolve how we engage with our clients & streamline processes to allow us to scale & drive efficiencies.
The CS team is made up of team members based across the UK, US (East & West Coast), & forms part of the larger Client Success organization. Our Client Success team is passionate about our customers and their business means anticipating their needs, demonstrating our understanding of what actionable value is derived from our platform, and providing highly valued business insights. Our goal is to exceed their expectations by influencing their decisions & ultimately profitability.
**Responsibilities:**
+ Partner with your customers regarding their questions or requests about the content and functionality of Citeline and Evaluate products; probing to understand underlying business requirements behind the question & to ensure delivery of value.
+ Provide deep product expertise to partner with the sales team on renewals and new/additional business development activities, including demonstrating value to both existing and trial users.
+ Create smart data touches using our data or product enhancements which you will use as proactive outreach strategies to support account retention, growth and new business activities.
+ Using strong Commercial Acumen & deep discovery techniques you will understand their needs & be able to identify leads, creating a pipeline of upsell business.
+ Be responsible for the renewal & retention of business within your portfolio.
+ Monitor and drive improvement in the health of accounts, identify any risky renewal and put mitigation plans in place.
+ Partner with Sales on account strategies and maintain regular contact to discuss account health, value capture, engagement levels, and opportunities captured.
+ Act as a role model within the sales organization. Promote a "can do" culture and positive environment, advise other Customer Success Managers on account engagement strategy, answer questions, and help when necessary.
+ Maintain full fluency in our suite of products and services and how they are sold to deliver value in the marketplace.
+ Thrive in an environment of innovation & continuous improvement, where you continuously bring forward new ideas to improve product usage and commercial success. Model a bias toward risk taking and action. Fail, learn, recover, advance.
+ Identify internal process improvements or tools required to enhance employee &/or Customer experience.
+ Act as the Voice of the Customer at all times, ensuring business practices & deliverables meet the needs of our customers, & that Customer Experience remains high.
+ Contribute your Client Success expertise to cross-functional initiatives and cover other areas within the Global Client Success team as needed during peak periods and holidays.
+ Ensure optimal on-boarding experience for new accounts/users within the first 30 days, including personalized/group training sessions, as well as an account transition kick-off meeting and documentation of account and user Success Criteria.
+ And other duties as assigned
Expected Outcomes:
+ Demonstrate ownership and passion around your development and growth, help other Client Success Managers to troubleshoot both internal and external challenges.
+ Demonstrate ownership of your goals, milestones, and accomplishments.
+ Be described as an excellent CSM by your peers, Sales & Product Management Teams.
+ Facilitate an optimal new user on-boarding experience by ensuring users are active within 30 days of license allocation, with clearly documented user Success Criteria.
+ Form trusted partner relationships with accounts and users.
+ Strongly align with key buyers and users within accounts to ensure optimal success toward renewal and growth to help achieve company revenue goals.
+ Close alignment with Sales to ensure optimal product usage, cross-sell and upsell.
How You'll Succeed:
+ Be seen as a strong and trusted partner within the organization. Known as someone who will achieve & can take control.
+ Achieve an improvement of 5% in engaged users as demonstrated by health score.
+ Document and execute proactive account action plans to deliver value, drive upsell and mitigate churn risk.
+ Achieve established Gross Renewal Retention & Net Renewal Retention goals.
**Qualifications:**
+ Customer focused & experience of being a customer advocate within the organization.
+ Commercial experience of interacting with pharmaceutical, biotech, financial and/or consulting Customers, in a Client Success, training or sales role.
+ Strong business acumen, professional demeanor & ability to approach accounts in a proactive & strategic manner.
+ Experience balancing the needs of multiple stakeholders and working to tight timelines with resource constraints.
+ Exceptional communication and presentation skills.
+ Strong analytical and problem-solving skills.
+ Comfortable challenging the status quo & driving innovation for the improvement of the Customer Experience & business results.
+ Agile with a demonstrated ability to manage through ambiguity and coach team members through change, driving for solutions despite complexity.
+ Strong, high-level relationship skills. Able to thrive in a team environment, interact with peers, understand executive vision and internal ecosystem.
+ Customer focused & experience of being the customers' advocate within the organization.
+ Experience of building relationships and trust with clients, by driving engagement, confidently handling difficult situations, solving their problems & demonstrating value.
+ Demonstration of a high degree of organization and proficiency leveraging internal systems & defined processes.
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
+ Medical and Prescription Drug Benefits
+ Health Savings Account (HSA) or Flexible Spending Accounts (FSA)
+ Dental & Vision Benefits
+ Basic Life and AD&D Benefits
+ 401k Retirement Plan with Company Match
+ Company Paid Short & Long-Term Disability
+ Paid Parental Leave
+ Paid Time off & Company Holidays
_The expected base salary for this position ranges from $80,000 to $100,000 plus commission. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _(email protected)_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.