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Role Overview: The KARL STORZ Surgical Operational Efficiency Specialist (SOES) is a trained Specialist with M.I.S equipment and devices and an integral member of the KARL STORZ Service team providing support in the Chattanooga, TN area. The SOES is responsible for the management and troubleshooting of these devices (including hand instruments, video equipment, and the integrated Operating Room (OR1) within their assigned hospital. SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more. The shift for this role is 11:00am - 7:30pm. Responsibilities: Face-to-face customer support, including OR, SPD, and Biomed, Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionality Monitoring, reporting, and facilitating repair/exchange transactions Keeping repairs and replacement equipment expenses within a predetermined budget for the account. Training and education for the OR, SPD, and supporting departments, Designing process improvements to improve efficiencies and reduce repair costs Identifying opportunities to reduce instrument damage and related repair costs Gathering detailed usage and repair data Identifying and implementing reusable strategies Communicating effectively with a diverse clientele including good written and oral communication skills as well as good interpersonal skills are required. Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations. The SOES will be part of an operations team tasked with providing the customer with cost-reduction initiatives and value well beyond the tasks listed above. This role will include all aspects of the implementation of reusable M.I.S. products from training to procedural support. The candidate will also be responsible for capturing procedural and device usage data. While analysis of the data will not be necessary, they must have a strong comprehension of the data that is collected. In some accounts, the SOES will also be responsible for the transporting, cleaning, and packaging of instruments after use. At its core, the SOES program's goal is to manage M.I.S. devices and facilitate and expedite successful M.I.S. procedures, thus allowing the surgeon and staff to focus on the patient and not on equipment and related issues. Essential Functions: Level of accountability: Generally independent but supervised; Level of decision making: Specialized tasks Supervision: Does not supervise others directly Financial/Budgetary: Little or no financial impact on revenues or cost Has contact with KSEA internal staff, other team members, and hospital contacts Physical Requirements: Considerable mental and physical effort Travel: Up to 5% of travel during the year Ability to work on-call weekends/evening hours (rotating schedule across the team) Must be able to lift/push/pull up to 25lbs Qualifications: A minimum education level of a high school diploma with related experience; a higher degree preferred Preferred 2-4 years experience in surgical technology or central sterile experience or previous work history in medical sales or services management

Location: Chattanooga, TN

Work Shift: 6:30am - 7:00pm, Saturday - Monday

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges.

One of the most rewarding ways to launch your career with us is by joining our Surgical Operational Efficiency Specialist (SOES) team. In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices-ranging from hand instruments to state-of-the-art video equipment-within your assigned hospital.

As a SOES, you will collaborate closely with the Sterile Processing Departments and Operating Room teams, playing a critical role in ensuring the success of surgical procedures. This position is more than just a job-it is a gateway to an exciting and diverse career path. Whether you aspire to transition into medical device sales, advance into leadership, share your knowledge as an educator, or specialize in marketing, the opportunities for growth within KARL STORZ are limitless.

With a commitment to internal development, we empower you to explore your passions, develop your skills, and propel your career to new heights. Join us and be part of a team dedicated to making a tangible impact on global health!

What you will be doing:

Clinical Support: Provide direct, on-site assistance in the Operating Room, Sterile Processing, and Biomed departments at your assigned hospital.

Technical and Equipment Management:

• Set up and maintain KARL STORZ video systems.

• Inspect, troubleshoot, and repair medical devices.

• Oversee repair and equipment exchange processes.

• Transport, clean, and sterilize instruments after use.

Training and Education: Train O.R. staff and support departments on the use and maintenance of KARL STORZ devices.

Key attributes of an exceptional SOES:

• Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements.

• Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism.

• Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information.

• Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships.

• Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions.

What is in it for you:

• Relocation Support:
  • Enjoy generous relocation reimbursement packages to ease your transition.
• Professional Growth & Development:
  • Receive financial support to obtain industry certifications (e.g., CST, CRCST).
  • Get reimbursed for certification exam fees and study materials.
  • Take advantage of ongoing training and educational opportunities to advance your career.
• Collaborative & Dynamic Work Environment:
  • Engage in cross-functional collaboration and knowledge sharing.
  • Benefit from regular feedback, recognition, and support for your growth and development.
  • Be part of a team that celebrates successes together.
• Access to Cutting-Edge Medical Technologies:
  • Work with state-of-the-art medical equipment.
  • Collaborate with leading medical professionals.
  • Contribute to innovative solutions that improve patient care.

Who we are:

KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.

• Develop and implement strategic operational improvement plans.
• Lead cross-functional teams in process optimization initiatives.
• Analyze operational data to identify inefficiencies and opportunities.
• Oversee change management processes for new operational models.
• Drive a culture of continuous improvement and innovation.
• Ensure alignment of operations with strategic business goals.
• Report on operational performance and efficiency gains to senior leadership.

Role Overview: The KARL STORZ Surgical Operational Efficiency Specialist (SOES) is a trained Specialist with M.I.S equipment and devices and an integral member of the KARL STORZ Service team providing support in theHouston, TX area. The SOES is responsible for the management and troubleshooting of these devices (including hand instruments, video equipment, and the integrated Operating Room (OR1) within their assigned hospital. SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more. Responsibilities: Face-to-face customer support, including OR, SPD, and Biomed, Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionality Monitoring, reporting, and facilitating repair/exchange transactions Keeping repairs and replacement equipment expenses within a predetermined budget for the account. Training and education for the OR, SPD, and supporting departments, Designing process improvements to improve efficiencies and reduce repair costs Identifying opportunities to reduce instrument damage and related repair costs Gathering detailed usage and repair data Identifying and implementing reusable strategies Communicating effectively with a diverse clientele including good written and oral communication skills as well as good interpersonal skills are required. Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations. The SOES will be part of an operations team tasked with providing the customer with cost-reduction initiatives and value well beyond the tasks listed above. This role will include all aspects of the implementation of reusable M.I.S. products from training to procedural support. The candidate will also be responsible for capturing procedural and device usage data. While analysis of the data will not be necessary, they must have a strong comprehension of the data that is collected. In some accounts, the SOES will also be responsible for the transporting, cleaning, and packaging of instruments after use. At its core, the SOES program's goal is to manage M.I.S. devices and facilitate and expedite successful M.I.S. procedures, thus allowing the surgeon and staff to focus on the patient and not on equipment and related issues. Essential Functions: Level of accountability: Generally independent but supervised; Level of decision making: Specialized tasks Supervision: Does not supervise others directly Financial/Budgetary: Little or no financial impact on revenues or cost Has contact with KSEA internal staff, other team members, and hospital contacts Physical Requirements: Considerable mental and physical effort Travel: Up to 5% of travel during the year Ability to work on-call weekends/evening hours (rotating schedule across the team) Must be able to lift/push/pull up to 25lbs Qualifications: A minimum education level of a high school diploma with related experience; a higher degree preferred Preferred 2-4 years experience in surgical technology or central sterile experience or previous work history in medical sales or services management

Role Overview:

The KARL STORZ Surgical Operational Efficiency Specialist (SOES) is a trained Specialist with M.I.S equipment and devices and an integral member of the KARL STORZ Service team providing support in the Austin, TX area. The SOES is responsible for the management and troubleshooting of these devices (including hand instruments, video equipment, and the integrated Operating Room (OR1) within their assigned hospital.

SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more.

Responsibilities:

• Face-to-face customer support, including OR, SPD, and Biomed,

• Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionality

• Monitoring, reporting, and facilitating repair/exchange transactions

• Keeping repairs and replacement equipment expenses within a predetermined budget for the account.

• Training and education for the OR, SPD, and supporting departments,

• Designing process improvements to improve efficiencies and reduce repair costs

• Identifying opportunities to reduce instrument damage and related repair costs

• Gathering detailed usage and repair data

• Identifying and implementing reusable strategies

• Communicating effectively with a diverse clientele including good written and oral communication skills as well as good interpersonal skills are required.

• Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations.

• The SOES will be part of an operations team tasked with providing the customer with cost-reduction initiatives and value well beyond the tasks listed above.

• This role will include all aspects of the implementation of reusable M.I.S. products from training to procedural support.

• The candidate will also be responsible for capturing procedural and device usage data. While analysis of the data will not be necessary, they must have a strong comprehension of the data that is collected.

• In some accounts, the SOES will also be responsible for the transporting, cleaning, and packaging of instruments after use.

At its core, the SOES program's goal is to manage M.I.S. devices and facilitate and expedite successful M.I.S. procedures, thus allowing the surgeon and staff to focus on the patient and not on equipment and related issues.

Essential Functions:

• Level of accountability: Generally independent but supervised;

• Level of decision making: Specialized tasks

• Supervision: Does not supervise others directly

• Financial/Budgetary: Little or no financial impact on revenues or cost

• Has contact with KSEA internal staff, other team members, and hospital contacts

• Physical Requirements: Considerable mental and physical effort

• Travel: Up to 5% of travel during the year

• Ability to work on-call weekends/evening hours (rotating schedule across the team)

• Must be able to lift/push/pull up to 25lbs

Qualifications:

• A minimum education level of a high school diploma with related experience; a higher degree preferred

• Preferred 2-4 years experience in surgical technology or central sterile experience or previous work history in medical sales or services management

Role Overview:

The KARL STORZ Surgical Operational Efficiency Specialist (SOES) is a trained Specialist with M.I.S equipment and devices and an integral member of the KARL STORZ Service team providing support in the
Houston, TX area. The SOES is responsible for the management and troubleshooting of these devices (including hand instruments, video equipment, and the integrated Operating Room (OR1) within their assigned hospital.

SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more.

Responsibilities:

• Face-to-face customer support, including OR, SPD, and Biomed,

• Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionality

• Monitoring, reporting, and facilitating repair/exchange transactions

• Keeping repairs and replacement equipment expenses within a predetermined budget for the account.

• Training and education for the OR, SPD, and supporting departments,

• Designing process improvements to improve efficiencies and reduce repair costs

• Identifying opportunities to reduce instrument damage and related repair costs

• Gathering detailed usage and repair data

• Identifying and implementing reusable strategies

• Communicating effectively with a diverse clientele including good written and oral communication skills as well as good interpersonal skills are required.

• Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations.

• The SOES will be part of an operations team tasked with providing the customer with cost-reduction initiatives and value well beyond the tasks listed above.

• This role will include all aspects of the implementation of reusable M.I.S. products from training to procedural support.

• The candidate will also be responsible for capturing procedural and device usage data. While analysis of the data will not be necessary, they must have a strong comprehension of the data that is collected.

• In some accounts, the SOES will also be responsible for the transporting, cleaning, and packaging of instruments after use.

At its core, the SOES program's goal is to manage M.I.S. devices and facilitate and expedite successful M.I.S. procedures, thus allowing the surgeon and staff to focus on the patient and not on equipment and related issues.

Essential Functions:

• Level of accountability: Generally independent but supervised;

• Level of decision making: Specialized tasks

• Supervision: Does not supervise others directly

• Financial/Budgetary: Little or no financial impact on revenues or cost

• Has contact with KSEA internal staff, other team members, and hospital contacts

• Physical Requirements: Considerable mental and physical effort

• Travel: Up to 5% of travel during the year

• Ability to work on-call weekends/evening hours (rotating schedule across the team)

• Must be able to lift/push/pull up to 25lbs

Qualifications:

• A minimum education level of a high school diploma with related experience; a higher degree preferred

• Preferred 2-4 years experience in surgical technology or central sterile experience or previous work history in medical sales or services management

We are seeking an experiencedSurgical Operational Efficiency Specialist (SOES) to provide on-site, hands-on support for KARL STORZ surgical instruments and video systems at assigned hospitals or surgery centers. This role partners closely with Sterile Processing Departments (SPD), Operating Room (OR) staff, and Biomed teams to ensure optimal equipment performance. OES roles often lead to advancement opportunities in Sales, Marketing, and Leadership.

Key Responsibilities:

• Full-service support: decontamination, reprocessing, assembly, sterilization

• Set up and troubleshoot video tower and surgical equipment in the OR

• Provide face-to-face technical support to SPD, OR, and Biomed teams

• Manage inspection, repair, exchange, and maintenance of devices

• Collect usage data and identify opportunities to reduce instrument damage

• Perform and document preventative maintenance and repairs

Qualifications:

• High school diploma or equivalentand at least 2 certifications (e.g., CRCST, CST, CCSVP, CER)or a Bachelor's degree

• 5+ years' experience in OES or in Sterile Processing, Surgical Technology, or a related medical field

• Strong communication and organizational skills

• Technically proficient with MS Office, especially Excel

• Able to lift/push/pull up to 25 lbs

• Drug screening required (safety-sensitive role)

Why Join Us?
Join a team that supports surgical excellence and patient care while opening doors to long-term career growth within KARL STORZ.

Apply today to grow your impact in a dynamic healthcare environment.

• Assess current business operations and identify areas for improvement.
• Develop and implement strategies to enhance operational efficiency and reduce costs.
• Lead client projects focused on process optimization, Lean, and Six Sigma.
• Analyze operational data and performance metrics to drive insights.
• Design and implement new operational processes and workflows.
• Manage client relationships and ensure project success.
• Mentor and guide junior consultants and project team members.
• Prepare and present recommendations and project findings to senior clients.
• Facilitate workshops and training sessions on operational best practices.
• Contribute to business development and proposal writing efforts.

• MBA or Master's degree in Operations Management, Business Administration, Engineering, or a related field.
• Minimum of 7 years of experience in management consulting, operations management, or process improvement.
• Demonstrated experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Strong analytical and problem-solving capabilities.
• Excellent project management and client-facing skills.
• Proficiency in data analysis and process mapping tools.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work effectively in a hybrid work environment.

• Master’s degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 8 years of progressive experience in management consulting or a similar internal strategic role, with a focus on operational improvement.
• Demonstrated expertise in process analysis, optimization methodologies (Lean, Six Sigma), and change management.
• Proven ability to lead complex projects from inception to completion, managing timelines and budgets effectively.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Strong financial acumen and experience with financial modeling.
• Excellent written and verbal communication skills, including executive-level presentation abilities.
• Proficiency in project management software and data analysis tools.
• Ability to thrive in a fast-paced, client-facing environment.