1,486 Vp Of Process Improvement jobs in the United States

Role Overview:

The KARL STORZ Surgical Operational Efficiency Specialist (SOES) is a trained Specialist with M.I.S equipment and devices and an integral member of the KARL STORZ Service team providing support in the
Houston, TX area. The SOES is responsible for the management and troubleshooting of these devices (including hand instruments, video equipment, and the integrated Operating Room (OR1) within their assigned hospital.

SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more.

Responsibilities:

• Face-to-face customer support, including OR, SPD, and Biomed,

• Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionality

• Monitoring, reporting, and facilitating repair/exchange transactions

• Keeping repairs and replacement equipment expenses within a predetermined budget for the account.

• Training and education for the OR, SPD, and supporting departments,

• Designing process improvements to improve efficiencies and reduce repair costs

• Identifying opportunities to reduce instrument damage and related repair costs

• Gathering detailed usage and repair data

• Identifying and implementing reusable strategies

• Communicating effectively with a diverse clientele including good written and oral communication skills as well as good interpersonal skills are required.

• Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations.

• The SOES will be part of an operations team tasked with providing the customer with cost-reduction initiatives and value well beyond the tasks listed above.

• This role will include all aspects of the implementation of reusable M.I.S. products from training to procedural support.

• The candidate will also be responsible for capturing procedural and device usage data. While analysis of the data will not be necessary, they must have a strong comprehension of the data that is collected.

• In some accounts, the SOES will also be responsible for the transporting, cleaning, and packaging of instruments after use.

At its core, the SOES program's goal is to manage M.I.S. devices and facilitate and expedite successful M.I.S. procedures, thus allowing the surgeon and staff to focus on the patient and not on equipment and related issues.

Essential Functions:

• Level of accountability: Generally independent but supervised;

• Level of decision making: Specialized tasks

• Supervision: Does not supervise others directly

• Financial/Budgetary: Little or no financial impact on revenues or cost

• Has contact with KSEA internal staff, other team members, and hospital contacts

• Physical Requirements: Considerable mental and physical effort

• Travel: Up to 5% of travel during the year

• Ability to work on-call weekends/evening hours (rotating schedule across the team)

• Must be able to lift/push/pull up to 25lbs

Qualifications:

• A minimum education level of a high school diploma with related experience; a higher degree preferred

• Preferred 2-4 years experience in surgical technology or central sterile experience or previous work history in medical sales or services management

Our client is seeking a highly accomplished Senior Management Consultant specializing in Operational Efficiency to join their dynamic team, based in **Oklahoma City, Oklahoma, US**, but operating remotely. This role demands a strategic thinker with extensive experience in analyzing business processes, identifying inefficiencies, and developing innovative solutions to enhance productivity and profitability. The Senior Management Consultant will work with a diverse range of clients across various industries, providing expert advice and implementing actionable strategies. Responsibilities include conducting in-depth business process reviews, performing gap analyses, designing optimized workflows, and facilitating change management initiatives. You will be expected to develop strong client relationships, understand their unique challenges, and deliver tailored recommendations that drive tangible results. A key part of this role involves leveraging data analytics and industry best practices to pinpoint areas for improvement in areas such as supply chain management, production, customer service, and organizational structure. The ideal candidate will possess exceptional analytical, problem-solving, and communication skills, with the ability to present complex information clearly and persuasively to executive-level audiences. Experience in project management, including scoping, planning, execution, and monitoring of consulting engagements, is essential. This is a fully remote position, requiring self-discipline, strong time management skills, and the ability to collaborate effectively with virtual teams and clients. Our client values a proactive approach to identifying new opportunities for client value creation and stays abreast of emerging trends and technologies in management consulting. You will be instrumental in helping organizations achieve their strategic objectives through enhanced operational performance. This role offers a significant opportunity for professional growth and exposure to a wide array of business challenges. If you are a seasoned consultant passionate about driving operational excellence and delivering impactful solutions, we encourage you to apply.

Responsibilities:

• Conduct comprehensive analyses of client business processes to identify inefficiencies and areas for improvement.
• Develop and implement strategic recommendations to optimize operational performance, reduce costs, and enhance productivity.
• Design and facilitate process improvement initiatives, including workflow redesign and technology adoption.
• Lead client engagements from inception to completion, managing project scope, timelines, and deliverables.
• Collaborate with clients to define key performance indicators (KPIs) and establish metrics for success.
• Prepare and present detailed reports and presentations to senior management and stakeholders.
• Facilitate workshops and training sessions for client teams on new processes and methodologies.
• Stay abreast of industry best practices, emerging trends, and innovative solutions in operational efficiency.
• Foster strong relationships with clients, serving as a trusted advisor.
• Contribute to business development efforts, including proposal writing and client acquisition.

Qualifications:

• Master's degree in Business Administration, Management, Engineering, or a related field.
• Minimum of 7 years of experience in management consulting, with a focus on operational efficiency and process improvement.
• Proven track record of successfully leading and delivering complex consulting projects.
• Deep understanding of various business process modeling techniques and analytical tools.
• Exceptional analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills, with strong presentation abilities.
• Demonstrated ability to manage multiple projects and stakeholders simultaneously.
• Proficiency in project management methodologies.
• Experience with data analysis and visualization tools.
• Ability to work independently and effectively in a remote environment.

Role Overview:

The KARL STORZ Surgical Operational Efficiency Specialist (SOES) is a trained Specialist with M.I.S equipment and devices and an integral member of the KARL STORZ Service team providing support in the
San Antonio, TX area. The SOES is responsible for the management and troubleshooting of these devices (including hand instruments, video equipment, and the integrated Operating Room (OR1) within their assigned hospital.

SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more.

Shift: 2:30PM-11:00PM

Responsibilities:

• Face-to-face customer support, including OR, SPD, and Biomed,

• Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionality

• Monitoring, reporting, and facilitating repair/exchange transactions

• Keeping repairs and replacement equipment expenses within a predetermined budget for the account.

• Training and education for the OR, SPD, and supporting departments,

• Designing process improvements to improve efficiencies and reduce repair costs

• Identifying opportunities to reduce instrument damage and related repair costs

• Gathering detailed usage and repair data

• Identifying and implementing reusable strategies

• Communicating effectively with a diverse clientele including good written and oral communication skills as well as good interpersonal skills are required.

• Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations.

• The SOES will be part of an operations team tasked with providing the customer with cost-reduction initiatives and value well beyond the tasks listed above.

• This role will include all aspects of the implementation of reusable M.I.S. products from training to procedural support.

• The candidate will also be responsible for capturing procedural and device usage data. While analysis of the data will not be necessary, they must have a strong comprehension of the data that is collected.

• In some accounts, the SOES will also be responsible for the transporting, cleaning, and packaging of instruments after use.

At its core, the SOES program's goal is to manage M.I.S. devices and facilitate and expedite successful M.I.S. procedures, thus allowing the surgeon and staff to focus on the patient and not on equipment and related issues.

Essential Functions:

• Level of accountability: Generally independent but supervised;

• Level of decision making: Specialized tasks

• Supervision: Does not supervise others directly

• Financial/Budgetary: Little or no financial impact on revenues or cost

• Has contact with KSEA internal staff, other team members, and hospital contacts

• Physical Requirements: Considerable mental and physical effort

• Travel: Up to 5% of travel during the year

• Ability to work on-call weekends/evening hours (rotating schedule across the team)

• Must be able to lift/push/pull up to 25lbs

Qualifications:

• A minimum education level of a high school diploma with related experience; a higher degree preferred

• Preferred 2-4 years experience in surgical technology or central sterile experience or previous work history in medical sales or services management

Join the Clean Energy Revolution

Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.

Responsibilities

• Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles

• Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives

• Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE

• Develops and reviews financial benefit models for major process improvement projects

• Delivers innovative business process solutions that capitalize on technology and increase efficiency

• Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes

• Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives

• Prepares detailed reports and presentations to present findings and recommendations to senior management

• Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.

• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Seven or more years of experience with business process improvement or operational excellence initiatives.

Preferred Qualifications

• Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.

• 5+ years leading cross-functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.

• Proficient Excel and PowerPoint; proven ability to transform analysis into executive-ready narratives, dashboards, and presentations.

• Working knowledge of Microsoft Power Platform and Copilot to enable business-led automation.

• Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work-Management/GIS) is a plus.

• Exceptional stakeholder engagement and communication skills across technical and non-technical audiences; comfortable prepping leaders for forums and decisions.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

• Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• The primary work location for this position is Pomona Innovation Village.

• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

Engagement Type

Contract

Key Responsibilities:

Support Microsoft Power Apps and Automate Solutions (70%)

• Develop, enhance, and maintain Power Apps solutions to improve workflow automation and efficiency.
• Design, implement, and support Power Automate processes, integrating automation solutions with business operations.
• Provide technical support, including managing and resolving support tickets related to Power Apps and Automate.
• Assist in building tier 1 applications and contribute to tier 2 app development using premium connectors.
• Analyze system performance and optimize applications for scalability and security.
• Create and maintain Power BI dashboards to track automation effectiveness.

Leadership and Team Guidance (30%)

• Act as the lead analyst, guiding and mentoring a team of analysts working on Power Apps and Automate solutions.
• Ensure best practices in Power Platform development and optimization are followed across the analyst team.
• Collaborate with IT and business stakeholders to ensure alignment of solutions with organizational goals.
• Provide training and knowledge-sharing sessions to enhance the team's Power Platform capabilities.
• Present insights, recommendations, and progress updates to leadership.

Experience & Qualifications

• 7+ years in business/application analysis, automation solutions, or Power Platform development.
• Proven expertise in Power Apps and Power Automate, including enterprise-scale deployment and optimization.
• Extensive experience supporting and enhancing low-code/no-code applications in complex environments.

Skills

• Advanced proficiency in Microsoft Power Apps, Power Automate, Canvas App, Power BI, and Azure integrations.
• Strong knowledge of application lifecycle management, low-code development, and cloud technologies.
• Experience with Application Performance Monitoring (APM) tools for Microsoft Power Platform solutions.
• Ability to lead, mentor, and support a team of analysts while maintaining a hands-on technical approach.
• Expertise in translating technical capabilities into actionable business strategies.

Education & Certification

• Bachelor's degree in IT, Computer Science, or a related field.
• Certifications in Microsoft Power Platform, Azure, or related technologies are highly desirable.

Required/Desired Skills

Skill Required/Desired Amount of Experience Exceptional verbal and written communication skills. Required 8 Years Engineering business process improvement resulting in streamlined and effective processes with a mind towards automated solutions. Required 8 Years Leading, delegating, motivating, and obtaining desired results. Required 5 Years Work with business units to assess complex business functions and processes. Required 5 Years Negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically. Required 5 Years Advanced Microsoft Power App and Automate experience Required 7 Years

Skills:

Microsoft Power App

Join the Clean Energy Revolution
Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.
**Responsibilities**
+ Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles
+ Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives
+ Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE
+ Develops and reviews financial benefit models for major process improvement projects
+ Delivers innovative business process solutions that capitalize on technology and increase efficiency
+ Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes
+ Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives
+ Prepares detailed reports and presentations to present findings and recommendations to senior management
+ Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Seven or more years of experience with business process improvement or operational excellence initiatives.
Preferred Qualifications
+ Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.
+ 5+ years leading cross‑functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.
+ Proficient Excel and PowerPoint; proven ability to transform analysis into executive‑ready narratives, dashboards, and presentations.
+ Working knowledge of Microsoft Power Platform and Copilot to enable business‑led automation.
+ Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work‑Management/GIS) is a plus.
+ Exceptional stakeholder engagement and communication skills across technical and non‑technical audiences; comfortable prepping leaders for forums and decisions.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Pomona Innovation Village.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

Join the Clean Energy Revolution
Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.
**Responsibilities**
+ Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles
+ Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives
+ Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE
+ Develops and reviews financial benefit models for major process improvement projects
+ Delivers innovative business process solutions that capitalize on technology and increase efficiency
+ Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes
+ Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives
+ Prepares detailed reports and presentations to present findings and recommendations to senior management
+ Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Seven or more years of experience with business process improvement or operational excellence initiatives.
Preferred Qualifications
+ Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.
+ 5+ years leading cross‑functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.
+ Proficient Excel and PowerPoint; proven ability to transform analysis into executive‑ready narratives, dashboards, and presentations.
+ Working knowledge of Microsoft Power Platform and Copilot to enable business‑led automation.
+ Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work‑Management/GIS) is a plus.
+ Exceptional stakeholder engagement and communication skills across technical and non‑technical audiences; comfortable prepping leaders for forums and decisions.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Pomona Innovation Village.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Process Improvement
Manager, Project & Change Management
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.
ROLE
- Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements.
- Develop detailed project plans, KPIs to measure project success, and manages all implementation processes within budget constraints
- Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
- Conduct change impact assessments, build change plan, highlight gaps, manage change needs
- Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
- Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives through communications
- Create communication and messaging to stakeholders, including project updates to senior leadership
- Act as trusted business partner and project and change management advisor for project managers, consulting on escalations and advising on methodologies
- Think innovatively, challenge status quo, reinforce change, advocate for change
ALL ABOUT YOU
- A PMP and/or a change management certification preferred
- A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Demonstrated success building relationships and delivering results on key strategic initiatives
- Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication
- Experience driving large scale strategic transformations through program and change management across multiple geographies and functions
- Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
- Experience in conflict resolution, negotiation, and persuasion
- Expertise in communications and marketing with experience building communications which target all levels of the business including executive team members.
- Experience building change impacts, change plans, communication plans, and presentations.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $117,000 - $82,000 USD
Arlington, Virginia: 135,000 - 209,000 USD
Purchase, New York: 135,000 - 209,000 USD

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Process Improvement
Manager, Project & Change Management
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.
ROLE
- Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements.
- Develop detailed project plans, KPIs to measure project success, and manages all implementation processes within budget constraints
- Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
- Conduct change impact assessments, build change plan, highlight gaps, manage change needs
- Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
- Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives through communications
- Create communication and messaging to stakeholders, including project updates to senior leadership
- Act as trusted business partner and project and change management advisor for project managers, consulting on escalations and advising on methodologies
- Think innovatively, challenge status quo, reinforce change, advocate for change
ALL ABOUT YOU
- A PMP and/or a change management certification preferred
- A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Demonstrated success building relationships and delivering results on key strategic initiatives
- Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication
- Experience driving large scale strategic transformations through program and change management across multiple geographies and functions
- Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
- Experience in conflict resolution, negotiation, and persuasion
- Expertise in communications and marketing with experience building communications which target all levels of the business including executive team members.
- Experience building change impacts, change plans, communication plans, and presentations.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $117,000 - $82,000 USD
Arlington, Virginia: 135,000 - 209,000 USD
Purchase, New York: 135,000 - 209,000 USD