6,153 Wordpress Support Technician jobs in the United States

Job ID:
Job Title: Level 2 Web Support Engineer
Location: Remote 100%

Duration: 8 months

Contract Type: W2 only

Pay Rate: $45 • $50/Hour

Role Mandate:

• This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns.
• This role may be required to communicate directly with Agents and customers with resolution or status updates.

• Level 2 Web Support Engineer is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer facing software systems.
• This role needs a good understanding of web technologies - both front end (HTML, CSS, Javascript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.)
• Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.

• Prior experience as a web developer.
• Experience with observability platforms like Dynatrace, Datadog etc. is a plus.
• Ability to query and analyze complex data problems will be helpful.
• Ability to multi-task and manage multiple issues simultaneously is required.

• Use the University's content management system to edit and maintain webpages and add tags to pages.
• Assist team members in updating and maintaining the website's information architecture.
• Put together bulk email messages using pre-made templates.
• Conduct research on various web projects.
• Pitch and recommend new ideas during team brainstorms.
• Troubleshoot errors and problems, when necessary.
• Assisting with WCAG 2.1 Level AA standards and caption requirements for documents, forms and webpages.

• Must be an undergraduate student (sophomore, junior or senior) currently pursuing a degree in computer science, marketing or communications.
• Be able to work in a fast-paced environment, accomplish multiple tasks and meet tight deadlines.
• Preferred to have some knowledge of scripting languages (HTML, CSS, JavaScript, etc.) or at least an appreciation of and a desire to learn these languages.
• Possess basic computer skills, including Microsoft Office Suite and Internet search capability. Additional knowledge in Adobe Creative Suite is a plus.
• Have excellent written/oral communication and interpersonal skills.
• Be able to work both independently and as part of a team.
• Have strong attention to detail.

Position Details

Position Information

Requisition Number

S4695P

Home Org Name

Office of Information Technology

Division Name

CIO Information Technology

Position Title

Information Technology Manager - ServiceNow, SharePoint & Web Support

Job Class Code

MA04

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The Office of Information Technology is seeking a highly motivated and skilled technical manager to lead our ServiceNow, SharePoint, and Web Support team. This position will oversee the seamless delivery of IT services across the organization. The ideal candidate will have exceptional communication skills, be a skilled project leader, be dedicated to quality assurance, have a strong technical background, and have experience working in an educational environment.

Working onsite is a requirement of the job. May work up to 1-day hybrid remote in the local area with director's approval.

Essential Functions

• Lead the administration, configuration, design, and architecture of ServiceNow and SharePoint solutions, including custom applications and integrations, that meet client needs and industry best practices while ensuring security, scalability, and maintainability

• Lead cross-functional teams and collaborate with stakeholders to translate business requirements into technical solutions, applying both creative and analytical thinking while ensuring adherence to best practices

• Collaborate with cross-functional teams to ensure efficient incident management, problem resolution, and change management processes

• Provide technical leadership and mentorship to development teams to ensure the successful execution of projects

• Maintain current knowledge of advancements and emerging trends in ServiceNow, SharePoint, Web Support, andWCAG Accessibility standards to drive innovation, ensure compliance, and enhance service delivery

• Track and provide reports, plans, and platform roadmaps to business stakeholders and management

• Demonstrates a strong commitment to rigorous testing and comprehensive quality assurance

• Models the Leadership Principles of Empower, Enable, Encourage, and Develop direct reports.

Why Work at Auburn?

• Life-Changing Impact : Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.

• Culture of Excellence : We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.

• We're Here for You : Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.

• Sweet Home Alabama : The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.

• A Place for Everyone : Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Minimum Qualifications

• Bachelor's degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.

• 5 years of experience in a specific IT specialty.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

• Knowledge of information technology principles and applications, computer system management methodologies and new technologies.

• Ability to work well under pressure.

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to plan, assign, and/or supervise the work of others.

• Excellent communication skills both written and verbal.

Minimum Technology Skills

Minimum License and Certifications

Desired Qualifications

Desired Qualifications

• Demonstrated experience working within a Higher Education environment, including familiarity with academic operations, administrative systems, and institutional culture

• Knowledge of IT project and operations management to include team leadership skills, collaboration, coaching, mentoring, training, and ethical integrity

• Documented experience in leading and mentoring a complex, technical team

• Ability to translate specific strategic information into operational programs

• Strong experience in quality assurance and testing

• Proficient in IT industry trends, IT security regulations, andITIL best practices

• Ability to lead the design of technical solutions for a non-technical client base

• Exceptional written, verbal, and interpersonal skills, with strong attention to detail

• Strong troubleshooting, decision-making, and problem-solving abilities

• Master's Degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.

• ServiceNow Certified System Administrator (CSA )

• UnderstandITSM and integration requirements.

• Exceptional customer service skills with proven experience in Tier 1 and Tier 2 client support.

Posting Detail Information

Salary Range

$74,180 - $133,530

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

City position is located in:

Auburn

State position is located:

Alabama

List any hazardous conditions or physical demands required by this position

Posting Date

08/25/2025

Closing Date

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit theirwebsite ( to learn more.

Special Instructions to Applicants

Quick Link for Internal Postings

Documents Needed to Apply

Required Documents

1. Resume

2. Cover Letter

Optional Documents

1. Letter of Recommendation

2. Other

ROLE: Web & SharePoint Support Specialists

REQUIRED:

Active Public Trust Clearance

4 Years of demonstrable experience supporting and developing SharePoint and web platforms in an enterprise business environment.

Must be available during business hours of (with 1 hour lunch) EDT.

Location: Onsite in D.C.

DESCRIPTION:

On-site support required for the USCG C4IT Learning & Media division, as well as for CG-DOL. Team support includes Web/SharePoint, IT Customer support for MS Office, Adobe Creative Cloud, hardware issues, and Graphics support. Performed at Coast Guard Headquarters (CGHQ) in Washington, DC.

Constellation West is a 29-year WOSB and Prime Federal Contractor bidding on IT work for DHS supporting a USCG Mission.

Personnel we include at this time will have first right to openings when awarded.

ABOUT US:

Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.

Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference!

Benefits include but are not limited to:
• Competitive 401(k) plan with employer match
• Competitive Health Benefits with employer contribution
• Discounted Dental & Vision Benefits
• 11 Paid Holidays per year
• 15 Days starting PTO for new hires
• Tuition /CE reimbursement
• Pre-Tax Commuter Benefit Accounts
• STD/LTD/Life Insurance with buyup options
• Veteran Hiring Preference
• Conversion to an Employee-owned firm (ESOP) in 2025-a lucrative retirement benefit!

We are an Equal Opportunity Employer

Constellation West is proud to be an EEO/AA employer M/F/D/V

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

APPLY HERE TODAY

The Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Applications requiring support include Analytic Business Intelligence tools and Customer Relation Management (CRM) tools, like Pega. Works with end-users, stakeholders, and the O&M team daily via phone, email, or chat. Attends and supports both internal and external meetings that require the ability to communicate orally and in writing. This individual must also be familiar with issue tracking systems, like Jira, to track tickets and tasks. Individuals with SQL skills are preferred.

• Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

• Associates Degree or equivalent relevant experience.
• 1-5 years of experience in information technology, systems administration or other IT related field.

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.
• Individuals with SQL skills are preferred

The Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Applications requiring support include Analytic Business Intelligence tools and Customer Relation Management (CRM) tools, like Pega. Works with end-users, stakeholders, and the O&M team daily via phone, email, or chat. Attends and supports both internal and external meetings that require the ability to communicate orally and in writing. This individual must also be familiar with issue tracking systems, like Jira, to track tickets and tasks. Individuals with SQL skills are preferred.

• Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.

• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.

• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.

• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Minimum Qualifications

• Associates Degree or equivalent relevant experience.

• 1-5 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

• Applies standard methodology, techniques, procedures and criteria.

• Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.

• Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees.

• Exceptional customer service skills.

• Individuals with SQL skills are preferred

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$34.62/ hr

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.