1,239 Workflow Management jobs in the United States

Senior Business Analyst with workflow management experience - Canberra

• 5+ years of experience as a Business Analyst on large-scale ICT or transformation programs, ideally in government or highly regulated sectors.
• Demonstrated experience in iterative or agile delivery environments, with a strong focus on business process and workflow automation.
• Familiarity with ServiceNow or comparable platforms (e.g., Salesforce, PEGA, Dynamics).
• Strong facilitation and workshop leadership skills, with the ability to engage both business and technical stakeholders.
• Proven experience in stakeholder engagement, use case definition, and vendor coordination.
• Proficiency in documenting user stories, process flows, and functional requirements using tools like Visio or similar. • Excellent communication and interpersonal skills, with the ability to translate complex requirements into clear and actionable deliverables.
• Exposure to ServiceNow modules related to business workflows (e.g., HR, PPM, Knowledge Management, or custom apps).
• Understanding of ServiceNow platform architecture, configuration lifecycle, and licensing considerations.
• Experience supporting change enablement, benefits realisation, and post-implementation optimisation.
• Familiarity with Agile or SAFe delivery frameworks and associated tools (e.g., Jira, Confluence) • Relevant certifications such as CBAP, ServiceNow Fundamentals, or equivalent.
• Australian Citizen is mandate
• Hybrid working model

#BusinessAnalyst #SeniorBA #AgileBA #DigitalTransformation #ICTTransformation #WorkflowAutomation
#ServiceNow #ServiceNowJobs #Salesforce #PEGA #Dynamics365 #ProcessImprovement #PlatformConfiguration
#StakeholderEngagement #WorkshopFacilitation #UseCaseDesign #FunctionalRequirements #ProcessMapping
#AgileDelivery #SAFeAgile #ScrumTeam #Jira #Confluence #UserStories #BenefitsRealisation
#CBAP #BusinessAnalysisCertification #Visio #ChangeEnablement #PostImplementationSupport
#PublicSectorJobs #GovernmentProjects #RegulatedIndustries #ITJobsAustralia #canberrajobs
#ContractRole #HiringNow #HybridWork #ImmediateStart

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
· Be the process expert in how to best support (ITSM) IT Service Management Workflow by using ServiceNow ITSM products using ServiceNow best practices focused on configuration vs. customization
· Driving ITSM and CDSM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
· Lead customers in their efforts to take advantage of the ServiceNow Enterprise Architecture Solution's standard capabilities in their efforts to improve their processes
· Lead customer design workshops focused on ServiceNow ITSM functionality
· Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
· Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
· Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
· Guides and advocates for the customer's needs throughout the engagement
· Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
· Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
· Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
· Prepare all customer-facing deliverables focused on process
· Juggle multiple and complex projects/initiatives
· Promoting continuous improvement practices for delivery/engagement materials
· Supporting specific sales activities when required
· Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
· Up to 50% travel annually, driven by customer needs and internal meetings
**To be successful in this role you have:**
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· At least five years of consulting experience for complex, global organizations
· More than 5 years experience with IT Service Management as implementor
· Hands-on experience implementing enterprise architecture tools or platforms.
· Familiarity with IT Service Manageent frameworks and concepts (ITIL, IT4IT etc.).
· Proven ability to lead customer-facing projects and manage complex technical solutions.
· Problem-solving mindset with a strong focus on customer success and delivering value.
· Experience with cloud computing, digital transformation, and modern IT architectures is a plus.
· Understanding of Software development lifecycle and IT operation is a plus.
· Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT Service Management Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
· Solid experience in leading workshops and converting business requirements to configuration requirements by authoring user stories that support Agile Development
· Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
· Experience in analyzing and recommending IT Service Management strategies based on business priorities
· Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
· Proven team player and team builder
· Desired certifications include:
o ServiceNow Administrator
o ITIL v4
FD21
For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

· Be the process expert in how to best support (ITSM) IT Service Management Workflow by using ServiceNow ITSM products using ServiceNow best practices focused on configuration vs. customization

· Driving ITSM and CDSM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

· Lead customers in their efforts to take advantage of the ServiceNow Enterprise Architecture Solution's standard capabilities in their efforts to improve their processes

· Lead customer design workshops focused on ServiceNow ITSM functionality

· Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

· Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

· Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

· Guides and advocates for the customer's needs throughout the engagement

· Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources

· Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

· Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

· Prepare all customer-facing deliverables focused on process

· Juggle multiple and complex projects/initiatives

· Promoting continuous improvement practices for delivery/engagement materials

· Supporting specific sales activities when required

· Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

· Up to 50% travel annually, driven by customer needs and internal meetings

To be successful in this role you have:

· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

· At least five years of consulting experience for complex, global organizations

· More than 5 years experience with IT Service Management as implementor

· Hands-on experience implementing enterprise architecture tools or platforms.

· Familiarity with IT Service Manageent frameworks and concepts (ITIL, IT4IT etc.).

· Proven ability to lead customer-facing projects and manage complex technical solutions.

· Problem-solving mindset with a strong focus on customer success and delivering value.

· Experience with cloud computing, digital transformation, and modern IT architectures is a plus.

· Understanding of Software development lifecycle and IT operation is a plus.

· Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT Service Management Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

· Solid experience in leading workshops and converting business requirements to configuration requirements by authoring user stories that support Agile Development

· Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

· Experience in analyzing and recommending IT Service Management strategies based on business priorities

· Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

· Proven team player and team builder

· Desired certifications include:

o ServiceNow Administrator

o ITIL v4

FD21

For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Business Process Optimization Specialist II

General Summary:
Evaluates,documents, supports and tests systems utilized by the Treasury department forthe purpose of designing, recommending and re-engineering business processesaccordingly.

Principal Duties andResponsibilitie s:

• Understands departmental business operations and associated challenges. Identifies and analyzes strengths and weaknesses of operational processes to determine opportunities for enhancement.
• Consults with management to identify, prioritize, and solve a variety of business process needs and issues to meet departmental and bank goals.
• Analyzes requirements, workflow, and challenges to improve existing business processes. Documents description of business needs, core business activities, and steps required to enhance existing processes.
• Translates user requirements into business and functional specifications ensuring a common understanding between the business unit and software engineers (both internal and vendor supported).
• Writes functional specifications for projects and executes business unit testing efforts for assigned systems.Consults with business unit to create, facilitate and execute user acceptance test plans and test cases.
• Understands assigned system functionality. Ensures proper procedures and best practice are maintained from the perspective of the business unit.
• Reviews system capabilities, workflow, and scheduling limitations to determine if requested modifications are possible.
• Works with departmental management and software engineering to ensure that business processes are aligned with future anticipated needs (IT and Data Roadmap).Develops, reviews and edits requirements, business processes and recommendations related to process improvement efforts.
• Performs other duties and projects as assigned.

Minimum Knowledge,Skills and Abilities Required:

• Knowledge at a level normally acquired through the completion of a bachelor's degree in computer science, information systems, operations management, engineering or related field of study.
• Two or more years in business process analysis or related work. Relevant work experience exceeding these terms, or formal certifications/professional education in business process management or similar field may be considered in lieu of formal academic requirements.
• Experience with business process re-engineering is highly desired, as well as experience working with project stakeholders.
• Strong analytical skills to assess business process and determine appropriate solutions.
• Experience with systems implementation, functional specification writing, and technical aspects of customized development strongly preferred.
• Knowledge of, and experience working in, the financial services industry is highly preferred. General understanding of industry systems and practices is desirable.
• Strong written and verbal communication skills, able to communicate and present clearly to various levels of management.
• Demonstrated commitment to diversity and inclusion. Promotes an environment of empathy and respect, ensures the inclusion of all team members, and actively engages in D&I events and learning opportunities.

Working Conditions:
Requiresdaily interaction with PCs and data processing processes and software formajority of duties. Occasional work outside the Bank's normal business hours(i.e. weekends, evenings or early mornings) as necessary to meet projectschedules.

Business Process Optimization Specialist II

General Summary:
Evaluates,
documents, supports and tests systems utilized by the Treasury department for
the purpose of designing, recommending and re-engineering business processes
accordingly.

Principal Duties and
Responsibilitie s:

• Understands departmental business operations and associated challenges. Identifies and analyzes strengths and weaknesses of operational processes to determine opportunities for enhancement.
• Consults with management to identify, prioritize, and solve a variety of business process needs and issues to meet departmental and bank goals.
• Analyzes requirements, workflow, and challenges to improve existing business processes. Documents description of business needs, core business activities, and steps required to enhance existing processes.
• Translates user requirements into business and functional specifications ensuring a common understanding between the business unit and software engineers (both internal and vendor supported).
• Writes functional specifications for projects and executes business unit testing efforts for assigned systems.Consults with business unit to create, facilitate and execute user acceptance test plans and test cases.
• Understands assigned system functionality. Ensures proper procedures and best practice are maintained from the perspective of the business unit.
• Reviews system capabilities, workflow, and scheduling limitations to determine if requested modifications are possible.
• Works with departmental management and software engineering to ensure that business processes are aligned with future anticipated needs (IT and Data Roadmap).Develops, reviews and edits requirements, business processes and recommendations related to process improvement efforts.
• Performs other duties and projects as assigned.

Minimum Knowledge,
Skills and Abilities Required:

• Knowledge at a level normally acquired through the completion of a bachelor's degree in computer science, information systems, operations management, engineering or related field of study.
• Two or more years in business process analysis or related work. Relevant work experience exceeding these terms, or formal certifications/professional education in business process management or similar field may be considered in lieu of formal academic requirements.
• Experience with business process re-engineering is highly desired, as well as experience working with project stakeholders.
• Strong analytical skills to assess business process and determine appropriate solutions.
• Experience with systems implementation, functional specification writing, and technical aspects of customized development strongly preferred.
• Knowledge of, and experience working in, the financial services industry is highly preferred. General understanding of industry systems and practices is desirable.
• Strong written and verbal communication skills, able to communicate and present clearly to various levels of management.
• Demonstrated commitment to diversity and inclusion. Promotes an environment of empathy and respect, ensures the inclusion of all team members, and actively engages in D&I events and learning opportunities.
  
  

Working Conditions:
Requires
daily interaction with PCs and data processing processes and software for
majority of duties. Occasional work outside the Bank's normal business hours
(i.e. weekends, evenings or early mornings) as necessary to meet project
schedules.

Our client, a leading management consultancy renowned for its strategic insights and impactful solutions, is seeking a highly experienced Principal Consultant to spearhead initiatives in Phoenix, Arizona . This senior role focuses on driving significant business process improvements and operational efficiencies for a diverse portfolio of clients across multiple sectors. The ideal candidate will possess a sophisticated understanding of business process re-engineering, lean methodologies, Six Sigma, and organizational change management. You will be responsible for diagnosing complex operational challenges, designing tailored solutions, and leading the implementation of transformative changes that enhance productivity, reduce costs, and improve customer satisfaction.

As a Principal Consultant, you will engage directly with senior leadership teams, acting as a trusted advisor to guide them through intricate operational transformations. Your expertise in process mapping, workflow analysis, and performance metrics will be critical in identifying bottlenecks and opportunities for innovation. You will manage multiple client engagements simultaneously, ensuring the delivery of exceptional value and the achievement of strategic objectives. This role demands strong analytical capabilities, exceptional problem-solving skills, and the ability to influence stakeholders at all levels. Furthermore, you will contribute to the development of the firm's service offerings, mentor junior consultants, and actively participate in business development activities.

We are looking for a thought leader who can articulate complex concepts clearly, build consensus, and drive sustainable change. The ability to adapt strategies to unique client contexts and to foster a culture of continuous improvement within client organizations is paramount. This is an excellent opportunity for a seasoned professional to leverage their expertise, make a substantial impact, and advance their career within a prestigious consulting environment. Join our client and redefine operational excellence for businesses.

Key Responsibilities:

• Lead client engagements focused on business process optimization, operational strategy, and change management.
• Conduct in-depth analyses of existing business processes to identify inefficiencies and areas for improvement.
• Develop and implement strategic recommendations for process re-engineering, automation, and performance enhancement.
• Manage project scope, timelines, budgets, and client expectations effectively.
• Facilitate workshops and training sessions to drive adoption of new processes and methodologies.
• Build and maintain strong, long-term relationships with key client stakeholders.
• Contribute to the development of intellectual property and best practices within the firm.
• Mentor and coach consulting staff, fostering their professional development.

Qualifications:

• Master's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 10 years of relevant consulting experience, with a strong emphasis on business process improvement and operational excellence.
• Demonstrated expertise in methodologies such as Lean, Six Sigma (Black Belt preferred), and BPM.
• Proven experience in leading and managing complex change initiatives.
• Exceptional analytical, problem-solving, and strategic planning skills.
• Excellent communication, presentation, and interpersonal skills, with a track record of influencing senior executives.
• Ability to travel as required by client needs.

**Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
**Key Responsibilities**
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
**Required Qualifications:**
3 years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
**Preferred Qualifications:**
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
**Key Competencies**
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_
**Location:** _IL-Chicago_
**Requisition ID:** _081294_
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
**Key Responsibilities**
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
**Required Qualifications:**
3 years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
**Preferred Qualifications:**
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
**Key Competencies**
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_
**Location:** _IL-Chicago_
**Requisition ID:** _081294_
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
**Key Responsibilities**
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
**Required Qualifications:**
3 years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
**Preferred Qualifications:**
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
**Key Competencies**
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_
**Location:** _IL-Chicago_
**Requisition ID:** _081294_
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_