1,762 Workflow Management jobs in the United States

Job Description

Inova Alexandria Hospital Case Management Team is looking for a dedicated Experienced Case Manager Workflow Lead to join the Case Management Team. This role will be Full-Time, Day Shift, Monday - Friday 8:30 am - 5:00 pm + weekend rotations.

Inova Alexandria Hospital is a community hospital dedicated to offering a full range of healthcare services for all ages. We are the oldest continuously operating community hospital in Virginia. For more than 150 years, we have provided high quality medical care close to home for the communities we serve, earning us recognition for many "firsts" in patient care.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Case Manager Flow Lead Job Responsibilities:

• Serves as a Lead and resource for Discharge Planners (DCP) and the multi-disciplinary team by supporting the Discharge Planners (DCP) with guidance, training, participating in Multi-Disciplinary Rounds (MDRs), and management of patient assignments.
• Participates in the assessment of patients' clinical and psychosocial needs through review of patient information, personal contact with patients/families and interdisciplinary care team members, assures referrals for Social Determinants of Health (SDOH) patient/family needs, and identifies at risk populations by using approved screening tools and following established reporting procedures.
• Initiates and facilitates referrals to specialists, clinics, home healthcare, hospice, SNF, acute rehab, LTAC, TCM, medical equipment and supplies as indicated.
• Communicates routinely with patients, families, interdisciplinary healthcare team members and other appropriate parties with regard to the status of patients' care plans, progress toward treatment goals, identification of concerns/problems, problem solving and assisting with conflict resolution when necessary. Addresses/resolves system problems impeding diagnostic or treatment progress, documents as necessary to ensure continuity of care.
• Seeks consultation from appropriate disciplines/departments as required to expedite care and facilitate discharge.
• Communicates with payers or required parties to ensure reimbursement certification for assigned patients and discusses payer criteria with the Discharge Planner and issues on a case by case basis with clinical staff and follows-up to resolve problems with payers as needed.
• Works closely with Discharge Planners (DCP), members of patients' healthcare teams to manage and coordinate all areas of care and collaborates with the DCP, interdisciplinary care teams, patients and families in the assessment and coordination of discharge planning needs; collaborating with internal and external case managers.
• Ensures safe care to patients by adhering to policies, procedures and standards, within budgetary specifications including time/supply management, productivity and accuracy of practice.
• Assists in the collection and reporting of resource and financial indicators including clinical metrics case mix, LOS, cost per case, excess days, resource utilization, readmission rates, denials and appeals.
• Collects, analyzes and addresses variances from plans of care and care paths with physicians and/or other members of the healthcare team, and collects delay and other data, as well as quality metrics, for specific performance and/or outcome indicators.

Minimum Requirements:

• Education: Requires a Bachelor's Degree in Nursing or Master's Degree in Social Work.
• Experience : Requires a minimum of four (4) years acute care case management experience in an acute healthcare environment. Demonstrated understanding of DCP for specific disease states. Understanding of Social Determinants of Health (SDOH) impact on health.
• License: Must be licensed in the Commonwealth of Virginia to practice as a Registered Nurse (RN) or licensed as a Social Worker in Virginia or eligible to practice on the Commonwealth of Virginia as a Social Worker.
• Certification: Basic Life Support (BLS) for Healthcare Provider certification from the American Heart Association required upon start.
  • Must have one of the following: Accredited Case Manager (ACM) or Certified Case Manager (CCM)

Preferred Qualifications:

• Four (4) + years of previous Inpatient (hospital) case management experience, case management discharge planning, and supervisory/lead experience is highly preferred. Previous experience working through medically complex cases is also highly preferred.

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
We are seeking a strategic senior product marketing manager to drive market entry strategy and category creation for our hyper-scaled, proprietary database and analytics solutions in a large, fast-growing market segment ($78B TAM, per Gartner). As Senior PMM, you'll shape the future direction of our database and analytics portfolio, lead go-to-market strategy development and build strategic ISV partnerships that accelerate market adoption. You'll be responsible for defining our market positioning and driving thought leadership in the integration, data management, database, and AI space.
**What you get to do in this role:**
+ **GTM Strategy and Strategic Positioning:** Own the narrative for our database and analytics portfolio and drive initiatives around new solution offerings. Define and execute strategies that establish our position as a market leader, both internally (with sales, product, customer marketing, and demand generation/campaigns teams) and externally (with analysts, customers, partners and through strategic PR/communications). You'll also partner with product leadership on roadmap, pricing strategy, and refining our sales narrative.
+ **Demand Capture and Ecosystem Development:** Build comprehensive go-to-market plans that drive awareness and demand that deliver qualified pipeline across multiple prospect segments. Execute launch strategies across cross-functional teams that maximize market impact and drive adoption. Build and nurture relationships with industry analysts, partners, and thought leaders to expand our market influence. Regularly measure and optimize for effectiveness.
+ **Sales Enablement and Solution Growth:** Partner with sales leadership to develop and execute strategies that drive seller up-skilling, prospect qualification, and opportunity acceleration. Build and manage sales enablement programs that equip the field with compelling narratives and competitive insights that win strategic deals with large enterprises.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 8+ years of product marketing or product management experience, ideally in the data or analytics space
+ Deep experience in databases, data management & governance, and Insight-to-Action analytics use cases
+ Demonstrated ability to work with Marketing functional leads, Product, Sales Ops, and Sales teams while building strong relationships that drive results.
+ Track record of successfully launching and converting demand on enterprise software products
+ Excellent verbal and written communication skills, with experience presenting to executives, customers, and analysts
FD21
For positions in this location, we offer a base pay of $62,600 - 284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with federal customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.
As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding federal customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices. In this role, you will:
+ Serve as the process expert for ITSM workflows, leveraging ServiceNow products with a focus on **configuration over customization** .
+ Drive ITSM and CSDM process definition, re-engineering, improvement, and gap analysis during workshops with key sponsors and stakeholders.
+ Lead customer design workshops focused on ServiceNow ITSM functionality and enterprise architecture solutions.
+ Partner with customer process owners and SMEs to gather requirements using ServiceNow standard materials and collateral.
+ Guide customers in completing documentation such as business requirement workbooks.
+ Translate business needs into functional user stories with acceptance criteria, testing strategies, and knowledge transfer plans.
+ Advocate for the customer's needs throughout the engagement.
+ Support internal solution testing with technical resources, and guide customer unit and user acceptance testing.
+ Prepare customer-facing deliverables with a strong process focus.
+ Act as a lead contributor within engagement project teams to deliver successful outcomes.
+ Manage multiple, complex projects and initiatives simultaneously.
+ Promote continuous improvement practices in delivery and engagement materials.
+ Support sales activities when required.
+ Mentor and train ServiceNow colleagues and partners upon request.
+ Travel up to **50% annually** , based on customer and internal needs.
To be successful in this role, you will bring:
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Active U.S. TS/SCI clearance
+ Experience integrating **AI into work processes** (e.g., AI-powered tools, workflow automation, or decision support).
+ **5+ years of consulting experience** for complex, global organizations.
+ **5+ years of ITSM implementation experience** as an implementer.
+ Familiarity with ITSM frameworks such as **ITIL** or **IT4IT** .
+ Proven ability to lead customer-facing projects and deliver complex technical solutions.
+ A strong problem-solving mindset, customer success orientation, and ability to deliver business value.
+ Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
+ Understanding of software development lifecycle (SDLC) and IT operations (preferred).
+ Strong facilitation skills: able to lead workshops, convert business requirements into configuration requirements, and author user stories for Agile development.
+ Excellent written and verbal communication, including presentation skills (Visio, Word, PowerPoint).
+ Ability to analyze and recommend ITSM strategies aligned with business priorities.
+ Strong interpersonal skills with a **customer-centric and culturally aware** approach.
+ A proven team player and collaborator.
**Preferred Certifications**
+ ServiceNow Administrator
+ ITIL v4
FD21
For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Changing lives. Building Careers.
Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.
**SUMMARY DESCRIPTION**
Integra LifeSciences is a global medical technology leader headquartered in Princeton, New Jersey. Founded in 1989, it develops innovative products for neurosurgery, reconstructive and general surgery, and regenerative wound care, including the first FDA-approved artificial skin. By combining advanced surgical tools with biological regenerative technologies, Integra empowers clinicians to deliver confident, efficient, and impactful patient care worldwide.
Integra Life Sciences is looking for a Director of Business Process Optimization that will lead strategic process improvement global initiatives across key enterprise value streams. This highly collaborative role partners with cross-functional leaders, vendors, and employees at all levels to identify and drive opportunities for business process efficiencies across the enterprise. The Director will be accountable for transitioning improvements from design to implementation, ensuring sustainable change through strong project management and organizational change management (OCM) practices. This position may manage multiple direct reports. Key Responsibilities include:
+ Optimize enterprise-wide end-to-end processes and supporting systems by applying Lean principles to drive operational excellence, scalability and alignment with strategic business objectives.
+ Lead strategic assessments to identify and prioritize high-impact opportunities to improve processes and systems, ensuring alignment with cross-functional dependencies and enterprise goals.
+ Leveraging Lean methodology and in partnership with IT/IS, oversee process improvement activities across prioritized opportunities, identifying and partnering with process
+ owners and SMEs to ensure continuous improvement.
+ Lead implementation efforts to ensure process changes are successfully adopted and sustained.
+ Provide leadership across large, cross-functional matrix teams to achieve program and project objectives.
+ Apply Six Sigma tools and methodologies, including Value Stream Mapping, Kaizen events, A3, Kanban boards, 5 Whys, and FMEA, to solve complex business challenges and enhance processes. Collaborate with business and technology partners and their teams to design and implement future-state processes.
+ Build organizational capability in process excellence, identifying and mentoring process owners and key stakeholders in CI tools, techniques and methodologies to foster a culture of continuous improvement and strategic thinking.
Travel may be required up to 20%.
**SUPERVISION RECEIVED**
This role will report to the SVP of Enterprise Transformation & Program Management Office
and be part of various extended leadership teams to help align the organization towards process optimization program commitments.
**SUPERVISION EXERCISED**
This role will begin as an individual contributor role with potential to establish a team as the function matures.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Primary responsibilities are to:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
**Strategic Program Execution & Oversight**
+ Lead enterprise-level business process mapping and optimization efforts across the company
+ Ensure projects deliver measurable financial and operational benefits
+ Standardize best practices and tools for continuous improvement
**Lean & Value Stream Mapping**
+ Identify business processes with performance optimization potential
+ Monitor KPIs: measure performance improvements of new processes
+ Build process governance frameworks that drive ongoing accountability
**Leadership Alignment & Communication**
+ Partner with executives to define our process excellence strategy
+ Serve as a trusted advisor on business process performance optimization
+ Deliver training and mentorship on process excellence topics
**DESIRED QUALIFICATIONS**
The requirements listed below are representative of the knowledge, skill and/or ability required for his position.
+ Education: _Bachelor's degree or equivalent experience in a related field._
+ Required Experience:
+ 5+ years of industry experience in Life Sciences, Pharma, MedTech, or Biotech in a business management, marketing, or commercial operations role.
+ 5+ years of related work experience in Business Process Management (BPM), Business Analytics, Program/Project Management, or Business Operations.
+ 3+ years of experience applying Lean Six Sigma Black Belt certification.
+ Demonstrated success in continuous improvement and implementation initiatives globally.
+ Stakeholder engagement and influence: proven capability to build trust-based relationships with senior executives and key stakeholders at all levels, driving alignment and high-stakes decisions in a matrix organization.
+ Proven leadership experience across large cross-functional teams.
+ Strong program and project management background.
+ Preferred Qualifications:
+ 3-5 years of Management Consulting experience; executive presentation skills.
+ Experience with AI automation to improve process performance and quality.
+ Medical device industry experience.
+ Experience managing day-to-day operations of Business Process Consultants.
+ Functional understanding of Agile methodology.
+ Hands-on change management experience.
+ Preferred Certifications: Process Excellence / Six Sigma / Lean / Green or Black Belt / Organizational Change Management / PMP.
**Additional details** :
This role is hybrid between Princeton, NJ and remote. Office days are Tuesday, Wednesday and Thursday

Salary Pay Range:
$166,750.00 - $228,850.00 USD Salary
Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training **.** In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation **.** Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.
This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
EEO Is the Law ( | EOE including Disability/Protected Veterans ( LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA ( . If you have difficulty using our online system due to a disability and need an accommodation, please email us at
Unsolicited Agency Submission
Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.
Integra - Employer Branding from Integra LifeSciences on Vimeo (

**Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
**Key Responsibilities**
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
**Required Qualifications:**
3 years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
**Preferred Qualifications:**
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
**Key Competencies**
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
**Key Responsibilities**
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
**Required Qualifications:**
3 years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
**Preferred Qualifications:**
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
**Key Competencies**
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
+ Be the technical expert in how to best support ITOM by configuring Configuration Management Database (CMDB), Service Mapping and Dicovery capabilities using ServiceNow best practices focused on configuration vs. customization
+ Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
+ Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution's standard capabilities in their efforts to improve their ITOM capabilities
+ Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology
+ Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
+ Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
+ Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
+ Develop required integration components (SSO, LDAP, etc.) with multiple systems
+ Develop required portal components
+ Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
+ Juggle multiple and complex projects/initiatives
+ Promoting continuous improvement practices for delivery/engagement materials
+ Supporting specific sales activities when required
+ Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Up to 50% travel annually, driven by customer needs and internal meetings
**In order to be successful in this role, we need someone who has:**
+ A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations Discovery, Service Mapping and CMDB and/or Micro-Certifications
+ 8+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
+ Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
+ Strong understanding with leading ITOM leading practices and related systems and tools such as CMDB, integrations and event management.
+ Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
+ Proven team player and team builder
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
**Key Responsibilities**
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
**Required Qualifications:**
3 years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
**Preferred Qualifications:**
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
**Key Competencies**
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
**Key Responsibilities**
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
**Required Qualifications:**
3 years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
**Preferred Qualifications:**
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
**Key Competencies**
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_