637 Workforce Analyst jobs in the United States

QXO Background

QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company plans to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. Visit for more information.

Role Overview

We are seeking a Senior Workforce Analytics professional with strong technical skills to help build the next generation of QXO’s people analytics capability. This is a hands-on role, working directly with our data warehouse, BI tools, and coding environments to design and deliver dashboards, standardized reporting, and predictive analytics.

You will be responsible for building automated pipelines, visualizations, and advanced analytics models, partnering closely with HR, Finance, TA, and IT to ensure our data is clean, integrated, and actionable. This role is ideal for someone comfortable operating in a startup-like environment, building from the ground up, working in the grey, and helping shape structure where it doesn’t yet exist.

Key Responsibilities

Data Engineering & Integration

• Ingest, transform, and prepare data from multiple HR systems (UKG, Oracle, ADP, SuccessFactors, iCIMS, Cornerstone) and Salesforce into the enterprise data warehouse.
• Write efficient SQL queries to clean, join, and aggregate workforce datasets.
• Partner with HRIS/IT to improve front-end data capture processes (e.g., standardizing prior employer, termination reasons, job change fields).
• Operate effectively in a fast-evolving environment, balancing structure with flexibility, and helping build processes, standards, and tools where they don’t yet exist.

Analytics & Dashboard Development

• Design, build, and maintain dashboards in BI tools (Tableau, Power BI, or future-state solutions such as Visier or internal build).
• Automate recurring reporting processes and create self-service data products for HRLT and business leaders.
• Translate metrics into leader-friendly visuals and narratives that connect people outcomes to business and financial impact.

Advanced Analytics & Modeling

• Build and operationalize predictive models (turnover risk, cost of attrition, hiring funnel efficiency, pay equity).
• Use Python/R to perform statistical modeling and exploratory data analysis.
• Apply NLP techniques to unstructured data (survey comments, case management tickets, exit interview text) to extract insights.

Governance & Culture

• Contribute to the data dictionary and enforce consistent metric definitions.
• Ensure secure, governed access (RBAC/ABAC) to sensitive HR data.
• Train HRBPs and managers on how to use dashboards, interpret metrics, and apply insights in decision-making.

Qualifications

• Bachelor’s degree, in Data Analytics, Computer Science, HR, Business, or related field (Master’s preferred).
• 5+ years in Workforce/People Analytics or Business Analytics with strong technical focus.
• Comfortable working in ambiguous environments and building from the ground up, thrives in a startup-style culture of experimentation and iteration.
• Expertise in SQL (BigQuery, Snowflake, or similar).
• Proficiency with Python or R for data transformation and modeling.
• Experience building dashboards in Tableau, Power BI, or equivalent BI tools.
• Familiarity with HRIS and ATS data (UKG, SuccessFactors, Oracle, ADP, iCIMS).
• Understanding of data governance, security, and workforce metric definitions.
• Excellent communication skills, able to explain complex analyses to executives.

Success in This Role Looks Like

• Leaders access clean, standardized dashboards tied to business KPIs and financials.
• Data pipelines are automated and reliable, reducing manual reporting effort.
• Turnover cost models and predictive analytics inform real workforce decisions.
• HRBPs and managers are trained and confident in using self-service data tools.
• QXO has stronger data governance, cleaner inputs, and a culture of using data for decision-making.

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
**Position Purpose:** Provide consistency in scheduling, reporting, and processes as well as optimal utilization of systems, performance metrics, data analysis, reporting and overall operational functions.
+ Serve as a lead for the Workforce staff and departmental functions.
+ Manage/oversee real time call activity at various call centers.
+ Design and generate department reports.
+ Perform routine audits on each Workforce staff to ensure desired quality is being met.
+ Work as a liaison between workforce management and reporting and projects team to ensure team is aware of any upcoming changes and provide insight on the day-to-day functions of the call center
+ Develop polices and procedures for the workforce management unit.
+ Assist with the development of expansion of new business.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Education/Experience:** High school diploma or equivalent, Bachelor's degree preferred. 5+ years of call center scheduling and service level experience. 1+ years of workforce management experience in nurse triage call center environment. Working knowledge of telephony systems, call center technology and vocabulary, manpower planning and scheduling concepts. Experience with forecasting and workforce management optimization software. Proficiency with all MS Office applications, CMS, Visio, Business Objects.Pay Range: $55,100.00 - $99,000.00 per year
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Provides support to the business by performing analysis on employee lifecycle metrics (e.g., turnover, recruiting, etc.), maintaining reports and dashboards, ensuring data integrity and compliance, and enhancing existing Workday features to support internal customers in HR, DEI, and other areas of the business.
**JOB RESPONSIBILITIES**
+ Supports required reporting & analytics needs across functional HR teams
+ Evaluates people data to identify trends and recommend enhancements for core people metrics
+ Supports the development and definition of associate performance metrics (KPIs) that provide insight on key trends impacting business performance
+ Supports development of HR reports, analyses, insights, dashboards, visualizations, and infographics on key employee lifecycle metrics (e.g., turnover, recruiting metrics, etc.) to enable data-driven decision making processes
+ Supports HR analytics in the organization by researching best practices and trends in people analytics to encourage the analytic maturity of the organization
+ Asks thoughtful questions when fulfilling requests to ensure best practices are followed, the appropriate data is provided to support the business question, and the appropriate data protections are in place to protect associate data
+ Uses knowledge of HR data to produce data-informed insights using HR employee lifecycle analysis to support strategic decision-making for HR and the organization
+ Performs reporting audits to ensure accuracy and compliance while simultaneously looking for opportunities for process improvement
+ Assists team with new set up in system (Workday) and tests functionality to requirements related to Workforce Analytics, in addition to the Workday bi-annual update testing
+ Provides support activities, including researching, resolving reporting issues, and supporting training initiatives within Workday
+ Partners on requests for workforce data from the business with an eye for ensuring data privacy/security and data governance practices are in place, consistent data definitions are followed, and the best mechanisms for provisioning the data to the business are accounted for with the direction of the Workforce Analytics Manager
+ Maintains strict confidentiality with employee and other sensitive data
+ This is not intended to be an all-inclusive list of the essential functions or duties related to this job
**MINIMUM** **Requirements**
**Education**
+ Bachelor's degree in Human Resources, Business, Industrial Psychology, Economics, or a combination of education and relevant experience in HR Analytics
**Experience**
+ At least two (2) years of experience working with data and analytics
+ Advanced Excel skills required, including pivot tables and v-lookup, and the ability to research Excel skills
+ Experience with HR data preferred
+ Experience with Power BI or similar tool preferred
+ Experience with Workday preferred
**Knowledge, Skills and Abilities**
+ Ability to maintain the highest level of confidentiality to protect sensitive data
+ Ability to adapt to changing business needs, prioritize work, and recognize conflicts
+ Ability to think creatively and offer a solution based on best-practices
+ Ability to work independently and manage multiple tasks
+ Professional verbal and written communication skills
+ Self-motivated problem solver with strong attention to detail
**Work CONDITIONS**
**Work Environment**
+ Work indoors during all seasons and weather conditions
+ Comply with Corporate dress code policy
**Work Postures**
+ Sitting continuously for many hours per day, up to 6 hours per day
+ Climbing stairs to access buildings frequently
**Physical Demands**
+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
**Work Hours**
+ Working beyond "standard" hours as the need arises
+ Limited local travel
Postal Code: 77019
Category (Portal Searching): Human Resources
Job Location: US-TX - Houston
Job Profile ID: C01048
Time Type: Full time
Location Name: SCI Corporate Office

**Benefits:** _* Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *_
**Welcome to Love's:** Love's is seeking a highly analytical and strategic Workforce Analyst to join our Workforce Management team. This role is ideal for someone who thrives at the intersection of HR, Operations and data, and who can turn workforce data into actionable insights that drive business decisions. In this role, you will work closely with HR, Operations, IT & Finance to optimize workforce planning, improve employee experience, and support strategic initiatives.
**Job Functions:**
+ Analyze workforce data to identify trends, risks, and opportunities
+ Develop and maintain interactive dashboards and reports using visualization tools for HR, Operations and executive stakeholders
+ Design and implement data models to support scalable analytics solutions
+ Utilize engineered labor standards to help make informed decisions
+ Collaborate with cross-functional teams to define KPIs and build predictive models for attrition, hiring, and productivity
+ Automate data pipelines and reporting processes to improve efficiency and accuracy
+ Translate complex data findings into clear, actionable recommendations for leadership
+ Ensure data integrity, security, and compliance with relevant regulations and internal policy
**Qualifications and Experience:**
+ Bachelor's in Data Science, Statistics, Business Analytics, Computer Science, or related field
+ 2-3 years of experience in workforce analytics, HR data science, HRIS, UKG Pro Analyst, UKG Pro Reporting Analyst, HR data analyst, WFM analyst, or a related role
+ Hands-on experience with UKG Pro, including dataviews, data extraction and reporting
+ Proficiency in Power BI for data visualization and dashboard development
+ Strong SQL skills and experience working with Snowflake or similar cloud data platforms
+ Excellent communication skills with the ability to present insights to non-technical audiences
+ Knowledge of HR metrics, operations business function and expectations, workforce planning, and organizational behavior
+ Experience with Python or R for statistical analysis and machine learning
+ Familiarity with other HR systems
+ Understanding of compensation, benefits, and talent management data and how it ties into workforce panning and modelin
This position is located at Love's corporate office in Oklahoma City.
**Must be authorized to work in the U.S. without sponsorship**
**Our Culture:**
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Job Category: Information Technology
EOE-Protected Veterans/Disability

**Overview**
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
**Essential Job Summary:**
TheCall Center Workforce Analystt is a pivotal role within a dynamic Customer Service team, responsible for developing and managing comprehensive reporting, forecasting, and workforce optimization to enhance customer experience and retention. This role combines advanced data analysis, workforce management, and strategic reporting to drive operational efficiencies and actionable insights.
**Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.**
+ Develop and maintain Customer Service reporting, focusing on process improvements, clarity, and effective data presentation.
+ Analyze customer contact trends, business challenges, and retention drivers to provide actionable insights and recommendations to leadership.
+ Create short- and long-term staffing forecasts, perform "what-if" scenarios, and optimize schedules to balance service level goals and operational efficiencies.
+ Manage and route contact volume using ACD systems, ensuring alignment with workforce management (WFM) tools.
+ Extract targeted datasets from multiple databases using reporting platforms to distill and communicate business insights.
+ Support real-time service level performance, adjusting resources to meet objectives, and troubleshoot WFM and telephony system issues.
+ Serve as a liaison with the Business Intelligence team, proactively sharing insights, discrepancies, and improvement opportunities.
+ Champion the integration and understanding of customer contact data across the organization, developing models to analyze customer behavior and retention.
+ Support multiple projects under tight deadlines, proactively identifying and mitigating risks.
+ Deliver ad hoc analyses, special projects, and presentations to Customer Service leadership as requested.
**Requirements and Qualifications:**
+ MBA or advanced degree preferred; bachelor's degree in business, Marketing, Finance, Statistics, Computer Science, or a related field required.
+ 2+ years of experience in a call center environment, with expertise in workforce management, ACD, IVR, and WFM systems.
+ 2-4 years of analytics experience.
+ Proficiency in Microsoft Office Suite, SQL, and Power BI.
+ Familiarity with contact center forecasting, scheduling, and workforce optimization tools.
+ Strong analytical, problem-solving, and reasoning skills with the ability to translate complex data into clear insights for diverse audiences.
+ Excellent verbal and written communication skills, with experience adjusting communications for technical and non-technical stakeholders. Strong organizational and time management skills, with the ability to prioritize multiple assignments and meet deadlines with minimal supervision.
+ Ability to work collaboratively in a dynamic, fast-paced environment and adapt to a flexible schedule to meet business needs.
**Additional Information**
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
_Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and_ _prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
_This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._
**Salary Range Minimum**
USD $80,000.00/Yr.
**Salary Range Maximum**
USD $100,000.00/Yr.
**ID** _ _
**Job Locations** _US-NJ-Teaneck_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Non-Union_

QXO Background

QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company plans to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. Visit for more information.

Role Overview

We are seeking a Senior Workforce Analytics professional with strong technical skills to help build the next generation of QXOs people analytics capability. This is a hands-on role, working directly with our data warehouse, BI tools, and coding environments to design and deliver dashboards, standardized reporting, and predictive analytics.

You will be responsible for building automated pipelines, visualizations, and advanced analytics models, partnering closely with HR, Finance, TA, and IT to ensure our data is clean, integrated, and actionable. This role is ideal for someone comfortable operating in a startup-like environment, building from the ground up, working in the grey, and helping shape structure where it doesnt yet exist.

Key Responsibilities

Data Engineering & Integration

• Ingest, transform, and prepare data from multiple HR systems (UKG, Oracle, ADP, SuccessFactors, iCIMS, Cornerstone) and Salesforce into the enterprise data warehouse.
• Write efficient SQL queries to clean, join, and aggregate workforce datasets.
• Partner with HRIS/IT to improve front-end data capture processes (e.g., standardizing prior employer, termination reasons, job change fields).
• Operate effectively in a fast-evolving environment, balancing structure with flexibility, and helping build processes, standards, and tools where they dont yet exist.

Analytics & Dashboard Development

• Design, build, and maintain dashboards in BI tools (Tableau, Power BI, or future-state solutions such as Visier or internal build).
• Automate recurring reporting processes and create self-service data products for HRLT and business leaders.
• Translate metrics into leader-friendly visuals and narratives that connect people outcomes to business and financial impact.

Advanced Analytics & Modeling

• Build and operationalize predictive models (turnover risk, cost of attrition, hiring funnel efficiency, pay equity).
• Use Python/R to perform statistical modeling and exploratory data analysis.
• Apply NLP techniques to unstructured data (survey comments, case management tickets, exit interview text) to extract insights.

Governance & Culture

• Contribute to the data dictionary and enforce consistent metric definitions.
• Ensure secure, governed access (RBAC/ABAC) to sensitive HR data.
• Train HRBPs and managers on how to use dashboards, interpret metrics, and apply insights in decision-making.

Qualifications

• Bachelors degree, in Data Analytics, Computer Science, HR, Business, or related field (Masters preferred).
• 5+ years in Workforce/People Analytics or Business Analytics with strong technical focus.
• Comfortable working in ambiguous environments and building from the ground up, thrives in a startup-style culture of experimentation and iteration.
• Expertise in SQL (BigQuery, Snowflake, or similar).
• Proficiency with Python or R for data transformation and modeling.
• Experience building dashboards in Tableau, Power BI, or equivalent BI tools.
• Familiarity with HRIS and ATS data (UKG, SuccessFactors, Oracle, ADP, iCIMS).
• Understanding of data governance, security, and workforce metric definitions.
• Excellent communication skills, able to explain complex analyses to executives.

Success in This Role Looks Like

• Leaders access clean, standardized dashboards tied to business KPIs and financials.
• Data pipelines are automated and reliable, reducing manual reporting effort.
• Turnover cost models and predictive analytics inform real workforce decisions.
• HRBPs and managers are trained and confident in using self-service data tools.
• QXO has stronger data governance, cleaner inputs, and a culture of using data for decision-making.

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADP is hiring a Tactical Workforce Planning Analyst.

The schedule for this role will be 8:30am-5pm EST.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?

• Are you looking for an inclusive environment with a culture of collaboration and belonging?

• Do you thrive in a results-driven and dynamic atmosphere where associate success, achievement, collaboration, and agility are recognized and highly valued?

ADP is hiring a Tactical Workforce Planning Analyst. The Tactical Workforce Planning Analyst is responsible for analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, to generate and continuously maintain accurate forecasts and capacity plans to make sure both service levels and profitability goals are met.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel:

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:

Essential Duties and Responsibilities:

• Leverages practical experience with predictive modeling and knowledge of statistics to develop capacity plans and ensure forecast accuracy

• Plans and monitors contact center operations and develops, monitors, and analyzes key performance indicators

• Collaborate with business line leaders and executives to develop and recommend methods to optimize the business planning and analytics within the planning process

• Determine the critical roles, competencies and functions for successful strategy execution

• Understand trends and risks in the labor market demographic and workforce implications of our current employee population

• Mobilize and measure efforts around workforce planning goals, and partner with key stakeholders

• Develop a strategic approach to workforce management that combines insights from workforce analytics, human capital best practices and business strategy

Qualifications Required

• 2+ years of directly related capacity planning and forecasting experience.

• Excellent knowledge around the development of accurate forecasts (long, mid & short) for multiple client channels including but not limited to inbound/outbound/email and chat case work. In addition, must have excellent abilities for developing accurate long-term forecasts to determine overall staffing capacity requirements.

• Must have excellent communication skills, and proven expertise in interacting with all levels of management helping educate this group on the planning process to ensure that planned FTE headcount supports the associate and client experience goals.

• 2 years Call Center/Service Center experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR

• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Strategic Workforce Planning (SWP) Certification OR

• Certified Workforce Planning Professional (CWPP) OR

• Other industry related licenses or certifications

• Strong Capacity Planning and Long-term Forecasting focus

• Understanding of FTE and application of labor costs

• Trend analysis/analytics experience

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

• Continuously learn through ongoing training, development, and mentorship opportunities.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Come join our NEW TEAM!

95% Hybrid working from home - and around 5% office for meetings or training)

Shift: 12noon - 9pm - Monday - Friday

Benefits:

• Company-paid Medical Bronze plan (for employee only)

• Medical, Dental & Vision for Self or dependents

• Company-paid $25,000 life insurance 

• Paid vacation time

• Paid sick time

• EAP, Supplemental life insurance for self or dependents

• Training & advancement opportunities

Who you are:

You have experience working with employee schedules

You have experience calling employees to cover call-outs

You have experience auditing timesheets to valdiate time punches

You have experience managing your schedule with minimum oversight

You have experience working with other teams

You can work independently 

What is a Workforce Planning Analyst?

Performs essential duties relevant to billing, payroll, accounting, and other fiscal/operational functions. Working within the Finance Department, the WPA is an essential role of the team as many of the daily tasks are confined to strict timelines and requirements. Billing and payroll due dates are specific to each month and pay periods within each month, so the role requires extreme levels of consistency and reliability. Role may include some general office tasks (filing, reporting, etc.) throughout the course of each month, along with monitoring schedules, employee callouts and other various matters directly correlated to fiscal matters. Occasional travel may be required as a part of this role, as needed, while performing duties in a hybrid setting for most of the portion of the role. 

Duties Include:

• Receiving and scheduling replacement for employee callouts that come in during assigned schedule.

• Report & track attendance patterns to appropriate manager and for reporting purposes.

• Track overtime patterns for reporting purposes

• Reconciliation and confirmation of active client rosters for each program billed monthly.

• Tracking daily time punches from employees and reconciling with payroll/billing systems daily.

• Monitoring and audit schedule overlaps, and other notable items that impact on fiscal and operational performance daily.

• Contacting employees/managers to ensure accuracy of data entered into electronic health records systems (QSP, etc.).

• Filing/Recordkeeping of company financials/documents.

• May be assigned tracking of Company’s Daily Fiscal Performance

Skills/Experience:

• Basic software applications (MS Word, Excel, etc.).

• Minimum of 2 years of experience in payroll, quality assurance, and/or relatable setting (processing, reporting, etc.).

• Ability to travel occasionally to other office locations, and/or assigned work assignments.

• Excellent writing skills (job requires extensive electronic communication with internal/external parties).

Educational Requirements and Preferences:

• Medical Biller Certificate or equivalent will be considered for additional compensation.

LOCATION:

 Position can be based out of San Jose, Sacramento or Pleasanton

Spread Your Wings is an EOE employer

Powered by JazzHR

ADP is hiring a **Tactical Workforce Planning Analyst.**
**The schedule for this role will be 8:30am-5pm EST.**
+ Are you ready to join a company offering career advancement opportunities throughout your career journey?
+ Are you looking for an inclusive environment with a culture of collaboration and belonging?
+ Do you thrive in a results-driven and dynamic atmosphere where associate success, achievement, collaboration, and agility are recognized and highly valued?
**ADP is hiring a** **Tactical Workforce Planning Analyst.** The **Tactical Workforce Planning Analyst** is responsible for analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, to generate and continuously maintain accurate forecasts and capacity plans to make sure both service levels and profitability goals are met.
**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
Ready to #MakeYourMark? Apply now!
**To learn more about Client Services at ADP, watch here:**
Duties and Responsibilities:**
+ Leverages practical experience with predictive modeling and knowledge of statistics to develop capacity plans and ensure forecast accuracy
+ Plans and monitors contact center operations and develops, monitors, and analyzes key performance indicators
+ Collaborate with business line leaders and executives to develop and recommend methods to optimize the business planning and analytics within the planning process
+ Determine the critical roles, competencies and functions for successful strategy execution
+ Understand trends and risks in the labor market demographic and workforce implications of our current employee population
+ Mobilize and measure efforts around workforce planning goals, and partner with key stakeholders
+ Develop a strategic approach to workforce management that combines insights from workforce analytics, human capital best practices and business strategy
**Qualifications Required**
+ 2+ years of directly related capacity planning and forecasting experience.
+ Excellent knowledge around the development of accurate forecasts (long, mid & short) for multiple client channels including but not limited to inbound/outbound/email and chat case work. In addition, must have excellent abilities for developing accurate long-term forecasts to determine overall staffing capacity requirements.
+ Must have excellent communication skills, and proven expertise in interacting with all levels of management helping educate this group on the planning process to ensure that planned FTE headcount supports the associate and client experience goals.
+ 2 years Call Center/Service Center experience
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ Experience noted above, OR
+ Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ **Strategic Workforce Planning (SWP) Certification OR**
+ **Certified Workforce Planning Professional (CWPP) OR**
+ **Other industry related licenses or certifications**
+ **Strong Capacity Planning and Long-term Forecasting focus**
+ **Understanding of FTE and application of labor costs**
+ **Trend analysis/analytics experience**
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, dynamic environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply today!**
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.