6,263 Workforce Strategies jobs in the United States

Workforce Planning Analyst

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. We are seeking an experienced Workforce Planning Analyst to play a critical role in workforce modeling, analytics, and strategic planning. This individual will be responsible for maintaining accurate workforce data, generating insights to support business decisions, and delivering sensitive employee communications when workforce changes occur. The ideal candidate will have a strong mix of analytical skills and employee relations expertise, with the ability to communicate difficult news with professionalism and empathy. We are looking for someone that is okay with domestic travel. It would require traveling once a month at most for 3-4 days at a time.

Key Responsibilities:

• Workforce Planning & Reporting
• Maintain and regularly update workforce models with accurate data.
• Pull and analyze reports from the HRIS (Workday) to identify workforce trends, redundancies, and potential financial impacts.
• Schedule and lead monthly meetings with Site Directors and local HR teams to review insights and provide actionable recommendations.

• Employee Relations Communication
• Collaborate with Legal to prepare documentation and materials for employees.

• Project Coordination & Strategic Support
• Support workforce planning initiatives and special projects, coordinating with cross-functional teams as needed.
• Provide data-driven recommendations on workforce optimization and cost implications.

Qualifications:

• 5+ years of experience in workforce planning, HR analytics, or a related HR/employee relations role.
• Strong understanding of workforce implications, redundancies, and financial impact of workforce decisions.
• Proficient in Excel (basic to intermediate; pivot tables and standard formulas-macros not required).
• Experience pulling and interpreting data from HRIS systems (Workday preferred).
• Demonstrated ability to handle sensitive employee communications with empathy and professionalism.
• Strong analytical and problem-solving skills; ability to translate data into actionable insights.
• Project coordination or HR project experience preferred.
• Manufacturing industry experience a plus, but not required.
• 20-25% Travel May be Required - Domestic Only

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Learn more about Beacon Hill and our specialty divisions by visiting

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Cons Workforce Planning - OW08BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Workforce Planning Consultant

The Workforce Planning Consultant is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers. The models determine resource (staff) requirements for workload demands. The models contemplate business processes, staff productivity, timeliness, growth, invest initiatives, transfer of work, as well as turnover and hiring. The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks.

• Development and maintenance of Operations Service/Call Center staff models - Identify and detail hiring, schedule, development time and skilling recommendations

• Variance and scenario analysis

RESPONSIBILITIES

• Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners.

• Establish staff plans and/or capacity requirements based on data and analytics. Maintain comprehensive knowledge of staffing model inputs and methodology. Work closely with Operations business partners in the development of work process time standards.

• Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions.

• Conduct detailed variance analytics and identify key business drivers of change. Research, forecast and report on demand drivers. Review forecast for accuracy and make proactive changes to minimize variances.

• Influence and negotiate with business partners and colleagues. Clearly articulate points of view and provide compelling rationale to influence decisions.

• Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis. Respond to "what-if" scenarios, cost benefit requests, and other projects that have staffing implications. Able to quantify implications of initiatives on staffing needs.

• Understand the interrelationship between model variables and the impact to service level commitments.

• Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels. Assess risk and opportunities.

• Develop and maintain expertise in business process. Be able to translate into working staff model that allows the isolation of impacts of change in variables. - Participate in model optimization techniques that drive efficiency and optimize resource utilization.

• Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years. Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis.

QUALIFICATIONS

• Experience in constructing quantitative analysis and/or workforce modeling in a professional environment

• Service Operations/Contact Center and/or business forecasting experience

• Bachelor's Degree preferred

• Strong quantitative and mathematical skills

• Possesses strong to advanced MS EXCEL skills.

• Familiarity with IEX and workforce planning tools

• Adept in data mining, data analysis, and data presentation.

• Able to identify relevant data and data sources to provide meaningful analysis.

• Strong analytical, critical-thinking, and problem-solving skills.

• Effective written and verbal communication skills a must. Able to influence and negotiate with business partners and colleagues openly. Can clearly articulate points of view and provides compelling rationale to influence decisions. Able to articulate end-to-end business processes

• Possesses strong to advanced EXCEL skills

• Demonstrated ability to solve complex problems, as well as understand/analyze data

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$73,680 - $110,520

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us ( | Our Culture ( | What It's Like to Work Here ( | Perks & Benefits (

Every day, a day to do right.

Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.

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Cons Workforce Planning - OW08BE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Workforce Planning Consultant
The Workforce Planning Consultant is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers. The models determine resource (staff) requirements for workload demands. The models contemplate business processes, staff productivity, timeliness, growth, invest initiatives, transfer of work, as well as turnover and hiring. The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks.
- Development and maintenance of Operations Service/Call Center staff models - Identify and detail hiring, schedule, development time and skilling recommendations
- Variance and scenario analysis
RESPONSIBILITIES
- Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners.
- Establish staff plans and/or capacity requirements based on data and analytics. Maintain comprehensive knowledge of staffing model inputs and methodology. Work closely with Operations business partners in the development of work process time standards.
- Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions.
- Conduct detailed variance analytics and identify key business drivers of change. Research, forecast and report on demand drivers. Review forecast for accuracy and make proactive changes to minimize variances.
- Influence and negotiate with business partners and colleagues. Clearly articulate points of view and provide compelling rationale to influence decisions.
- Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis. Respond to "what-if" scenarios, cost benefit requests, and other projects that have staffing implications. Able to quantify implications of initiatives on staffing needs.
- Understand the interrelationship between model variables and the impact to service level commitments.
- Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels. Assess risk and opportunities.
- Develop and maintain expertise in business process. Be able to translate into working staff model that allows the isolation of impacts of change in variables. - Participate in model optimization techniques that drive efficiency and optimize resource utilization.
- Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years. Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis.
QUALIFICATIONS
- Experience in constructing quantitative analysis and/or workforce modeling in a professional environment
- Service Operations/Contact Center and/or business forecasting experience
- Bachelor's Degree preferred
- Strong quantitative and mathematical skills
- Possesses strong to advanced MS EXCEL skills.
- Familiarity with IEX and workforce planning tools
- Adept in data mining, data analysis, and data presentation.
- Able to identify relevant data and data sources to provide meaningful analysis.
- Strong analytical, critical-thinking, and problem-solving skills.
- Effective written and verbal communication skills a must. Able to influence and negotiate with business partners and colleagues openly. Can clearly articulate points of view and provides compelling rationale to influence decisions. Able to articulate end-to-end business processes
- Possesses strong to advanced EXCEL skills
- Demonstrated ability to solve complex problems, as well as understand/analyze data
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$73,680 - $110,520
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us ( | Our Culture ( | What It's Like to Work Here ( | Perks & Benefits ( day, a day to do right.
Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do.
Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?
That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.
And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
About Us ( Culture
What It's Like to Work Here ( & Benefits ( Notice ( StatementProducer Compensation ( Policy ( Privacy Policy
Your California Privacy Choices ( Privacy Policy
Canadian Privacy Policy ( Areas of LA County, CA (Applicant Information)
MA Applicant Notice (

Cons Workforce Planning - OW08BE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Workforce Planning Consultant
The Workforce Planning Consultant is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers. The models determine resource (staff) requirements for workload demands. The models contemplate business processes, staff productivity, timeliness, growth, invest initiatives, transfer of work, as well as turnover and hiring. The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks.
- Development and maintenance of Operations Service/Call Center staff models - Identify and detail hiring, schedule, development time and skilling recommendations
- Variance and scenario analysis
RESPONSIBILITIES
- Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners.
- Establish staff plans and/or capacity requirements based on data and analytics. Maintain comprehensive knowledge of staffing model inputs and methodology. Work closely with Operations business partners in the development of work process time standards.
- Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions.
- Conduct detailed variance analytics and identify key business drivers of change. Research, forecast and report on demand drivers. Review forecast for accuracy and make proactive changes to minimize variances.
- Influence and negotiate with business partners and colleagues. Clearly articulate points of view and provide compelling rationale to influence decisions.
- Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis. Respond to "what-if" scenarios, cost benefit requests, and other projects that have staffing implications. Able to quantify implications of initiatives on staffing needs.
- Understand the interrelationship between model variables and the impact to service level commitments.
- Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels. Assess risk and opportunities.
- Develop and maintain expertise in business process. Be able to translate into working staff model that allows the isolation of impacts of change in variables. - Participate in model optimization techniques that drive efficiency and optimize resource utilization.
- Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years. Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis.
QUALIFICATIONS
- Experience in constructing quantitative analysis and/or workforce modeling in a professional environment
- Service Operations/Contact Center and/or business forecasting experience
- Bachelor's Degree preferred
- Strong quantitative and mathematical skills
- Possesses strong to advanced MS EXCEL skills.
- Familiarity with IEX and workforce planning tools
- Adept in data mining, data analysis, and data presentation.
- Able to identify relevant data and data sources to provide meaningful analysis.
- Strong analytical, critical-thinking, and problem-solving skills.
- Effective written and verbal communication skills a must. Able to influence and negotiate with business partners and colleagues openly. Can clearly articulate points of view and provides compelling rationale to influence decisions. Able to articulate end-to-end business processes
- Possesses strong to advanced EXCEL skills
- Demonstrated ability to solve complex problems, as well as understand/analyze data
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$73,680 - $110,520
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us ( | Our Culture ( | What It's Like to Work Here ( | Perks & Benefits ( day, a day to do right.
Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do.
Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?
That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.
And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
About Us ( Culture
What It's Like to Work Here ( & Benefits ( Notice ( StatementProducer Compensation ( Policy ( Privacy Policy
Your California Privacy Choices ( Privacy Policy
Canadian Privacy Policy ( Areas of LA County, CA (Applicant Information)
MA Applicant Notice (

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
As our Workforce Planning Manager, you will have the opportunity to shape a dynamic workforce that is delivering one of the fastest growing infrastructures in the world as the company scales. In this role you will work directly with executive business leaders to develop and execute strategies that enable their organizations to expand, develop and perform as Palo Alto Networks requirements shift. This role is focused on enhancing business results by delivering workforce insights, crafting evidence-based workforce strategies, and developing driver-based headcount plans alongside business leaders. This high-visibility role requires strategic thinking, deep expertise in planning, strong stakeholder relationships, and effective project delivery.
**Your Impact**
+ Support executive leaders and their teams with workforce planning for their organizations, translating business requirements into workforce strategies
+ Facilitate the annual headcount planning process and evaluate ad hoc requests for new headcount
+ Identify new types of roles that will enable teams to achieve shifting business requirements
+ Discover the drivers of work and develop models that describe how teams should scale as business requirements expand
+ Develop and launch evidence-based workforce strategies to increase workforce efficiency, remove hiring roadblock or solve other business challenges
+ Enable leaders to understand and manage their workforce resources by developing and delivering reports and insights
+ Partners with all teams (Recruiting, Finance, HR, and other cross-functional partners) to develop and execute strategies
+ Demonstrate judgment and discretion when dealing with highly sensitive people data
**Your Experience**
+ 8+ years of professional experience in a workforce strategy role, including headcount planning and developing evidence-based strategies to improve business results with workforce levers
+ 5+ years of experience consulting with executive leaders on workforce strategies
+ Experience collecting, interpreting, and reporting on data to make business recommendations for leaders in a fast-paced environment
+ Experience establishing and maintaining cross-functional relationships
+ Experience with communication, organization, and working on multiple projects
+ Bachelor's degree in Organizational Behavior, Organizational Psychology, Economics, or related field or equivalent military experience required
Preferred Qualifications
+ MS in Organizational Behavior, Organizational Psychology, Economics, or related degree or equivalent military experience required
+ Experience developing strategies for a technical workforce
+ Experience in cyber security or infrastructure operations is a plus
**The Team**
Our People team at Palo Alto Networks works throughout the organization to enable.you guessed it, people. We're one team - driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world's most challenging cybersecurity threats.
You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $117,000/YR - $187,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

**Position Summary.**
A highly engaged and communicative Manager, Workforce Planning to own forecasting and capacity management for one of our key business verticals within Customer Engagement Services (CES). Reporting to the Senior Manager, Workforce Planning, you will play a pivotal role in shaping and delivering accurate workforce forecasts that align directly with business realities and operational needs. This position is ideal for someone who thrives on cross-functional partnership, operational immersion, and turning data into actionable plans that improve customer experience and efficiency.
**What you'll do.**
+ Own the end-to-end forecasting and capacity planning for a CES vertical, aligning forecasts with business goals and customer demand patterns.
+ Develop strong relationships with key stakeholders in operations, business unit, and data science to gather qualitative and quantitative inputs that shape workforce forecasts.
+ Interpret business drivers such as campaign launches, seasonality, and policy changes to proactively adjust forecasts and mitigate risk.
+ Deliver concise, insight-driven updates and forecasts that explain assumptions, trends, and business impacts to both operations and leadership.
+ Partner with operational leaders to ensure forecast accuracy translates into actionable staffing strategies that protect service levels and productivity.
+ Analyze forecast accuracy and variance drivers; implement improvements and adjustments as needed.
+ Actively participate in scenario planning, risk mitigation, and surge-readiness exercises.
+ Champion clear documentation, forecasting hygiene, and assumption transparency.
+ Serve as a connector between the data and the frontline, ensuring forecasts are actionable, understandable, and deeply trusted.
+ Coordinates and oversees job-related activities by building relationships with key stakeholders, aligning on goals, supporting initiatives, and driving accountability to meet customer and business needs. Identifies improvement areas and promotes adaptability and continuous learning.
+ Drives continuous improvement by analyzing performance data, identifying root causes, and recommending solutions. Collaborates with leadership to implement changes that mitigate compliance risks.
+ Advises on compliance and documentation practices, evaluates analytics processes, and resolves related issues to ensure successful project delivery.
+ Designs and evaluates statistical models and business tools aligned with complex needs. Develops infrastructure and interprets data into actionable insights for strategic decision-making.
+ Supports strategic initiatives through data-driven insights, model development, coordination with stakeholders, and effective data visualization and reporting.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see .
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart ( .
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The annual salary range for this position is $80,000.00-$155,000.00
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Additional compensation includes annual or quarterly performance bonuses.
?
Additional compensation for certain positions may also include:
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- Stock
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**Minimum Qualifications.**
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years' experience in data management, business analytics, statistics, or related area OR 4 years' experience in data analysis, statistics, computer science, or related area.
**Preferred Qualifications.**
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification
**Primary Location.**
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

**Position Summary.**
The WFM Manager partners with operational stakeholders and providers to deliver key customer and business metrics through overseeing workforce planning, scheduling/partner staffing, labor optimization, and real-time analytics. This role partners with cross-functional teams to forecast labor needs, analyze trends, manage WFM projects, and implement best practices in workforce management ensuring efficient operations and delivering best in class service.
**What you'll do.**
**What you'll do:**
+ Lead the development and execution of workforce management strategies, including forecasting, labor planning, scheduling, and real-time management.
+ Analyze labor data and business trends to optimize staffing levels and improve productivity.
+ Collaborate with operations, HR, and finance teams to align labor plans with business objectives.
+ Oversee the implementation and maintenance of WFM systems and tools.
+ Monitor key performance indicators (KPIs) related to service levels, staffing/labor efficiency, and cost control.
+ Provide training and support to managers and associates on WFM processes and tools.
+ Ensure compliance with labor laws, company policies, and staffing guidelines.
+ Prepare and present reports on workforce metrics and recommendations to senior leadership.
**What you'll bring:**
+ 3+ years of experience in workforce management, scheduling, or related field.
+ Strong analytical and problem-solving skills.
+ Proficiency with WFM software and Microsoft Office Suite.
+ Excellent communication and leadership abilities.
+ Ability to work in a fast-paced, dynamic environment.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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?
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
?
For information about PTO, see .
?
?
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
?
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
?
For information about benefits and eligibility, see One.Walmart ( .
?
The annual salary range for this position is $80,000.00-$155,000.00
?
Additional compensation includes annual or quarterly performance bonuses.
?
Additional compensation for certain positions may also include:
?
?
- Stock
?
?
**Minimum Qualifications.**
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years' experience in data management, business analytics, statistics, or related area OR 4 years' experience in data analysis, statistics, computer science, or related area.
**Preferred Qualifications.**
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification
**Primary Location.**
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

**About USS**
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
**Primary Purpose**
The Director, Workforce Planning is responsible for designing and implementing scalable labor planning strategies to ensure that front-line operations teams are staffed appropriately to meet customer demand and business goals. This role oversees the development and execution of workforce forecasting, capacity modeling, and resource deployment strategies across a national operations network. It ensures alignment between labor supply and service demand while supporting process improvement, data accuracy, and field execution. Working cross-functionally with Operations, Sales, HR, Finance, IT, and other departments, this role ensures that workforce strategies are embedded into broader business plans and that tools and systems are effectively supporting execution in the field.
**Essential Functions**
+ Labor Forecasting & Modeling: Build predictive models to anticipate workforce needs based on demand trends, geography, seasonality, and service levels.
+ Capacity Planning: Create scalable frameworks to assess labor availability and operational capacity across various markets and business conditions.
+ Workforce Standards & Optimization: Define benchmarks for front-line roles and develop tools to support effective team sizing, crew deployment, and labor efficiency.
+ Scheduling & Coverage Alignment: Collaborate with internal partners to ensure labor plans support routing, territory coverage, and daily workload balancing.
+ System & Tool Integration: Lead improvements to labor planning systems and tools, ensuring data integrity and consistent reporting for field leadership.
+ Performance Monitoring: Track labor forecast accuracy, utilization rates, and organizational operations metrics.
+ Stakeholder Communication: Translate workforce data into actionable insights for field and executive leaders, facilitating collaboration and alignment.
+ Cross-Functional Integration: Serve as the workforce strategy bridge across Operations, Sales, HR, Finance, and Strategy teams to align labor planning with business goals.
+ Change Management & Adoption Enablement: Partner with field and functional leaders to ensure successful rollout and adoption of new labor planning processes, standards, and tools.
+ Support for Business Initiatives: Analyze workforce implications of business changes-such as market expansion, service line additions, or organizational shifts-and develop responsive labor strategies.
+ Travel Requirement: This role requires up to 40% travel to field locations and regional meetings to support workforce alignment and operational execution.
+ Perform other duties as assigned.
**SUPERVISORY RESPONSIBILITIES**
This role has supervisory responsibilities
**Qualifications**
**EDUCATION**
**Min/Preferred**
**Education Level**
**Description**
Minimum
4 Year / Bachelor's Degree
in Business, Engineering, Analytics, or a related field or an equivalent combination of education and experience
Preferred
Graduate Degree
in Business Administration, Engineering, Analytics or a related field
**EXPERIENCE**
**Minimum Years of Experience**
**Maximum Years of Experience**
**Comments**
10
in workforce planning, forecasting, and resource optimization in field operations or service delivery environments
7
leadership experience, leading large diverse teams to achieve results
**ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES**
· Expertise in workforce planning, labor modeling, and operations
analytics.
· Strong working knowledge of labor management and scheduling
systems.
· Experience with performance metrics and continuous improvement
initiatives.
· Analytical skills to assess labor supply vs. service demand.
· Excellent communication skills, with the ability to influence across.
functions.
· Proficiency in Excel, BI tools, and workforce planning software.
· Demonstrated ability to lead cross-functional initiatives and change
efforts.
**Physical Requirements**
+ Sit while answering phones or reply to emails
+ Use hands and fingers to handle, control or feel objects tools or controls
+ Repeat the same movements when entering data
+ See details of objects that are less than a few feet away
+ Speak clearly so listeners can understand
+ Understand the speech of another person
+ Focus on one source of sound and ignore others
+ Hear sounds and recognize the difference between them
+ See differences between colors, shades and brightness
**Benefits Summary**
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
+ Holiday & Paid Time Off (pro-rated for Part-Time employees)
+ Medical/Pharmacy
+ Dental
+ Vision
+ Employer-Paid Short-Term Disability
+ Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
+ Voluntary Employee Life & Accidental Death and Dismemberment
+ Voluntary Spousal Life
+ Voluntary Dependent Life
+ Voluntary Hospital Indemnity, Accident and Critical Illness
+ Commuter/Transit Account
+ Voluntary Long-Term Disability
+ Healthcare Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Health Savings Account with company contribution
+ 401(k) with employer match
+ Employer-Paid Employee Assistance Program (EAP)
+ Employee DiscountsAt United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
**Salary Range**
$128,800.00 - $160,000.00 / year
**Pay Transparency Statement**
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
**EEO Statement**
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

**About USS**
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise,
excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of
our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement,
teamwork, and excellence in every aspect of our business.
**Primary Purpose**
The Workforce Planning Engineer supports the development and execution of scalable labor planning and resource optimization strategies to ensure front-line operations teams are appropriately staffed to
meet business demand. This role focuses on building and maintaining workforce models, tools, and analytics that enable accurate forecasting, resource loading, and deployment planning across a national
operations network. The Workforce Planning Engineer collaborates with cross-functional teams, including Operations, Sales, HR, IT, and Finance, to ensure labor strategies are data-driven, operationally feasible,
and aligned with company goals.
**Essential Functions**
- Develop and maintain labor forecasting models incorporating seasonality, demand trends, and service-level
requirements.
- Analyze job-level and crew-level resource requirements to support accurate labor loading across shifts,
markets, and time periods.
- Analyze workforce data and trends; deliver reports and dashboards to support labor planning and decision-
making.
- Design and maintain tools to support labor planning, crew deployment, and schedule optimization.
- Support assessment of market capacity and labor needs to inform staffing plans and coverage strategies.
- Partner with HR, IT, Operations, and Finance to support the development and rollout of labor planning
solutions.
- Assist in field adoption of workforce tools and provide analytical support for labor-related initiatives and
operational pilots.
- Identify opportunities to streamline workforce planning processes and improve model accuracy and
usability.
- Support modeling of workforce impacts for changes such as territory shifts, service line expansion, and
organizational redesigns.
- Maintain documentation and SOPs for workforce models, tools, and data flows to ensure knowledge transfer
and standardization.
- This role may require up to 15% travel to field locations for planning assessments, implementation support,
or field validation.
- Perform other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
This position does not have direct supervisory responsibilities.
**Qualifications**
**QUALIFICATIONS**
**EDUCATION**
**Min/Preferred**
**Education Level**
**Description**
Minimum
4 Year / Bachelor's degree
in Industrial Engineering, Operations Research, Data Analytics, Supply Chain, or a related field. Or combination of relevant education and training
**EXPERIENCE**
**Minimum Years of Experience**
**Maximum Years of Experience**
**Comments**
3
operations analysis, workforce modeling, or data driven planning roles (field services, logistics, or supply chain preferred)
Experience with data visualization tools (e.g., Sigma, Tableau).
Proficiency in Excel, SQL, and workforce modeling software.
Preferred: Experience with Python for data analysis, automation, or modeling
Exposure to labor management or route-based service environments is a plus.
**ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES**
+ Strong analytical and problem-solving skills
+ Ability to translate complex data into actionable insights
+ Collaborative mindset with the ability to work across functions
+ High attention to detail and commitment to data accuracy
+ Excellent communication skills (written and verbal)
+ Comfortable working in a fast-paced, dynamic environment
**Physical Requirements**
**Demand Frequency**
+ Sit while answering phones or reply to emails
+ Use hands and fingers to handle, control or feel objects tools or controls
+ Repeat the same movements when entering data
+ See details of objects that are less than a few feet away
+ Speak clearly so listeners can understand
+ Understand the speech of another person
+ Focus on one source of sound and ignore others
+ Hear sounds and recognize the difference between them
+ See differences between colors, shades and brightness
**Benefits Summary**
**All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:**
+ Holiday & Paid Time Off (pro-rated for Part-Time employees)
+ Medical/Pharmacy
+ Dental
+ Vision
+ Employer-Paid Short-Term Disability
+ Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
+ Voluntary Employee Life & Accidental Death and Dismemberment
+ Voluntary Spousal Life
+ Voluntary Dependent Life
+ Hospital Indemnity, Accident and Critical Illness
+ Commuter/Transit Account
+ Healthcare Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Health Savings Account
+ 401(k) with employer match
+ Employer-Paid Employee Assistance Program (EAP)
+ Employee Discounts
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
**Salary Range**
$95,000.00 - $120,000.00 / year
**Pay Transparency Statement**
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
**EEO Statement**
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.