44,022 Xactware jobs in the United States

Job Category: Claims

Requisition Number: PROPE

Posted: June 27, 2025

Full-Time

Hybrid

Dedham, MA 02026, USA

Key Responsibilities :

• Review and evaluate property claims to determine coverage, liability, and the appropriate course of action.
• Investigate claims by gathering necessary information, including documentation, photos, statements, and estimates from policyholders, contractors, and field adjusters.
• Analyze policy terms and conditions to determine coverage applicability and limitations.
• Ensure timely and accurate documentation of all claim activities and communications in the claims management system.
• Negotiate settlements with insureds/claimants, contractors, and vendors while adhering to company guidelines and state regulations.
• Provide guidance to field adjusters and independent appraisers on claims handling procedures.
• Work with contractors, engineers, and other experts as needed to assess damage, repairs, and rebuilding efforts.
• Communicate claim decisions clearly and effectively to policyholders and stakeholders.
• Handle escalated or complex claims that may involve large losses, liability disputes, or coverage interpretation.
• Stay updated on regulatory changes and industry best practices related to property claims.

Qualifications :

• 4 year Bachelor's degree in Insurance, Business, or related field (preferred).
• 3-5 years of experience in property claims handling or a related role (experience with complex or large loss claims is a plus).
• In-depth knowledge of property insurance policies, coverage interpretation, and claims procedures.
• Strong investigative and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage a high volume of claims while meeting deadlines.
• Proficiency in claims management systems and relevant software.
• Knowledge of state and federal regulations impacting property claims.

Preferred Skills :

• Experience handling catastrophic losses or complex commercial property claims.
• Adjuster's license (preferred).
• Experience in Xactimate or similar estimating software.

We offer a competitive total compensation package including medical, dental, vision & life insurance, pension and a 401(k) with match.

Our offices are located on the Charles River in historic Dedham, Massachusetts. Our employees enjoy the use of a subsidized on-site caf, fitness center and free parking.

The Norfolk & Dedham Group is an Equal Opportunity Employer

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Position Summary

Exercises independent discretion or judgment in the handling of assigned property claims. Serves as a consultant to claims adjusters in their handling of property losses.

• This is a remote, work from home position in Virginia
• The selected candidate will ideally live in Richmond and/or surrounding areas
• A company car and equipment to work from home will be provided
• Good time management and organization skills preferred
• Ability to drive/travel regularlywithin the assigned territory

Duties and Responsibilities

• Establishes immediate contact with Policyholders and claimants.
• Conducts extensive investigations into causes and origins of all major property claims. Interviews insureds, claimants and others as required. Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements. Sets and maintains adequate reserves.
• Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage. Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.
• Determines value as they apply to the coverage.
• Determines steps necessary to initiate investigation of a property loss. Uses outside experts and attorneys as required.
• Documents claim files and submits final report to file for closure.
• Assigns and supervises the handling of property losses by independent adjusters when necessary. Advises claims adjusters regarding handling of claims.
• Conducts related training of field office claims personnel in the branch and at the Home Office.
• Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department.
• Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities.
• Acts as coordinator of the Catastrophe Team activities at catastrophe site.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Values Diversity
• Self-Development
• Nimble Learning
• Collaborates
• Information Management Skills
• Customer Focus
• Cultivates Innovation
• Job-Specific Knowledge
• Instills Trust
• Optimizes Work Processes (IC)
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements

• High School Diploma or GED and five years of claims handling experience (up to two years of equivalent may be substituted); or
• Bachelor's Degree and three years of claims handling experience, (up to two years of equivalent experience may be substituted.)

Additional Experience

• Working knowledge of Windows software required.
• The position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
• Position requires the incumbent to provide 24-hour availability for emergency claims service.

Designations and/or Licenses

• Successful completion of Introduction to Claims (AIC 30) and AIC 35 preferred.
• Appropriate license as required by state.
• Valid driver's license and good driving record required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Ability to move over 50 lbs using lifting aide equipment; Often (20-50%)
• Climbing/accessing heights; Moderate (30-40%)
• Driving; Frequent (50-80%)
• Lifting/Moving 0-20 lbs; Often (20-50%)
• Lifting/Moving 20-50 lbs; Often (20-50%)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>

Nearest Major Market: Richmond

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Position Summary

Exercises independent discretion or judgment in the handling of assigned property claims. Serves as a consultant to claims adjusters in their handling of property losses.

This is a remote, work from home position in Indiana
The selected candidate will ideally reside in Evansville or New Albany, IN and/or surrounding areas
A company car and equipment to work from home will be provided
Good time management and organization skills preferred
Ability to drive/travel regularly within the assigned territory

Duties and Responsibilities

• Establishes immediate contact with Policyholders and claimants.
• Conducts extensive investigations into causes and origins of all major property claims. Interviews insureds, claimants and others as required. Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements. Sets and maintains adequate reserves.
• Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage. Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.
• Determines value as they apply to the coverage.
• Determines steps necessary to initiate investigation of a property loss. Uses outside experts and attorneys as required.
• Documents claim files and submits final report to file for closure.
• Assigns and supervises the handling of property losses by independent adjusters when necessary. Advises claims adjusters regarding handling of claims.
• Conducts related training of field office claims personnel in the branch and at the Home Office.
• Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department.
• Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities.
• Acts as coordinator of the Catastrophe Team activities at catastrophe site.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Values Diversity
• Self-Development
• Nimble Learning
• Collaborates
• Information Management Skills
• Customer Focus
• Cultivates Innovation
• Job-Specific Knowledge
• Instills Trust
• Optimizes Work Processes (IC)
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements

• High School Diploma or GED and five years of claims handling experience (up to two years of equivalent may be substituted); or
• Bachelor's Degree and three years of claims handling experience, (up to two years of equivalent experience may be substituted.)

• Working knowledge of Windows software required.
• The position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
• Position requires the incumbent to provide 24-hour availability for emergency claims service.

• Successful completion of Introduction to Claims (AIC 30) and AIC 35 preferred.
• Appropriate license as required by state.
• Valid driver's license and good driving record required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Ability to move over 50 lbs using lifting aide equipment; Often (20-50%)
• Climbing/accessing heights; Moderate (30-40%)
• Driving; Frequent (50-80%)
• Lifting/Moving 0-20 lbs; Often (20-50%)
• Lifting/Moving 20-50 lbs; Often (20-50%)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>

Nearest Major Market: Evansville

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Position Summary

Exercises independent discretion or judgment in the handling of assigned property claims. Serves as a consultant to claims adjusters in their handling of property losses.

This is a remote, work from home position in Wisconsin
The selected candidate will ideally live in Northern Wisconsin, Fox Valley and/or surrounding areas
A company car and equipment to work from home will be provided
Good time management and organization skills preferred
Ability to drive/travel regularly within the assigned territory

Duties and Responsibilities

• Establishes immediate contact with Policyholders and claimants.
• Conducts extensive investigations into causes and origins of all major property claims. Interviews insureds, claimants and others as required. Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements. Sets and maintains adequate reserves.
• Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage. Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.
• Determines value as they apply to the coverage.
• Determines steps necessary to initiate investigation of a property loss. Uses outside experts and attorneys as required.
• Documents claim files and submits final report to file for closure.
• Assigns and supervises the handling of property losses by independent adjusters when necessary. Advises claims adjusters regarding handling of claims.
• Conducts related training of field office claims personnel in the branch and at the Home Office.
• Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department.
• Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities.
• Acts as coordinator of the Catastrophe Team activities at catastrophe site.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Values Diversity
• Self-Development
• Nimble Learning
• Collaborates
• Information Management Skills
• Customer Focus
• Cultivates Innovation
• Job-Specific Knowledge
• Instills Trust
• Optimizes Work Processes (IC)
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements

• High School Diploma or GED and five years of claims handling experience (up to two years of equivalent may be substituted); or
• Bachelor's Degree and three years of claims handling experience, (up to two years of equivalent experience may be substituted.)

Additional Experience

• Working knowledge of Windows software required.
• The position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
• Position requires the incumbent to provide 24-hour availability for emergency claims service.

Designations and/or Licenses

• Successful completion of Introduction to Claims (AIC 30) and AIC 35 preferred.
• Appropriate license as required by state.
• Valid driver's license and good driving record required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Ability to move over 50 lbs using lifting aide equipment; Often (20-50%)
• Climbing/accessing heights; Moderate (30-40%)
• Driving; Frequent (50-80%)
• Lifting/Moving 0-20 lbs; Often (20-50%)
• Lifting/Moving 20-50 lbs; Often (20-50%)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>

Nearest Major Market: Green Bay

Are you looking to use your customer service skills in a role where you can see that you are making a difference in peoples lives? Do you want a purposeful career with endless opportunities for growth?

As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative, problem solving, and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. In this role, you will frequently travel to the loss site to conduct a thorough investigation and analysis of coverage and write an estimate for repairs. Every day is a new & exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowners products and services to help our customers through the claims process.

**The Field Property Claims Adjuster will be traveling to insured homes within the Seattle, WA (98115) and surrounding areas. In order to be successful within the role, candidates should live within this area or very close to.**

A regular work day will be in the field within your assigned local territory. Overnight travel for training and team meetings is limited and less than 10%.

Our commitment to providing optimal training for this position will include approximately 5 months of training with up to 2 weeks of in person training required.

Travel for in-person training is required during Weeks 4 and 7 in Lewisville, TX.

This role is eligible for a company car if mileage requirements are met. Additional information will be provided if you are moved forward to speak with a recruiter.

Liberty Mutual is offering a Sign On Bonus for experienced and actively licensed new hires! The bonus amount will vary based on experience and validation of P&C license.

In this role, you will:

• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.
• Handle moderate to complex claims independently while managing your workload {from first notice of loss to final closure}.
• Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May be called upon for catastrophe duty.

This role might be for you if you have:

• Working knowledge of claims handling procedures and operations.
• Demonstrated understanding of building construction principles.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems.
• The capabilities, skills and knowledge required through a bachelors degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• The ability to handle multiple competing priorities and organize your day.
• Strong Time Management Skills
• Strong Organizational Skills

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate adjuster who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don't just wish things were done differently, you action on it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Investigates, determines coverage of loss and adjusts all elements of commercial property loss claims
• Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA
• Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Active insurance adjuster's license by way of a designated home state, or home state
• Minimum of 5 years of experience with property claims
• Commercial property claims experience
• Desk and/or field appraisal experience
• Willing to obtain all licenses within 45 days, including completing state required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
• Willingness to travel for client and claims needs

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Claims Senior Property Adjuster

Job Summary
This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of moderate to high complexity. The primary functions include interpreting information from First Notice of Loss reports, claim investigation, coverage evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines.

Job Duties

• Identify and obtain statements from insureds, vendors and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining proper activities and service levels.
• Communicate and interact with a variety of individuals. Explain policy coverages, benefits, and claims process either verbally and/or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address moderate-complexity coverage issues.
• Evaluate, assess, make decisions, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, loss of use, and claims technology and tool usage. Objectively discern and address issues that may be questioned in an audit.
• Coordinate with internal and external departments as required.
• The position requires a higher degree of discretion and independent judgment in analysis and problem-solving to manage losses effectively. Respond quickly and effectively to customer needs and problems.
• May attend and participate in legal proceedings.

• Bachelors Equivalent combination of education and experience
• 4-6 years Prior claims handling experience. Required
• 4-6 years Property claims administration experience. Preferred
• Working knowledge of claims administration best practices and procedures.
• Moderate knowledge of fault assessment, negligence and subrogation principles required.
• Working knowledge of Microsoft Office suite, general computer software and claims software.
• Advanced organization and planning recognition skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
• An insurance/claims adjuster license may be required for claims administration in specific states.

Are you looking to use your customer service skills in a role where you can see that you are making a difference in peoples lives? Do you want a purposeful career with endless opportunities for growth?

As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative, problem solving, and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. In this role, you will frequently travel to the loss site to conduct a thorough investigation and analysis of coverage and write an estimate for repairs. Every day is a new & exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowners products and services to help our customers through the claims process.

**The Field Property Claims Adjuster will be traveling to insured homes within the Abilene, TX (79605) and surrounding areas. In order to be successful within the role, candidates should live within this area or very close to.**

A regular work day will be in the field within your assigned local territory. Overnight travel for training and team meetings is limited and less than 10%.

Our commitment to providing optimal training for this position will include approximately 5 months of training with up to 2 weeks of in person training required.

Travel for in-person training is required during Weeks 4 and 7 in Lewisville, TX.

This role is eligible for a company car if mileage requirements are met. Additional information will be provided if you are moved forward to speak with a recruiter.

Liberty Mutual is offering a Sign On Bonus for experienced and actively licensed new hires! The bonus amount will vary based on experience and validation of P&C license.

In this role, you will:

• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.
• Handle moderate to complex claims independently while managing your workload {from first notice of loss to final closure}.
• Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May be called upon for catastrophe duty.

This role might be for you if you have:

• Working knowledge of claims handling procedures and operations.
• Demonstrated understanding of building construction principles.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems.
• The capabilities, skills and knowledge required through a bachelors degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• The ability to handle multiple competing priorities and organize your day.
• Strong Time Management Skills
• Strong Organizational Skills

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Claims Senior Property Adjuster

Job Summary
This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of moderate to high complexity. The primary functions include interpreting information from First Notice of Loss reports, claim investigation, coverage evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines.

Job Duties

• Identify and obtain statements from insureds, vendors and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining proper activities and service levels.
• Communicate and interact with a variety of individuals. Explain policy coverages, benefits, and claims process either verbally and/or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address moderate-complexity coverage issues.
• Evaluate, assess, make decisions, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, loss of use, and claims technology and tool usage. Objectively discern and address issues that may be questioned in an audit.
• Coordinate with internal and external departments as required.
• The position requires a higher degree of discretion and independent judgment in analysis and problem-solving to manage losses effectively. Respond quickly and effectively to customer needs and problems.
• May attend and participate in legal proceedings.

Qualifications

• Bachelors Equivalent combination of education and experience
• 4-6 years Prior claims handling experience. Required
• 4-6 years Property claims administration experience. Preferred
• Working knowledge of claims administration best practices and procedures.
• Moderate knowledge of fault assessment, negligence and subrogation principles required.
• Working knowledge of Microsoft Office suite, general computer software and claims software.
• Advanced organization and planning recognition skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
• An insurance/claims adjuster license may be required for claims administration in specific states.

The starting pay range for this position is $68,640 - $83,700 annually.

Remarkable benefits:
    Health coverage for medical, dental, vision
    401(K) saving plan with company match AND Pension
    Tuition assistance
    PTO for community volunteer programs
    Wellness program
    Employee discounts (membership, insurance, travel, entertainment, services and more!)

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer