80,959 Zendesk jobs in the United States

• Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
• Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements
• Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements
• Create detailed solution architectures and technical documentation for complex customer environments
• Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers
• Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

• 5+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
• Strong understanding of Amazon Connect, AWS services, and cloud contact center technologies
• Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations
• Excellent communication skills with ability to explain complex technical concepts to both technical and non-technical audiences
• Proven track record of designing and implementing large-scale cloud solutions
• Strong analytical and problem-solving skills with attention to detail
• Bachelor's degree in Computer Science, Information Technology, or related field

• AWS certifications (Solutions Architect, DevOps Engineer)
• Hands-on experience with Zendesk platform or similar customer engagement solutions
• Knowledge of AI and machine learning applications in customer experience
• Experience with API integrations and data migration processes
• Understanding of telecommunications protocols and voice technologies
• Familiarity with agile methodologies and project management practices

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Assistance Program (EAP)
• And more!

Job Description

Metis Technology Solutions, Inc. is seeking a senior software engineer to support aeronautics programs and projects at NASA Ames Research Center in Mountain View, CA. The Senior Software Engineer will support management through the development and maintenance of advanced management planning tools and user training in the use of those tools. This role requires expertise in software engineering, data analysis, and data integration, as well as the ability to deliver technical solutions that meet strategic and operational objectives. The engineer will collaborate with management, analysts, and stakeholders to provide reliable tools, actionable insights, and technical support.

Key Responsibilities:

• Design, develop, and maintain management planning tools to support aeronautics activities, including task plans, milestones, budgets, dashboards, and development of charts and presentations.
• Process, analyze, and integrate complex datasets from multiple sources.
• Publish and present reports, metrics, and dashboards for management and resource analysts.
• Provide technical support, including troubleshooting, system updates, and user training.
• Adjust and enhance tools to improve functionality, performance, and integration with existing systems.
• Apply advanced problem-solving and strategic approaches to complex technical challenges.
• Collaborate with cross-functional teams to ensure alignment with organizational goals.
• Administer databases, servers, and applications supporting management planning tools.

Required Skills:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related discipline.
• Minimum 10 years of software engineering experience, with demonstrated expertise in:
  • Software development and lifecycle management
  • Data analysis and data integration
  • Strategic problem-solving and solution development
  • Providing technical expertise across projects
• Proficiency with:
  • SQL databases (PostgreSQL, Oracle, etc.) and query optimization
  • Microsoft Excel and PowerPoint for analysis and reporting
  • Web server technologies and web-based application development
• Strong written and verbal communication skills for presenting technical information to leadership and stakeholders.
• Hybrid work is authorized. This is not a remote position.

Preferred Qualifications:

• MBA or Master’s degree in a technical or related field
• Experience working in aeronautics or aerospace organizations
• Familiarity with enterprise-level reporting tools and advanced analytics platforms

EEOE Veterans and Disability

US Citizenship Required

Estimated Salary $150,000.00-$165,000.00

Customer Services Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Services Technical Specialist (Support Software Engineer) to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail .

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Division/BU About Us ::

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction straightforward situations

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Services Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Services Technical Specialist (Support Software Engineer) to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail .

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Division/BU About Us ::

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction straightforward situations

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Services Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Services Technical Specialist (Support Software Engineer) to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail .

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Division/BU About Us ::

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction straightforward situations

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Services Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Services Technical Specialist (Support Software Engineer) to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail .

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Division/BU About Us ::

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction straightforward situations

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Customer Services Technical Specialist (Support Software Engineer) – Hybrid R | CPESG | Enablon EHS - North America | Wolters Kluwer

Enablon is seeking a Customer Services Technical Specialist (Support Software Engineer) to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations—requiring strong problem-solving skills, adaptability, and attention to detail .

Work Arrangement : Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide.

Division/BU About Us ::

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (Min. 2-4yrs experience)

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.

• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.

• Solid understanding of enterprise application architecture and cloud-based systems.

• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.

• Strong problem-solving and debugging skills across technical layers.

• Excellent communication and documentation skills with a focus on clarity and reproducibility.

• Demonstrated ability to work independently while delivering high levels of customer satisfaction straightforward situations

Essential Duties and Responsibilities

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.

• Perform advanced troubleshooting across application layers to resolve moderately complex issues.

• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.

• Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.

• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.

• Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.

• Update and maintain technical documentation, including known issues and investigation summaries.

• Provide refresher training and coaching to customers and assist in onboarding new team members.

• Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.

• Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.

• Maintain current knowledge of emerging platform features, configurations, and support best practices.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Product Support Representative

*The position supports a remote work setting, but the candidate will need to be within a 1-hour radius of our Colorado Springs Facility for training purposes*

As a Product Support Representative, you are a crucial part of the Allegion team, responsible for employing a solutions approach to resolving and/or answering inquiries of customers through troubleshooting and a basic level of product knowledge. This position will interact with various internal customers including technical services, customer service, sales, and operations. It will also interact with various external customers including distributors, facility managers, locksmiths, IT leaders, and others as needed.

What You Will Do:

• Develop a basic level understanding of mechanical, electronic, and software Allegion products within assigned product portfolio, specifically mobile device applications, networking components, user credentials, and electronic devices
• Develop working knowledge of all catalogs, manuals, instruction sheets/templates, and price books
• Provide positive customer experiences by troubleshooting technical problems. Primary support will be through phone calls, but could also support through electronic communications such as email and instant messaging
• Ability to identify the needs of the customer and explain intermediate solutions in ways the customer can understand and successfully implement
• Perform primary root-cause analysis of products returned from customers
• Address all interactions and drive them to successful resolution or escalate as required
• Perform logical troubleshooting of technical issues including coaching customers through voltage and current measurements of electronic products, as well as advice for networking requirements of Allegion products
• Populate the CRM and Knowledge database with solutions to product problems
• Generate, update, and/or create service request tickets for all communications
• Maintain awareness of all Allegion policies, guidelines, and procedures to ensure compliance
• Provide support to cross-functional teams within the organization as required
• Meet all service level agreements as set by management
• Additional duties as assigned by manager

What You Need to Succeed:

• 3+ years of related industry and/or customer service experience; basic knowledge of access control concepts; proxy, smart, and mobile credentials; and troubleshooting preferred
• HS Diploma or GED required
• Associates degree preferred
• Possess basic knowledge of mechanical and electronic products, including the use of volt meters and related measuring devices
• Possess basic knowledge of SaaS software solutions, in addition to smart phones, wired and wireless networking, Bluetooth Low Energy, and Wi-Fi signal troubleshooting
• Understanding of technical documentation, including engineering drawings
• Strong written and verbal communication skills
• Working knowledge of PC based software applications (Microsoft Office Outlook, Word, Excel) & basic web applications
• Strong problem-solving and analytic skills
• Strong learning agility as it relates to frequent software updates
• Ability to multi-task, prioritize, and manage time efficiently
• Ability to identify recurring customer issues
• Ability to develop cross-functional, professional working relationships

Why Work for Us?

• Allegion is a Great Place to Grow Your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy".
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Competitive paid time off
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Compensation:

This range is provided by Allegion. Your actual pay will be based on your skills and experience.

• The expected Base Annual Range: $39,600-$70,100. The actual compensation will be determined based on experience and other factors permitted by law.

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.