1,297 Help Desk jobs in the United States

Help desk is a first line of support for HRT's internal customers reporting technology and cyber security issues. Documents reported issues in work order tracking system, resolves or escalates reported trouble tickets to various internal teams. Performs a variety of administrative, clerical, and security compliance duties for the Department. Multitasks to accomplish day to day operational activities and other assignments. Maintains customer service focus.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Interacts with agency staff and handles all support requests at the initiation phase for technology systems, computing devices, and cloud services by monitoring of the help desk phone line, email, and work order management system.
• Documents reported issues in a work order management system.
• Performs initial troubleshooting of the reported problem with the user, documents the outcome in the work order management system.
• Collects additional information and escalates to various internal teams for further assistance.
• Follows up with the customer on as needed basis to assure problem resolution.
• Following existing policies and procedures manages user accounts, including password reset assistance for administrative and frontline employees.
• Proactively manages helpdesk queue in the work order management system, takes part in the incident response activities.
• Assists with end user training on devices and software.
• Through daily interactions with end users works to raise the awareness of the company policies and cyber security best practices.
• Following established process documents procurement requests from initiation to completion.
• Contacts third-party vendors for warranty service repair on a subset of technology assets, escorts contractors while on site on as needed basis.
• Manages print supply services and toner replenishments.
• Produces a variety of typed statistical and narrative reports.
• Assists in maintenance of department files and performs data entry as required.
• Assists with hardware and software inventory and reporting.
• Manages records compliance with the Records Management Policy and Procedures.
• Perform other duties as assigned.

• Windows Desktop operating systems
• Desktop, laptops, phones, smart phones hardware support
• Printers/Copiers/Scanners and multi-function devices
• Active Directory user account management
• Audio/Visual equipment, including conferencing systems
• Remote access technologies and VPN familiarity
• Browsers and online applications
• Helpdesk management systems
• MS Office Suite and other common productivity tools.
• Cloud software platforms, including Office 365

A client in the Franklin, TN area is looking for a Help Desk Support role to join their team. They need someone to sit on-site 3 days a week. This resource will be working calls 50/50 with the dealerships and internal. They are going to be on a first-call resolution basis. They will also be needing to help support tickets via email and chat. This is a 12-month contract looking to extend, ex. they have a contractor that has been with them for 4 years now.

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Active Directory Knowledge
1-2 years of experience in a help desk or technical support role.
Basic understanding of computer hardware, software, and networking concepts.
Experience with ServiceNow - 8-14 tickets a day
Strong communication skills and a customer-oriented attitude.
Office 365 shop

Arthur Lawrence is looking for Help Desk one of our clients in Newark, DE Please find the job description below and send us your updated resume if interested:

Must-Have Skills:

• Strong problem-solving and analytical skills
• Excellent verbal and written communication
• Patience and prior customer service experience

• Experience in providing IT support, troubleshooting hardware/software issues
• Familiarity with documenting support cases and tools like Magnet booking

• Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
• IAOP Award; Ranked in the top 100 internationally
• Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
• Member of HMSDC, NMSDC and NY&NJMSDC

Our client is seeking a Help Desk Associate to join their team. As a Help Desk Associate you will be part of the IT Support Department, providing essential assistance to end users. The ideal candidate will have strong customer service skills, basic IT troubleshooting abilities, and effective communication skills, which will align successfully with the organization.

Job Title: Help Desk Associate
Location: Madison, WI
Hours: 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.
Pay Range: $18 - $20 /hr. on W2

What's the Job?

• Provide support to end users on a variety of technical issues.
• Identify, research, and resolve technical problems through various communication channels.
• Document, track, and monitor problems to ensure timely resolution.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Utilize established guidelines to perform job functions effectively.

• Minimum of 6 months experience in customer service.
• Basic IT troubleshooting experience for at least 6 months.
• Call center experience for a minimum of 6 months.
• Knowledge of commonly used concepts and procedures in IT support.
• Ability to work the 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.

• guide customers through proper use of the vendor-managed licensing application(s)
• triage, troubleshoot, resolve, and escalate issues as necessary
• create and track help desk tickets
• provide high-level answers to general BHPL licensing process questions
• handle help desk phone calls and respond to email requests

• Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses
• Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.)
• Utilize internal ticketing system
• Communicate, and enforce system standards as necessary
• Simulate and troubleshoot user problems
• Train other state staff in operation of the Help Desk as needed
• Ensure Help Desk phone is not left unattended
• Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes
• Participate in daily team standup
• Perform other duties related to HPL eLicensing helpdesk.

• 3+ years of experience working as a business application customer help desk specialist
• Identify / troubleshoot / escalate / resolve issues
• Excellent verbal communication skills
• Excellent Telephone and interpersonal skills
• Excellent organizational skills
• Proficiency using Microsoft Project, Microsoft Office 365, Microsoft Teams and Atlassian JIRA
• Analytical thinking skills
• Strong follow-up skills
• Ability to work effectively both as an individual and as a team member
• Ability to get up to speed quickly

Hello Professionals,
Hope you are doing well; I am sharing you the Job requirement. Take a look at the Job description and do let me know if you are open to new opportunities

Job Title: Help Desk
Job Location: Charlotte, NC
Experience: 7-10 Years.
Duration: Temp to Hire
Contract Type: -
Mode of Interview:

Description:
Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Candidate must have the ability to identify, research, and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track request via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.

Skills Required:
• Basic experience with Windows • Hands-on experience with MS Office Applications, Edge and Outlook • Basic experience with Dell & Client laptops and desktop computers, • Ability to learn and work within Active Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of security applications including antivirus software a plus • Knowledge of Blackberry, Android and iPhone a plus • ServiceNow -M365

Experience req:
Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration -Basic knowledge of the Windows 7 and 10 operating system and ticketing systems.

Education:
High School Diploma, associate degree, bachelor's degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus Requirement - Soft Skills, Able to read quickly, comprehend, take action and be able to be agile.

All the Help Desk II roles in Charlotte are with the same manager. Please do NOT submit a candidate multiple times. 6-12 months of experience is sufficient(preferably IT but not neccessarily), position is temp to perm, local to Charlotte, NC. Looking for someone who is trainable, has good computer skills, great customer service skills. Additional Details: Supplier has prepared a compelling candidate summary to include the below: a. Candidate availability to interview: b. Candidate availability to start: c. Candidate's current interview activity and job leads: d. Candidate's current employment status:

Oscar| Infowaygroup.com | US IT Recruiter

Cell :
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA - 94538

LaSalle Network is currently partnering with a client, a fast-paced Managed Service Provider for small to medium size businesses, that is looking for a new Help Desk Engineer to join their team long term.

Help Desk Engineer Responsibilities:

• Support and Troubleshooting for Windows and Mac OS and Hardware
• Network and Server Monitoring
• Backup Software Administration
• Microsoft Active Directory Domain, File Server, DNS, Printer Server, RDS and SQL Administration
• Private and Hosted Email (Exchange, Office 365)
• Email, Calendar and Spam Filter Troubleshooting and Administration

• Bachelor's degree in the field of computer science, information sciences or related field required
• All Microsoft and/or Apple technical certifications are a plus
• Comfortable working/communicating with clients
• Ability to hit the ground running

We are seeking a customer-focused Help Desk Technician to provide technical support to end-users. The ideal candidate will troubleshoot hardware, software, and network issues while delivering excellent customer service. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical solutions effectively.

Key Responsibilities:

• Respond to technical support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and operating systems.
• Assist users with account setup, password resets, and access management.
• Document troubleshooting steps and solutions in the knowledge base.
• Escalate complex issues to higher-level support teams as needed.
• Provide basic training and guidance to end-users.
• Ensure compliance with IT policies and security protocols.

• Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Previous experience in a help desk or IT support role preferred.
• Proficiency in Windows, macOS, and common software applications.
• Basic networking knowledge (TCP/IP, VPN, Wi-Fi troubleshooting).
• Strong customer service and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Experience with a ticketing system (e.g., ServiceNow, Zendesk) is a plus.
• Certifications such as CompTIA A , ITIL, or Microsoft certifications are a plus.

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• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist with setting up and managing user accounts and permissions.
• Provide support for operating systems, productivity software, and other business applications.
• Document issues, solutions, and work performed in ticketing systems.
• Educate users on best practices and provide guidance on IT-related matters.
• Collaborate with other IT team members to resolve complex issues and implement new technologies.
• Stay updated with the latest industry trends and technologies.

• Proven experience as an IT Help Desk Technician or in a similar role preferred but not critical.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network and system administration principles.
• Experience with troubleshooting common IT issues (hardware, software, and network).
• Proficiency in using ticketing systems and remote desktop tools.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude and strong interpersonal skills.

• Full-time position with standard office hours. Hybrid work available after initial training period in office.
• Occasional after-hours or weekend work may be required for maintenance or urgent support issues.
• Ability to lift and move computer equipment as needed.

• Extraordinary attention to detail
• Ability to work and to deliver content under tight deadlines
• Ability to work independently