60,634 Customer Support jobs in the United States

Job Description

Job Posting TitleCustomer Support

Job Description

Job Title: Customer Care Representative
Company: EcoWater of Southern California
Location: Vista, CA

Overview:
At EcoWater of Southern California, we are committed to delivering exceptional service and fostering a workplace culture built on accountability, respect, and teamwork. As a Customer Care Representative, you will be the frontline voice of our company, ensuring that each customer interaction is handled with care, professionalism, and a solutions-oriented mindset. You will embody our values of integrity, responsibility, and positive contribution to the team dynamic.

Key Responsibilities:

• Customer Interaction:
  Handle customer inquiries, complaints, and service requests with a positive, empathetic, and solutions-focused approach. Ensure all communication is clear, professional, and reflects our brand values.

  • Take full ownership of the customer experience, from start to finish, ensuring customer satisfaction and timely resolution of issues.

• Team Collaboration:
  Actively contribute to a supportive and inclusive team environment. Engage in open and respectful communication, offer help when needed, and seek feedback to improve both personal and team performance.

  • Embrace a "we, not me" mindset, recognizing that each team member's actions impact the entire group.

• Professional Responsibility:
  Demonstrate accountability by taking responsibility for your words, actions, and their impact on others. When mistakes happen, own them and focus on solutions rather than blame.

  • Maintain a high level of integrity in all interactions, both internally and externally, adhering to company policies and ethical standards.

Mindset and Behavior:
Show up with a positive, growth-oriented mindset, ready to contribute and learn. Be adaptable and open to change, as we continually strive to improve our processes and customer service delivery.

• Display resilience and professionalism in high-pressure situations, maintaining composure and focusing on constructive outcomes.

• Communication and Language:
  Use clear, concise, and respectful language in all interactions. Avoid negative or passive-aggressive communication. Strive to resolve conflicts with empathy and understanding, considering how your words impact others.

  • Practice active listening to ensure full comprehension of customer and team needs before responding or taking action.

• Cultural Contribution:
  You are not just filling a role but contributing to our company's culture of excellence. Bring your best self to work every day, be mindful of your energy and attitude, and recognize that how you show up influences others.

  • Encourage a culture of continuous improvement by sharing insights, offering constructive feedback, and being open to feedback from others.

Qualifications:

• Proven experience in customer service or a related field.

• Strong communication and problem-solving skills.

• Ability to work collaboratively in a fast-paced team environment.

• A proactive, positive attitude with a focus on accountability and continuous improvement.

• High emotional intelligence, with the ability to manage interpersonal interactions professionally and empathetically.

• Comfortable with technology and the ability to learn new systems quickly.

Job Description:

Short Description:

The Customer Support Entry level is a first level representative to the Client technical support team. They answer a variety of technical inquiries documenting issues and alerting senior staff in a timely fashion 4 days onsite after first 30 days.

Complete Description:

The Client is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:

Customer Support Entry Roles and Responsibilities:

· Answer calls in a dynamic IT operations environment, supporting multiple agencies.

· Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia.

· Log and route service requests and incidents in an incident management system.

· Create and maintain knowledge articles in the agency's knowledge management system on a daily basis.

· Provide a high level of customer service to end users on a daily basis.

· Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.

· Troubleshoot issues related to agency specific applications and web applications.

· Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.

· Collaborate with the IT leadership team to select and implement cost-effective technology for District.

· Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests.

· Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.

· Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources.

Skills:

· Providing IT technical support to computer system users by telephone, email, etc.

Required 1 Year

· Maintaining computers, systems and printers in a professional setting. Required 1 Year

· Installing and troubleshooting computer operating systems and software.

Required 1 Year

· Expertise in supporting desktop operating systems (Windows 10, 11 and Mac OSX 10.10.X) Required 1 Year

· Experience providing technical support in a "call center" environment where the candidate received multiple calls at once. Required 1 Year

· Experience tracking service request/incidents using a ITSM tool. Required 1 Year

· Provide customer-oriented results and build an efficient end-user support environment.

Required 1 Year

· Experience with basic Active Directory functions such as: Account Creations, Password Resets and OU Management. Required 1 Year

· Knowledge of Microsoft Office Suite (Office 365). Required 1 Year

· Customer service support experience in either a face to face or phone support role.

Required 2 Years

· Excellent written and verbal communication skills in a professional setting.

Required 2 Years

· Microsoft Certifications: MCP Windows 10, CompTIA A+ etc. Highly desired

Job Description

Position Summary

Provide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry. Prepare financial quotes for customers on Aftermarket projects and the oversee and manage the project from beginning through final delivery and installation startup.

Key Responsibilities

• Plan, organize, and lead individual customer machine projects from inception to completion. Develop and maintain the cadence of work schedules, hours, costs and communication for each project.
• Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status.
• Resolve problems, address concerns, and answer questions during the life of the project which includes quote, order, design, manufacture, installation and inspection.
• Act as a main point of contact for the project, providing regular updates, reports and communication regarding project status to all stakeholders.
• Travel to customer sites during large or complex installations and CoC for team building and project meetings.
• Will travel domestically and internationally approximately 10% of the time

Qualifications:
Qualifications

Basic Requirements

• Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field. A combination of education or experience may be considered.
• 5+ years of experience in sales, project management or engineering for custom design machinery

Preferred Qualifications

• A bachelor’s degree in engineering
• Project Management Certification
• High-speed capital equipment/packaging machinery industry knowledge
• Experience with an ERP system, preferably SAP
• German language skills

Additional Information

The expected compensation range for this position is between $65,000 to $80,000 annually.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

This is a remote position available across all Canadian provinces and territories , allowing you to work from the comfort of your home while supporting a diverse and inclusive customer base.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media
• Provide product and service information, troubleshooting support, and order assistance
• Handle and resolve customer complaints with professionalism and empathy
• Document customer interactions and escalate issues as needed
• Maintain up-to-date knowledge of company products, services, and policies

Requirements:

• High school diploma or equivalent (post-secondary education is an asset)
• Minimum 1 year of customer service experience (remote experience preferred)
• Excellent communication skills in English (French is a strong asset)
• Ability to multitask and navigate various software tools
• Reliable internet connection and a quiet, distraction-free workspace

What We Offer – Canadian Benefits:

1. Extended Health & Dental Coverage – Comprehensive plans including vision, mental health services, and prescriptions
2. RRSP Matching Program – Invest in your future with employer-matched Registered Retirement Savings Plan contributions
3. Paid Time Off & Statutory Holidays – Generous PTO plus all federal and provincial holidays recognized
4. Work-From-Home Stipend – Monthly allowance for internet, phone, or home office expenses

Our Office is looking for a responsible Customer Service/Office Clerk to join our team. This is a full-time position with regular office hours.

Responsibilities:
- Answer phone calls, communication with customers
- File and maintain documents, records, and reports
- Assist with data entry and record keeping
- Manage and update company databases

• The ability to multi-task and complete project on time
• Follow up with customers and vendors
• Customer Service Skills are key. You will be speaking to customers daily, answering calls, scheduling appointments and taking accurate messages



Skills:
- Proficient in file management and organization
- Strong typing skills with attention to detail
- Excellent phone etiquette and communication skills
- Familiarity with phone systems and office equipment
- Fluently in English and Russian languages

We offer competitive pay and a supportive work environment. If you are a motivated individual, we would love to hear from you.

We are seeking a highly motivated and customer-focused Remote Customer Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service remotely, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers.

Responsibilities:

* Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Provide accurate and helpful information about products and services.
* Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members.
* Document customer interactions, issues, and resolutions in the CRM system.
* Maintain a thorough understanding of products, services, and company policies.
* Identify and escalate recurring issues or customer feedback to improve products and services.
* Assist with order processing, returns, and other customer-related tasks.
* Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.
* Stay updated on industry trends and best practices in customer support.
* Collaborate with team members to share knowledge and improve processes.
* Adhere to all company policies and procedures.

Qualifications:

* High school diploma or equivalent; associate's or bachelor's degree preferred.
* Proven experience in customer service or a related field.
* Excellent communication skills, both written and verbal.
* Strong problem-solving and analytical abilities.
* Ability to multitask and prioritize tasks effectively.
* Proficiency in using CRM software and other customer support tools.
* Comfortable working independently in a remote environment.
* Reliable internet connection and a suitable home office setup.
* Ability to adapt to changing priorities and handle difficult customer situations.
* Familiarity with industry-specific terminology and practices.

Skills:

* Active Listening
* Problem-Solving
* Communication (written and verbal)
* Empathy
* Time Management
* Technical Proficiency
* Conflict Resolution
* Attention to Detail
* Adaptability

Benefits:

* Competitive salary
* Health insurance
* Paid time off
* Professional development opportunities
* Remote work flexibility

We are seeking a detail-oriented and reliable Customer Service/Data Entry to join our team. In this role, you will be responsible for accurately entering, updating, and maintaining data in our systems. The ideal candidate is efficient, organized and has excellent attention to detail.

Responsibilities:

Enter data accurately into databases and systems from various source documents

Verify data for accuracy and completeness

Perform regular backups to ensure data preservation

Maintain confidentiality and security of all data

Assist with data cleanup and audits as needed

Communicate with team members to resolve any discrepancies

Requirements:

Proven experience as a data entry clerk or similar position

Fast typing skills

Proficiency in MS Office (Excel, Word) and data entry software

Strong attention to detail and organizational skills

Ability to work independently and manage time effectively

Duties and Responsibilities
• Assist the Marketplace Manager(s) with daily tasks, primarily focused on Listing products on Amazon, Creating PO's, Purchasing, etc.
• Monitor task completion
• Data entry and reporting

Qualifications and Requirements:
• Strong organizational skills and very thorough follow-through skills
• Advanced user of Amazon / Excel / Google Sheets, and quick to learn new technologies, systems, tools, etc.
• Drive and willingness to learn