15,268 Help Desk jobs in the United States

Help Desk Technician

Job description

WFI International, a leading manufacturer and supplier of integrally reinforced branch connection fittings to the power, oil and gas, chemical, and other industries, is looking for an Help Desk Technician. The Company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability, or protected veteran status.

The Company is a drug free workplace.

The Help Desk Technician is responsible for installing, modifying, and making minor repairs to hardware and software systems, and providing technical advice and support to system users.

Primary Responsibilities:

• Repairing and replacing equipment
• Troubleshoot Software Issues
• Manage service requests
• Provide telephone, in-person, and online support to end-users.
• Provide timely updates, status, and completion information to manager and/or users, via phone, e-mail, or in-person communication.
• Refer major hardware problems to service personnel for correction.
• Connect users to networks and provide initial training in facilities and applications.
• Elevate complex issues to senior staff.
• Perform other duties as assigned.

Education / Experience

• High School Diploma or GED is required.
• Help Desk: 1 year (Preferred)
• Windows 10/11: 1 year (Preferred)
• CompTIA A+ (Preferred)

Skills

• Basic understanding of computer systems, networking principles, and troubleshooting practices.
• Ability to multitask in a fast-paced environment
• Efficiently close service requests with minimal supervision
• Install, label, and test network cabling
• Windows Server, Active Directory, Microsoft 365

Job Type: Full-time

CEI Engineering Associates in Bentonville, AR is looking to hire a full-time Help Desk Technician on-site to provide exceptional technical support. Are you an analytical person with first-class problem-solving skills? Would you like to gain valuable IT experience? Are you interested in joining a company that appreciates its employees? If so, please read on!

This computer science position earns competitive compensation depending on experience. We provide awesome benefits and perks, including comprehensive health offerings, a 401(k) with a company match, an employee stock ownership plan, a quarterly incentive bonus program, continuing education opportunities, and a health and wellness reimbursement program. If this sounds like the right computer science opportunity for you, apply today!

ABOUT CEI ENGINEERING ASSOCIATES

Established in 1973, we became a leader in civil engineering, land surveying, and landscape architecture by approaching each project with the same objectives: to help our clients streamline their processes, create efficiencies, avoid costly mistakes, and drive revenue to their bottom line. With offices from coast to coast and a dedicated team of more than 100 professionals, we are a diverse, deeply experienced, and inclusive firm ready to help our clients take advantage of every opportunity that comes their way.

We employ hard-working people who want to develop and grow along with our company. We also want to help our employees and their families lead healthy, balanced lives. Therefore, we provide affordable coverage that promotes wellness beyond basic healthcare. By offering competitive pay, excellent benefits, and ongoing training, we foster a supportive environment where our team can excel. Most importantly, we aim to give our employees the opportunity to do what they do best every single day.

A DAY IN THE LIFE OF A HELP DESK TECHNICIAN

As a Help Desk Technician, you provide invaluable technical support and customer service for both coworkers and clients. Knowledgeable and eager to help, you thoroughly assist others with accessing and using automated systems and services. Promptly responding to user requests, you help identify the problem, determine the best way to resolve it, and then coach the user through the resolution process.

You maintain a professional and helpful demeanor as you troubleshoot and complete software installations, upgrades, and other application problems. For more advanced complications, you coordinate with the appropriate technical personnel to address the issue. As you resolve problems, you document and track the reported issues to keep an eye on patterns and search for areas for improvement. You take pride in helping others using your technical expertise!

QUALIFICATIONS FOR A HELP DESK TECHNICIAN

• Associate degree in computer science or information systems and some related experience OR an equivalent combination of experience and training
• Familiarity with hardware such as desktops, laptops, mobile devices, thin clients, printers, and copiers
• Familiarity with operating systems such as MS Windows 7 and 8, Apple OSX, iOS, and Android
• Familiarity with MS products such as Word, Excel, PowerPoint, Outlook, Visio, and Lync
• Familiarity with browsers such as Internet Explorer, Mozilla Firefox, Google Chrome, and Safari
• Valid driver's license, an acceptable driving record, and ability to occasionally travel overnight

Experience providing computer or help desk technical support would be a plus. ITIL Foundations and CompTIA A+ certifications would be preferred but are not required.

A leading automotive manufacturer in Huntsville, Alabama is seeking a reliable and customer-focused Help Desk Technician to provide first-level technical support across its operations. This role is crucial to maintaining seamless IT service delivery for internal users in a fast-paced, technology-driven environment.

Key Responsibilities:

• Deliver first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction
• Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices
• Set up, configure, and deploy desktops, laptops, and peripherals
• Log and track support tickets using a ticketing system (e.g., ServiceNow), ensuring timely resolution and follow-up
• Manage user accounts in Active Directory, including password resets, account creation, and permissions changes
• Support hardware maintenance and inventory management
• Ensure high-quality customer service by following up with users and documenting solutions
• Collaborate with IT staff to escalate and resolve complex issues

Required Qualifications:

• 25 years of experience in an IT help desk or technical support role
• Strong knowledge of Windows OS, Office 365, and basic networking principles
• Familiarity with remote desktop tools and Active Directory
• Experience using IT ticketing systems (ServiceNow preferred)
• Strong communication, organizational, and troubleshooting skills
• Ability to prioritize tasks and resolve issues efficiently in a high-demand environment
• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or related field preferred
• Relevant IT certifications (e.g., CompTIA A+, Microsoft) are a plus

Preferred Skills:

• Previous experience supporting users in a manufacturing or industrial environment
• Knowledge of ITIL best practices
• Familiarity with enterprise device imaging tools and inventory systems

Additional Information:

• Work Hours: MondayFriday, standard business hours; flexibility required for occasional after-hours support
• Location: Must be onsite at the Huntsville, AL facility
• Duration: Contract position with potential for long-term engagement or conversion

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

• None

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Walk customers through problem-solving process
• Follow up with customers, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation, and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products, and services

• Excellent interpersonal and customer service skills.
• Basic understanding of existing programs and capabilities.
• Excellent workstation and network troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Working experience in providing Help Desk support
• Proficiency in English/fluency in Spanish a definite plus
• Working knowledge of help desk software and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

• A minimum of an associate's degree in computer science or equivalent experience is required.
• At least three years of experience in user technical support is required.
• A+, Network+ and similar certifications are preferred.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• May be required to work on-call or longer hours in case of large-scale issues.

Help Desk Technician Company:MDU Resources Group, Inc. Department:EIT - Enterprise Service Desk Location:Bismarck, ND Hiring Manager:Chad R Heck Closing Date:12/13/2022 at 11:59 pm CDT Job Type:Full-Time Entry Level:$19.62 - $24.52 /hour Position is Help Desk, Information Technology, Technician, Support Technician, Help, Microsoft

879 McDowell Road, Asheboro, NC 27205, United States | Full Time

Help Desk Technician

Location: Asheboro, NC

Application Deadline: Open until filled

Department: Engineering

Reports to: Manager of Information Technology

Are you the go-to person for tech support among your friends and coworkers? Do you love solving problems, helping others, and staying on top of the latest technology trends? If so, Randolph Electric Membership Corporation (REMC) invites you to bring your expertise to our team as a Help Desk Technician.

At REMC, you will not just be fixing computers. You will be supporting the critical systems that keep our community-powered Cooperative running smoothly. This is your opportunity to join a mission-driven organization that values innovation, teamwork, and service.

What You Will Do

• Provide technical support for hardware, software, and network systems

• Support Microsoft 365, Windows PCs, iOS devices, MFA, and related platforms

• Respond to support requests via Teams, email, phone, or in-person with professionalism and clarity

• Install, configure, and update software and applications

• Document technical solutions and contribute to IT best practices

• Continuously learn and adapt to new technologies

• Work both independently and as part of a collaborative IT team

What You Bring

• An Associate's or Bachelor's degree in a computer-related field is preferred, but relevant experience and training will be considered

• Four or more years of hands-on experience in information technology is strongly preferred

• Strong knowledge of Microsoft server and client operating systems and common business applications

• Excellent communication skills and a collaborative, service-oriented mindset

• The ability to manage multiple tasks while maintaining attention to detail

Preferred Qualifications

• Certifications such as A+, Network+, or MCP

• Familiarity with password management tools and IT security best practices

• A passion for problem-solving and helping users feel more confident with technology

Why REMC?

Randolph Electric Membership Corporation is more than just a utility provider. We are a values-driven organization committed to service, innovation, and community. Our employees enjoy a stable work environment, supportive leadership, and opportunities for professional development. We believe in taking care of our people so they can take care of our members. At REMC, your work matters-and so do you.

Requirements

• Valid North Carolina driver's license

• CPR and First Aid Certification or willingness to obtain

• Some travel required, primarily within a 200-mile radius

Apply Now

Apply now at and click "Apply"

Equal Opportunity Employer, including disability/vets.

All job offers are contingent upon successful completion of a background check, credit check (if applicable), and drug screening. By applying, you consent to these pre-employment screenings, which are conducted in compliance with applicable laws and may affect your eligibility for employment.

• The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing ServiceNow. Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
• The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
• Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP) as well as the procedures documented in the Call Center Hardware Dispatch Guide.
• Customer Service Representatives also utilize Skype/Teams systems within the Call Center to communicate real-time events to management and customers as required.

• Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
• Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems.
• Accept and process virtual call inquires for hardware and software.
• Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level 2).
• Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
• Resolve all tickets only when a problem has been rectified to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
• Gather information and follow required diagnostic procedures.
• Responds to email in a timely manner
• Adhere to the Call Center Policy Document
• Adhere to the Standard Operating Procedures (SOP).

• Applicants must be able to, with or without reasonable accommodation:
• lift and carry up to 50 pounds (telework carrying equipment)
• Navigate from the parking lot to the entrance and then to the designated workspace
• Work a minimum of 8 hours with a 30-minute lunch break
• Can sit or stand for a minimum of 8 hours with a 30-minute lunch break
• Great Written and Communication Skills - Must have the ability to convey information clearly and effectively
• Must live within 2 hours travel of the designated call center for which they are applying.

• The candidate must hold at least one of the following certifications: HDI Customer Service Representative or an A+ certification.
• Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience.
• Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, Microsoft Exchange/Outlook.

• Must be able to obtain a Public Trust clearance

This is an entry level position paying $16/hr.

Contract position with multiple extensions - Start subject to change by 2-5 days/End date could taper off sooner than expected

Required Skills & Experience

• 1+ years minimum of Help Desk experience
• Experience answering calls, logging tickets, and assigning them to the correct department
• Basic troubleshooting experience (hardware and application support)
• Excellent documentation skills
• Experience with any basic ticketing system
• Good communication and customer service skills

Nice to Have Skills & Experience

• Bilingual Support center knowledge
• Experience with the Footprints ticketing system

Job Description

An employer in Katy, TX is seeking an eager, motivated Help Desk Analyst to provide first level resolution and excellent customer service to their internal employees and external users. The Help Desk Analyst will be responsible for answering phone calls, logging tickets in the Footprints ticketing system (30-60 tickets a day), assigning the tickets to the appropriate department, and documenting the process from start to finish. They will work closely with the FTE team and will be provided training. Examples of issues they will resolve (but not limited to) will be around MS Office 365, MS Teams, basic MS Office Applications, various hardware support (Lenovo, Dell, HP equipment). They will sit onsite at the Technology Support Office, so no travel will be involved. Other random tasks can include, organization of equipment, taking out trash as needed, checking out equipment, assisting librarians/teachers at campuses, etc. The schedule will be Monday-Thursday from 7:00AM-5:00 PM work an 10 hour shift within that timeframe and then set to change once the school year is back to an 8 hour work day Monday-Friday. This is a strict 40 hour work week. The hourly pay for this is $16.00/hr.