24 Batch Operations Technician jobs in North Carolina

**Job Description**
Under the direction of the Operational Coach (Manager), this senior position operates and assists coaches with managing automatic solid-dose packaging equipment as part of an empowered work team. Routinely performs and lead line-specific duties including line check-in, in-process quality monitoring, equipment operation, work center cleaning and change-over and material movement with a high degree of accuracy and efficiency in accordance with established procedures
**Senior Operator Responsibilities:** Carry out our mission by assuring finished goods and services are of the highest quality, optimal cost, and delivered on schedule. Function as a role model in our team-based Employee Involvement culture, focusing on continuous improvement of Wilson Operations. Operate and assist in troubleshooting and problem resolution for processes and packaging equipment. Assist coaches and operators with operational, mechanical, and technical activities that support our production standards while following GMPs and SOPs. Perform and train others in cleaning and inspection of equipment between production batches. A team leader and trainer in the set up and adjust of production equipment, including tablet fillers, thermoformers, cappers, labelers, checkweighers, cartoners, case packers, and palletizers, and other assemblies as appropriate, as needed for optimal performance within qualified parameters. Examine products to detect defects. Product damage, or other visual quality problems. Assist coaches with managing the accuracy of critical information, and ensure the completion of required documentation for production processes are in order for optimal line performance. Identify, trouble-shoot, and offer resolution for equipment malfunctions and repair needs; communicate and manage appropriately with coach for timely resolution. Accurately manages areas to ensure the maintenance of detailed records as it relates to equipment cleaning, set-up, and challenge documentation. Assists coaches to ensure operational concerns are visible and solutions and/or continuous improvement actions are taken with an appropriate sense of urgency for appropriate resolution. Leads and contributes to the effectiveness of operations and implementation of viable continuous improvement initiatives. Leads the charge to ensure standard work areas are in a constant state of compliance with respect to proper housekeeping, material segregation, and personal gowning including required protective equipment. Demonstrates a strong mechanical aptitude and ability to troubleshoot and effectively communicate within noted time constraints. Supports off-shifts and weekend work as required for this position.
**Quality:** Interacts with other departments -MMS and Quality to ensure all packaging operations are performed in accordance with current Goods Manufacturing Practices (cGMPs), site Standard Operating Procedures (SOPs) and Divisional policies and guidelines. Identifies, raises, and assist with management of quality issues. Troubleshoot and offer resolution and recommendation to coaches; appropriately gather and provide information for corrective actions. Works with coaches, Quality, Maintenance, and Planning to appropriately inform all parties of quality deviations; supports all investigations and corrective actions. Performs and train others on line clearance activities thoroughly to prevent cross-contamination of products.
**Safety:** Conforms to established safety procedures in accordance with OSHA and other regulatory agencies. Recognizes, utilize, and encourage others to use safety equipment when/as needed. Champion for and actively takes accountability for personal safety as well as the safety of others. Identifies, reports, and documents unsafe conditions, participates in the investigation of accidents/injuries and corrective measures.
**Equipment:** Operates and train others to use packaging equipment within qualified parameters; performs ad documents equipment challenges per procedures. Demonstrates mechanical ability to troubleshoot, problem solve, and train others to recognize and solve equipment concerns as it relates to product jams and component problems. Identifies and communicate effectively, equipment problems to assist the mechanics with corrective repairs.
**Financial:** Understand and communicates requirements for achieving packaging Profit Plan standards; assist coaches in communication of the production schedule to complete monthly orders. Contribute to achieving all departmental financial goals by understanding, communicating, and controlling labor tracking, component usage and material waste.
**Team/Individual Performance:** Actively assist coaches in leading a team-based culture through participation in team meetings and continuous improvement activities. Demonstrates a high degree of maturity, leadership, and personal integrity. Strictly adheres to all site policies on personal conduct and attendance. Collaborates and communications with peers and other employees at various levels throughout the organization; demonstrates leadership and conflict-resolution ability. Demonstrates a willingness to provide and receive constructive feedback in 360° performance review.
Additionally, the Senior Operator will:
Assists the coach with coordination of daily work schedules and effectively communicate daily customer service and performance targets. Works with Quality, Maintenance, and Planning to resolve quality issues on the line. Works with Packaging coaches to gather information needed for quality and safety investigations and robust CAPA's. Provides training to others, develops training documents and procedures to facilitate effective processes for new operators. Resolves and reports issues with product accountability and SAP system problems. Assists with troubleshooting equipment and process related occurrences across all of the packing lines. Provides guidance to others with documentation actions in the SAP PI sheets and paper records. Interacts with MMS (Materials Management Specialists) personnel to resolve component issues, including incoming quality concerns. Responsible for problem solving and process improvement initiatives. Assists with management and actions that come out the Tier 1 meetings and escalate issues to the Tier 2 process. Works with the coach to determine root cause for line downtime that causes misses for SA (Schedule Adherence) and delivery. Reviews Parsec data, resolve DEP's (Documentation Errors-Production), and make SOP changes as appropriate. Demonstrates a strong mechanical aptitude with the ability to trouble-shoot and communicate appropriately and effectively. Reviews completed process orders to ensure there are no DEQ's (Documentation Errors-Quality).
**Education Requirements:**
+ High School Diploma or equivalent
**Required Experience:**
+ Minimum of three (3) years' experience in FDA regulated industry.
+ Must have excellent verbal and written communication skills.
+ Must possess the ability to work with others effectively, displaying strong interpersonal and organizational skills.
+ Experience in peer training activities required.
**Desirable:**
+ AAS degree or higher in Business, Science, or Technology.
+ Yellow Belt certified or Kata training.
+ Strong computer skills with experience using SAP.
+ Understanding of Lean principles and Continuous Improvement acumen.
+ Strong mechanical and technical skills.
#MSJR
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
No Travel Required
**Flexible Work Arrangements:**
Not Applicable
**Shift:**
1st - Day
**Valid Driving License:**
No
**Hazardous Material(s):**
N/A
**Required Skills:**
Aseptic Operations, Aseptic Operations, Cleanroom Gowning, Coach Team Members, Collaborative Communications, Computer Literacy, Corrective Action Management, Customer Service Management, Defects Diagnosis, Equipment Maintenance, Fault Repair, GMP Compliance, GMP Documentation, GMP Training, Maintenance Processes, Master Batch Records, Packaging Equipment, Pharmaceutical Manufacturing, Process Improvements, Process Troubleshooting, Production Processes, Production Scheduling, Production Standards, Regulatory Compliance, Safety Compliance {+ 5 more}
**Preferred Skills:**
**Job Posting End Date:**
09/4/2025
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R362711

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician will work in a challenging, hands on environment supporting government customers.

The Main Responsibilities

Configures and tests network fiber optic equipment (OC-3, OC-12, OC-48 and OC-192). Phones, routers, switches, gateways, install, commission, configure BLSR ADM terminal shelves, CSU/DSU, audio, and frame relays, IP- Ethernet Switches and Perform Basic Router Configuration. Experience with SONET and DWDM equipment and Networks required. Perform DS-3 cabling terminations (BNC, etc); cable trough/ladder rack construction. Construct fiber optic pigtails and terminate and test fiber optic cables. Perform limited electrical work such as wiring of rectifiers and small breakers. Perform Central office wiring. Uses software and hardware tools to identify and diagnose network status and performance. May support Outside plant activities as required for cable placement, splicing, and testing.

What We Look For in a Candidate

Experience in network installation maintenance, and operations of classified government high speed optical transport system and system components

Ability to redline as-built drawings and update Engineering Design Packages (EDPs)

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Five or more years applicable work experience.

Experience with SONET and DWDM Platforms required.

Experience with Infinera, Cisco, and Ciena equipment beneficial

Under Supervision, installs and troubleshoots DC power Systems

Knowledge of telecommunications installations standards required.

Knowledge of telecommunications test equipment, operation, procedures, and practices

Knowledge of Outside Plant practices is a plus

Experience with MS Office suite

Strong people skills

Must have a clean driving record

Must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation.)

US Citizenship required

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$56,900.00 - $6,000.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

59,850.00 - 79,800.00 in these states: CO HI MI MN NC NH NV OR RI

62,700.00 - 83,600.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

1. Benefits* (

• Bonus Structure

#LI-EL1

Requisition #: 336767

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

09/02/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Operations Technician will work in a challenging, hands on environment supporting government customers.
**The Main Responsibilities**
Configures and tests network fiber optic equipment (OC-3, OC-12, OC-48 and OC-192). Phones, routers, switches, gateways, install, commission, configure BLSR ADM terminal shelves, CSU/DSU, audio, and frame relays, IP- Ethernet Switches and Perform Basic Router Configuration. Experience with SONET and DWDM equipment and Networks required. Perform DS-3 cabling terminations (BNC, etc); cable trough/ladder rack construction. Construct fiber optic pigtails and terminate and test fiber optic cables. Perform limited electrical work such as wiring of rectifiers and small breakers. Perform Central office wiring. Uses software and hardware tools to identify and diagnose network status and performance. May support Outside plant activities as required for cable placement, splicing, and testing.
**What We Look For in a Candidate**
Experience in network installation maintenance, and operations of classified government high speed optical transport system and system components
Ability to redline as-built drawings and update Engineering Design Packages (EDPs)
Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Five or more years applicable work experience.
Experience with SONET and DWDM Platforms required.
Experience with Infinera, Cisco, and Ciena equipment beneficial
Under Supervision, installs and troubleshoots DC power Systems
Knowledge of telecommunications installations standards required.
Knowledge of telecommunications test equipment, operation, procedures, and practices
Knowledge of Outside Plant practices is a plus
Experience with MS Office suite
Strong people skills
Must have a clean driving record
Must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation.)
US Citizenship required
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$56,900.00 - $6,000.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
59,850.00 - 79,800.00 in these states: CO HI MI MN NC NH NV OR RI
62,700.00 - 83,600.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
1. Benefits* ( Bonus Structure
#LI-EL1
Requisition #: 336767
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
09/02/2025

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

The Main Responsibilities

Directly interfaces with Government customers, vendors, subcontractors, and other company groups

• Produces Implementation Packages for OSP installations

• Follows SOWs, Method of Procedures (MOPs), test and acceptance plans using corporate standards, best commercial practices and customer site standards

• Designs, fabricates, modifies, and evaluates equipment and devices

• Design site cable paths and conveyances

• Assists with installations of developed solutions

• Provides assistance for ISP and OSP installation teams

• May oversee subcontractors, materials, tools and equipment to complete projects on schedule and within budget

• Communicate verbally with construction subcontractors regarding proper procedures for placement of outside cable plant. Provide interpretation of plans, detail sheets, and specification for subcontractors and inspectors.

• Make running line changes in accordance with (IAW) local regulations (e.g., city, county, state, railroads). Analyze Optical Time Domain Reflectometer (OTDR) traces, evaluate characteristics of fiber, and document test results. Handle complex engineering assignments and interface with OSP installers, locators, project managers, inspectors, and permit authorities to complete comprehensive packages with sufficient detail to allow future use in maintenance and new construction activities.

• Understands and adheres to Federal, customer site and company policies and practices

• Must be proficient in optical fiber splicing, to include ribbon fiber

• Performs testing with OTDRs, Optical Powers Meters and other optical test equipment

• Updates network drawings using MS Visio and other software-based applications

• Works with engineers and installation technicians in the field during installations

• Must be able to obtain a DOT medical card

• Position requires extensive travel

What We Look For in a Candidate

• This position requires the ability to obtain a Top Secret/SCI clearance.

• Work experience (6 years experience in telecommunications O&M, installation, and engineering)

• Ability to interpret and analyze fiber optic charactization data

• Knowledge of optical dispersion and experience with dispersion testing

• Ability to redline as-built drawings and update

• Ability to present customer information on project status in various forms such as MS Power Point briefings and MS Project schedules

• Knowledge of telecommunications installations standards required

• Knowledge of telecommunications test equipment, operation, procedures, and practices

• Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

• US Citizenship required

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$56,900 - $6,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

59,850 - 79,800 in these states: CO HI MI MN NC NH NV OR RI

62,700 - 83,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (

Bonus Structure

What to Expect Next

#LI-FP1

Requisition #: 339163

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

09/03/2025

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician III - Federal is a highly skilled network operations professional responsible for circuit and equipment restoration, customer support, and proactive network monitoring. This role involves identifying and resolving customer-reported issues, performing advanced remote diagnostics, and escalating trouble to ensure timely resolution. Technicians utilize tools like SolarWinds and Web Helpdesk to monitor and isolate Layer 2/3 issues across IP, VPN, and MPLS networks, and maintain expertise in DS0/DS1/DS3 circuits, Ethernet, and private line services. They work across platforms including Cisco, Juniper, Meraki, FortiGate, and SDWAN, and apply advanced knowledge of IP routing, TCP/IP, DNS, and email troubleshooting. The technician collaborates with local exchange carriers and internal operations centers to restore services within SLA parameters, while keeping management and program offices informed of risks and impact assessments. With strong customer service skills and the ability to work independently in a 24x7 call center environment, the Operations Technician III demonstrates ownership, accountability, and leadership in resolving complex network issues and mentoring team members.

The Main Responsibilities

• Perform circuit and equipment/network restoration, recognizing potential jeopardy conditions and ensuring timely resolution of customer-reported trouble.

• Manage circuits ranging from T1 to 100Gb, including Ethernet, IP, long-haul, metro, and international optical networks; perform testing and activation of new network circuits.

• Work closely with Federal government NOC customers to coordinate demand and scheduled maintenance in compliance with customer network management protocols.

• Troubleshoot complex network issues involving power, hardware, routers, CSU/DSU, and carrier services, using advanced diagnostics across Layer 1, 2, and 3.

• Analyze network troubles, assess performance data, and develop design optimization plans to improve service delivery and network efficiency.

• Interface with fiber vendors, telecom providers, and internal teams to resolve complex technical issues and coordinate service restoration.

• Participate as a Lead or Subject Matter Expert (SME) in customer meetings, procedural reviews, audits, and other technical engagements.

• Review and interpret electric data processing (EDP) and as-built engineering documentation to support provisioning and restoration efforts.

• Coordinate and track return material authorization (RMA) requests, including vendor interface and completion of RMA submittal forms.

• Analyze, test, and repair Layer 2/3 network problems; ensure services conform to customer-mandated SLAs for latency, packet loss, jitter, and throughput using tools such as Iperf and Brix.

• Monitor and isolate network issues using SolarWinds Orion and Web Help Desk; document advanced troubleshooting steps and resolution paths for knowledge sharing and operational continuity.

• Execute complex translations and maintenance assignments on switching equipment, including VOIP systems, remote switches, MUXs, and Wireless Access Points.

• Perform advanced Layer 1 troubleshooting for DS0, DS1, DS3, point-to-point, private line, and Ethernet circuits, with the ability to isolate and resolve physical layer faults.

• Apply advanced knowledge of IP routing, TCP/IP, DNS, email systems, and MPLS to resolve high-impact network issues across Cisco, Juniper, SDWAN, and FortiGate platforms.

• Demonstrate full ownership and accountability in assigned areas, proactively resolving issues and mentoring team members with minimal supervision.

• Apply strong customer service skills in a 24x7 call center environment, with flexibility to work off-hours, on-call, and during holidays.

• Maintain proficiency with internal tools and ticketing systems, and contribute to continuous improvement through coaching, documentation, and knowledge transfer.

• Ability to identify and resolve customer reported trouble.

• Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns.

What We Look For in a Candidate

Basic Qualifications:

• Required - Cisco CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience.

• 5 + year of technical customer call center experience.

• Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience.

• Test knowledge/experience of DS0/DS1 circuits.

• Knowledge of TCP/IP, routing protocols, and IP addressing.

• Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.

• Experience with Juniper, Cisco, Meraki, SDWAN and FortiGate

Preferred Qualifications:

• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent

• Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)

• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)

• Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations

• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred

• Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)

• Previous experience with Gov't networks and customers.

• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management

• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.

• Demonstrated ability to make sound decisions and logical thinking when under pressure

• Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors

Location Based Pay Ranges:

$72,300 - $6,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

75,994 - 101,325 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

79,613 - 106,150 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 339499

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

09/07/2025

Operations Technician III

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

Do something that means something at Williams. This isn't just a job - it's an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours!

As Operations Technician III, you'll perform a variety of tasks, including reading and interpreting drawings, supporting pipeline operations, safely maintaining facility equipment and analyzing data to resolve technical and operational problems. Knowledge of permits and compliance, accurate record-keeping and a focus on safety will bring success in this role!

Your work will challenge you, and with our Core Values to guide you, you'll quickly learn and grow with us.

Responsibilities/Expectations

• Performs various tasks to safely maintain equipment and support pipeline operations, including reading/interpreting drawings, inspecting/supervising equipment and maintaining operation/technical standards and/or governmental requirements
• Responsible for data analysis and collaboration with others to find solutions to technical or operational problems
• Follows all Company policies and applies appropriate operating and maintenance procedures
• Acquires knowledge of and adheres to requirements for safe and efficient operation of facilities, execution of tasks, protection of community, personnel, environment, and assets
• Maintains general knowledge of site/location/equipment/specific permits and compliance
• Completes assigned reports, logs and maintains accurate records of process operations and performance of preventative maintenance on equipment
• Installs and maintains electrical equipment associated with power line distribution systems and electrical safety code, applying technical skills, proficiency and technical leadership in the following areas: Electrical Switchgear, Instrumentation, Measurement, Motor Controls, Control Loops, Distributive Control Systems, Allen Bradley PLCs, AC electrical systems and DC electrical systems
• Troubleshoots, operates, repairs and maintains mechanical and electrical systems including both low and high voltage equipment and uninterruptible power supply systems; removes, repairs and reinstalls sensing elements for flow, temperature, pressure and level measurement
• Other duties as assigned

Education/Years of Experience

• Required: High School Diploma/GED and minimum three (3) years of demonstrated ability as an operations technician or similar role
• Preferred: Associates or 2-year technical degree and minimum two (2) years of multifaceted operations technician experience in the oil and gas industry

Physical and Environment Work Requirements

Must be willing to:

• Work in extreme temperatures, with loud noises and in enclosed spaces
• Carry or lift items up to 50 lbs and team lift loads of more than 50 lbs as needed
• Stand, walk, climb, bend, stoop, and squat, often for long periods of time
• Work at elevated levels, potentially from man lifts, ladders, scaffolding, and/or small towers, with appropriate PPE (Personal Protection Equipment)
• Use hand tools

Shift/Work Hours/Travel Requirements

• Available to work after hours, on-call rotations, nights, weekend shifts and holidays as the need arises
• May be required to work overtime, 10-12 hour shifts and travel between Williams locations with occasional overnight stays

Other Requirements

• Must possess valid State Drivers License and clean driving record
• Demonstrates aptitude and ability to embrace technology and applications to drive operational efficiency and streamline processes
• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
• Proficiency in Microsoft Office Application and PC skills and proficient/advanced knowledge of Process Control Systems and Programmable Logic Controllers

Why Choose Williams?

We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire. With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!

• Competitive compensation
• Annual incentive program
• Hybrid work model - one work from home day each week for most office-based roles
• Flexible work schedule for most field-based roles
• 401(k) with company matching contribution and a fixed annual company contribution
• Comprehensive medical, dental, and vision benefits
• Generous company-paid life insurance and disability benefits
• A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account
• Healthcare and Dependent Care Flexible Spending Accounts
• Paid time off, including floating and company holidays
• Wellness Program with annual rewards
• Employee stock purchase plan
• Robust employee learning and development
• High internal mobility (we promote from within)
• Parental leave (we provide up to 6 weeks for each parent)
• Fertility coverage and adoption benefits
• Domestic partner benefits
• Educational reimbursement
• Non-profit donation matching contributions and time off to volunteer
• Employee resource groups
• Employee assistance programs
• Technology to make our work more productive and collaborative
• Regular employee engagement surveys and feedback processes

Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.

Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.

For more information, please visit Williams Total Rewards.

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.
**The Main Responsibilities**
Directly interfaces with Government customers, vendors, subcontractors, and other company groups
- Produces Implementation Packages for OSP installations
- Follows SOWs, Method of Procedures (MOPs), test and acceptance plans using corporate standards, best commercial practices and customer site standards
- Designs, fabricates, modifies, and evaluates equipment and devices
- Design site cable paths and conveyances
- Assists with installations of developed solutions
- Provides assistance for ISP and OSP installation teams
- May oversee subcontractors, materials, tools and equipment to complete projects on schedule and within budget
- Communicate verbally with construction subcontractors regarding proper procedures for placement of outside cable plant. Provide interpretation of plans, detail sheets, and specification for subcontractors and inspectors.
- Make running line changes in accordance with (IAW) local regulations (e.g., city, county, state, railroads). Analyze Optical Time Domain Reflectometer (OTDR) traces, evaluate characteristics of fiber, and document test results. Handle complex engineering assignments and interface with OSP installers, locators, project managers, inspectors, and permit authorities to complete comprehensive packages with sufficient detail to allow future use in maintenance and new construction activities.
- Understands and adheres to Federal, customer site and company policies and practices
- Must be proficient in optical fiber splicing, to include ribbon fiber
- Performs testing with OTDRs, Optical Powers Meters and other optical test equipment
- Updates network drawings using MS Visio and other software-based applications
- Works with engineers and installation technicians in the field during installations
- Must be able to obtain a DOT medical card
- Position requires extensive travel
**What We Look For in a Candidate**
+ This position requires the ability to obtain a Top Secret/SCI clearance.
+ Work experience (6 years experience in telecommunications O&M, installation, and engineering)
+ Ability to interpret and analyze fiber optic charactization data
+ Knowledge of optical dispersion and experience with dispersion testing
+ Ability to redline as-built drawings and update
+ Ability to present customer information on project status in various forms such as MS Power Point briefings and MS Project schedules
+ Knowledge of telecommunications installations standards required
+ Knowledge of telecommunications test equipment, operation, procedures, and practices
+ Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
+ US Citizenship required
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$56,900 - $6,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
59,850 - 79,800 in these states: CO HI MI MN NC NH NV OR RI
62,700 - 83,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
**What to Expect Next**
#LI-FP1
Requisition #: 339163
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
09/03/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Operations Technician III - Federal is a highly skilled network operations professional responsible for circuit and equipment restoration, customer support, and proactive network monitoring. This role involves identifying and resolving customer-reported issues, performing advanced remote diagnostics, and escalating trouble to ensure timely resolution. Technicians utilize tools like SolarWinds and Web Helpdesk to monitor and isolate Layer 2/3 issues across IP, VPN, and MPLS networks, and maintain expertise in DS0/DS1/DS3 circuits, Ethernet, and private line services. They work across platforms including Cisco, Juniper, Meraki, FortiGate, and SDWAN, and apply advanced knowledge of IP routing, TCP/IP, DNS, and email troubleshooting. The technician collaborates with local exchange carriers and internal operations centers to restore services within SLA parameters, while keeping management and program offices informed of risks and impact assessments. With strong customer service skills and the ability to work independently in a 24x7 call center environment, the Operations Technician III demonstrates ownership, accountability, and leadership in resolving complex network issues and mentoring team members.
**The Main Responsibilities**
+ Perform circuit and equipment/network restoration, recognizing potential jeopardy conditions and ensuring timely resolution of customer-reported trouble.
+ Manage circuits ranging from T1 to 100Gb, including Ethernet, IP, long-haul, metro, and international optical networks; perform testing and activation of new network circuits.
+ Work closely with Federal government NOC customers to coordinate demand and scheduled maintenance in compliance with customer network management protocols.
+ Troubleshoot complex network issues involving power, hardware, routers, CSU/DSU, and carrier services, using advanced diagnostics across Layer 1, 2, and 3.
+ Analyze network troubles, assess performance data, and develop design optimization plans to improve service delivery and network efficiency.
+ Interface with fiber vendors, telecom providers, and internal teams to resolve complex technical issues and coordinate service restoration.
+ Participate as a Lead or Subject Matter Expert (SME) in customer meetings, procedural reviews, audits, and other technical engagements.
+ Review and interpret electric data processing (EDP) and as-built engineering documentation to support provisioning and restoration efforts.
+ Coordinate and track return material authorization (RMA) requests, including vendor interface and completion of RMA submittal forms.
+ Analyze, test, and repair Layer 2/3 network problems; ensure services conform to customer-mandated SLAs for latency, packet loss, jitter, and throughput using tools such as Iperf and Brix.
+ Monitor and isolate network issues using SolarWinds Orion and Web Help Desk; document advanced troubleshooting steps and resolution paths for knowledge sharing and operational continuity.
+ Execute complex translations and maintenance assignments on switching equipment, including VOIP systems, remote switches, MUXs, and Wireless Access Points.
+ Perform advanced Layer 1 troubleshooting for DS0, DS1, DS3, point-to-point, private line, and Ethernet circuits, with the ability to isolate and resolve physical layer faults.
+ Apply advanced knowledge of IP routing, TCP/IP, DNS, email systems, and MPLS to resolve high-impact network issues across Cisco, Juniper, SDWAN, and FortiGate platforms.
+ Demonstrate full ownership and accountability in assigned areas, proactively resolving issues and mentoring team members with minimal supervision.
+ Apply strong customer service skills in a 24x7 call center environment, with flexibility to work off-hours, on-call, and during holidays.
+ Maintain proficiency with internal tools and ticketing systems, and contribute to continuous improvement through coaching, documentation, and knowledge transfer.
+ Ability to identify and resolve customer reported trouble.
+ Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns.
**What We Look For in a Candidate**
Basic Qualifications:
+ Required - Cisco CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience.
+ 5 + year of technical customer call center experience.
+ Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience.
+ Test knowledge/experience of DS0/DS1 circuits.
+ Knowledge of TCP/IP, routing protocols, and IP addressing.
+ Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.
+ Experience with Juniper, Cisco, Meraki, SDWAN and FortiGate
Preferred Qualifications:
+ Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
+ Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
+ Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
+ Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
+ Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
+ Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
+ Previous experience with Gov't networks and customers.
+ Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
+ Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
+ Demonstrated ability to make sound decisions and logical thinking when under pressure
+ Demonstrated ability to train, coach and develop technical skill set of shift technicians
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$72,300 - $6,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
75,994 - 101,325 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
79,613 - 106,150 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
#LI-Remote
**What to Expect Next**
Requisition #: 339499
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
09/07/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Operations Technician 2 role focuses on resolving customer-reported network issues and providing advanced technical support, including remote diagnostics and coordination with carriers to ensure service restoration within SLAs.
**The Main Responsibilities**
+ Responsible for identifying and resolving customer reported trouble
+ Provide advance technical support to include remote trouble diagnostics and correction
+ Assist with answering customer calls during overflow/outage situations
+ Updates status to customers on an as required basis
+ Utilize various dashboards to monitor Cisco, Juniper, Meraki, and Fortigate solutions
+ Escalation of customer and network trouble to ensure timely resolution
+ Actively work with local exchange carriers and Lumen internal Operations Centers to ensure current services are active and restored within the Service Level Agreements
+ Keep the project team updated with daily progress reports on any assigned actions.
+ Using Solarwinds and Web Helpdesk access this position will monitor and isolate layer 2/3 problems on the IP platform, VPN and MPLS Network.
+ Detailed understanding of DS0/1 and 3 circuits: point to point, private line, and Ethernet
**What We Look For in a Candidate**
**Basic Qualifications:**
+ Required - Cisco CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience.
+ 5 + year of technical customer call center experience.
+ Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience.
+ Test knowledge/experience of DS0/DS1 circuits.
+ Knowledge of TCP/IP, routing protocols, and IP addressing.
+ Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.
+ Experience with Juniper, Cisco, Meraki, SDWAN and FortiGat
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$72,300 - $6,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
75,994 - 101,325 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
79,613 - 106,150 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remote
**What to Expect Next**
Requisition #: 339498
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
09/07/2025