Patient Support Representative

Murphy, Texas Appalachian Mountain Community Health Centers

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Job Description

Job Description

Job Description

Description:

JOB SUMMARY:

Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts.


KEY RESPONSIBILITIES:

  • Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
  • Returning client, provider and third party calls in a timely manner.
  • Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
  • Scheduling appointments.
  • Provide a welcoming first impression of the organization.
  • Client check in and complete full registration process.
  • Experience with verifying client insurance is preferred but not required.
  • Collecting payments.
  • Verifying insurance information.




Requirements:

REQUIREMENTS:

  • Sending and following up on messages between client’s and providers/clinical staff members via EHR
  • Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
  • Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
  • Verifying information on file and updating said information as necessary.
  • Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
  • Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
  • As appropriate, triaging phone calls and following up on client’s requests.



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Patient Support Center Representative

75219 Dallas, Texas UnitedHealth Group

Posted 4 days ago

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Job Description

_This position is Remote in Eastern, Central, or Mountain Time Zone. You will have the flexibility to work remotely* as you take on some tough challenges._
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full-time (40 hours/week), Any day of the week. Employees are required to work any of our 8-hour shift schedules during our normal business hours 8:30 am - 5:00 pm PST (Department is 24/7). It may be necessary, given the business need, to work year-round, occasional overtime, weekends, and holidays.
We offer 6 weeks of paid on-the-job training. The hours of training will be 8:00 am - 4:30 pm PST.
**Primary Responsibilities:**
+ Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance
+ Meet department standards to adherence metric
+ Adherence metric is evaluated daily
+ Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customer
+ Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines
+ Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate
+ Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues
+ Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures
+ Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs
+ Translates oral information into concise and accurate written documentation per guidelines
+ Assists new or potential members in the choice of PCP and supplies general information about medical group
+ Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH)
+ Data enters PCP changes into the system and processes paperwork as necessary
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent experience
+ Must be 18 years of age OR older
+ 2+ years of experience working in a customer service-based role
+ Proficiency using Microsoft suite and other systems to include navigating multiple chat channels within Microsoft Teams
+ Ability to type at the speed of 40+ WPM
+ Ability to work any of our full-time (40 hours/week), 8-hour shift schedules during our normal business hours 8:30 am - 5:00 pm PST (Department is 24/7), including the flexibility to work year-round, occasional overtime, weekends, and holidays based on business need
**Preferred Qualifications:**
+ 1+ years of experience working in a healthcare setting
+ Experience working in a virtual environment
+ Experience working with multiple computer screens while speaking to customers
+ Bilingual fluency in English and Spanish
**Telecommuting Requirements:**
+ Reside within Eastern, Central, or Mountain Time Zone
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO
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Rehab Patient Support Tech - PRN

75219 Dallas, Texas Select Medical

Posted 7 days ago

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Job Description

**Overview**
**Baylor Scott & White Institute for Rehabilitation - Neuro Transitional Rehabilitation**
***Joint venture with Select Medical ***
Dallas, TX
**Neuro Rehab Coach**
(Rehab Support Tech, Therapy Aide, Caregiver, CNA, PCT)
**PRN**
(6:45p.m - 7:15 a.m.)
**Compensation: $22.00 per hour**
This position functions under the direction of rehabilitation therapists and nurses to help individuals with a brain injury or spinal cord injury, regain their independence and return home.In this position you will be part of the therapy and nursing team and you will have a key role in helping patients re-learn to walk, talk, dress, cook, and manage their own medical needs. Experience with TBI or SCI a plus!
**Why Join Us:**
+ **Start Strong** : Extensive orientation program to ensure a smooth transition into our setting
+ **Opportunity for Advancement** : Demonstrate your skills and dedication which could lead to potential full-time opportunities
+ **Your Impact Matters:** Join a team of over 44,000 committed to providing exceptional patient care
**Responsibilities**
An ideal candidate has a passion for serving and helping others, previous experience in the healthcare field as a technician or direct care provider or in school pursuing a degree in related field
**On a daily basis:**
+ Help patients with day to day living activities such as bathing, grooming, dressing, eating, cooking, washing clothes, make their bed, loading the dishwasher, cleaning their suite, etc.
+ Driving patients into the community for medical appointments, community activities
+ Assisting the rehabilitation therapists with patient activities
+ Assisting patients with nurse delegated tasks after completing the training we provide to ensure your competency. These tasks may include taking vital signs, medication administration, and peg tube feedings
+ Additional tasks as needed
**Qualifications**
**Minimum Qualifications**
+ Education: High School diploma or equivalent required
+ Current State Driver's License in good standing required
+ Certified BLS completion required; for new hires, see CPR Requirement Guidelines for New Hires
**Preferred Experience**
+ Previous Neuro Transitional Rehab experience preferred
+ Therapy or Rehab Aide Preferred
+ Certified Nurse Assistant (CNA) or Certified Medication aide preferred
+ Experience working with TBI and SCI patients preferred
**Additional Data**
_Equal Opportunity Employer/including Disabled/Veterans_
Apply for this job ( this job
**Job ID** _ _
**Experience (Years)** _0_
**Category** _Nursing Assistant - CNA / NA / PCT_
**Street Address** _3601 Swiss Avenue_
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Patient Support Medical Biller/Claims Processing Representative (Home-Based)

75215 Park Cities, Texas IQVIA

Posted 1 day ago

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Job Description

Patient Support Medical Claims Processing RepresentativeContract Remote Role - Location (Open to Remote US)As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contact Patient Support Medical Claims Processing Representative to join our team. In this position, you will provide

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Patient Support Medical Biller/Claims Processing Representative (Home-Based)

75219 Dallas, Texas IQVIA

Posted 14 days ago

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Job Description

**Patient Support Medical Claims Processing Representative**
_Contract Remote Role - Location (Open to Remote US)_
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contact **Patient Support Medical Claims Processing Representative** to join our team. In this position, you will provide
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Clinical Care Coordinator

Irving, Texas beBeeCare

Posted today

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Job Description

Job Title: Clinical Care Coordinator

About the Role:

We are seeking a highly skilled and compassionate Licensed Vocational Nurse to join our care coordination team. As a Clinical Care Coordinator, you will play a vital role in ensuring seamless transitions of care for our patients.

Key Responsibilities:

  • Manage a large caseload of patients with identified gaps in care, working collaboratively with our healthcare team to address these needs.
  • Design, implement, and evaluate effective care plans that promote optimal health outcomes.
  • Coordinate preventative and follow-up care services for all patients, utilizing evidence-based protocols and guidelines.
  • Review patient medical records to identify potential care gaps and schedule necessary services.
  • Collaborate with Nurse Navigators to perform transition of care outreach and ensure timely return visits with primary care physicians.
  • Employ knowledge of evidenced-based guidelines to effectively communicate the importance of recommended procedures and testing to patients.
  • Foster a team approach by working closely with patients, family members, primary care physicians, and other healthcare professionals to ensure coordinated care services.
  • Maintain accurate and up-to-date documentation of patient interactions, care plans, and service schedules.
  • Participate in ongoing education and training to stay current on best practices and emerging trends in care coordination.

Requirements:

  • Licensed Vocational Nurse (LVN) license in good standing, with ability to work in the state of employment or compact.

Work Schedule:

Monday-Friday, 8am-5pm.

Work Type:

Full-time position.

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Clinical Care Coordinator

Irving, Texas beBeeCareManager

Posted today

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Job Description

As a dedicated Care Manager, you will be working closely with physicians and multidisciplinary team members to develop personalized plans of care for assigned patients from admission through discharge.

Key Responsibilities:
  1. Patient Care Planning: Collaborate with healthcare professionals to create effective care plans that meet the unique needs of each patient.
  2. Assessment and Intervention: Continuously monitor patient progress, identifying areas for improvement and implementing targeted interventions to achieve desired outcomes.
  3. Barriers Identification and Resolution: Proactively identify and address barriers to timely and efficient care delivery, ensuring seamless transitions across the continuum.
  4. Care Coordination: Facilitate communication between patients, families, and healthcare teams to ensure informed decision-making and optimal care outcomes.
  5. Discharge Planning: Manage all aspects of discharge planning, including coordination with post-acute care providers and community resources.
Requirements:
  • Education: Bachelor's degree in Nursing (BSN) or demonstrated success in a CHRISTUS RN Care Manager I position.
  • Experience: Three or more years of clinical experience in clinical practice or demonstrated success in a CHRISTUS RN Care Manager I position.
  • Licenses and Certifications: RN License in state of employment or compact required; Certification in Case Management preferred.
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Clinical Care Transition Specialist / Registered Nurse - Dallas, TX

75201 Dallas, Texas Option Care Health

Posted 3 days ago

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Job Description

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as unique as the patients and communities we serve. Join a company that is taking action to develop a culture that is inclusive, respectful, engaging and rewarding for all team members. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families and the facility staff about how the services and products will be facilitated at an alternative site. Clinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. Clinical Transition Specialists are also responsible for proactively building strong relationships with referral sources and partnering with
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Clinical Care Transition Specialist / Registered Nurse - Dallas, TX

75201 Dallas, Texas Option Care Health

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as unique as the patients and communities we serve. Join a company that is taking action to develop a culture that is inclusive, respectful, engaging and rewarding for all team members. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families and the facility staff about how the services and products will be facilitated at an alternative site. Clinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. Clinical Transition Specialists are also responsible for proactively building strong relationships with referral sources and partnering with
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Clinical Care Transition Specialist / Registered Nurse - Dallas, TX

75219 Dallas, Texas Option Care Health

Posted 14 days ago

Job Viewed

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Job Description

**Extraordinary Careers. Endless Possibilities.**
**With the nation's largest home infusion provider, there is no limit to the growth of your career.**
Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
**Job Description Summary:**
The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families and the facility staff about how the services and products will be facilitated at an alternative site. Clinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. Clinical Transition Specialists are also responsible for proactively building strong relationships with referral sources and partnering with
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