3474 Call Center Agent jobs in New York

Benefits:

• 401(k)
• Paid time off
• Training & development

Patient Call Center Agent Job Responsibilities and Duties:

•Answer all incoming calls, and address patient's inquiries, needs, complaints, or other issues
•Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
•Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
•Assisting in patient translation, if required
•Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
•Confirm patient visits for next day appointments
•Identify and escalate issues to management
•Complete daily call logs and reports
•Sorting and filing all incoming fax correspondence
•Other duties as assigned

Patient Call Center Agent Qualifications and Skills:
•High school diploma or equivalent
•Superior active listening, verbal, and written communication skills
•Knowledge of customer service practices and principles
•Excellent data entry and typing skills
•Ability to handle stressful situations appropriately
•Fluency in Spanish
•EMR experience a bonus

Benefits:

• Holiday pay
• Commuter benefits
• 401K
• Bereavement leave
• On-the-job training
• Paid time off
• Paid training
• Promotional/growth opportunities
• Full-time/Part-time opportunities

Job Types: Full-time, Part-time

Education:

• High school or equivalent (Required)

Experience:

• Customer Service in a medical setting: 1 year (Required)

Language:

• Spanish (Required)

Compensation: $18.00 - $24.00 per hour

Welcome to our Practice

Tru Medical Management in New York City is an award-winning adult primary care practice. At offices in the Navy Hill and Williamsburg neighborhoods of Brooklyn, board-certified physicians provide comprehensive care delivered with respect and compassion. In everything the practice does, patient health and satisfaction are the priority.

Tru Medical Management is unlike a typical doctor's office. The practice's staff aims to reinvent primary care by providing a superior patient-centered experience delivered with honesty, empathy, and professionalism.

The physicians at Tru Medical Management are the people behind the white coats, but most importantly, the ones behind the beautiful vision of building a brighter health care model for all.

Primary care services Tru Medical Management offers include sick visits, laboratory services, physical exams, STD (sexually transmitted disease) testing, and diagnostic ultrasounds. The practice's chronic care management program supports people with long-term conditions like hypertension (high blood pressure) and diabetes.

Preventive medicine services available at Tru Medical Management include cancer screening, smoking cessation, and weight loss. Specialized services include heart health and cardiology, podiatry, gastroenterology, physical therapy, and occupational therapy.

Patients at Tru Medical Management benefit from transparent pricing and don't have to pay membership fees. The practice also welcomes most insurance. Consultations are available in person or via telemedicine, with a walk-in clinic for urgent care.

Thanks to the practice's vision and exceptional patient care, Tru Medical Management has achieved New York State Patient-Centered Medical Home (NYS PCMH) accreditation and has been an Insurance Quality award winner for multiple years. The team members aim to give back to the community and build long-lasting patient partnerships.

Tru Medical Management is becoming one of the city's top providers through clinical expertise, efficiency, and compassionate service to its patients.

Our Vision

TRU Med will be recognized as the premier destination for community centered care nationwide. TRU Med aims to improve the health of the community it serves and build long-lasting patient & provider partnerships.

Through clinical expertise, efficiency, access, connectivity, and compassionate service to our patients. Tru Med will be a leader in the healthcare industry.

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking **Customer Support Representatives** to work at a **top pharmaceutical client** in **Rochester, New York** . Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
**Salary/Pay Rate/Compensation:**
+ $18.00 per hour
+ M-F, **9 AM to 5:30 PM**
**Why you should apply to be an Customer Support Rep:**
+ Join a leading pharmaceutical company known for its commitment to quality and accuracy.
+ Opportunity for **temp-to-perm** assignment, providing job stability and growth potential.
+ Work in a supportive environment that values customer service and teamwork.
+ Flexible work schedule with potential adjustments to meet business needs.
**What's a typical day as an Order Processing Specialist? You'll be:**
+ Managing order processing and open management tasks, ensuring timely and accurate order fulfillment.
+ Supporting customer service inquiries and processing orders via email and phone.
+ Entering orders into PeopleSoft with a high degree of accuracy, as 75% of the work is offline.
**This job might be an outstanding fit if you:**
+ Have a **High School Diploma** (required); some college experience is preferred.
+ Are detail-oriented and possess strong organizational skills to handle multiple tasks efficiently.
+ Are available to work from **9 AM to 5:30 PM** , with flexibility to adjust hours as needed.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an **Customer Support Rep** today!
**#GRACE**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.