1822 Call Center Agent jobs in New York

Company Summary:

Non-Negotiable Base Pay: $20.50/hour + Uncapped Commission
1st Year On-Target Earnings: $8,000. No sales experience required. Paid full-time training provided!

This role is on-site at 3 ADP Boulevard, Roseland, New Jersey 07068.

Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers.

What Youll Do:

• Position and sell products/services to new and existing customers
• Assess customer needs and offer the best solution
• Bounce back from challenging calls and stay focused on long-term goals
• Manage time effectively while engaging with customers and handling data entry
• Provide exceptional customer service to build and maintain relationships

Whats in it for You:

• Career Growth: Opportunity to promote up to two levels in your first year
• Uncapped Commission: Top performers earn over six figures
• Rewards and Recognition Program : Earn high-value prizes & trips
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ( 114.99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month)

Application Process Overview:

After completing your application, the next step is a 15-20 minute questionnaire. Youll also get a chance to watch brief videos for a realistic role preview.

• High school diploma/GED
• Ability to work full-time on-site
• Flexible to work shifts which can include evenings, weekends, or holidays
• Smartphone/device with active network connection
• Pre-employment screen
• Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

LOCATION:
Cape Town, ZA

POSITION OVERVIEW:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry

Are you fluent in Dutch and passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where communication, empathy, and problem-solving are key? If so, we have an exciting opportunity for you!

Were seeking dedicated Dutch-speaking agents to provide exceptional support to our clients. Youll be part of a team that values excellence, collaboration, and professional growth representing some of the worlds most recognizable brands.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in both Dutch and English .
• Provide accurate information and resolve customer concerns promptly and professionally.
• Maintain a high level of empathy and professionalism in all interactions.
• Follow company policies and procedures to ensure consistent service delivery.
• Document customer interactions accurately and escalate issues when necessary.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Meet performance targets including response time and customer satisfaction metrics .

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12

• Fluency in Dutch (spoken and written) is required.

• Proficiency in English to communicate effectively within the team.

• Previous experience in customer service, call centers , or a related field is preferred but not required.

• Strong communication and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Basic computer literacy and familiarity with CRM systems is a plus.

• A customer-focused mindset with a problem-solving attitude.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:

• Annual Leave : Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth : We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training : Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment : Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code : Enjoy a relaxed dress policy that lets you work comfortably.

Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

• 401(k)
• Paid time off
• Training & development

• Holiday pay
• Commuter benefits
• 401K
• Bereavement leave
• On-the-job training
• Paid time off
• Paid training
• Promotional/growth opportunities
• Full-time/Part-time opportunities

• High school or equivalent (Required)

• Customer Service in a medical setting: 1 year (Required)

• Spanish (Required)

• Location: Woodland Park, NJ
• Position: Full Time

• Previous high volume call center experience
• Previous experience in a Healthcare environment
• Experience with EMR/EHR systems in Medical Environment
• Reliable transportation
• Must be reliable, seeking a full time permanent position

• Monday - Friday
• 9a - 5p hours
• Will need to be confident on the phone, able to work on their own after training period

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Taking messages for Providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Making audit calls.

• High school diploma or equivalent.
• Proven customer service experience in a call center environment, preferably in healthcare preferred
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual proficiency (English and Russian or English and Spanish).

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.
• Two (2) weeks paid training.
• Uniforms provided.

• Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

• Evening shift
• Monday to Friday
• Weekends as needed

• Customer service: 1 year (Preferred)

• Essex County, NJ (Preferred)