308 Call Center jobs in Columbus
Call Center Representative
Posted 5 days ago
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Job Description
Location: Columbus, OH
Employment Type: Full-Time
Salary Range: $38,000 - $48,000 yearly (based on experience)
Position OverviewSwipe Say Easy We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a Call Center Representative, you will play a crucial role in providing exceptional customer service and support to our valued clients. Your primary responsibility will be to handle inbound and outbound customer calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Answer incoming calls from customers and provide accurate information regarding products and services.
- Resolve customer complaints in a timely and professional manner to ensure customer satisfaction.
- Document customer interactions while maintaining confidentiality of information.
- Conduct outbound calls to follow up on customer inquiries or promote new services and products.
- Maintain a thorough knowledge of company policies and procedures to provide accurate information to customers.
- Collaborate with team members to identify solutions for improving customer service processes.
- High school diploma or equivalent; further education or certifications are a plus.
- Proven experience in a customer service role, preferably within a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Familiarity with customer relationship management (CRM) systems is preferred.
- Ability to work effectively in a fast-paced and high-pressure environment.
- Comprehensive health insurance (medical, dental, and vision).
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick days, and holidays.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Flexible work environment with a focus on work-life balance.
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Call Center Specialist
Posted 5 days ago
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Job Description
**Category:** Administration
**Main location:** United States, Ohio, Columbus
**Position ID:** J
**Employment Type:** Full Time
**Position Description:**
CGI Federal, a wholly owned subsidiary of CGI, and an industry leader in providing support and services to industry stakeholders by addressing Section 8 Project Based inquiries. CGI is looking for an operations minded Call Center Specialist located in Columbus, Ohio. This is a fast-paced and results driven environment. The ideal candidate thrives in a work environment that provides a great deal of autonomy and values independent leadership that motivates others to achieve outstanding results.
This position is located in our Columbus, OH office; however, a hybrid working model is acceptable.
**Your future duties and responsibilities:**
1) Receive and respond to large volumes of assigned calls, documenting systems with written communication and supporting documents, in accordance with the HUD Annual Contribution Contract (ACC) Acceptable Quality Levels (AQL) and CGI internal timeframes.
2) Call follow-up to confirm resolution based on appropriate action on behalf of caller and management.
3) Working with other departments at various locations as it relates to resolutions associated with call investigations.
4) Portfolio Management, responsible for the day-to-day management activities, reviewing reports to meet internal and external AQL, staying abreast of project knowledge, and escalating issues in a timely manner.
5) Setting personal goals and objectives to meet weekly and quarterly tasks.
6) Effectively communicating with internal and external stakeholders, including government or commercial clients.
**Required qualifications to be successful in this role:**
Candidates must demonstrate the ability to work independently and as part of a team. They must possess and demonstrate portfolio management experience, organizational ability, problem solving and analytical skills as it pertains to HUD-Subsidized Multifamily Housing Programs. The candidate must have a history in effective communications and a proven track record of superior operations and production management.
Additional Requirements:
- Associate's degree is required OR must have significant relevant experience in lieu of an associate's degree to be considered.
- 1-3 years' experience within a Call Center environment
- Experience with interpreting and understanding government guidelines
- Proven ability to manage a portfolio workload within short timelines
- Excellent analytical skills and strong decision making abilities
- Excellent verbal, written and interpersonal skills
- Ability to multi-task in fast-paced, production environment and meet operational goals
- Intermediate proficiency in Outlook, Excel, Word and PowerPoint
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $31,500.00 - $62,900.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
#CGIFederalJob
#LI-CP6
**Skills:**
+ Call/Contact handling
+ Conflict Resolution
+ English
+ Spanish
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Call Center Supervisor
Posted 5 days ago
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Job Description
If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected.
The **Call** **Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements.
**Operating Hours:** 8 am - 8 pm EST Monday-Friday
**Technical Equipment and Remote Office Requirements:**
1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.**
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset provided.
**Essential Duties and Responsibilities:**
+ Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals.
+ Perform tasks to ensure service level requirements are met.
+ Ensure agents understand and comply with all call center objectives, key performance standards, and policies.
+ Answer agent questions regarding best practices or difficult calls.
+ Assume leadership responsibility for departmental tasks and call center activities as required.
+ Create and deliver employee coaching.
+ Provide departmental leadership and works closely with Customer Service Representatives.
+ Participate in interviewing and the hiring process.
+ Support and enforce call center expectations as well as departmental and corporate policies and procedures.
+ Make recommendations to management for disciplinary actions up to termination.
+ Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval.
+ Communicate pertinent program updates in a timely manner.
+ Promote a positive team-oriented and employee participative culture.
+ Participate in programs to recognize and reward quality performance.
+ Perform other related tasks as assigned.
**Education and/or Work Experience Requirements:**
+ Bachelor's degree or equivalent work experience preferred.
+ 6 months of supervisor or leadership experience required.
+ Minimum 1-year customer service, leadership and team interaction skills required.
+ Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently.
+ Use good judgment, ability to make independent decisions and proactively solve problems as required.
+ Respond professionally to difficult or tense calls/situations that may arise out of daily duties.
+ Organize simultaneous tasks for individual assignments and the workflow of others within the unit.
+ Must have PC skills (Microsoft Office) with an emphasis on Excel.
+ Ability to interact with all levels of management.
+ Demonstrated leadership skills and good interpersonal skills.
+ Demonstrated oral and written communication skills.
+ Prioritize and complete tasks within established contractual service levels required.
+ Proven ability to work as a team member.
+ Flexibility and willingness to perform other duties as assigned.
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals.
_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._
**Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required**
**_Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._**
Call Center Representative/Dispatcher
Posted 5 days ago
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Job Description
Are you a highly organized and detail-oriented individual with a passion for supporting vital community services? We're seeking a dedicated Operations Coordinator to join our team and play a crucial role in facilitating interpretation services for individuals in healthcare, legal, educational, and social service settings.
We're looking for someone who:
- Possesses a keen eye for detail and a strong eagerness to learn.
- Is flexible and thrives in a fast-paced environment.
- Is a true team player.
- Takes initiative and excels at multi-tasking.
- Communicates professionally and efficiently, both in person and over the phone.
If this sounds like you, we encourage you to apply!
ResponsibilitiesUpon joining our team, you will:
- Manage a high volume of incoming calls.
- Schedule multilingual interpreters for various assignments.
- Conduct inspections and ensure quality control.
- Collect, enter, and analyze data to maintain accurate records.
- Submit comprehensive reports.
- Monitor and review progress and accuracy of assignments.
- Complete a background check and pass a drug screen.
We're looking for candidates who have:
- A high school diploma and prior customer service or dispatch experience.
- Typing proficiency of at least 35 WPM and intermediate computer skills (testing may be administered).
- Proficiency in Microsoft Excel (testing may be administered).
- The ability and willingness to work from our office location.
We value our employees and offer a comprehensive benefits package (after being officially hired), including:
- Paid holidays after 90 days of employment.
- Ten (10) days of Paid Time Off after 90 days of employment.
- Medical, Dental, Vision, and Life insurance.
- 401K and Profit Sharing opportunities.
- Free parking.
Compensation / Pay Rate (Up to): $20.00
Security Guard - Call Center
Posted 5 days ago
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Job Description
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.
**Job Description:**
As a Security Guard, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
+ Part time - Call center security - Whitehall OH - $18.05 / Hour !
+ Must be at least 21 years old !
+ Weekly / Daily pay options !
**Responsibilities:**
+ Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
+ Respond to incidents and critical situations in a calm, problem solving manner
+ Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
**Minimum Requirements:**
+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
+ Possess a high school diploma or equivalent, or 5 years of verifiable experience
+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.*A valid driver's license will be required for driving positions only
**Perks and Benefits:**
+ Health insurance and 401k plans for full-time positions
+ Schedules that fit with your personal life goals
+ Ongoing paid training programs and career growth opportunities
+ Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:**
**Location:** United States-Ohio-Whitehall
**Job Category:** Security Officer, Part Time Security, Security Guard
Supervisor - Call Center (Remote)
Posted 2 days ago
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Job Description
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio. The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position . This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S. Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree or demonstrated ability to perform the role successfully.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Private and Secure workspace from home
- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home
- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
55,000.00
Maximum Salary
$
60,000.00
Call Center Customer Service Manager
Posted 5 days ago
Job Viewed
Job Description
Customer Service Manager
Transdev in Columbus, OH is hiring a Customer Service Manager. The Customer Service Manager is responsible for the day-to-day operations of a team of Customer Service Representatives and Schedulers that handle customer service inquiries, schedule paratransit service via phone and online. Reviews, investigates, tracks complaints, and facilitates resolution utilizing provided software. Will also assist passengers with situations including, but not limited to, directions, information, and mobility devices. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
+ Competitive compensation package of minimum $64,000 - Maximum $79,000 DOE
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits include a 401(k) retirement plan, medical, dental, and vision insurance, life insurance, short-term disability, and voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Working with the department manager to ensure compliance to company and client policy.
+ Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.
+ Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
+ Develops and monitors operations of the Call Center including policies and procedures, operating structure, and workflow. training, and retraining customer service representative team members.
+ Upholding quality in customer service throughout the team by instilling behaviors for Customer First: A sense of urgency and personal integrity to complete the job
+ Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.
+ Customer Service reporting for the department on call quality, booking accuracy, and providing solutions to problems.
Qualifications:
+ A high school diploma or equivalent
+ Must be skilled in customer service delivery, problem-solving, and decision-making.
+ Excellent communication and negotiation skills, ability to influence without authority.
+ Must have a working knowledge of ADA law and ADA service requirements.
+ To be dependable, and proficient in time management, meeting deadlines, and multi-tasking.
+ To be able to work a flexible schedule which may include weekends
+ To be able to learn scheduling software
+ A minimum of five years of Supervisory experience
+ Exceptional customer service skills and professional Customer-focused telephone manners
+ Manage within a Union environment.
+ Strong written and oral communication skills
+ Strong computer knowledge/PC experience
+ Ability to train, coach, and manage the performance of staff
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:PleaseClick Herefor CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 6094
Pay Group: 935
Cost Center: 613
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
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Russell Tobin Call Center Representative
Posted 1 day ago
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Job Description
Job title: Customer Support/Account RepLocation: Columbus, OHDuration: 6monthsPay rate: $19.16/hourWork Schedule Overview:Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.
Call Center Representative (Inside Sales)
Posted 5 days ago
Job Viewed
Job Description
35-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist that is driven and wants to make an above-average income for a new opening in our performance-driven environment. You bring your competitive spirit and can-do attitude; we'll supply the training and the contacts.In this role, you will call homeowners who have expressed interest in our services to set appointments for in-home demonstrations and price estimates. You'll receive complete training on how to speak knowledgeably about our replacement window and bathroom remodeling services and help homeowners discover benefits such as increased home resale value and energy savings.We give our Call Center Sales Specialists a competitive edge through comprehensive training, targeted 1:1 coaching, and continuous mentoring so they learn, earn, and thrive in their sales careers.Our turnover is very low due to the quality of our training, coaching, and opportunities we provide to those who qualify.If you're looking for an opportunity where you can earn a great living, have the support and guidance needed to advance in your career, and be a part of a fun, growing company, apply today.Call Center Sales Specialist Benefits:Competitive Compensation (Unlimited Earning Potential)Medical and Dental Insurance Options401k Retirement Saving PlanPaid Vacation and Personal DaysProfessional State of the Art Call CenterUpbeat, Positive Work EnvironmentCareer Advancement OptionsNO travelProfessional Quality Training and Ongoing CoachingCall Center Sales Specialist Qualifications:Comfortable with performance-based goalsAbility to follow a script and have persuasive conversationsDemonstrated ability to uncover need and overcome objectionsStrong verbal communications skillsCompetitive and highly self-motivatedDriven, with a strong desire to succeedThrive in a fast-paced, performance-based environmentStrong computer proficiencyAbility to work some evenings and weekendsMinimum of 3 years Call Center/Inside Sales experience, requiredExperience in Collections or related fields, is a plusAbout Improveit! Home Remodeling:Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville/Lexington and Southern Indiana. We specialize in replacement windows, bathroom remodeling, and walk-in safety tubs. BBB-Accredited with an A+ rating and 21-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs, and one in four is for a repeat customer.We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, "Improveit" is more than a name - it's an attitude that governs all that we do for our staff, our customers, and our communities.#ZR 43219
Manager, IFG Agnostic Call Center
Posted 4 days ago
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Job Description
We are seeking a dynamic and results-driven Sales Manager to lead our Agnostic Call Center Sales Team within the IFG line of business. This leader will drive performance through strategic sales planning, coaching, and operational excellence. The ideal candidate will have a passion for team development and a proven ability to achieve and exceed key performance metrics in a fast-paced, remote sales environment.
The Agnostic Sales Manager leads and grows an internal sales team for consistent and positive results. The ideal candidate will be responsible for developing sales strategies, managing daily operations, coaching team members, and ensuring the achievement of sales targets. This role requires strong leadership, analytical thinking, and a passion for driving performance in a fast-paced environment.
**Use your skills to make an impact**
**Key Responsibilities:**
+ Lead, coach, and develop a high-performing sales team to meet and exceed KPIs and business goals.
+ Design and execute sales strategies that align with overall organizational objectives.
+ Analyze performance data to identify trends and opportunities for improvement.
+ Collaborate cross-functionally with internal partners to streamline processes and enhance the sales funnel.
+ Maintain an active Health Insurance License and remain compliant with all applicable regulations.
+ Foster a culture of accountability, continuous improvement, and customer-focused selling.
+ Ensure operational excellence in a fully remote environment; must have a professional, noise-free workspace.
+ Travel up to 25% as business needs require.
**Required Qualifications:**
+ Active Health Insurance License is required.
+ Experience managing sales teams within the healthcare or insurance industry.
+ Background in coaching performance and developing sales talent in a metrics-driven environment.
+ Strong analytical and problem-solving skills; ability to leverage data to drive decisions.
+ Proven ability to inspire and manage teams to consistently achieve or exceed performance goals.
+ Excellent interpersonal and communication skills.
**Preferred Qualifications:**
+ Bilingual or multilingual candidates strongly preferred.
+ Familiarity with CRM systems, sales reporting tools, and remote team management platforms.
**Additional Information**
+ **Humana Perks:** Full time associates enjoy:
+ Medical, Dental, Vision and a variety of other supplemental insurances
+ Paid time off (PTO) & Paid Holidays
+ 401(k) retirement savings plan
+ Tuition reimbursement and/or scholarships for qualifying dependent children
+ And much more! **Social Security Task:** Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website. **Virtual Pre-Screen:** As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$70,000 - $95,500 per year
This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline:
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our