377 Call Center jobs in Boise

Urgently hiring for experienced Patient Service Agents to join a rapidly growing organization in Meridian, ID that provides administrative support services to hospitals & medical clinics. What's in it for you? Elwood Staffing associates are eligible Patient Services, Agent, Call Center, Patient, Customer Service, Healthcare, Staffing

Kingdom Vision Builders is one of the fastest-growing brands in the acrylic bath remodeling industry. We specialize in custom bath remodels that enhance our customers' lives with beautiful, durable, and maintenance-free solutions.

We are currently seeking a Call Center Rehash Representative for our Boise, ID office. This role is dedicated to working the phones for follow-ups and reset appointments with homeowners who previously expressed interest in our services. This is an excellent opportunity to help homeowners move forward with their remodeling goals while building a rewarding career in a supportive, fast-paced environment.

As a Rehash Representative, you will be responsible for re-engaging potential customers, following up on previous leads, and rescheduling appointments when needed. You'll work closely with our sales and marketing teams to maximize every opportunity and help guide homeowners further down the path toward remodeling their bathrooms.

• Make outbound calls to homeowners who previously inquired about our services but did not move forward
• Follow up on leads from past marketing efforts and consultations
• Reset and reschedule appointments as needed for sales representatives
• Use a provided script as a guide, while adjusting to each homeowner's needs and objections
• Maintain accurate records of all interactions and appointment changes in the CRM system
• Confirm previously scheduled appointments to ensure homeowner availability
• Handle inbound calls from homeowners looking to reschedule or requesting additional information
• Provide excellent customer service and represent the company with professionalism
• Work toward daily, weekly, and monthly performance goals

• Previous experience in call center, telemarketing, or inside sales preferred
• Excellent verbal communication and customer service skills
• Ability to handle objections and turn "not now" into a "yes"
• Strong organizational skills and attention to detail
• Comfortable using CRM or lead tracking systems (training provided)
• Self-motivated and goal-oriented

• Competitive hourly wage + performance-based bonuses
• Opportunities for advancement as we grow
• Paid training and ongoing professional development
• Supportive team environment
• Make a positive impact by helping homeowners improve their living spaces

Apply today to join the Kingdom Vision Builders team and play a key role in driving growth and helping customers rediscover the value of remodeling their homes!

We are currently looking for individuals to fulfill Part-Time and Full-Time Call Center Representative positions. No experience is required to apply for the position. Training is provided through former experienced employees and available to hired applicants. We are looking for individuals able to carry out various tasks. Individuals must be hardworking and task-oriented. Don't Wait! Fill out a Profile Now! MyJobResource is a staffing and recruitment industry job search engine. We specialize in finding the exact company to suit your needs. We help match job seekers to the right jobs in either full-time or temporary positions. Assignments are typically made depending on the ratio of candidates to jobs, skill-set, and experience. The companies we work with pay us for the services we provide to find the right people for their job openings.

Our patients come from all walks of life and so do we! We foster an environment that embraces our employees' unique strengths, experiences and perspectives which drive our exceptional patient-centered care. We strive to build a positive, supportive, and inclusive culture to deliver exceptional patient experiences and create a strong work environment.

$16+ per hour depending on experience

Full time and part time

Day shifts, evening shifts, and graveyard shifts

Must be flexible to work weekends

Extra pay $/hr for weekends and 2/hr for night shifts

Various locations in Boise

Responsibilities:

• Based on protocols, will answer phones and input food orders for patients throughout the hospital system.
• Responsible for accuracy of patients food order, in accordance with any prescribed diet limitations and/or allergens. Makes knowledgeable, informed and articulate recommendations and suggestions regarding all menu items.

What's in it for you

At St. Luke's, caring for people in the communities we serve is our mission and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area. The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.

You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to

- Private work area and adequate power source

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.

• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)

• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance

• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring

• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries

• Review calls for Strategic Call Listening projects and capture data from the calls

• Maintain awareness of information updates through timely completion of scheduled training (e.g. Essential Job Training, Training Alerts, User Alerts, CUP Topics, and Supervisor Learning Lab sessions), and review all updated materials that cover new initiatives or changes to current Customer Service Representative processes

• Meet and exceed the daily requirement of evaluations. Acts as a team player in order for the team to meet QA monitoring workload

• Complete annual and quarterly required training prior to established deadlines

• Participate in weekly calibration sessions and maintain an acceptable monthly alignment score

• Support training delivery team by assisting in the presentation of Quality modules during new hire training, where applicable

• Handle inbound calls on a monthly basis and during specified high peak periods such as Open Enrollment period

• Maintain compliance to Standard Operating Procedures, CMS Quality Handbook, and CMS Quality Assurance Plan

• Comply with all customer/data privacy and security requirements

• Regular and predictable attendance is required"

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

• High School diploma or equivalent required
• Minimum one (1) year of call center customer service experience

• Minimum six (6) months of previous leadership or supervisory experience preferred

• Bachelor's degree or appropriate combination of education and experience preferred

• Previous experience with quality monitoring in an inbound, medical and/or confidential information setting preferred

• Demonstrated customer service, leadership, and team interaction skills preferred

• Proven track record of working independently in a self-directed role where work is self-initiated required

• Regular and predictable attendance is required

• Must be a U.S. Citizen

#HotJobs0722LI #HotJobs0722FB #HotJobs0722X #HotJobs0722TH #TrendingJobs #HotJobs0805LI #HotJobs0805FB #HotJobs0805X #HotJobs0805TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

17.75

Maximum Salary

$

26.69