477 Client Support Specialist jobs in Rialto

IT/Help Desk Support

Title: IT Support Admin Job Type: Hourly Non Exempt

Department: Information Technology Location: Mira Loma, CA

Supervisor: IT Manager

SUMMARY

As the IT/Help Desk Support Admin associate y ou will be responsible for providing support and guidance to users experiencing technical issues related to computer hardware, software and peripherals.

Responsibilities :

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.

• Monitor and respond to incoming requests related to IT issues in a timely manner

• Maintain computer systems and act as support if any system goes down including trouble shooting, diagnosing and resolving the issue

• Responsible for maintaining PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc) in good working condition

• Maintain user PCs, including upgrades and configuration as needed

• Assist with onboarding of new users by setting up workstations and configuring equipment based on internal customer needs

• Keep inventory of all equipment, software, and license users

• Install, configure, and upgrade PC software as needed

• Provide reporting of information as requested within the organization

Qualifications

Education/Additional Requirements :

The ideal candidate will have a demonstrated passion for customer service, strong organizational skills and a desire for continued growth within the role. Must be dependable and reliable in addition to:

• 2+ years of experience in a support role for IT or an Associates degree required; Bachelor’s degree in Computer Science, Business Administration, or related field preferred

• Proficiency with Microsoft Office 365 and Microsoft SharePoint

• Networking - working knowledge of WAN and LAN to address network connectivity issues

• Windows Server knowledge

• Active Directory knowledge

• Vonage Phone System (preferred)

• Cybersecurity best practice

• Demonstrated ability to multi task and prioritize effectively

• Strong analytical skills, attention to detail and ability to problem solve

• Strong organizational skills and the ability to be resourceful

• Excellent communication skills (written and oral) with the ability to explain technical information in understandable language to nontechnical staff members

• Ability to work in a fast paced environment

• Excellent customer service skills

We value our Associates and offer competitive wages with great benefits such as:

• Medical, dental and vision insurance

• Short and long term disability coverage (employer sponsored)

• Basic Life insurance (employer sponsored)

• Voluntary Life insurance

• Flexible spending accounts

• 401k with a company match of 50% of your contribution (up to 6% of your current salary)

• Career development opportunities

• And much, much more!

Wage range DOE: $25 to $32

• Oversee daily operations of the university's Tech Support and ResNet teams.
• Manage and schedule student staff to ensure coverage across all shifts.
• Ensure timely resolution of any IT issues that arise from students, faculty, and staff.
• Acts as the IT point person in providing technical support for cabinet and direct reports.
• Serve as the escalation point for complex IT issues.
• Deploy and maintain both staff and lab PC images using Microsoft Configuration Manager and System Center Configuration Manager (SCCM).
• Create, manage, and deploy Apple device configuration profiles using Jamf School MDM.
• Develop and maintain a computer refresh plan to ensure devices are returned to our lessor in a timely manner.
• Maintain IT asset inventory and coordinate the return of leased devices with AMOS.
• Works with the Systems and Network teams to troubleshoot problems.
• Proactively identifies computer problems and recommends and implements solutions.
• Support all computer labs on-campus running both Apple and PC computers.
• Perform additional duties and support special projects as assigned.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 4+ years of IT support experience, with at least 2 years in a supervisory or managerial role.
• Solid understanding of Microsoft 365 collaboration tools (e.g. Microsoft Teams, SharePoint, OneDrive).
• CompTIA A+ certification is a plus.
• Experience working in higher education is highly desirable.

• Strong leadership and team management skills.
• In-depth knowledge of IT support technologies (Windows, macOS, networking, enterprise applications, etc.)
• Experience with IT service management tools (e.g., ServiceNow, Freshservice, Zendesk).
• Familiarity with directory services (e.g. Active Directory), email systems, and identity management.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced academic environment.

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

• Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

• Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

• Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

• Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

• Oversee talent management including recruitment, training, mentoring and development of existing team members;

• Set specific customer support standards and objectives for the Business Applications Technical Support Team;

• Contribute to improving customer support by actively responding to queries and handling complaints;

• Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

• Follow up with customers to identify areas of improvement;

• Provide customer feedback to the appropriate internal teams;

• Solve complex problems and making decisions based on a wide range of factors supported by data; and

• Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

• 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

• 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

• 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

• 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

• 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

• 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

• 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran

4 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure and availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and automotive systems. The platform has extensive on-premises and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ KPIs out of the box, providing performance analysis and monitoring across the engineering cycle. Its advanced capabilities enable global enterprises to achieve improved digital experiences, faster triage, and cost efficiency. About the Role: We are seeking a skilled and motivated Technical Support Engineer to join our dynamic team. You will provide excellent technical assistance and support to our customers, troubleshooting and resolving complex issues related to the HeadSpin platform. This role offers an exciting opportunity to impact customer success and collaborate with our development and product teams. Ideal candidates are those currently in technical support roles at B2B SaaS companies. What You'll Do: Provide prompt and courteous Tier I technical support via phone, email, and chat Diagnose and resolve hardware and software issues reported by customers, following SOPs and utilizing available resources Escalate complex issues to Tier II or III support while maintaining ownership until resolution Communicate proactively with customers about their inquiries and escalations Educate customers on software features, functionality, and best practices to optimize their experience Requirements What You'll Need: 1-2 years of relevant experience Proven experience in technical support, preferably in SaaS or software development environments Strong knowledge of mobile applications, iOS, Android, and testing concepts Excellent problem-solving, analytical, and communication skills Ability to thrive in a fast-paced environment and manage multiple priorities Self-motivated with a customer-focused attitude Nice to Haves: Experience with testing tools, automation, and frameworks Experience with mobile device emulators, simulators, or physical devices Knowledge of programming languages such as Python, Java, or JavaScript Understanding of networking concepts Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

Location: Ontario, CA

Contract: 6 Months with likely extension

Bilingual: Fluent in English and Spanish

Proficiency in Spanish is preferred as the successful candidate will be required to communicate with business partners in LATAM.

Job Description:

3+ years of experience in technical support, pre-sales engineering, or energy storage solutions.

Strong understanding of battery storage, solar power, and energy systems.

Ability to explain complex technical concepts to non-technical stakeholders.

Experience with mobile power stations, or energy solutions is a plus.

Excellent problem-solving and communication skills.

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Robertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness.

When you join Robertshaw, you're joining a company with over 125 years of experience and a global team with focus on innovation.

Role Description

We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to join our team. In this role, you will provide expert guidance and assistance to customers and field technicians regarding HVAC systems, including troubleshooting, diagnosing, and resolving technical issues. Your goal will be to ensure high levels of customer satisfaction by delivering timely and accurate support.

Key Responsibilities

• Technical Assistance: Provide comprehensive support for Robertshaw products, including troubleshooting and diagnosing issues via phone, email.
• Customer Interaction: Engage with customers and field technicians to understand their issues, offer solutions, and ensure the resolution of problems.
• Product Knowledge: Stay up to date with the latest products, and industry trends to provide accurate and relevant support.
• Training and Support: Assist in the training and onboarding of new technicians or support staff on Robertshaw products.
• Collaboration: Work closely with other departments to address and resolve customer and technical issues.
• Quality Assurance: Ensure that all support provided meets company standards and customer expectations for quality and professionalism.

• Minimum of 3 years of experience in HVAC technical support or a similar role, with hands-on experience in diagnosing and repairing HVAC systems.
• Relevant HVAC certifications (e.g., EPA Certification) preferred.
• Strong technical knowledge of HVAC systems, components, and troubleshooting techniques.
• Excellent communication skills with the ability to convey technical information to non-technical audiences.
• Proficiency in using support software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• High school diploma or equivalent required; technical diploma or degree in HVAC technology, mechanical engineering, or a related field preferred.

Location: Ontario, CA

Contract: 6 Months with likely extension

Bilingual: Fluent in English and Spanish

Proficiency in Spanish is preferred as the successful candidate will be required to communicate with business partners in LATAM.

Job Description:

3+ years of experience in technical support, pre-sales engineering, or energy storage solutions.

Strong understanding of battery storage, solar power, and energy systems.

Ability to explain complex technical concepts to non-technical stakeholders.

Experience with mobile power stations, or energy solutions is a plus.

Excellent problem-solving and communication skills.

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.