672 Concierge Services jobs in Fremont

Concierge / Resident Services Coordinator

Job Locations

US-CA-Menlo Park | US-CA-Northern California

Job ID



Category

Customer Service/Support

Location

US-CA-Menlo Park

Location Name

Middle Plaza

Overview

We are growing!

Sares Regis Group of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG has developed and acquired more than $7 billion in commercial and residential assets. The company manages a combined portfolio of approximately 25 million square feet of office and industrial space and 42,000 apartment units.

OPPORTUNITY: CONCIERGE / RESIDENT SERVICES COORDINATOR- MENLO PARK, CA

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 215-unit community, Middle Plaza Apartments! This is a great career opportunity in an ideal location!

Essential Functions:

* Responsible for greeting prospects, guests and visitors as they arrive to our community

* Provide a personalized experience, with emphasis on care and convenience for our future and current residents

* Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled

* Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification

* Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.

* Plan, promote and deliver resident events and activities ensuring resident's find value outside the walls of their apartment home

* Identify, communicate and implement opportunities to improve resident happiness and service.

QUALIFICATIONS
* Must have experience in customer experience with ability to pass fair housing exam.

* Yardi experience is a plus.

* Must have relevant experience.
* Ability to effectively communicate both written and verbal.
* Experience with file audits, customer service and resident engagement a must!
* Ability to work independently without direct supervision.
* Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
* Current driver's license and auto insurance.
* Able to work weekends and overtime as job requires.

Salary is $0.00- 32.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location. Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

PLEASE APPLY ONLINE AT:

SARES REGIS CAREERS WEBSITE

EQUAL OPPORTUNITY EMPLOYER
All positions contingent on completion of successful background screen and drug test.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Oakland Marriott City Center, 1001 Broadway, Oakland, California, United States, 94607VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $28.18-$28.18 per hour
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Description We are looking for a Front Desk Coordinator to join our team in Menlo Park, California. This is a contract position requiring an individual with strong attention to detail to oversee daily front desk operations and ensure smooth communication across the office. The ideal candidate will be detail-oriented, proactive, and comfortable managing administrative tasks in a fast-paced environment.
Responsibilities:
- Serve as the primary point of contact at the front desk, greeting visitors and managing incoming inquiries.
- Coordinate daily lunch orders and ensure timely delivery for staff and guests.
- Maintain and prepare meeting rooms, including verifying technology setups are functional and ready for use.
- Provide reception support by answering multi-line phone systems and directing calls appropriately.
- Organize files and maintain accurate records to support administrative needs.
- Deliver exceptional customer service to associates, partners, and visitors within the office.
- Ensure the front desk area remains presentable and adheres to high standards.
- Support the team by managing scheduling and assisting with concierge services.
- Facilitate training sessions as needed to ensure smooth transitions and operations.
- Collaborate with team members to address any operational challenges promptly. Requirements - Previous experience in administrative assistance or front desk coordination is preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Strong interpersonal skills and ability to interact effectively with individuals at all levels.
- Demonstrated ability to handle multi-line phone systems efficiently.
- Excellent organizational skills and attention to detail.
- Ability to manage customer service tasks with a friendly and meticulous demeanor.
- Skilled in data entry and maintaining accurate records.
- Comfortable working on-site five days a week in a detail-oriented environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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