10 Crm Systems jobs in Austin
MVS System Administration
Posted today
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Job Description
Charlotte, NC/ Austin, TX
Technical/Functional Skills
• Operating System Installation - Windows Server, Linux, Unix
• Data Center, Virtualization, Networking, Knowledge about GPU/CPU, Infrastructure, Linux & scripting
Experience Required DC knowledge, Linux skills
Responsibilities
:• Rack, Build, cable, configure, and provision Client and AMD Servers
• Rac, Cable, and Deploy Cisco layer 2 networking equipment
• Troubleshoot, test, quality assurance of Server hardware
• Professionally resolve hardware issues via trouble ticket
Desired experience
:• Operating System Installation - Windows Server, Linux, Unix
• Data Center, Virtualization, Networking, Knowledge about GPU/CPU, Infrastructure, Linux & scripting
• Cabling knowledge beyond dressing or running cabling, such as confidently comprehending port mapping and ability to know the differences and purposes behind each cable type
• Understanding of basic hardware troubleshooting and applying logical methods of resolution
• Rack, cable, and deploy Cisco Layer 2 networking equipment a plus
• Experience with RAID levels is a plus
• Web Server and Database installation experience a plus
• Must be able to work in this country without sponsorship
• Must be willing to learn quickly, multitask, and work in a fast-paced environment.
• Strong analysis and problem-solving skills
• Team player with good communication skills
Leadership Capabilities:
• Engages well with customers and partners while navigating through the potential roadblocks.
• Effective with executive communication and building respect• Works cross-functionally across groups to quickly resolve issues that arise from testing
Roles & Responsibilities
• Data Center, Virtualization, Networking, Knowledge about GPU/CPU, Infrastructure, Linux & scripting, virtualization
• Basic Lab administration, hands and feet lab activities, Gitlab ticket handling, Asset management
Generic Managerial Skills Multi-Stakeholder Management, Good communication Good to have skills*
Thanks & Regards
Navneet Sachan
Diverse Lynx LLC
Ext- 287
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Product Manager III (CRM - Customer Relationship Management Products)
Posted 1 day ago
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Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. Were building a more open world. Join us.
Product Manager III (CRM - Customer Relationship Management Products)
The Traveler and Partner Service Platform (TPSP) Product Team supports Expedia Group by implementing platform and operational enhancements to increase efficiency. The internal Expedia Group teams we help support serve customers and supply partners in many functions including: partner servicing requests, guest outreach and relocations, supplier account management, and daily billing and booking inquires. Our team enables workflows for thousands of global end users supporting supplier/customer interactions in over 26 languages.
Our team is looking for a self starter to join our Salesforce product team and own the guidance of prioritization and implementation of improvements to the sales & support spaces.
In this role you will:Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies
Understand product interaction within a Business process and from end user experience view point
Evaluate every feature request, capture detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team
Work with development team through development cycle to ensure features delivered drive high business value and meet requirements
Collaborate with the development team to evaluate technical options, conducting build versus buy analysis
Identify gaps or missing links in requirements, handle risks & UAT defects and drive these issues toward resolution
Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as the need arises
Collaborate and reach alignment between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success
Provide transparency into status of upcoming improvements to partners.
Own and document product feedback to help in the prioritization of development projects
Refine and build the assigned product offering over time.
Act as product champion and establish effective relationships with key partners
3-5 years of Product Management/Program Management/Business Analysis experience
Experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency
Experience supporting CRM products (Salesforce, MSCRM) around the sales or customer support process
Experience with Cloud related technologies such as AWS is a plus
Ability to balance multiple tasks and projects at a time, prioritizes workload optimally, and thrive in a dynamic and sophisticated environment
Proficiency with all phases of project management, including issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status
Proven record working with cross organizational teams to drive the implementation of new features as well as resolve operational issues
Flexibility in working hours required to meet with global internal technical and business partners
Excellent verbal and written communication skills
Experience with Agile/SCRUM
Goal oriented and passionate about achieving results by tackling on the spot decisions and make the needed trade-offs
Ability to creatively tackle results-oriented and sophisticated business/technology problems
Ability to retrieve using CRM Reports, SQL Server and analyze the data.
Should be a self-starter and detail oriented
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employees passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
#LI-MC1
The total cash range for this position in Austin is $137,500.00 to $92,500.00. Employees in this role have the potential to increase their pay up to 220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individuals knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Groups Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless youre confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.Customer Relationship & Distribution Manager (CRDM)
Posted 3 days ago
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124656
We have an exciting opportunity for a Customer Relationship & Distribution Manager (CRDM) to join our Zurich Global Employee Benefits Solutions (ZGEBS) team. This role will build and maintain relationships with multinational customers and employee benefits consultants to partner on global employee benefits solutions as offered by ZGEBS.
This is a virtual position that can be located anywhere in the U.S.
The CRDM will be managing highly complex employee benefit offerings and will work directly with customers' organizations and/or in collaboration with employee benefits consultants. They will be responsible for retention and expansion of the existing book of business as well as spending a significant portion of their time identifying and developing opportunities to expand the ZGEBS portfolio of global employee benefits solutions.
Responsibilities include:
+ Creating, developing, and managing relationships with customers and employee benefits consultants to influence them to (continue to) do business with the organization
+ Attending client and/or employee benefits consultant meetings as required
+ Evaluating business opportunities to optimize profitable sales and retention to achieve business targets
+ Retain existing business and secure new business, coordinating tenders, and identifying cross-sell opportunities
+ Act as the customer's first point of entry into the Zurich organization for Global Employee Benefits solutions, taking overall responsibility for the customer within Zurich
+ Identifying, analyzing, and facilitating business development opportunities
+ Collaborating with other key functions (Underwriting, Operations, Finance) to facilitate a holistic value proposition for your customer
+ Coordinating insurance solutions globally with the Zurich Employee Benefits Network
Basic Qualifications:
+ Bachelor's Degree and 6 or more years of experience in the Sales areaOR
+ High School Diploma or Equivalent and 8 or more years of experience in the Sales area OR
+ Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Sales area AND
+ Territory or portfolio management experience
+ Relationship building experience across internal and external stakeholders
Preferred Qualifications:
+ 6 or more years of experience in International Employee Benefit Industry
+ 3 to 5 years consultative sales experience
+ Experience with account management, new business acquisition, business development opportunities.
+ Excellent written and spoken English (other languages are a plus) to effectively communicate with senior external and internal customers and stakeholders
+ Ability to navigate through ambiguity and solve complex problems by presenting creative solutions.
+ Experience working with stakeholders and customers/clients domestically and internationally, bridging cultural and communication gaps to convey a message.
+ Market facing experience, with an ability to communicate and present complex concept clearly
+ Strong analytical and problem-solving skills
+ Pro-active mindset, seeking to collaborate with different team members to support the organizations goals
+ Existing network in International Employee Benefits
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere ( . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $98,300.00 - $161,000.00. This position included a variable component that is based on an individual's performance under the applicable sales incentive plan.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere ( to learn more.
Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Remote Work (US)
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MG1 #LI-ASSOCIATE
EOE Disability / Veterans
Account & Relationship Management Executive - Higher Ed Sales (Nursing) - Remote KS
Posted 1 day ago
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**OVERVIEW**
You will be part of the Health Learning, Research & Practice (HLRP) Business Unit within Wolters Kluwer Health is a challenging and fulfilling role. To be successful, you will be driven to continuously learn and help nursing higher educational institutions change toward more effective learning models. The territory will consist mostly of Kansas and Nebraska (among neighboring areas). You will be selling CoursePoint+ (course materials), DocuCare (EHR), VSIM/VRClinicals (virtual patient simulation), and Lippincott Ready for NCLEX (testing prep).
You will have a territory of accounts and work for an organization that strives to build effective performance conditions. You will have a Regional Sales Manager who is a coach to help support career growth and learn emerging best practices in sales and marketing. You will play an important role in moving Wolters Kluwer Health to the forefront of nursing education, particularly in the digital solution space, and have uncapped earning potential along the way!
**RESPONSIBILITIES**
+ Develop and maintain a sales pipeline of opportunities to achieve sales objectives via prospecting and account management
+ Develop sales strategy for prospects and assigned accounts and successfully manage deals through the sales cycle
+ Communicate with customers with regards to any account problems and discuss customer concerns and suggestions
+ Negotiate service and product terms with customers
+ Report suggestions to and develop solutions with sales, order processing, and customer support team
+ Handle add-on sales for clients
+ Use the customer relationship management (CRM) system Salesforce to process, track, and organize client information.
**QUALIFICATIONS**
**Education:** Bachelor's Degree or equivalent relevant experience
**Experience:** 3+ years working in Account Management, Sales, or other equivalent experience
+ Understanding of business, financials, products & services, and the market, preferably with a reputation for providing a level of expert knowledge within your industry
+ Excellent communication (both written & oral) and presentation skills
+ Ability to manage own territory and accounts and monitor resources accordingly
**TRAVEL:** Up to 4 days travel per week
**Additional Information** : Thepoint.lww.com
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Account & Relationship Management Executive - Enterprise Nursing Higher Education Field Sales (We...
Posted 3 days ago
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Job Description
**OVERVIEW**
You will leverage your understanding of business, financials, and customer needs to increase sales within your territory. With a higher level of authority in negotiations, you will play an important role in achieving revenue targets and cultivating lasting relationships with our customers.
**RESPONSIBILITIES**
+ Develop effective sales approaches to target key accounts.
+ Engage in in-depth negotiations with higher autonomy to close deals.
+ Manage and nurture relationships with key customer accounts.
+ Provide accurate sales forecasts and activity reports.
+ Identify and analyze market conditions to uncover sales opportunities.
+ Handle moderately complex or higher-value sales opportunities.
+ Gather and utilize customer feedback to improve sales strategies.
+ Act as a mentor and trainer for junior sales staff.
+ Collaborate with other departments to ensure customer satisfaction.
+ Implement and refine sales techniques tailored to customer needs.
**QUALIFICATIONS**
**Education:** Bachelor's degree or equivalent experience.
**Experience:** 5+ years higher ed sales experience, enterprise level experience preferred.
+ Strategic Planning: Ability to develop and implement effective sales strategies.
+ Negotiation Tactics: Advanced negotiation skills for closing complex deals.
+ Customer Insight: Deep understanding of customer needs and preferences.
+ Analytical Thinking: Strong ability to analyze and interpret sales data.
+ Sales Software: Proficient use of advanced CRM and sales management tools.
+ Team Collaboration: Skills to work effectively with cross-functional teams.
+ Market Knowledge: Comprehensive awareness of market dynamics and trends.
+ Mentorship: Capability to train and mentor junior team members.
+ Overall skills: Strong attention to detail, collaborative team player, excellent communication and transparency, and exceptional negotiation skills.
**TRAVEL:** 20% + Occasional travel to customer locations, industry events, internal meetings
**Additional Information:** may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750
This role is eligible for Bonus.
**Additional Information** :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Sr. Customer Solutions Manager (ISVs), Customer Solutions Management
Posted 3 days ago
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Sr. Customer Solutions Manager (ISVs), Customer Solutions Management As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major customer workload migrations and innovation objectives. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS. Key job responsibilities * Provide input on pre- and post-sales approaches to impact customer adoption and commitments, as well as closing opportunities * Deliver complex technical projects and migration initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies) * Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems * Implement and define effective change management approaches to drive successful cloud journeys * Work cross-functionally with AWS service teams to address critical customer requirements * Proactively mitigate adoption risks and track realization of customer business cases * Share best practices and thought leadership in public forums to advance the cloud ecosystem About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Global Sales AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. BASIC QUALIFICATIONS - 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams PREFERRED QUALIFICATIONS - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted: April 4, 2025 (Updated about 2 hours ago) Posted: May 30, 2025 (Updated about 8 hours ago) Posted: June 19, 2025 (Updated 6 days ago) Posted: May 10, 2025 (Updated about 2 months ago) Posted: March 21, 2025 (Updated 2 months ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
Data Management Customer Engineer III, Google Cloud
Posted 3 days ago
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+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
+ Experience architecting solutions for data transformation, migration, governance strategies, high availability, or disaster recovery.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders.
+ Ability to travel up to 30% of the time as needed.
Preferred qualifications:
+ Experience in understanding a customer's existing software workloads and ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.
+ Experience with data migration strategies and moving production systems either in on-premise/data center environments or migration to cloud scenarios.
+ Experience supporting, ISV, HCLS, TMEG, or FinServ industries.
+ Experience with optimizing database performance with transactional or analytic workloads.
+ Experience in disaster recovery and data backup strategies.
+ Experience prospecting and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Data Management Customer Engineer, you will partner with technical Sales teams as a data management subject matter expert to differentiate Google Cloud to customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to database and application migrations and data back ends for new application development.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $147,000-$218,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google ( .
+ Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
+ Share storage and database knowledge to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering with product management to prioritize solutions impacting customer adoption.
+ Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
+ Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google Cloud.
+ Travel to customer sites, conferences, and other related events as needed, acting as a public advocate for Google Cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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Senior Manager Product Management, Amazon Customer Service
Posted today
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This role is the global leader of customer service for Amazon Music, within Digital Devices and Alexa Support (D 2 AS) the Amazon Customer Service unit that supports Amazon's device, services, media and entertainment businesses. Leading a small, but Customer Service, Product Management, Manager, Management, Customer Experience, Product, Retail
Senior Manager Product Management, Amazon Customer Service
Posted 1 day ago
Job Viewed
Job Description
This role is the global leader of customer service for Amazon Music, within Digital Devices and Alexa Support (D2AS), the Amazon Customer Service unit that supports Amazon's device, services, media, and entertainment businesses. Leading a small, but impactful customer experience and support team, this leader has single-threaded responsibility for the customer support experience, performance of customer services, and eliminating the defects that cause Amazon's Music customers to need support. This role connects Amazon Customer Service and Amazon Music - Amazon's multi-national music streaming and audio business.
Key job responsibilities:
- Partner with other D2AS and Amazon CS teams to ensure the effective and efficient delivery of support to Amazon Music customers as needed.
- Use VOC data and analytics to identify defects that require Music customers to use Amazon Customer Service.
- Be the customer service partner for Amazon Music working with multiple Directors and their teams to partner on support goals and objectives that provide better support for customers or eliminate their need for support entirely.
- Deliver D2AS and Amazon Customer Service objectives and goals to be the most trusted provider of device and digital customer services.
A day in the life never the same as yesterday or tomorrow, these are all actual examples from a day in the life of a product category leader (STL) in D2AS. A single day in this role could see you checking in on Amazon's customer service performance, working on a proposal document for a new customer service initiative, or collaborating with colleagues to address opportunities to improve Amazon Music customer's product and support experiences. You could be working with your team and D2AS colleagues to respond to enquiries from Amazon's CEO or S-Team leaders, root cause a customer issue based on VOC, or working out how to scale a pilot customer service program.
Senior Manager Product Management, Amazon Customer Service
Posted 3 days ago
Job Viewed
Job Description
This role is the global leader of customer service for Amazon Music, within Digital Devices and Alexa Support (D2AS) the Amazon Customer Service unit that supports Amazon's device, services, media and entertainment businesses. Leading a small, but impactful customer experience and support team, this leader has single-threaded responsibility for the customer support experience, performance of customer services, and eliminating the defects that cause Amazon's Music customers to need support. This role connects Amazon Customer Service and Amazon Music - Amazon's multi-national music streaming and audio business.
Key job responsibilities
- Partner with other D2AS and Amazon CS teams to ensure the effective and efficient delivery of support to Amazon Music customers as needed.
- Use VOC data and analytics to identify defects that require Music customers to use Amazon Customer Service.
- Be the customer service partner for Amazon Music working with multiple Directors and their teams to partner on support goals and objectives that provide better support for customers or eliminate their need for support entirely.
- Deliver D2AS and Amazon Customer Service objectives and goals to be the most trusted provider of device and digital customer services.
A day in the life
Never the same as yesterday or tomorrow, these are all actual examples from a day in the life of a product category leader (STL) in D2AS. A single day in this role could see you checking in on Amazon's customer service performance, working on a proposal document for a new customer service initiative, or collaborating with colleagues to address opportunities to improve Amazon Music customer's product and support experiences.
You could be working with your team and D2AS colleagues to respond to enquires from Amazon's CEO or S-Team leaders, root cause a customer issue based on VOC, or working out how to scale a pilot customer service program.
Basic Qualifications
- 12+ years of product or program management, product marketing, business development or technology experience
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
Preferred Qualifications
- Experience engaging and influencing senior executives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160,300/year in our lowest geographic market up to $265,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.