6 Crm Systems jobs in Austin
Operations Relationship Management Consultant
78703 Austin, Texas
Lincoln Financial
Posted today
Job Viewed
Job Description
**Alternate Locations:** Work from Home
**Work Arrangement:**
Remote : Work at home employee residing outside of a commutable distance to an office location.
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 75150
**The Role at a Glance**
We are excited to bring on an **Operations Relationship Management Consultant** to support the Insurance Operations business in a work from home environment.
_Background Details_
As an Operations (Ops) Relationship Management Consultant, you will act as a resource for assigned strategic partners, as well as other internal/external stakeholders, with a focus on Lincoln's life or annuity product lines. You will develop and strengthen relationships with internal and external firms and customers, acting as an advocate on behalf of the customer to drive positive change. You will strive to improve the overall operations experience with your strategic partners, navigating the various business units within Insurance Operations while leading conversations based on the voice of the customer. If this sounds like a role for you, please read on!
**What you'll be doing**
+ You will develop, maintain and execute complex client relationship management plans that ensure our clients' overall service needs are met and achieve business, profitability and retention objectives.
+ You will build and maintain effective long-term relationships with internal and external customers to ensure a high level of satisfaction and retention. You will also build a strong internal network to resolve issues with the ability to influence a positive outcome across the organization.
+ You will serve as a resource to internal stakeholders on relationship management solutions that optimize client satisfaction and achieve business results. You will collaborate with internal partners to develop and execute proactive, creative and ongoing client contact initiatives.
+ You will maintain knowledge on current and emerging developments/trends in the marketplace, assessing the impact, and collaborating with leadership to incorporate new trends and developments in current and future solutions.
+ You will champion and enhance organizational initiatives by positively influencing and supporting change management while identifying and recommending process improvements that reduce workloads, improve quality and provide a better customer experience.
**What we're looking for**
_Must-have experience (Required)_ :
+ 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
+ 3 - 5+ Years of experience in relationship management that directly aligns with the responsibilities of this position.
+ Must obtain the FINRA SIE and FINRA Series 6 or FINRA Series 7 within 120 days.
+ Confident, comfortable communicator with strong written and verbal communication skills.
+ Ability to analyze information and to evaluate the implications of a course of action or solution.
+ Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues) with a proven ability to develop collaborative approaches.
+ Finds common ground and gains collaboration among management, colleagues and peers, influencing outcomes without directing or commanding.
+ Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
_Nice-to have Experience (Preferred)_ :
+ FINRA SIE and FINRA Series 6 at time of hire.
+ Life and/or Annuity product knowledge strongly desired.
+ Strong project management skills including the critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure while meeting deadlines.
**Application Deadline**
Applications for this position will be accepted through September 30, 2025, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $69,000 - $124,600 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( .
**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
**Work Arrangement:**
Remote : Work at home employee residing outside of a commutable distance to an office location.
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 75150
**The Role at a Glance**
We are excited to bring on an **Operations Relationship Management Consultant** to support the Insurance Operations business in a work from home environment.
_Background Details_
As an Operations (Ops) Relationship Management Consultant, you will act as a resource for assigned strategic partners, as well as other internal/external stakeholders, with a focus on Lincoln's life or annuity product lines. You will develop and strengthen relationships with internal and external firms and customers, acting as an advocate on behalf of the customer to drive positive change. You will strive to improve the overall operations experience with your strategic partners, navigating the various business units within Insurance Operations while leading conversations based on the voice of the customer. If this sounds like a role for you, please read on!
**What you'll be doing**
+ You will develop, maintain and execute complex client relationship management plans that ensure our clients' overall service needs are met and achieve business, profitability and retention objectives.
+ You will build and maintain effective long-term relationships with internal and external customers to ensure a high level of satisfaction and retention. You will also build a strong internal network to resolve issues with the ability to influence a positive outcome across the organization.
+ You will serve as a resource to internal stakeholders on relationship management solutions that optimize client satisfaction and achieve business results. You will collaborate with internal partners to develop and execute proactive, creative and ongoing client contact initiatives.
+ You will maintain knowledge on current and emerging developments/trends in the marketplace, assessing the impact, and collaborating with leadership to incorporate new trends and developments in current and future solutions.
+ You will champion and enhance organizational initiatives by positively influencing and supporting change management while identifying and recommending process improvements that reduce workloads, improve quality and provide a better customer experience.
**What we're looking for**
_Must-have experience (Required)_ :
+ 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
+ 3 - 5+ Years of experience in relationship management that directly aligns with the responsibilities of this position.
+ Must obtain the FINRA SIE and FINRA Series 6 or FINRA Series 7 within 120 days.
+ Confident, comfortable communicator with strong written and verbal communication skills.
+ Ability to analyze information and to evaluate the implications of a course of action or solution.
+ Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues) with a proven ability to develop collaborative approaches.
+ Finds common ground and gains collaboration among management, colleagues and peers, influencing outcomes without directing or commanding.
+ Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
_Nice-to have Experience (Preferred)_ :
+ FINRA SIE and FINRA Series 6 at time of hire.
+ Life and/or Annuity product knowledge strongly desired.
+ Strong project management skills including the critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure while meeting deadlines.
**Application Deadline**
Applications for this position will be accepted through September 30, 2025, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $69,000 - $124,600 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( .
**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
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0
Account & Relationship Management Executive - Higher Ed Sales (Nursing) - Kansas City Metro
78703 Austin, Texas
Wolters Kluwer
Posted 3 days ago
Job Viewed
Job Description
**LOCATION:** This position works from a remote home office and will live in or near to the Kansas City KS area.
**OVERVIEW**
You will be part of the Health Learning, Research & Practice (HLRP) Business Unit within Wolters Kluwer Health is a challenging and fulfilling role. To be successful, you will be driven to continuously learn and help nursing higher educational institutions change toward more effective learning models. The territory will consist mostly of Kansas and Nebraska (among neighboring areas). You will be selling CoursePoint+ (course materials), DocuCare (EHR), VSIM/VRClinicals (virtual patient simulation), and Lippincott Ready for NCLEX (testing prep).
You will have a territory of accounts and work for an organization that strives to build effective performance conditions. You will have a Regional Sales Manager who is a coach to help support career growth and learn emerging best practices in sales and marketing. You will play an important role in moving Wolters Kluwer Health to the forefront of nursing education, particularly in the digital solution space, and have uncapped earning potential along the way!
**RESPONSIBILITIES**
+ Develop and maintain a sales pipeline of opportunities to achieve sales objectives via prospecting and account management
+ Develop sales strategy for prospects and assigned accounts and successfully manage deals through the sales cycle
+ Communicate with customers with regards to any account problems and discuss customer concerns and suggestions
+ Negotiate service and product terms with customers
+ Report suggestions to and develop solutions with sales, order processing, and customer support team
+ Handle add-on sales for clients
+ Use the customer relationship management (CRM) system Salesforce to process, track, and organize client information.
**QUALIFICATIONS**
**Education:** Bachelor's Degree or equivalent relevant experience
**Experience:** 3+ years working in Account Management, Sales, or other equivalent experience
+ Understanding of business, financials, products & services, and the market, preferably with a reputation for providing a level of expert knowledge within your industry
+ Excellent communication (both written & oral) and presentation skills
+ Ability to manage own territory and accounts and monitor resources accordingly
**TRAVEL:** Up to 4 days travel per week
**Additional Information** : Thepoint.lww.com
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
**OVERVIEW**
You will be part of the Health Learning, Research & Practice (HLRP) Business Unit within Wolters Kluwer Health is a challenging and fulfilling role. To be successful, you will be driven to continuously learn and help nursing higher educational institutions change toward more effective learning models. The territory will consist mostly of Kansas and Nebraska (among neighboring areas). You will be selling CoursePoint+ (course materials), DocuCare (EHR), VSIM/VRClinicals (virtual patient simulation), and Lippincott Ready for NCLEX (testing prep).
You will have a territory of accounts and work for an organization that strives to build effective performance conditions. You will have a Regional Sales Manager who is a coach to help support career growth and learn emerging best practices in sales and marketing. You will play an important role in moving Wolters Kluwer Health to the forefront of nursing education, particularly in the digital solution space, and have uncapped earning potential along the way!
**RESPONSIBILITIES**
+ Develop and maintain a sales pipeline of opportunities to achieve sales objectives via prospecting and account management
+ Develop sales strategy for prospects and assigned accounts and successfully manage deals through the sales cycle
+ Communicate with customers with regards to any account problems and discuss customer concerns and suggestions
+ Negotiate service and product terms with customers
+ Report suggestions to and develop solutions with sales, order processing, and customer support team
+ Handle add-on sales for clients
+ Use the customer relationship management (CRM) system Salesforce to process, track, and organize client information.
**QUALIFICATIONS**
**Education:** Bachelor's Degree or equivalent relevant experience
**Experience:** 3+ years working in Account Management, Sales, or other equivalent experience
+ Understanding of business, financials, products & services, and the market, preferably with a reputation for providing a level of expert knowledge within your industry
+ Excellent communication (both written & oral) and presentation skills
+ Ability to manage own territory and accounts and monitor resources accordingly
**TRAVEL:** Up to 4 days travel per week
**Additional Information** : Thepoint.lww.com
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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1
Vice President, Customer Success Management
78716 Austin, Texas
Confidential
Posted 5 days ago
Job Viewed
Job Description
Vice President, Customer Success Management
About the Company
Innovative healthcare technology (HealthTech) company providing cloud-based data solutions
Industry
Information Technology & Services
Type
Public Company
Founded
1998
Employees
Categories
- Technology
- Information Technology & Services
- Healthcare
- Hospitals & Clinics
- Insurance
Specialties
- clinical and quality outcomes
- claims and payment integrity
- healthcare data insights
- predictive analytics
- data-driven intervention platforms
- quality improvement
- cms star ratings
- qrs
- ncqa hedis
- risk score accuracy
- ehr interoperability
- big data integration
- revenue cycle management
- pharmacy solutions
- data visualization & insights
- saas
- daas
- and cloud-based solutions
Business Classifications
- SAAS
- Enterprise
- B2B
About the Role
The Company is seeking a Vice President, Customer Success Management to lead and oversee the customer management, product solutioning and delivery, and customer solutioning. The successful candidate will be responsible for maintaining expert-level knowledge of the company's products, services, and the healthcare and pharmacy marketplace. This role requires a minimum of 12 years of experience, with a proven track record in senior program management, and a strong understanding of healthcare and pharmacy. The VP will be tasked with driving customer satisfaction, engagement, and communication, as well as leading a team to ensure the successful delivery of customer solutions and the expansion of customer relationships.
Candidates for the VP position should have a minimum of 10 years of experience managing teams, with a focus on strategic planning, execution, and tracking. The role demands a leader with strong interpersonal and relationship-building skills, a customer-oriented mindset, and excellence in communication with both customer and internal management teams. The VP will be accountable for all up-sell revenue, driving cross-sell engagements, and developing and maintaining a customer satisfaction and reference-ability framework. A BS/BA degree is required, with an advanced degree preferred, and the candidate should be adept at creative thinking and problem-solving. The position is pivotal in ensuring the company's growth strategy and requires a leader who can provide innovation and strategic guidance to enhance customer relationships.
Hiring Manager Title
BU President & GM
Travel Percent
Less than 10%
Functions
- General Management
- Operations
- Strategy
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2
Representative II, Customer Order Management
78703 Austin, Texas
Cardinal Health
Posted 3 days ago
Job Viewed
Job Description
**_What Customer Order Management contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
**_Job Summary_**
Responsible for providing the Cardinal Health's internal and external customers with an exceptional experience by phone. Our front line phone support agents are our first point of contact to assist customers to place orders and handle inquiries. Inbound volumes are fluent based on demand in the market.
**_Responsibilities_**
+ Responds promptly and professionally to customer inquiries regarding pharmaceutical products and services (order status, discrepancies, pricing/product inquiries, complaints, returns)
+ Provides accurate information about product availability, pricing, and delivery timelines
+ Manages a high call volume with precision and efficiency
+ Collaborates with internal teams to resolve customer issues, such as order discrepancies or product complaints
+ Communicate proactively with customers to provide updates on order status and any potential delays
+ Maintains operations by following policies & procedures
+ Maintains customers confidence and protects operations by keeping information confidential
+ Contributes to team effort by accomplishing related results as needed
+ Adheres to departmental service levels and KPI'S
+ Adapts to new assignments and working in a fast-pace changing environment
+ Identifies opportunities for continued process improvement
+ Assists with new hire training/shadowing as needed
**_Qualifications_**
+ 1-3 years of experience, preferred
+ High school diploma, GED or equivalent work experience, preferred
+ Customer service experience within the pharmaceutical or healthcare industry, preferred
+ Professional telephone skills and proficiency in order entry, preferred
+ Proficient in using CRM (Customer Relationship Management) software and other relevant customer service tools, preferred
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
+ Strong communication and interpersonal skills
+ Detail-oriented with excellent organizational and multitasking abilities
+ Ability to work collaboratively in a team-oriented environment
+ Problem-solving skills to address customer issues and ensure customer satisfaction
+ Demonstrated capacity to thrive in an autonomous work environment, consistently delivering a high-quality result with efficiency
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**_Remote Details_**
You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $15.00 per hour - $21.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/28/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
**_Job Summary_**
Responsible for providing the Cardinal Health's internal and external customers with an exceptional experience by phone. Our front line phone support agents are our first point of contact to assist customers to place orders and handle inquiries. Inbound volumes are fluent based on demand in the market.
**_Responsibilities_**
+ Responds promptly and professionally to customer inquiries regarding pharmaceutical products and services (order status, discrepancies, pricing/product inquiries, complaints, returns)
+ Provides accurate information about product availability, pricing, and delivery timelines
+ Manages a high call volume with precision and efficiency
+ Collaborates with internal teams to resolve customer issues, such as order discrepancies or product complaints
+ Communicate proactively with customers to provide updates on order status and any potential delays
+ Maintains operations by following policies & procedures
+ Maintains customers confidence and protects operations by keeping information confidential
+ Contributes to team effort by accomplishing related results as needed
+ Adheres to departmental service levels and KPI'S
+ Adapts to new assignments and working in a fast-pace changing environment
+ Identifies opportunities for continued process improvement
+ Assists with new hire training/shadowing as needed
**_Qualifications_**
+ 1-3 years of experience, preferred
+ High school diploma, GED or equivalent work experience, preferred
+ Customer service experience within the pharmaceutical or healthcare industry, preferred
+ Professional telephone skills and proficiency in order entry, preferred
+ Proficient in using CRM (Customer Relationship Management) software and other relevant customer service tools, preferred
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
+ Strong communication and interpersonal skills
+ Detail-oriented with excellent organizational and multitasking abilities
+ Ability to work collaboratively in a team-oriented environment
+ Problem-solving skills to address customer issues and ensure customer satisfaction
+ Demonstrated capacity to thrive in an autonomous work environment, consistently delivering a high-quality result with efficiency
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**_Remote Details_**
You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $15.00 per hour - $21.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/28/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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3
Customer Engineer, Data Management, Google Cloud
78703 Austin, Texas
Google
Posted today
Job Viewed
Job Description
The application window will be open until at least September 18, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
This role may also be located in our Playa Vista, CA campus.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
+ Experience architecting solutions for data transformation, migration, governance strategies, high availability, or disaster recovery.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders.
**Preferred qualifications:**
+ Experience with data migration strategies and moving production systems either in on-premise/data center environments or migration to cloud scenarios.
+ Experience in disaster recovery and data backup strategies.
+ Experience with optimizing database performance with respect to transactional or analytic workloads.
+ Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
+ Experience in understanding a customer's existing software workloads with the ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.
+ Knowledge of deep query troubleshooting with excellent SQL skills.
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will partner with technical Sales teams as a data management subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business tests, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks related to database and application migrations and data back ends for new application development. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $147,000-$218,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google ( .
**Responsibilities:**
+ Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
+ Share in-depth storage and database expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
+ Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
+ Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
+ Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
This role may also be located in our Playa Vista, CA campus.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
+ Experience architecting solutions for data transformation, migration, governance strategies, high availability, or disaster recovery.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders.
**Preferred qualifications:**
+ Experience with data migration strategies and moving production systems either in on-premise/data center environments or migration to cloud scenarios.
+ Experience in disaster recovery and data backup strategies.
+ Experience with optimizing database performance with respect to transactional or analytic workloads.
+ Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
+ Experience in understanding a customer's existing software workloads with the ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.
+ Knowledge of deep query troubleshooting with excellent SQL skills.
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will partner with technical Sales teams as a data management subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business tests, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks related to database and application migrations and data back ends for new application development. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $147,000-$218,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google ( .
**Responsibilities:**
+ Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
+ Share in-depth storage and database expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
+ Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
+ Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
+ Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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4
Manager, Customer Success Account Management NAM/LATAM
78716 Austin, Texas
Forcepoint
Posted 2 days ago
Job Viewed
Job Description
Manager, Customer Success Account Management NAM/LATAM
Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you!
The Manager, Customer Success Account Management is responsible for designing, developing, implementing, and improving the customer experience as well as overseeing the renewals process. This role involves leadership, mentoring, and performance management of the Customer Success Account Management (CSAM) Team. Working with the senior leadership of the CSAM Organization, the Manager will ensure their team achieves the goals of customer satisfaction, drive team development, achieving desired outcomes of customers, and maintain a high level of service across all customer interactions. Additionally, the Manager will act as a key contributor within the Sales Management Team, focusing on customer retention and revenue growth. This position will cover territories in North, Central and South America.
Essential Functions:
- Ensuring customer satisfaction is always a priority.
- Establish and track KPIs associated with this goal.
- Develop and communicate expectations and expected levels of service required by our customers.
- Establish consistency in service and culture across departments, develop policies and procedures for enhancing and fixing products, and manage personnel issues.
- Make recommendations concerning departmental needs to meet expected growth and long-term strategic plans, creating a positive workplace with opportunities for the team.
- Train and mentor team members in their career development.
- Accurately prioritize and relay customers' needs within Engineering, Product Management, Sales, and Technical Support.
- Act as an escalation point for customer issues, defining, communicating, and managing resolution plans, and collaborating with Delivery Teams to ensure proper resources are added to escalations.
- Provide professional leadership, focusing on monitoring activity, performance, and customer satisfaction.
- Coach and mentor the team, ensuring their ongoing development is progressing.
- Be commercially aware of key industry developments and market trends.
- Act as a key contributor within the Sales Management Team.
- Use a consultative approach to educate end users and reseller partners, provide timely follow-up, closure, and tracking of all identified opportunities.
- Provide weekly business pipeline reports/forecasts for all business developed.
- Interface with end users and reseller partners to support the closure of revenue opportunities.
- Work closely with sales operations/administration.
- Efficiently engage with sales resources, SE, Channel, Solutions Sales Specialists, and Executives as required.
- Perform other duties and projects as assigned.
Education and Experience:
- Bachelor's degree or equivalent experience.
- Bilingual English & Spanish
- 3-5 years management experience managing teams in Technical Account Management, Customer Success or Renewals.
- Minimum 3 years working in a technology company, cybersecurity experience preferred.
- Proven track record in mentoring, motivating and appraising staff who are motivated to achieve results.
- Successful track record in delivering to defined revenue/margin targets.
Soft Skills:
- Strong written and oral communication skills.
- Self-starter and proactive leader willing to display initiative with common sense.
- Results-driven and committed to 'outcomes rather than output'.
- Team-focused, with the ability to gain the personal support of others.
- Capable of developing empathy and rapport internally with staff and with customers and partners.
- Strong work ethic and commitment to quality and customer service.
- Excellent negotiation and problem-solving skills.
Forcepoint is committed to fair and equitable compensation practices. The salary range for this role is $140,000.00 - $160,000.00 and represents the low and high end of compensation for this position. Actual salaries are determined by various factors including, but not limited to, location, experience, and performance. The range listed is just one component of Forcepoint's total compensation package for employees. Other rewards may include bonuses, paid time off policy, and many region-specific benefits.
Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
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