3 Crm jobs in Orlando

Associate Director of Enrollment CRM Systems, Office of Enrollment Management

POSITION DETAILS

The Office of Enrollment Management at The City University of New York (CUNY) in the Central Office serves as the primary student recruitment office across the CUNY system. It disseminates information about all CUNY colleges, offers guidance and support to prospective undergraduate and graduate students, and processes all undergraduate freshman and transfer admissions applications.

Reporting to the University Director of Enrollment Solutions and Innovation or their designee, the Associate Director of Enrollment CRM Systems is responsible for collaborating with various stakeholders to develop and implement applicant and student engagement related activities. They will also serve as a primary point of contact to manage business requirements pertaining to CRM needs, specifically the upcoming implementation of Technosolutions' Slate platform for CUNY's Office of Enrollment Management.

In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:

• Serve as the primary CRM administrator and subject matter expert for Technolutions Slate CRM within the University Office of Enrollment Management.

• Collaborate closely with various enrollment stakeholders to build student/applicant engagement workflows, rules, forms, communication campaigns, queries, reports, and dashboards in support of recruitment and admissions operations.

• Collaborate with Undergraduate and Graduate Studies Admissions teams to ensure alignment on various student engagement and communication business needs that are dependent on integrated systems, such as recruitment travel, event management, decision release protocols, drip marketing campaigns, transfer student population, international students, adult learners, college stop-outs, non-degree students, etc.

• Troubleshoot and resolve functional issues and serve as liaison with Central Office's Office of Computer and Information Services, Technolutions, and implementation vendors as needed for technical issues.

• Develop and document CRM business processes, policies and procedures, and user guidelines; provide functional training and support to end-users.

• Monitor and maintain data integrity and ensure compliance with privacy standards, including FERPA.

• Routinely assess business processes and make recommendations for CRM related enhancements, automation, and operational improvements.

• Support long-term strategy for admissions technology solutions to enhance the applicant experience and staff efficiency.

• Other duties as assigned.

NOTES:

Until further notice, this position is eligible for a hybrid work schedule.

QUALIFICATIONS

MINIMUM

Bachelors degree and six years related experience required.

PREFERRED

Minimum of four (4) years of experience with CRM / Student and Application Management systems in a higher education admissions or enrollment management settings.

Demonstrated expertise in implementation, configuration, and optimization of student information as well as CRM systems such as PeopleSoft Campus Solutions and Slate CRM.

Familiarity with admissions business processes and lifecycle for undergraduate, graduate, transfer, adult, and non-degree applicants.

Experience with data integration between CRM systems and student information systems (e.g. PeopleSoft).

Strong analytical, project management, and communication skills.

Masters degree in Information Systems, Higher Education Administration, or related field preferred.

Strong analytical, project management, and communication skills.

Ability to lead cross-functional projects and manage multiple priorities independently.

Proficiency in generating reports, dashboards, and managing user permissions within Slate or comparable CRM systems.

Knowledge of FERPA, data security standards, and best practices in higher education data management.

CUNY TITLE OVERVIEW

Manages on- and off-campus recruiting activities at a College or unit.

• Develops and implements marketing strategies and recruitment initiatives

• Manages one or more teams of admissions/recruiting staff, providing supervision, training, and development

• Manages application review processes

• Maintains relationships with selected academic divisions/departments to coordinate recruiting efforts

• Reviews and analyzes the effectiveness of enrollment, recruitment, and marketing strategies

• Performs related duties as assigned.

Job Title Name: Admissions Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

The salary range is $93,941- $104,057 commensurate with credentials, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNYs benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

August 7, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30695

Location

Central Office

#J-18808-Ljbffr

**Description**
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.