650 Customer Engagement jobs in Austin

**Description**
Under the direction of the Franchise Business Director and in partnership with cross functional Franchise colleagues, the Customer Engagement Specialist will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (I.e., White Space).The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market.The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers.As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
**Duties & Responsibilities**
+ Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products.
+ Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers.
+ Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Completes pre-call plans to meet key stakeholder needs.
+ Builds discussion around customer needs and opportunities.
+ Fosters customer network development and communication.
+ Has accurate and timely follow up discussions with customers.
+ Uses appropriate BIPI sales training techniques to facilitate customer decision making process.
+ Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
+ Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
+ Identifies top plans for customers.
+ Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools.
+ Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities.
+ Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc.
+ Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction.
+ Assists in the development of A/B Campaign testing initiatives.
+ Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls.
+ Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals.
+ Leverages opportunities that meet both territory and brand tactics.
+ Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records.
+ Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video.
+ Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products.
+ Completes all administrative responsibilities as directed by management.
+ Successfully completes all sales training requirements.
+ Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures.
+ Immediately reports to management when violations are noted/observed.
+ Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Analyzes qualitative and quantitative data to optimize territory business plan and customer calls.
+ Monitors local market conditions for changes that impact business.
+ Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals.
+ Adjusts implementation plans on a regular basis based on marketplace needs.
**Requirements**
+ Bachelor's Degree Required.
+ Two plus (2+) years of Pharmaceutical/Medical sales or marketing.
+ Project management experience preferred.
+ Experience in developing and implementing digital engagement campaigns.
+ Strong understanding of, and active presence on core social media platforms.
+ Innovative thinker who thrives in creative roles and likes to solve problems.
+ Strong written and oral communication/presentation skills, particularly in a virtual environment.
+ History of successful performance.
+ Proficiency in excel, word, outlook, and database applications.
+ Ability to travel (may include overnight travel).
+ Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
+ Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.)
+ Ability to integrate digital assets and strategies into broader territory level business plans.
+ Strong analytical and problem-solving skills.
+ Valid Driver's License and an acceptable driving record.
+ Demonstrates strong collaboration and communication in both live and virtual/digital channels.
+ Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms.
+ Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.
**Desired Skills, Experience and Abilities**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

Description
The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions by empowering our customers to utilize automation to resolve their issues quickly and efficiently. Leveraging Generative Artificial Intelligence (GenAI) and machine learning technology, we strive to predict and resolve customer issues through self-service and automation solutions.
The CET AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieval of precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages.
As a Principal Product Manager - Technical (PMT) on this team, you will lead the design and implementation of next-generation solutions that leverage innovative GenAI and agentic AI technologies to enhance customer interactions. Your role involves developing the product vision for CS AI solutions and driving projects that innovate and improve the efficiency of our automation systems, delivering seamless and personalized customer service experiences on a global scale.
You will work closely with a team of dedicated engineers, scientists, product managers, and program managers to harness the transformative power of GenAI and LLMs to resolve every customer issue at the first contact and improve our customer and associate experiences. You will navigate technical challenges, manage project escalations, and make critical trade-offs between business needs and technical constraints. Your ability to gather diverse inputs from stakeholders, develop cohesive project plans, and execute these plans effectively will be crucial.
This role offers a significant scope of responsibility, directly impacting strategic projects that drive substantial improvements in customer satisfaction. You will engage with leaders across the company, contributing to initiatives that shape the future of automated customer engagement at Amazon.
Key job responsibilities
- Manage the end-to-end lifecycle of complex technology products and projects (focused on Gen AI and Automation) across CS technology, from conception through launch.
- Anticipate and address bottlenecks, provide escalation management, and make strategic trade-offs rooted in business and customer priorities.
- Develop comprehensive project plans, influence stakeholders across multiple domains, and ensure alignment with broader business goals.
- Drive innovation within the CET, leveraging AI and machine learning to enhance customer interactions.
- Maintain constant communication with cross-functional teams and stakeholders to ensure transparency and alignment on project goals, roadmaps, and deliverables.
- Support the delivery of the vision and long-term planning, business requirements, and PRFAQ documents.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt to a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative and collaborative learning environment.
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
Join our team of scientists, engineers, product managers, and program managers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- 7+ years of technical product or program management experience
- Experience leading engineering discussions around technology decisions and strategy related to a product
- 7+ years of end to end product delivery experience
Preferred Qualifications
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
- Experience working with and influencing senior level stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

**Job Details:**
**Job Description:**
We are pleased to announce the creation of a new leadership role within Intel's Sales and Marketing Group (SMG) staff: Global Technical Leader, Data Center Architecture and Customer Engagement
This critical position will lead the newly formed Data Center Architecture and Customer Engagement Team, a dedicated global engineering function designed to advance Intel's leadership in large-scale, high-impact data center engagements around the world.
As the technical leader reporting directly to the Chief Revenue Officer, you will own the strategic deployment and performance of this elite team, focused on driving Intel wins across AI factories, hyperscale expansions, and next-generation cloud and enterprise programs.
**About the Role**
You will lead a globally deployed pod-based engineering team that engages with our most strategic opportunities on the full spectrum of data center design - from facilities and infrastructure to systems architecture and software enablement. These pods will take a systems-level approach, integrating experts across networking, storage, compute, security, and software to deliver unified, customer-first technical solutions. These teams will be strategically assigned to critical, multinational opportunities requiring cross-domain alignment and deep technical integration across customer stakeholders, OEMs, and Intel's own product and engineering teams. From AI factory design in North America to sovereign cloud infrastructure in Europe and the Middle East, this team will be a frontline force in Intel's global transformation and growth.
**Key Responsibilities**
+ Build and Lead the Data Center Architecture and Customer Engagement Team: Establish, scale, and manage a global organization of high-impact technical pods composed of specialized architects in networking, storage, compute systems, software, and security.
+ Drive Systems-Level Customer Engagements: Lead with architecture, not just products. Enable the team to operate as trusted engineering partners embedded in the world's most demanding infrastructure deployments.
+ Engage Across the Stack: Bridge the physical and logical layers of data center design - from facility planning and power and cooling to rack integration, orchestration software, and workload optimization.
+ Accelerate Intel Wins in Strategic Programs: Align with sales leaders and business units to secure critical design wins across AI, HPC, cloud, enterprise, and telco segments.
+ Act as Technical Voice at Executive Level: Represent Intel's technical vision to senior customer engineering teams, CTOs, CIOs, and infrastructure decision-makers around the globe.
+ Shape the Product Feedback Loop: Capture real-time technical insights and pain points from the field to influence Intel's roadmap and accelerate solution delivery.
**Required Skills & Experience**
+ Deep architectural expertise across at least three of the following: data center systems, networking, storage, power and cooling, rack-level integration, platform software, or security infrastructure.
+ Demonstrated experience leading cross-functional technical teams with customer-facing responsibilities.
+ Strong executive communication and technical storytelling skills.
+ Proven ability to operate across organizational boundaries and influence product development and strategy.
**Preferred Skills & Experience**
+ Experience designing or deploying AI infrastructure at scale (AI factories, GPU clusters, sovereign clouds).
+ Global customer engagement experience, especially in multinational or government-regulated environments.
**Qualifications:**
+ Bachelor's or Master's degree in Engineering, Computer Science, or related field preferred
+ 15+ years in technical leadership roles within hyperscale, cloud, enterprise, or OEM environments.
**Job Type:**
Experienced Hire
**Shift:**
Shift 1 (United States of America)
**Primary Location:**
US, California, Santa Clara
**Additional Locations:**
US, Arizona, Phoenix, US, Oregon, Hillsboro, US, Texas, Austin
**Business group:**
The Sales and Marketing Group (SMG) leverages the product portfolio to drive Intel's revenue growth and market expansion, blending strategic initiatives with dynamic sales efforts to capture and retain customers. SMG is responsible for empowering the sales force with tools and insights needed to close deals and build lasting customer relationships. Sales analytics and market research ensure strategies are both targeted and impactful. In SMG, disciplined execution, creativity, and ambition are celebrated, providing ample opportunities for career advancement and skill development.
**Posting Statement:**
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Position of Trust**
This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter.
**Benefits:**
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:
Salary Range for jobs which could be performed in the US:
$214,000.00-$302,120.00
**S** **al** **ary** **range** **dependent on a number of factors including location and experience.**
**Work Model for this Role**
This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.

Traveling Client Relations Associate - Site Survey

Our Team Description:

Infinity Group is a design-driven architecture and construction firm. We guide those responsible for developing next-generation workspaces across the US, using a methodology that offers clients critical insight and control over their projects at every step, resulting in an elevated process and final product.

Summary

The Client Relations Associate Site Survey is a critical field-based role responsible for setting up Infinity Groups projects for success from the outset. By visiting prospective sites and capturing accurate existing conditions, this role directly informs the design, costing, and scheduling phases that follow. The information gathered becomes the foundation for Infinity Groups Feasibility Budget Report a key deliverable that guides early client decision-making.

This role requires a detail-oriented and self-sufficient individual with construction awareness, strong observational skills, and a high degree of adaptability. Youll travel extensively across the western U.S., gathering the data and insights that enable our teams to confidently scope and plan each opportunity. While professionalism and client presence matter, your most important responsibility is delivering precise, clear, and actionable site documentation that minimizes downstream risk and keeps projects moving forward.

Your Knowledge and Skills

• 13 years of experience in field-based construction, design, real estate, or related roles.
• Strong attention to detail with high standards for documentation accuracy.
• Basic understanding of commercial interiors and building systems (MEP, structural, layout).
• Confident and polished communicator, capable of interfacing with real estate professionals onsite.
• Able to interpret and annotate architectural drawings with field observations.
• Self-starter who thrives on travel, autonomy, and managing logistics independently.
• Tech-savvy with mobile documentation tools, photo organization, and file sharing platforms.
• Based near a major airport hub with reliable regional and national connections.

Your Responsibilities

• Conduct visual and measured surveys of commercial properties throughout the western U.S.
• Collect and document existing conditions including architectural layout, structural features, and basic building systems using laser measuring tools and drawing markups.
• Attend site walk-throughs and meetings with brokers, landlords, and occasionally clients, representing Infinity Group with professionalism and clarity.
• Produce organized notes, sketches, photographs, and other data to support internal feasibility assessments.
• Summarize site findings clearly for design and costing teams, ensuring accurate handoff into the Feasibility Budget Report (FBR) process.
• Upload all site data into internal platforms (CRM, File Management Platform) accurately and on time.
• Maintain a flexible and responsive travel schedule to meet evolving project needs across the region.

How we Measure Your Success

• Booked Revenue
• Accuracy, clarity, and completeness of site documentation
• Timeliness of survey execution and reporting
• Ability to adapt to varying site conditions and timelines
• Client and broker satisfaction with initial engagement
• Reduced risk and accelerated project progression due to quality field capture

Physical Requirements

• Ability to lift up to 15 lbs unaided
• Must maintain a clean, professional appearance suitable for client- and broker-facing environments
• Capable of standing, walking, and navigating construction environments during site visits
• Willingness to travel frequently with overnight stays
• Compliance with safety protocols as required by local guidelines

Revenue

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Responsive recruiter

Replies within 24 hours

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Bob Jennings - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred

Compensation: $36,000.00 - $50,000.00 per year

We're Hiring!

We are an established, growth-oriented agency with a team of highly motivated individuals. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Bob Jennings - State Farm Agent may be the right fit for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in South Austin.
• I have been a State Farm agent since 2002.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• We currently have 3 team members at our agency.
• We have 120 years of combined insurance experience in our office.
• Additional languages spoken: Spanish

Seeking Currently Licensed Applicants Only

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Responsive Recruiter

Position Overview:

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive:

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency
• License reimbursement

Requirements:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Compensation: $70,000.00 - $80,000.00 per year

Do you want a career and not just a job?

We are an established, growth-oriented agency with a team of highly motivated individuals. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, and Health Insurance.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Legion of Honor

Apply now and let us put you on the path to success.

Customer Relations Representative - State Farm Agent Team Member

Join to apply for the Customer Relations Representative - State Farm Agent Team Member role at State Farm Agent

Customer Relations Representative - State Farm Agent Team Member

2 years ago Be among the first 25 applicants

Join to apply for the Customer Relations Representative - State Farm Agent Team Member role at State Farm Agent

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  
  

As an Agent Team Member, you will receive.

• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency
  
  

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Ability to make presentations to potential customers
• Achieve mutually agreed upon marketing goals
• Experience in marketing
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
  
  

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Ready to Launch Your Career?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Southwest Austin, Texas.
  
  

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at State Farm Agent by 2x

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Customer Experience & Operations Specialist Customer Service Representative - Luxury Retail Remote USA Customer Service Representative (Hybrid Role in Contact Center) Future Opening: Customer Service Representative - State Farm Agent Team Member Future Opening: Customer Relations Representative - State Farm Agent Team Member

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Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Profit sharing

Join a high-energy team that knows how to work hard, have fun, and achieve big goals together! At Brent Allen - State Farm, we are passionate about mentoring and developing our team members for long-term success. If you thrive in an environment that is fun, challenging, and rewarding, wed love to have you join us!

Our office is located in NW Austin and has been proudly serving the community since 2004. We are a team of 13 results-oriented individuals working together to deliver exceptional service every day. Our collaborative and welcoming office fosters teamwork, growth, and professional excellence.

We offer generous employee benefits, including 401(k) and profit-sharing plans, to help you build a strong future while enjoying a positive and supportive workplace. If youre ready to grow your career in an environment that values teamwork and personal development, apply today!

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Brent Allen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

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Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm agent may be the career for you!

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Work with New and Current customers through needs based conversations to identify products and services to fill gaps in coverage and meet customer needs
• Market State Farm Insurance Products by developing personal lead sources, attending marketing events and gaining customer referrals
• Keep track of Personal and Team goals and work to reach them

As an Agent Team Member, you will receive.

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail-oriented
• Proactive in problem solving
• Proficient in Microsoft
• Salesforce experience is a plus!
• Ability to work in a team environment
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

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