3262 Customer Interactions jobs in New York
Client Relations Specialist
Posted 2 days ago
Job Viewed
Job Description
TEKsystems is hiring several Customer Support Specialists to work ON SITE for a Logistics client based in Albany, NY. This position would be a permanent hire from Day 1 and would include plenty of upward mobility and growth opportunities. Our client always promotes from within for their advancement opportunities. Qualifications -Customer service background (retail, food service, restaurant, front desk experience encouraged to apply) RECENT graduates are encouraged to apply as well! -Competitive and motivated mindset and a passion or maintaining business relationships -Ability to multi-task - High energy , enthusiastic attitude -Strong communication skills -Team- oriented individual Job Description -Provide customer support via phone and email communication -Consult, educate and simplify supply chain practices through an innovative, web-based platform. Streamline inbound, and third-party processes, providing customized solutions -Work with sales staff to manage customers' needs on a daily basis -Effectively present solutions tailored to customers' needs -Present a simplified technology solution developing a detailed analysis based on customers' needs and industry trends -Take the lead in coordinating/developing/managing all aspects of customer support Hours Monday- Friday- 9:00am- 6:00pm- 40-hour work week Pay $42,500/year If interested, please apply with your most up to date resume and a recruiter will reach out as soon as possible!Pay and BenefitsThe pay range for this position is $ - /yr.Comprehensive benefits package with medical, dental, vision coverage and a 401(k) programWorkplace TypeThis is a fully onsite position in Albany,NY.Application DeadlineThis position is anticipated to close on Sep 12, 2025.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Client Relations Specialist
Posted 7 days ago
Job Viewed
Job Description
Teksystems is hiring several Customer Support Specialists to work on site for a logistics client based in Albany, NY.
This position would be a permanent hire from day 1 and would include plenty of upward mobility and growth opportunities. Our client always promotes from within for their advancement opportunities.
Qualifications:
- Customer service background (retail, food service, restaurant, front desk experience encouraged to apply) Recent graduates are encouraged to apply as well!
- Competitive and motivated mindset and a passion for maintaining business relationships
- Ability to multi-task
- High energy, enthusiastic attitude
- Strong communication skills
- Team-oriented individual
Job Description:
- Provide customer support via phone and email communication
- Consult, educate and simplify supply chain practices through an innovative, web-based platform. Streamline inbound, and third-party processes, providing customized solutions
- Work with sales staff to manage customers' needs on a daily basis
- Effectively present solutions tailored to customers' needs
- Present a simplified technology solution developing a detailed analysis based on customers' needs and industry trends
- Take the lead in coordinating/developing/managing all aspects of customer support
Hours:
Monday-Friday 9:00am-6:00pm 40-hour work week
Pay:
$42,500/year
If interested, please apply with your most up to date resume and a recruiter will reach out as soon as possible!
Pay and Benefits:
The pay range for this position is $0,000.00 - 42,500.00/yr.
Comprehensive benefits package with medical, dental, vision coverage and a 401(k) program
Workplace Type:
This is a fully onsite position in Albany, NY.
Application Deadline:
This position is anticipated to close on Sep 12, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Client Relations Analyst
Posted 8 days ago
Job Viewed
Job Description
Basic Purpose and Function:
Responsible for providing effective customer service for internal and external customers by correspondence processing, client reporting, mail handling, and resolving account inquiries.
Specific Duties and Responsibilities:
- Process all electronic and written correspondence
- Process correspondence over multiple geographies
- Maintain correspondence tracking spreadsheets
- Pull correspondence and contribute to audit responses as needed.
- Photocopy, sort and file customer correspondence as required
- Count and sort incoming customer correspondence.
- Print and scan customer correspondence.
- Process Validation of Debt requests per client requirement.
- Manage end to end Validation of Debt responses to customers.
- Have knowledge of all client requirements, clearly define and communicate to fellow staff members or other departments as needed
- Provide timely and accurate information to incoming client inquiries
- Assist internal/external clients in accessing information, troubleshooting problems and reviewing inquiries
- Other duties as assigned or needed
- One year of customer service experience
- Ability to handle and prioritize multiple task simultaneously
- Detail oriented
- Computer and/or data entry experience
- Strong communication skills (verbal and written)
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Client Relations Specialist
Posted 8 days ago
Job Viewed
Job Description
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.Job DescriptionWe are hiring for an on-site Client Relations Specialist at our New York location, who can provide exemplary service to our clients' creative staff. Our ideal candidate will have a minimum of 3 years' experience in the printing industry with expertise in color digital printing and assembly. The incumbent will manage all administrative and production responsibilities to meet time sensitive project requirements You will:Work directly with technical and creative staff to ensure proper communication and understanding of their needs and expectations.Performs supplemental digital graphic or print design services such as proof client artwork, edit client files to make them print-ready, arrange and produce press checks, mock-ups, revisions, and edits based on client feedback.Maintains workflow scheduling, and project management to ensure deadlines are met and all projects are completed within the prescribed budget and in accordance with standard operating procedures.Manages the day-to-day administrative responsibilities including inventory, supply ordering, maintaining service on small format printers, print finishing, and large format plotters, conference room setup and meeting supportQualificationsProficient Adobe Suite skills. (Photoshop, Illustrator, and InDesign) Working knowledge of equipment and production materials. Working knowledge of bindery. Superior customer serviceability and experience working with customers both over the phone and in person. Ability to speak knowledgeably about department capability and company to potential and existing clients Highly developed organizational skills. Ability to handle multiple tasks while maintaining focus. Ability to communicate effectively with employees when delegating work and explaining procedures and processes.
Client Relations Manager
Posted today
Job Viewed
Job Description
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
Client Relations Specialist
Posted today
Job Viewed
Job Description
This position would be a permanent hire from Day 1 and would include plenty of upward mobility and growth opportunities. Our client always promotes from within for their advancement opportunities.
Qualifications
-Customer service background (retail, food service, restaurant, front desk experience encouraged to apply) RECENT graduates are encouraged to apply as well!
-Competitive and motivated mindset and a passion or maintaining business relationships
-Ability to multi-task
- High energy , enthusiastic attitude
-Strong communication skills
-Team- oriented individual
Job Description
-Provide customer support via phone and email communication
-Consult, educate and simplify supply chain practices through an innovative, web-based platform. Streamline inbound, and third-party processes, providing customized solutions
-Work with sales staff to manage customers' needs on a daily basis
-Effectively present solutions tailored to customers' needs
-Present a simplified technology solution developing a detailed analysis based on customers' needs and industry trends
-Take the lead in coordinating/developing/managing all aspects of customer support
Hours
Monday- Friday- 9:00am- 6:00pm- 40-hour work week
Pay
$42,500/year
If interested, please apply with your most up to date resume and a recruiter will reach out as soon as possible!
Pay and Benefits
The pay range for this position is $ - /yr.
Comprehensive benefits package with medical, dental, vision coverage and a 401(k) program
Workplace Type
This is a fully onsite position in Albany,NY.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Client Relations & Content Specialist
Posted 8 days ago
Job Viewed
Job Description
A creative organization is seeking a motivated and versatile Client Relations & Content Specialist to join its team. This role blends creativity with organization, making it perfect for someone who enjoys strategizing and creating content while also managing backend operations and client communication.
The ideal candidate is personable, detail-oriented, and a strong multitasker, with the ability to balance creative initiatives and administrative responsibilities.
Responsibilities Include:
Developing creative strategies and content for social media platforms
Staying up to date on the latest trends and bringing fresh ideas to campaigns
Serving as a point of contact for clients, maintaining strong relationships
Coordinating schedules, deliverables, and project timelines
Managing backend administrative tasks to support smooth daily operations
Assisting the team with both creative and operational needs
Ideal Qualifications:
Strong communication and client relations skills
Personable, team-oriented, and highly organized
Creative thinker with social media awareness and trend knowledge
Proficiency with computer systems and digital tools
Ability to multitask and manage responsibilities across creative and administrative areas
This is a great opportunity for a creative, people-focused professional to contribute to a dynamic organization while growing both client-facing and creative skills.
Salary: $25/Hour + Commission
To apply, please send your resume to#J-18808-Ljbffr
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Client Relations Administrator (Hybrid)
Posted today
Job Viewed
Job Description
Were hiring a Client Relationship Administrator to be the first point of contact for our clients. In this role, you will address client concerns, anticipate challenges, and provide support across our suite of products and services. You will communicate with existing clients in person, over the phone, and via email to understand their needs and provide guidance and industry expertise.
Responsibilities:
+ B uild and deepen client relationships, driving satisfaction and advocacy as reflected in Net Promoter Score (NPS) results.
+ Works with a complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.
+ P rovide timely, accurate updates on mailing status, voting progress, and other project-related inquiries.
+ Partner with teammates and cross-functional groups to improve internal processes and enhance the client experience;
+ Appropriately communicate and escalate external client concerns in a timely manner to mitigate risk.
+ Update and monitor internal reports to ensure the timely and efficient progress of each campaign.
+ Analyze straightforward issues using technical experience, sound judgment, and precedents; understand key business drivers to solve problems and advise clients appropriately.
+ C ontribute to continuous improvement by using and creating departmental procedures and participating in annual reviews, as well as participating in projects that improve client satisfaction and processing efficiency.
+ Participates in annual departmental and cross-functional training to broaden industry knowledge and experience.
Qualifications:
+ 2-3 years experience in a client service or client-facing role.
+ Ability to work in a fast-paced, high-pressure environment.
+ Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.
+ Outstanding presentation, written and verbal communication skills.
+ Possess the ability to establish good personal and working relationships with clients.
Salary range $25 - $28 hourly. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit for more information on our comprehensive benefit offerings.
#LI-DS1
#LI-Hybrid
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhere ( to view the EEOC " Know Your Rights " poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to .
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference ( . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
LinkedIn ( ( ( Muse ( is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
Coordinator - Client Relations Center
Posted 9 days ago
Job Viewed
Job Description
The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience. As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service.
The Opportunity:
As the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.
The CRC Coordinator is based in the E59 New York, NY Corporate Office.
About the Role:
- Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
- Display and implement product knowledge, while conveying the Hermès style, values, and vision
- Follow-up and resolve all client issues and inquiries in a timely manner
- Respond to client voicemails
- Place online orders and follow-up on pending orders
- Resolve delivery issues related to e-Commerce orders
- Collaborate with internal partners to ensure resolution and exceed client expectations
- Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness
- Maintain confidentiality and company policies for data protection and security
- Adhere to all Hermès policy & procedures relative to role and responsibilities
- Uphold high client expectations in every interaction
- Offer tailored solutions and recommendations to customers
- Maintain a sophisticated and professional tone in all interactions
- Possess deep knowledge of luxury goods or services
- Address concerns efficiently while maintaining brand integrity
- Foster long-term customer loyalty through exceptional service
- All other duties as assigned by supervisor
Supervisory Responsibility:
- NO
Budget Responsibility:
- NO
Decision Making Responsibility:
- NO
About You:
- Open availability, Monday through Sunday, with flexibility to meet business needs
- 1-2 years' experience in a call center or customer service role, including hands-on internships
- Strong verbal and written communication skills
- Experience in luxury retail, hospitality, or high-end customer service
- Ability to manage complex requests with professionalism and discretion
- Familiarity with CRM systems and call center software
- Knowledge of Microsoft Excel and Word
- Team-oriented, assisting peers, mentoring new members, and sharing knowledge
- Proactive in identifying potential issues and implementing solutions
- Actively seeks feedback for continuous improvement
- Ability to exercise sound judgment
- Strong multitasking and problem-solving capabilities
- High level of attention to detail to ensure service excellence
- Multilingual skills are a plus
The range for this position is $23.43 - $28.64 per hour. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
Supervisor - Client Relations Center
Posted 27 days ago
Job Viewed
Job Description
The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience. As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service.
The Opportunity:
As a CRC Supervisor, you will play a critical role in leading and developing our front-line ambassadors. You will oversee daily operations, support service excellence, and act as a key partner in building a high-performance, client-first culture. You will serve as a third point of escalation for complex cases, a quality ambassador, and a mentor who helps shape the team through coaching, performance development, and process enhancement.
You will be responsible for guiding a team of coordinators to ensure a seamless omnichannel client experience. You will partner closely with Training, eCommerce, and Leadership teams to uphold brand values and continuously improve service.
The CRC Supervisor is based in the E59 New York, NY Corporate Office.
About the Role:
- Supervise day-to-day contact volume across all channels (phone, email, chat), ensuring timely and accurate resolution of inquiries
- Lead by example, providing hands-on support to clients and guiding the team through escalated or sensitive situations
- Deliver regular Quality Assurance of emails and calls to uphold brand standards and identify coaching opportunities
- Review data to identify performance trends, client pain points, and areas for optimization
- Foster a culture of curiosity, ownership, and commitment to excellence through continuous improvement
- Partner with Training and eCommerce teams to enhance product knowledge, omnichannel processes, and service excellence
- Provide real-time coaching and contribute to team trainings and quarterly team meetings
- Monitor daily/weekly/monthly team performance, KPI dashboards and workflow compliance
- Jump into the queue when needed and assist with special projects or operational priorities
- Take part in hiring, onboarding, and mentoring new team members
- Flexible weekend availability required to meet business needs
- All other duties assigned by leadership
Supervisory Responsibility:
- No direct reports, but responsible for frontline team support and guidance
Budget Responsibility:
- No
Decision Making Responsibility:
- Yes, makes decisions related to customer experience, service escalations and follow-up protocol
About You (or Preferred Skills):
- Minimum 3 years of client service or contact center experience required, preferably in a luxury or high-touch setting
- Proven ability to guide others, exercise sound judgment and prioritize effectively in a fast-paced environment
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.)
- Collaborative spirit and strong worth ethic; thrives in a dynamic, team-oriented culture
- Knowledge of French is a plus
The range for this position is $66,560 - $77,653 Annually. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"