25 Customer Loyalty jobs in New York

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Preference of candidate location in the NY Tri-State area

Position Purpose:
The Director of Digital and Database Marketing Strategy is an innovative and customer-centric leader who is responsible for developing and overseeing multichannel initiatives that help our brand connect with key stakeholders across different journeys and touchpoints.

This leader has a player-coach mindset and can inspire, manage, and mentor a high-performing team in a dynamic and cross-functional environment.

• Lead the creation of new initiatives to support the success of long-term digital strategies (including social media, web, video) and database marketing (text, email)
• Oversee a team of five digital, social, and database marketing professionals
• Lead digital communications and social media strategy, including audience development, content creation, and distribution across multiple platforms
• Oversee the management and optimization of digital and social platforms, ensuring alignment with brand guidelines
• Develop and manage a robust strategy for paid and organic content that is audience-centric, compelling, and aligns with business goals
• Oversee creation and maintenance of web sites, including content, accessibility, design and performance
• Collaborate with IT to improve the site's UX/UI, ensuring alignment with the company’s branding and goals
• Conduct regular audits to identify opportunities for optimization in content, navigation, SEO, and user flow
• Develop and oversee enterprise video strategy
• Develop and oversee the strategy, content, and implementation of email and text campaigns
• Manage and optimize databases for personalized communication, ensuring segmentation, targeting, and automation are leveraged effectively to increase engagement and drive conversions
• Identify, cultivate, and manage high-level relationships with experts in the digital space, platform representatives, and/or influencers
• Evaluate and oversee preparation of competitive intelligence reports, analysis reports, and reputation dashboards
• Maintain cutting-edge knowledge of trends, social platforms, and key developments in the industry

Education/Experience:
10+ years of experience in Communications, Marketing, or related fields and 5+ years of leadership experience/managing teams.

Digital/social media, analytics, and digital marketing expertise.

Experience with HTML/CSS/JavaScript, Technical SEO, UI/UX Design, SEM/GA360, Adobe Analytics, Salesforce CRM/Marketing Cloud.:
Pay Range: $116,100.00 - $214,700.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
Preference of candidate location in the NY Tri-State area
**Position Purpose:**
The Director of Digital and Database Marketing Strategy is an innovative and customer-centric leader who is responsible for developing and overseeing multichannel initiatives that help our brand connect with key stakeholders across different journeys and touchpoints.
This leader has a player-coach mindset and can inspire, manage, and mentor a high-performing team in a dynamic and cross-functional environment.
+ Lead the creation of new initiatives to support the success of long-term digital strategies (including social media, web, video) and database marketing (text, email)
+ Oversee a team of five digital, social, and database marketing professionals
+ Lead digital communications and social media strategy, including audience development, content creation, and distribution across multiple platforms
+ Oversee the management and optimization of digital and social platforms, ensuring alignment with brand guidelines
+ Develop and manage a robust strategy for paid and organic content that is audience-centric, compelling, and aligns with business goals
+ Oversee creation and maintenance of web sites, including content, accessibility, design and performance
+ Collaborate with IT to improve the site's UX/UI, ensuring alignment with the company's branding and goals
+ Conduct regular audits to identify opportunities for optimization in content, navigation, SEO, and user flow
+ Develop and oversee enterprise video strategy
+ Develop and oversee the strategy, content, and implementation of email and text campaigns
+ Manage and optimize databases for personalized communication, ensuring segmentation, targeting, and automation are leveraged effectively to increase engagement and drive conversions
+ Identify, cultivate, and manage high-level relationships with experts in the digital space, platform representatives, and/or influencers
+ Evaluate and oversee preparation of competitive intelligence reports, analysis reports, and reputation dashboards
+ Maintain cutting-edge knowledge of trends, social platforms, and key developments in the industry
**Education/Experience:**
10+ years of experience in Communications, Marketing, or related fields and 5+ years of leadership experience/managing teams.
Digital/social media, analytics, and digital marketing expertise.
**Experience with HTML/CSS/JavaScript, Technical SEO, UI/UX Design, SEM/GA360, Adobe Analytics, Salesforce CRM/Marketing Cloud.:**
Pay Range: $116,100.00 - $214,700.00 per year
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

**About the Role**
We're looking for a **strategic and detail-oriented Marketing Manager** to join Uber's US&C Regional Marketing team. In this role, you'll help steer some of our most important cross-functional initiatives - bringing structure to complex programs, aligning stakeholders, and ensuring our highest-priority marketing efforts land smoothly and effectively.
You'll work closely with our Head of Marketing Strategy and the broader Regional Marketing leadership team to drive clarity, coordination, and momentum across campaigns, planning cycles, and go-to-market moments. This is a unique opportunity for a marketing generalist with strong project management skills.
We're looking for someone who's energized by solving problems, quick to identify opportunities, and eager to shape the way regional marketing comes to life. You'll be a thought partner in driving strategic decisions, surfacing insights, and helping us focus on the work that moves the needle.
**What You'll Do**
+ **Own day-to-day program management** for key US&C marketing initiatives - developing timelines, tracking progress, and proactively surfacing risks or blockers.
+ **Spot cross-campaign themes and regional trends** to inform briefs, shape planning, and guide our regional marketing strategy.
+ **Coordinate recurring planning rituals,** including business reviews, roadmap updates, and prioritization forums to ensure alignment across the region.
+ **Develop marketing plans** for key strategic partners across the region, owning partner management & end-to-end execution of high impact campaigns.
+ **Act as a connector across teams** -from Marketing and Ops to Policy, Creative, and Comms-ensuring smooth collaboration and clear handoffs across stakeholders.
+ **Partner closely with our Head of Strategy** to support quarterly and annual planning cycles, track OKRs, and move special projects forward.
+ **Maintain and evolve the US&C marketing calendar** , helping develop the highest-impact communications plan across multiple lines of business & countries.
+ **Strengthen our marketing operating model** by identifying gaps, sharing process improvements, and helping scale what works.
+ **Build strategic, executive-ready decks** that distill complex initiatives into compelling narratives to align senior stakeholders.
**Basic Qualifications**
+ 5+ years of experience in marketing, project management, or strategy roles within a matrixed organization.
+ Bachelor's degree
+ Strong organizational, verbal, and written communication skills.
+ Proven ability to structure thinking into compelling takeaways and to synthesize data or feedback into clear insights.
+ Demonstrated ability to manage complex projects, navigate ambiguity, and influence across levels.
+ Experience with marketing fundamentals including campaign development, channel strategy, and comms planning.
**Preferred Qualifications**
+ Experience working in a highly cross-functional environment with Ops, Comms, Policy, and/or agency teams.
+ Ability to develop and maintain documentation, status updates, and summaries that create clarity and alignment across stakeholders.
+ Familiarity with campaign performance metrics and the ability to turn learnings into next-step recommendations.
+ Familiarity with SQL
+ A proactive, ownership mindset and comfort working in fast-paced, evolving environments.
+ Experience working with a globally recognized company.
For New York, NY-based roles: The base salary range for this role is USD$130,000 per year - USD$144,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

Our client, a forward-thinking marketing agency, is seeking a strategic and visionary Director of Digital Marketing to lead their clients' online presence and campaign execution. This hybrid role, based in New York City, New York, US , is pivotal in developing and implementing comprehensive digital marketing strategies that drive measurable results, including brand awareness, lead generation, and customer engagement. You will oversee a talented team of digital marketers, guiding them in the execution of campaigns across various channels such as SEO, SEM, social media marketing, content marketing, email marketing, and paid advertising. The ideal candidate possesses a deep understanding of the digital marketing ecosystem, emerging trends, and best practices. Responsibilities include conducting market research, analyzing competitor strategies, identifying target audiences, and setting clear KPIs for all campaigns. You will work closely with clients to understand their business objectives and translate them into effective digital marketing plans. Strong analytical skills are essential for monitoring campaign performance, deriving insights from data, and optimizing strategies for maximum ROI. The Director will also be responsible for budget management, resource allocation, and reporting on campaign success to clients and senior leadership. Excellent leadership, communication, and interpersonal skills are crucial for managing the team and building strong client relationships. A Bachelor's or Master's degree in Marketing, Communications, or a related field, coupled with at least 8 years of progressive experience in digital marketing, with a proven track record of developing and executing successful large-scale digital campaigns, is required. Experience in an agency setting is highly preferred. This is an exceptional opportunity to shape the digital future for a diverse portfolio of clients, lead a high-performing team, and contribute to the growth of a leading marketing organization. We offer a competitive salary, extensive benefits, and a dynamic work environment that encourages creativity and innovation.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Resy Guest & Product Marketing team's mission is to drive unmatched demand to the Resy restaurant network by building an engaged guest base via compelling value messaging and refined segmentation strategy. As **Sr. Manager, Resy Guest Lifecycle Marketing & Strategy,** you will be focused on supporting the development and execution of Resy's lifecycle digital marketing curriculum for guests. You will play a crucial role in building internal and external partner relationships, gathering insights and learnings, and ensuring all email and digital marketing assets are deployed efficiently and accurately. This role works in close collaboration with the broader Resy team (inclusive of Resy B2C and B2B Marketing, Product, and Data), reports to the Director, Resy Guest & Product Marketing, and manages 1 direct report.
**Key Responsibilities:**
+ Own segmentation, journey mapping, and personalized channel experiences across email and other CRM touchpoints, in collaboration with Product, Data, and Marketing teams.
+ Manage and optimize behaviorally triggered and dynamic content campaigns to drive retention and engagement, including ongoingA/B testing and performance reporting.
+ Oversee the strategy, execution, and performance analysis of major lifecycle moments, including flagship campaigns like Resy Recap, a personalized end-of-year diner experience.
+ Analyze and present CRM performance metrics regularly to senior stakeholders; maintain a comprehensive measurement plan for all lifecycle and CRM initiatives.
+ Manage the creative development and approval process across digital marketing campaigns, liaising with Legal, Compliance, Brand, and external agencies
+ Manage end-to-end campaign execution for email including set-up, deployment, and post-launch performance coupled with go-forward plans ensuring consideration of comprehensive Customer Experience
+ Partner with internal product and data stakeholders to understand guest and restaurant needs to 1) develop marketing plans and 2) consult on optimizations to owned digital assets to drive guest engagement
+ Own and lead full team marketing work plan tracking, campaign flighting, and prioritization against business priorities and resources
+ Act as data analyst across marketing campaign performance, creating and managing reporting and bespoke analytics (Funnel reporting and marketing attribution)
+ Assess opportunities to deliver more robust reporting suites across campaigns to highlight variances in performance (content, engagement, etc.) across different segments (e.g. Priority City view)
**Qualifications:**
+ 5-7 years of experience in CRM, lifecycle marketing, or digital marketing roles, ideally with a a strong background in email.
+ Strong background in email marketing platforms, marketing analytics, and customer segmentation.
+ Experience managing large-scale, personalized campaigns and optimizing performance through testing.
+ Analytical mindset with the ability to translate insights into strategy; familiarity with tools like Looker, Simon Data.
+ Excellent project management and cross-functional collaboration skills.
+ Experience with end-to-end campaign execution (planning, set-up, legal reviews, etc.) and ability to independently move timelines forward
+ Experience consolidating and delivering campaign insights across teams and up to leadership.
+ Highly analytical, proven ability to synthesize complex topics and use funnel performance data to make business recommendations across channels (heavy Excel experience a must, experience with Adobe reports preferred).
+ Exceptional interpersonal communication skills and ability to lead large groups of matrixed partners across the Enterprise, including Marketing, Operations, Product, and Data. Ability to act as a confident PMO for team to prioritize work and back logs across complete Snr Manager team remit
+ Experience learning new technology and managing email service platforms; while experience with platforms like Simon Data, Klayvio or Salesforce is not required, it's a nice to have.
+ Positive self-starter with a thirst to move quickly and challenge what's been done
+ Highly organized and comfortable delivering results across multiple workstreams simultaneously; attention-to-detail is critical
+ Intellectual curiosity and passion for understanding what drives customer behavior
+ Strong storyteller with a thoughtful ability to flex your style based on the audience
+ Passion for restaurants a plus
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
**Job:** Marketing
**Primary Location:** US-New York-New York
**Other Locations:** US-Illinois-Chicago
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Resy Guest & Product Marketing team's mission is to drive unmatched demand to the Resy restaurant network by building an engaged guest base via compelling value messaging and refined segmentation strategy. As Sr. Manager, Resy Guest Value Marketing & Strategy, you will be focused on supporting the development and execution of Resy's digital marketing curriculum in support of identifying and delivering value to our guest base to foster deeper engagement. You will play a crucial role in building internal and external partner relationships, gathering insights and learnings, and ensuring all email and digital marketing assets are deployed efficiently and accurately. This role works in close collaboration with the broader Resy team (inclusive of Resy B2C and B2B Marketing, Product, and Data) as well as our Amex colleagues, reports to the Director, Resy Guest & Product Marketing, and manages 1 direct report.
**Key Responsibilities:**
+ Own segmentation, journey mapping, and personalized channel experiences across email and other digital channels, in collaboration with Product, Data, and Marketing teams.
+ Manage and optimize brand, editorial, and product marketing campaigns to drive guest retention and engagement, including ongoing A/B testing and performance reporting.
+ Oversee the strategy, execution, and performance analysis of always-on marketing franchises as well as topical heat moments.
+ Own content calendars to ensure relevant, consistent messaging across channels.
+ Lead go-to-market planning for Resy product feature launches, partnering with Product and Marketing stakeholders to develop surround-sound, cross-channel campaigns.
+ Analyze and present CRM performance metrics regularly to senior stakeholders; maintain a comprehensive measurement plan for all lifecycle and CRM initiatives.
+ Manage the creative development and approval process across digital marketing campaigns and placements, liaising with Legal, Compliance, Brand, and external agencies
+ Manage end-to-end campaign execution for email and app & web placements including set-up, deployment, and post-launch performance coupled with go-forward plans.
+ Partner with internal Product, Data, and Restaurant Partnerships stakeholders to understand guest and restaurant needs, developing marketing plans to drive guest engagement.
+ Assess opportunities to deliver more robust reporting suites across campaigns to highlight variances in performance (content, engagement, etc.) across different segments (e.g. Priority City view)
**Qualifications:**
+ 5-7 years of experience in digital marketing roles, ideally with a focus on email.
+ Strong background in email marketing platforms, marketing analytics, and customer segmentation.
+ Experience managing large-scale, personalized campaigns and optimizing performance through testing.
+ Experience managing go-to-market planning for product launches
+ Analytical mindset with the ability to translate insights into strategy; familiarity with tools like Looker, Simon Data.
+ Excellent project management and cross-functional collaboration skills.
+ Experience with end-to-end campaign execution (planning, set-up, legal reviews, etc.) and ability to independently move timelines forward
+ Experience consolidating and delivering campaign insights across teams and up to leadership.
+ Highly analytical, proven ability to synthesize complex topics and use funnel performance data to make business recommendations across channels (heavy Excel experience a must, experience with Adobe reports preferred).
+ Exceptional interpersonal communication skills and ability to lead large groups of matrixed partners across the Enterprise, including Marketing, Operations, Product, and Data. Ability to act as a confident PMO for team to prioritize work and back logs across complete Snr Manager team remit
+ Experience learning new technology and managing email service platforms; while experience with platforms like Simon Data, Klayvio or Salesforce is not required, it's a nice to have.
+ Positive self-starter with a thirst to move quickly and challenge what's been done
+ Highly organized and comfortable delivering results across multiple workstreams simultaneously; attention-to-detail is critical
+ Intellectual curiosity and passion for understanding what drives customer behavior
+ Strong storyteller with a thoughtful ability to flex your style based on the audience
+ Passion for restaurants a plus
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Marketing
**Primary Location:** US-New York-New York
**Other Locations:** US-Illinois-Chicago
**Schedule** Full-time
**Req ID:**

Our client, a dynamic and rapidly expanding e-commerce enterprise, is seeking a visionary Head of E-commerce & Digital Marketing Strategy. This is a fully remote position, offering the flexibility to work from anywhere within the US. You will be responsible for spearheading the company's online sales strategy, driving revenue growth, and enhancing brand presence across all digital channels. This encompasses developing and executing comprehensive e-commerce strategies, optimizing the customer journey from acquisition to retention, and managing the entire online sales funnel. Your remit will include leading digital marketing efforts, including SEO, SEM, social media marketing, email marketing, and content marketing, to drive qualified traffic and conversions. You will oversee the e-commerce platform, ensuring a seamless and engaging user experience, and work closely with product, operations, and customer service teams to align online strategies with overall business objectives. Performance analysis, A/B testing, and data-driven decision-making will be central to your approach. The ideal candidate possesses a Bachelor's or Master's degree in Marketing, Business Administration, or a related field, with a minimum of 10 years of progressive experience in e-commerce and digital marketing leadership roles. A proven track record of significantly growing online sales, developing and executing successful digital marketing campaigns, and managing substantial budgets is essential. Strong analytical skills, expertise in e-commerce platforms and analytics tools (e.g., Google Analytics, Adobe Analytics), and a deep understanding of consumer behavior and digital trends are required. Excellent leadership, strategic thinking, and communication skills are crucial for guiding a high-performing remote team. Join us to redefine online retail and drive substantial growth for a thriving digital business.

**About the Team**
The B2B marketing team highlights the power of Uber's platform for businesses. We are a global team responsible for creating awareness, driving demand and supporting existing customers of our B2B products and partnerships. We work in strong collaboration with cross-functional partners across CRM, Operations, Sales, and Business Development. Our work spans several Uber products and partnerships including Uber for Business, Uber Health, Brand Partnerships and B2B Delivery.
**About the Role**
We're looking for a Strategy and Planning manager to oversee key strategic functions and processes that keep the B2B Marketing team operating smoothly and efficiently. You will be responsible for facilitating bi-annual team planning, budgeting and forecasting, executive stakeholder presentations (Quarterly Marketing Review), and other special projects to improve overall marketing processes. By managing these functions, you will help shape and communicate team-wide priorities and commitments, ensure resources are being allocated to the highest impact projects, and help drive alignment within the team and across stakeholders.
**What You'll Do**
+ Support bi-annual team planning processes, brainstorms & artifacts, including strategy articulation, project commitments, learning agenda, and x-functional dependencies
+ Support annual marketing budget planning with key business counterparts (Ops, Finance)
+ Develop marketing-first strategies for critical B2B business priorities, inclusive of end-to-end GTM plans
+ Own budget tracking, PO forecasting, and T&E expense reporting to ensure team spends budget in line with annual plan
+ Be subject matter expert on all critical teams processes (vendor onboarding, PO creation, contract reviews, etc) and find ways to streamline on behalf of marketers Track team-wide T&E expenses and
+ Support the development of Quarterly Marketing Review presentations with executive stakeholders, including recommending topics and ensuring presenters are adequately prepared
+ Maintain centralized launch calendars & project trackers across multiple teams
+ Work with marketing stakeholders across regions and time zones
**Basic Qualifications**
+ 3-5 years of strategy & planning or management consultant within a marketing organization or marketing-adjacent function
+ Comfort working in an agile environment to deliver cross-functional results
+ Proficient in use of project management tools (e.g. Asana, JIRA, Trello)
+ Excellent written, verbal, and presentation communication skills
+ High attention to detail with strong organizational skills
+ Ability to think critically, solve problems, and put together strategic frameworks that can be used globally
**Preferred Qualifications**
+ Demonstrated experience with marketing planning processes (strategy development, budgeting, headcount asks, etc)
+ B2B Marketing experience or exposure
+ A great teammate who enjoys partnering collaboratively with multiple teams, influencing stakeholders, and driving towards decision making.
+ Comfortable working with small sets of data and using that data to make strategic decisions.
+ Previous Marketing experience, inclusive of conducting research, and developing research based insights and personas.
+ Comfort working within a dynamic, fast-paced, and sometimes ambiguous environment.
+ A hard-working, thorough, and motivated self-starter, constantly striving to improve your skills and look for ways to contribute to the team. Thrives on challenges and can stay calm in complicated/complex situations.
For New York, NY-based roles: The base salary range for this role is USD$130,000 per year - USD$44,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD 130,000 per year - USD 144,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

As a Marketing Customer Strategy (MCS) team member, you will blend strategic, analytical, and creative thinking to drive customer-centric growth for your clients. You will consult across industries, throughout the world, and on a range of topics (e.g., brand & marketing strategy, growth strategy, value proposition, innovation, and customer experience).   

As a Senior Consultant, MCS, you will be a member of highly integrated case teams.  Your responsibilities will include understanding client situations; conducting qualitative and quantitative research; analyzing findings to find revelatory insight about customer motivations, perceptions, and behaviors; and working with your case team to synthesize recommendations.  You will contribute substantially to case delivery in terms of thinking and project management.  

With a specialization in customer insight and marketing strategy, you are experienced in: 

• Strategic problem solving to create meaningful and enduring impact for our clients 

• Designing and executing rigorous quantitative methodologies, whether through primary research, analysis of internal customer data or model building 

• Deploying creative approaches to uncover customer needs and preferences 

This is an opportunity to join a talented and passionate group in developing and building some of the world’s leading brands. The team-oriented environment allows for exposure to Senior Partners across the business and the opportunity to be involved in key decision-making. 

In your day-to-day, you will:  

Be Analytical and Strategic  

• Gathering, organizing and summarizing information on client business strategy, industry and competitive dynamics, best practice analyses, communications audits and customer insights to identify key implications  

• Conducting in-depth interviews with client management and key stakeholders  

• Supporting case team planning and analysis of quantitative and qualitative customer / prospect research, from discrete choice analysis to focus groups 

• Quickly picking up skills and knowledge in new areas, leveraging client, firm and external resources  
   

Communicate and Collaborate  

• Collaborating with other consultants and designers to explore alternatives and develop thinking (e.g., brainstorming sessions) 

• Contributing to the development and storyline of client presentations 

• Effectively communicating with, and presenting to, both internal case teams and external client teams 

W ho you are:  
 

Knowledgeable   

• 3+ years excelling in a field such as strategy consulting, corporate strategy, brand strategy, brand management, innovation or strategic planning 

• Outstanding communications, writing and interpersonal skills 

• Analysis and synthesis of complex datasets through tools like SPSS, Excel and SQL 

• An analytical and rigorous approach to finding solutions and a flexibility in applying them 

Passionate and Driven  

• A willingness to push your thinking, attack issues from multiple angles and stretch yourself to provide outstanding brand ideas to clients 

• An appetite for learning and wrestling with challenging topics across a diverse range of clients/ industries 

• A passion for problem solving, creative expression and improving the way companies relate to customers 

• Openness to travel, seeing things in new ways, and exploring new ideas 

About Lippincott

We have a passion for solving our clients’ toughest challenges with a proven combination of strategic rigor and design excellence. A pioneer since 1943, we have shaped some of the world’s most iconic brands and experiences.

We recognize the benefits of flexibility but also value the interactions that happen when we come together. In our hybrid working model, the expectation is that employees will be spending at least half of their time (50%) in their local office each month.

Who We Are, Together…

We embody key values that drive our culture. We demand better, reach higher, and expect more of ourselves and our colleagues. We demonstrate gratitude, offer support, and embrace optimism every day. We celebrate debate, discussion, disagreement, and feedback, with an open mind to new ways of thinking and doing. We act with passion, intention, and goodwill while building on and elevating everyone’s contributions and sharing in our collective success.

We want our people to feel heard, respected and valued through our words and actions – goals we can only achieve with a sustained commitment to inclusion, diversity and belonging. We seek the best and brightest ideas from a diverse representation of backgrounds and experiences because we know that’s what it takes to continuously push the boundaries, solve our clients’ most complex challenges, and foster an inspiring culture of rigorous creativity. We celebrate and leverage our differences and our commonalities so everyone feels safe, supported and encouraged to be wide open, to say “yes, and!” and to demand better of ourselves and one another. We aspire to be positive role models for inclusion at an individual level, corporate level, and societal level.

The applicable base pay for this role ranges from $105,000- $30,000 The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position will be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health benefits, 401K savings as well as employee assistance programs.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of 24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.