359 Customer Service & Helpdesk jobs in Ashburn
Location Support Center Lead
20170 Herndon, Virginia
ManTech
Posted 2 days ago
Job Viewed
Job Description
MANTECH seeks a motivated, career-oriented, and customer-focused Location Support Center Lead to join our team in Herndon, VA. In this role, you will lead a team of IT support professionals responsible for incident response, network installations, and project management. The Location Support Center Lead utilizes ITIL-based processes to manage and resolve incoming incidents and requests. The team provides daily Tier 1–2 support for IT infrastructure and mission applications, including issue identification, troubleshooting, and installation.
Responsibilities include, but are not limited to:
- Lead a diverse team providing all aspects of IT operations support, covering shifts from 6:00 AM to 6:00 PM. Core hours for this role are Monday through Friday, 7:00 AM to 3:30 PM, with flexibility to assist early and late shifts as needed.
- Use ITIL-based processes for effective triage, categorization, and resolution of incidents and requests, including remote desktop troubleshooting.
- Support all facets of IT installations, including placement of desktop equipment, printers, CAT5 and fiber optic cabling, rack-mounted network equipment, switches, workstations, and communication devices.
- Perform HR-related duties including interviewing, hiring, career development, performance management, compensation planning, and requisition creation.
- Enhance team performance by contributing to the development of Knowledge Articles, Work Instructions, and SOPs.
- Ensure compliance with customer Key Performance Indicators (KPIs).
- Travel locally between buildings or to alternate locations for special projects as needed.
Minimum Qualifications:
- HS diploma and 11+ years of work experience OR Bachelor’s degree and 7+ years of experience OR a Master’s degree and 5+ years of experience
- 7 years’ experience in a similar operational environment, including ticketing systems, desktop technologies, installations, access administration, and voice/video infrastructure.
- Proven leadership managing diverse teams in direct customer support.
- Strong ability to maintain effective working relationships with stakeholders, technical teams, and customers.
- Capable of communicating project status and offering solutions to challenges.
Preferred Qualifications:
- PMP or equivalent project management certification.
- Experience in help desk leadership, IT hardware refresh, deskside support, and installation of hardware, networks, VoIP phones, and A/V equipment.
- CMA or DMA Certification.
- Strong communication skills across varied audiences.
- Flexibility and quick adaptation to changing tasks and learning on the job.
Clearance Requirements:
- Active TS/SCI with Polygraph
Physical Requirements:
- Ability to remain stationary for at least 50% of the time.
- Operate computers, phones, and office equipment for extended periods.
- Move between buildings and office environments, maintain equipment under desks, in server closets, and confined spaces.
- Lift and move equipment weighing 50+ pounds; use carts or perform team-lifts as needed.
- Ascend/descend ladders over 10 feet while managing cables and equipment.
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0
Location Support Center Lead
20170 Herndon, Virginia
ManTech
Posted 2 days ago
Job Viewed
Job Description
MANTECH seeks a motivated, career-oriented, and customer-focused Location Support Center Lead to join our team in Herndon, VA. In this role, you will lead a team of IT support professionals responsible for incident response, network installations, and project management. The Location Support Center Lead utilizes ITIL-based processes to manage and resolve incoming incidents and requests. The team provides daily Tier 1–2 support for IT infrastructure and mission applications, including issue identification, troubleshooting, and installation.
Responsibilities include, but are not limited to:
- Lead a diverse team providing all aspects of IT operations support, covering shifts from 6:00 AM to 6:00 PM. Core hours for this role are Monday through Friday, 7:00 AM to 3:30 PM, with flexibility to assist early and late shifts as needed.
- Use ITIL-based processes for effective triage, categorization, and resolution of incidents and requests, including remote desktop troubleshooting.
- Support all facets of IT installations, including placement of desktop equipment, printers, CAT5 and fiber optic cabling, rack-mounted network equipment, switches, workstations, and communication devices.
- Perform HR-related duties including interviewing, hiring, career development, performance management, compensation planning, and requisition creation.
- Enhance team performance by contributing to the development of Knowledge Articles, Work Instructions, and SOPs.
- Ensure compliance with customer Key Performance Indicators (KPIs).
- Travel locally between buildings or to alternate locations for special projects as needed.
Minimum Qualifications:
- HS diploma and 11+ years of work experience OR Bachelor’s degree and 7+ years of experience OR a Master’s degree and 5+ years of experience
- 7 years’ experience in a similar operational environment, including ticketing systems, desktop technologies, installations, access administration, and voice/video infrastructure.
- Proven leadership managing diverse teams in direct customer support.
- Strong ability to maintain effective working relationships with stakeholders, technical teams, and customers.
- Capable of communicating project status and offering solutions to challenges.
Preferred Qualifications:
- PMP or equivalent project management certification.
- Experience in help desk leadership, IT hardware refresh, deskside support, and installation of hardware, networks, VoIP phones, and A/V equipment.
- CMA or DMA Certification.
- Strong communication skills across varied audiences.
- Flexibility and quick adaptation to changing tasks and learning on the job.
Clearance Requirements:
- Active TS/SCI with Polygraph
Physical Requirements:
- Ability to remain stationary for at least 50% of the time.
- Operate computers, phones, and office equipment for extended periods.
- Move between buildings and office environments, maintain equipment under desks, in server closets, and confined spaces.
- Lift and move equipment weighing 50+ pounds; use carts or perform team-lifts as needed.
- Ascend/descend ladders over 10 feet while managing cables and equipment.
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1
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant...
22032 Fairfax, Virginia
Whole Foods Market, Inc.
Posted today
Job Viewed
Job Description
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and o Customer Service, Team Leader, Department Manager, Leader, Store Leader, Associate, Grocery
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2
Pharmacy Service Clerk
22022 Chantilly, Virginia
Costco Wholesale Corporation
Posted 1 day ago
Job Viewed
Job Description
The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
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3
Pharmacy Service Clerk
Wheaton Glenmont, Maryland
Costco Wholesale Corporation
Posted 1 day ago
Job Viewed
Job Description
The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
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4
Pharmacy Service Clerk
20877 Gaithersburg, Maryland
Costco Wholesale Corporation
Posted 1 day ago
Job Viewed
Job Description
The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
View Now
5
Pharmacy Service Clerk
20902 Silver Spring, Maryland
Costco
Posted 2 days ago
Job Viewed
Job Description
The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
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6
Pharmacy Service Clerk
22030 Fairfax, Virginia
Costco
Posted 2 days ago
Job Viewed
Job Description
The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
View Now
7
Pharmacy Service Clerk
20176 Leesburg, Virginia
Costco
Posted 2 days ago
Job Viewed
Job Description
The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
View Now
8
Pharmacy Service Clerk
22202 Arlington, Virginia
Costco
Posted 2 days ago
Job Viewed
Job Description
The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Assists customers at the counter, retrieves prescriptions, rings up orders. Assists pharmacists with processing and selling prescriptions to customers. Orders and stocks drugs and over-the-counter merchandise. Assists with stocking tasks in the pharmacy area. Provides a high level of member service.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
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9