640 Customer Service Manager jobs in Columbia

Customer Service Manager
Location:
Greensboro, NC, US, 27409San Leandro, CA, US, 94577Kansas City, MO, US, 64129Los Angeles, CA, US, 92011Sacramento, CA, US, 95826Miami, FL, US, 33126Fresno, CA, US, 93725Bakersfield, CA, US, 93308Joliet, IL, US, 60431Reno, NV, US, 89506French Camp, CA, US, 95231Hagerstown, MD, US, 21742Jacksonville, FL, US, 32219Lewis Center, OH, US, 43035Allentown, PA, US, 18103Elkridge, MD, US, 21075Conley, GA, US, 30288Bolingrook, IL, US, 60440Washington, DC, US, 20007Hayward, CA, US, 94545Charlotte, NC, US, 28269
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Role**
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers, and ensuring their continued satisfaction by providing outstanding, reliable service.
**Responsibilities**
+ Develop relationships with customers
+ Provide technical support for various Nova Bus models
+ Act as liaison with Nova Bus internal teams to resolve customer issues
+ Take an active part in different customers meetings
+ Support the warranty process
+ Analyze warranty to support different strategy to eliminate fleet failure
+ Find viable solutions to ensure customer satisfaction
+ Manage bus delivery acceptance
+ Capacity to track multiple issues at the same time
+ Capacity to track multiple task within the same time and close open issues.
**Education and Experience**
+ High School Diploma
+ 3 to 5 years of relevant experience in mechanical/technical work.
**Knowledge and Skills**
+ Drawing interpretation
+ Independence and being resourceful
+ Excellent interpersonal, communication, management and leadership skills
+ Knowledge of the Microsoft Office suite
+ Travel required
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $91,500-$169,900 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:  
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
**Nova Bus** , part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team!
Job Category: Sales & Services
Organization: Nova Bus
Travel Required: Frequent Travel
Requisition ID: 24064
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Greensboro

Our client is looking for a dynamic and experienced Customer Service Manager to lead their support team in **Baltimore, Maryland, US**. This role is pivotal in ensuring exceptional customer satisfaction by overseeing all aspects of customer interaction and support operations. You will be responsible for developing and implementing customer service strategies, managing a team of customer service representatives, and resolving complex customer issues. The ideal candidate will have a proven track record in customer service management, excellent leadership capabilities, and a deep understanding of customer relationship management (CRM) systems and best practices.

Key responsibilities include:

• Leading, coaching, and motivating the customer service team to achieve high performance standards.
• Developing and implementing customer service policies and procedures to enhance customer experience.
• Monitoring customer interactions to ensure quality, accuracy, and adherence to company standards.
• Handling escalated customer complaints and resolving issues effectively and efficiently.
• Analyzing customer feedback and service data to identify trends and areas for improvement.
• Collaborating with other departments (e.g., Sales, Marketing, Product Development) to ensure a seamless customer journey.
• Managing the customer service budget and resources.
• Implementing and optimizing CRM software and other support tools.
• Recruiting, training, and evaluating customer service staff.
• Fostering a customer-centric culture throughout the organization.

Qualifications include a Bachelor's degree in Business Administration or a related field, or equivalent work experience. A minimum of five years of experience in a customer service role, with at least two years in a management or supervisory capacity, is required. Exceptional communication, problem-solving, and conflict-resolution skills are essential. Proficiency in CRM software and a strong understanding of customer service metrics are crucial. This is an exciting opportunity to shape the customer experience for a growing organization in **Baltimore, Maryland, US**.

Our client is a rapidly growing e-commerce company and is seeking an experienced and highly motivated Senior Customer Service Manager to lead their dedicated support team in Baltimore, Maryland, US . This vital role involves overseeing daily operations of the customer service department, ensuring exceptional service delivery, and continuously improving customer satisfaction and loyalty. The ideal candidate will possess strong leadership abilities, a deep understanding of customer service best practices, and a proven track record of managing and developing high-performing support teams. Responsibilities will include setting service standards, developing and implementing effective training programs, managing agent performance, and resolving complex customer escalations. You will be responsible for analyzing customer feedback and service metrics to identify trends and implement strategic initiatives for service enhancement. Proficiency with customer relationship management (CRM) systems and helpdesk software is essential. If you are a passionate advocate for the customer experience, possess excellent problem-solving skills, and are driven to build and lead outstanding customer service operations, this is an excellent career opportunity. We are looking for an individual who can foster a positive team culture, drive efficiency, and ensure that every customer interaction reflects the company's commitment to excellence. Your leadership will be key to maintaining and enhancing our client's reputation for outstanding customer care.

Responsibilities:

• Manage and lead the customer service team, providing coaching, training, and performance management.
• Develop and implement customer service policies, procedures, and quality standards.
• Oversee daily operations of the customer support function, ensuring efficient and effective service delivery.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Analyze customer feedback and service data to identify areas for improvement and implement corrective actions.
• Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
• Collaborate with other departments (e.g., Sales, Operations, Product) to address customer needs and improve overall service.
• Develop and maintain comprehensive training materials for customer service representatives.
• Stay updated on industry trends and best practices in customer service and support.
• Contribute to the development of strategies to enhance customer loyalty and retention.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience.
• 5+ years of experience in customer service management, with a strong focus on team leadership.
• Proven experience in developing and implementing customer service strategies and training programs.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to motivate and manage a team effectively.
• Experience in analyzing customer service metrics and driving performance improvements.
• Ability to work effectively in a fast-paced, dynamic environment.
• A strong customer-centric mindset and commitment to delivering exceptional service.

Call Center Customer Service Manager Transdev is looking for a Call Center Customer Service Manager to join our team in New Carrollton, MD. We are seeking friendly, customer service-oriented individuals who are dedicated to safety and committed to providing the highest level of service. Transdev is proud to offer: + Competitive compensation package of minimum $ 73,000.00 - maximum $ 91,000.00 Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 12 days; 8 standard and 4 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Responsibilities + Manages a team of Customer Service Representatives to efficiently schedule paratransit reservations and resolve customer service challenges for a multimode transit system + Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth. +  Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals. + Develops and monitors operations of the customer service center including policies and procedures, operating structure, and workflow. + Ensures the volume of work produced meets company standards and ensures customer satisfaction. + Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels. + Other duties as assigned. Qualifications Education, Licensing, and Certifications: + Bachelor's degree or equivalent experience required Experience, Skills, and Knowledge Required: + Seven to ten years of relevant leadership experience in a customer service or call center environment. + Pleasant telephone voice/manner +  Strong written and oral communication skills + Strong listening skills + Ability to remain courteous with difficult or angry customers + Strong computer knowledge/PC experience + Ability to train, coach, and manage performance of staff + Travel requirement <5% of time for occasional meetings or training. Physical Requirements: The essential functions of this position require the ability to: + Work is accomplished indoors in air conditioned or well-ventilated facilities + Sit, type, and look at a computer for extended periods (up to 6-9 hours per day) + Must be able to communicate effectively in person, by phone, and in written correspondence + Work is accomplished in an office or in a cubicle space equipped with a telephone and computer + Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: General Managers / Asst General Managers / Ops Managers Job Type: Full Time Req ID: 6401 Pay Group: QQP Cost Center: 454 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
+ Assist customers with questions and recommendations
+ Manage sales transactions while working assigned cash register
+ Maintain security of cash and protect company assets
+ Keep the store well-stocked, and recover merchandise
+ Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
+ Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
+ Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
+ Other duties as assigned*
**Skills and Experience:**
+ High school diploma or equivalent is preferred
+ Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
+ Ability to follow instructions and interpret operational documents is required
+ Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
+ Excellent customer service and relationship management skills are required
+ Strong organizational and communication skills are required
+ Strong problem-solving and decision-making skills are required
**Perks and Benefits:**
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
+ Employee Assistance Program
+ Retirement plans
+ Educational Assistance
+ And much more!
_We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
_This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
_Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._
Part time
4301 Annapolis Road,Halethorpe,Maryland 21227
31599
Family Dollar
Min:
15
Max:
15.5

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

**Skills and Experience:**

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

**Perks and Benefits:** We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

• We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
• Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._

Part time 4301 Annapolis Road,Halethorpe,Maryland 21227 31599 Family Dollar Min: 15 Max: 15.5