46 Customer Service Manager jobs in Madison

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis.

We are looking to hire a temporary Client Services Representative to support our Benefits Administration team. This position will begin in September and run through March 2026.

* Support large volumes of inbound and outbound contacts promptly. * Identify customer needs, clarify information, research issues and provide next steps and solutions. * Keep detailed records of contacts in the agent ticketing system. * Maintain ownership of contact experience and resolution for assigned casework. * Follow compliance guidelines and reference job aides when addressing varying topics. * Accurately and actively utilize the ticketing process to collaborate with team members and resolve assigned cases. * Maintain awareness of client updates, policy or procedure changes. * Ability to meet or exceed established goals for both internal call monitoring audits, contact metrics, and client satisfaction surveys. * Project a professional attitude and positive image. * Build sustainable relationships with internal service partners. * Complete educational seminars to enhance knowledge, performance and maintain continuing education requirements. * Demonstrate strong soft skills, including active listening, empathy, and adaptability. Anticipate customer needs and tailor responses accordingly. * Adhere to attendance and punctuality standards. * Adapt to change and meet the changing demands of the work environment. * Assist other department personnel.

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As a Specialist, Prime Client Services you’ll join a high performing team of client servicing professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter specialist for Coinbase’s institutional suite of products (Prime, Custody), providing premier client service and operations to our most valued institutional clients and coverage teams. Diligent, insightful, and have a bias towards action, you will play a crucial role in the success of the Institutional Operations Services organization as we help build the crypto economy.

The role goes beyond being the face of Coinbase for our top tier clients as team members are also expected to have a high level of system, product and crypto expertise to ensure client queries are managed autonomously within our exceeds client expectations client model.

What You'll Be Doing (i.e., Job Duties)

• Act as a product and service expert for Coinbase’s institutional clients, providing end-to-end support across their lifecycle on the platform.

• Navigate and execute complex workflows, including analytics, account maintenance, client management, incident and escalation management, billing, audit processes, reporting, allocations, cold storage, and wallet management.

• Deliver direct client service and support to institutional clients through phone, email, and video calls, ensuring queries are resolved with accuracy and professionalism.

• Facilitate client demo calls, serving as a subject matter expert for the Prime Broker suite of services, and address technical cryptocurrency-related questions.

• Operationalize new and existing policies, processes, and procedures, ensuring alignment with risk and control requirements.

• Support product launches by driving operational readiness and ensuring seamless integration for institutional clients.

• Serve as a key member of the global 24x7 operating model, balancing deep product expertise with high-touch client support.

• Collaborate with internal teams, including Sales, Account Management, Program Management, Engineering, and Product, to resolve issues, surface client feedback, and drive product enhancements.

• Lead or contribute to cross-functional projects with alignment to organizational OKRs, leveraging effective project management skills.

• Identify gaps in processes, policies, or tools, and recommend or implement improvements to enhance client service delivery.

What We Look For In You (Requirements):

• Passionate about Coinbase’s mission, with a focus on delivering exceptional client servicing experiences while maintaining operational risk and control standards.

• 4+ years of experience supporting high-priority institutional clients in compliance, trading, product support, payments, or fraud.

• Strong knowledge of cryptocurrency, global financial markets, and trading platforms, with the ability to turn technical concepts into actionable solutions.

• Proven ability to manage high-stakes interactions and resolve complex technical and operational issues under pressure.

• Excellent communication skills for effective collaboration across teams and with clients.

• Flexibility to work shifts, including weekends, in a dynamic 24/7 environment.

Nice to Have (Preferred Qualifications):

• Bachelor’s degree in Finance, Business, Economics, or a related field preferred.

• Work experience in customer support roles focused on Institutional Client Services or High Net Worth Individuals (HNWIs).

• Industry experience within Traditional Finance, Crypto, or Fintech.

• Familiarity with financial technologies like digital banking, trading platforms, or payment solutions.

• Hands-on experience with complex financial products or crypto custody solutions in regulated environments.

• Located in or able to work Eastern or Central Time Zone hours.

Job #: P71800

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range:

$45.68—$53.75 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations(at)coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

On-Site- Brandon,MS

If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.

We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.

King Air Nation is seeking a results-driven Customer Service, Operations & Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams.

Key Responsibilities

• Leadership & Sales Management: Build, mentor, and inspire a high-performing team. Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.
• Operational Excellence: Direct all quoting, purchasing, and logistics activities with precision and compliance. Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.
• Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.
• Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.

Key Competencies & Expectations

We are looking for a candidate who embodies the following competencies and can deliver on key results:

• Excellence Orientation: Relentless drive for results and high standards.
• Sales Leadership: Mastery of business development and deal closing.
• Process Optimization: Continuously improves workflows and achieves efficiency gains.
• Customer Obsession: Delivers world-class service and earns trust.
• Accountability: Extreme ownership—no excuses.
• Data-Driven Decision Making: Uses metrics to drive continuous improvement.

Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth , a quote turnaround time in the top 10% of the industry , and 99%+ on-time order fulfillment .

Required Qualifications

• Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.
• Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.
• Proven ability to recruit, develop, and retain a high-performing team.
• Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.
• Experience developing sales strategies, managing pipelines, and building key customer relationships.
• Strong analytical, negotiation, and communication skills.

What We Offer

• Competitive salary plus an uncapped performance-based bonus.
• Comprehensive health and vision insurance with optional dental, LTD & STD life insurance - add ons.
• 401K Retirement Savings Plan with Profit Sharing Contribution when applicable.
• Opportunities for professional development and fast-track advancement for elite contributors.

Company Culture

We are relentless in our pursuit of operational and commercial excellence. If you are a top performer with a proven track record who thrives in an environment of high standards and accountability, this is the role for you. Only those who consistently demand the best of themselves and their team will succeed.

Task: If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.

We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.