What Jobs are available for Customer Service Representatives in Austin?

**Job Description:**
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
We are actively hiring Sr. CSR II's for the Annuities team at DXC! As a Sr. CSR, you will handle customer service inquiries via the telephone and/or email and resolves problems. Use computerized systems for tracking, information gathering, and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
Responsibilities
+ Respond to customers, agents and broker/dealer's requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
+ Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.
+ Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
+ Efficiently process transactions and track responses to ensure completion.
+ Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
+ Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
+ Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Required Qualifications
+ High School diploma
+ 1-2 years customer service experience
+ Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
+ Outstanding customer service skills and dedication to providing exceptional customer care
+ Exceptional listening and analytical skills
+ Solid time management skills
+ Ability to multitask and successfully operate in a fast paced, team environment
+ Must adapt well to change and successfully set and adjust priorities as needed.
Preferred Qualifications
+ Some college experience or a trade or professional certification.
+ Insurance or Financial Services industry experience or Product specific experience.
+ Prior Call Center experience is highly preferred.
+ A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
+ A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
+ Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
Working environment:
+ Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday - Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $36,700 - $68,200.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

**Job Description:**
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
We are actively hiring Sr. CSR II's for the Annuities team at DXC! As a Sr. CSR, you will handle customer service inquiries via the telephone and/or email and resolves problems. Use computerized systems for tracking, information gathering, and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
Responsibilities
+ Respond to customers, agents and broker/dealer's requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
+ Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.
+ Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
+ Efficiently process transactions and track responses to ensure completion.
+ Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
+ Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
+ Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Required Qualifications
+ High School diploma
+ 1-2 years customer service experience
+ Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
+ Outstanding customer service skills and dedication to providing exceptional customer care
+ Exceptional listening and analytical skills
+ Solid time management skills
+ Ability to multitask and successfully operate in a fast paced, team environment
+ Must adapt well to change and successfully set and adjust priorities as needed.
Preferred Qualifications
+ Some college experience or a trade or professional certification.
+ Insurance or Financial Services industry experience or Product specific experience.
+ Prior Call Center experience is highly preferred.
+ A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
+ A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
+ Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
Working environment:
+ Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday - Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $54,600.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

**Job Description:**
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
We are actively hiring Sr. CSR II's for the Annuities team at DXC! As a Sr. CSR, you will handle customer service inquiries via the telephone and/or email and resolves problems. Use computerized systems for tracking, information gathering, and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
Responsibilities
+ Respond to customers, agents and broker/dealer's requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
+ Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.
+ Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
+ Efficiently process transactions and track responses to ensure completion.
+ Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
+ Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
+ Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Required Qualifications
+ High School diploma
+ 1-2 years customer service experience
+ Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
+ Outstanding customer service skills and dedication to providing exceptional customer care
+ Exceptional listening and analytical skills
+ Solid time management skills
+ Ability to multitask and successfully operate in a fast paced, team environment
+ Must adapt well to change and successfully set and adjust priorities as needed.
Preferred Qualifications
+ Some college experience or a trade or professional certification.
+ Insurance or Financial Services industry experience or Product specific experience.
+ Prior Call Center experience is highly preferred.
+ A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
+ A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
+ Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
Working environment:
+ Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday - Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $36,700 - $68,200.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

**Details**
+ **Department:** High Volume Call Center Command Board
+ **Schedule:** **Full Time 3x12-Hour Shifts; 10:45a - 11:15p w/ rotating weekends & holidays**
+ **Hospital:** Good Health Solutions
+ **Location:** 7701 Metropolis Drive Austin, Texas
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties associated with patient registration.
+ Gather necessary demographic, insurance and clinical information from patient and enter into appropriate database. Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
+ Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinate and communicate schedules.
+ Assist with coordination of activities related to insurance pre-certification/authorization.
+ Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
No additional preferences.
**Why Join Our Team**
Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.**

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required.
Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.


Compensation:

* $5- 150 (per 1 hour session)
* 300- 750 (multi-session studies)

Job Requirements:

* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Call center representative agent experience is not necessary.

Job Benefits:

* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Our client is looking for a proactive and customer-centric Customer Support Specialist to join their vibrant team in **Austin, Texas, US**. This hybrid role offers the perfect blend of in-office collaboration and remote flexibility. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues across various communication channels, including phone, email, and chat.

The ideal candidate possesses outstanding communication and problem-solving skills, with a genuine passion for helping others. You should be proficient in using customer relationship management (CRM) software and have a knack for quickly learning new technologies. A high school diploma or equivalent is required; some college coursework or customer service experience is highly preferred. You must be patient, empathetic, and able to remain calm and professional under pressure.

Key responsibilities include diagnosing and resolving customer issues, providing information about products and services, processing orders and returns, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions accurately, contributing to knowledge base articles, and providing feedback to improve customer experience. The ability to multitask and manage your time effectively is crucial in this fast-paced environment.

This role demands a strong work ethic and a commitment to delivering exceptional customer service. You will work collaboratively with team members to ensure a seamless customer journey and contribute to a positive team atmosphere. Join our client and be a key player in ensuring customer satisfaction and loyalty. This hybrid arrangement allows for team synergy while offering personal flexibility.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Austin, Texas, US . This role is crucial in ensuring our customers receive exceptional service and support. The ideal candidate will be a strong communicator, adept at problem-solving, and passionate about delivering positive customer experiences. This position offers a hybrid work model, combining the benefits of in-office collaboration with remote flexibility.

Primary responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot and resolve customer issues, ensuring customer satisfaction and retention. This involves documenting customer interactions and feedback in our CRM system. Educating customers on product features and functionalities to enhance their experience will also be a key part of the role.

The Customer Support Specialist will collaborate with other departments to address complex customer issues and provide feedback for product and service improvements. You will be expected to maintain a high level of product knowledge and stay updated on company policies and procedures. Adhering to service level agreements (SLAs) and contributing to team goals will be vital for success.

A High School diploma or equivalent is required; an Associate's or Bachelor's degree is a plus. Prior experience in a customer service or helpdesk role is highly desirable. Excellent verbal and written communication skills are essential. Proficiency in using CRM software and other support tools is beneficial. Strong problem-solving abilities and a patient, customer-centric attitude are paramount. The ability to multitask and manage time effectively in a dynamic environment is also important. This is an excellent opportunity to grow your career in customer service within a supportive and collaborative team.

Our client, a dynamic technology company in Austin, Texas, US , is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is essential in providing exceptional assistance to our user base, ensuring a positive and seamless experience with our innovative products and services. The ideal candidate will possess outstanding communication skills, both written and verbal, with the ability to effectively troubleshoot and resolve customer inquiries across multiple channels, including phone, email, and live chat. Responsibilities include understanding customer needs, providing accurate product information, guiding users through technical issues, and escalating complex problems when necessary. You will maintain detailed records of customer interactions and feedback, contributing to continuous improvement of our support processes and product offerings. A strong understanding of our client's technology solutions and a passion for helping others are crucial. The ability to multitask, manage time effectively, and remain patient and professional under pressure is key. You will be part of a collaborative team environment, working closely with other support specialists, and technical teams to ensure swift and effective resolutions. This position requires a proactive approach to problem-solving and a commitment to delivering outstanding customer service that builds loyalty and satisfaction. Our client offers a supportive work environment, opportunities for professional development, and the chance to be part of a forward-thinking company.

Our client is seeking an experienced and empathetic Customer Support Lead to guide their dedicated support team in Austin, Texas, US . This pivotal role involves ensuring exceptional customer service delivery, managing team performance, and driving continuous improvement in support operations. The ideal candidate will have a proven ability to lead, train, and motivate a customer-facing team, combined with a deep understanding of customer service best practices and support technologies. Responsibilities include leading, coaching, and mentoring a team of customer support representatives; monitoring customer interactions and providing feedback to ensure high-quality service; managing support ticket queues and ensuring timely resolution of customer inquiries and issues; developing and implementing support strategies and processes to enhance customer satisfaction and efficiency; identifying recurring customer issues and collaborating with other departments to implement solutions; training new team members and conducting ongoing professional development for the existing team; maintaining up-to-date knowledge of company products/services and support tools; analyzing support metrics and reporting on team performance to management; escalating complex customer issues as needed and ensuring appropriate resolution; acting as a point of escalation for critical customer concerns. Qualifications include a High School Diploma or GED; a Bachelor's degree in Business Administration, Communications, or a related field is preferred; a minimum of 4 years of experience in customer service or technical support, with at least 2 years in a leadership or supervisory role; proven experience with helpdesk software and CRM systems; excellent communication, interpersonal, and conflict-resolution skills; strong problem-solving and decision-making abilities; ability to train and motivate a team effectively; experience in performance management and coaching; a customer-centric mindset and a passion for delivering outstanding service. This is a challenging and rewarding opportunity to enhance the customer experience.