815 Customer Service Representatives jobs in Dallas
Sr Client Relations Manager
Posted today
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Job Description
Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.
Join Us on Our Journey
We are currently looking for a Senior Client Relations Managerto join our team.
Reporting to the Client Relations Leadership Team, this position is responsible for managing client relationships for a portfolio of investors with the objective to grow revenue through the retention of clients, resulting in increased volumes and upsell of services, and/or participating in the acquisition of new clients through prospecting and/or referrals.
This role develops, executes, and manages the growth and retention strategy for the assigned clients, actively leads client engagement, and coordinates issue resolution to ensure client satisfaction and procurement of new revenue.
This elevated role requires a strategic mindset, strong planning skills, the ability to lead by influence, effective communication skills, and a strong ownership mentality. Success requires the Senior Client Relations Manager to work effectively with leaders across the organization to obtain timely and thorough data-backed insights to the client's portfolio performance, responses to issues, and ensure overall effective client performance management.
Qualifications include:
- Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
- 10+ years' experience in client relationship management
- 5+ years' experience in mortgage servicing with knowledge of servicing processes and practices
- Demonstrated experience servicing clients in a fast-paced, dynamic work environment
- Previous experience leading projects and cross-functional project teams
- Strong customer service orientation
- Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint)
- Strong financial and technical aptitude
- Strong verbal and written communication skills
- Strong leadership skills with the ability to lead by influence to garner support and drive results cross-functionally
- Strong listening skills coupled with strong facilitation abilities to effectively lead client meetings and internal discussions
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
- Strong analytical and problem-solving abilities to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions
- Solid decision-making abilities coupled with sound judgement
- Strong organizational skills; effective time management for self and team
- Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
- Client-focused with strong execution skills and results orientation
- Strong attention to detail; strong compliance orientation; high quality of work product
- Ability to effectively manage self and others through change; high learning agility
- Collaborative and consultative work style; high team-orientation
- Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
- Demonstrated ability to foster an environment of positive engagement and trust
- Ability to establish credibility by recognizing/ supporting the company's culture, values, and priorities
- Professional maturity, integrity, and ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
Submit Your Resume to Learn More
Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
- The hiring range for this position is $145,000.00 annually
- This position is eligible for an annual discretionary bonus
Fay Cares
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Collections/Client Relations Coordinator
Posted 4 days ago
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Job Description
The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues. The ideal candidate is detail-oriented, persistent, and possesses excellent communication and negotiation skills.
**ESSENTIAL FUNCTIONS:**
+ Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
+ Contact customers via phone, email, and written correspondence regarding overdue accounts.
+ Investigate and resolve discrepancies related to billing and payments.
+ Maintain accurate and up-to-date customer records and collection notes.
+ Collaborate with the billing team to ensure invoices are issued correctly and on time.
+ Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
+ Prepare and distribute aging reports and collection status updates to management.
+ Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
+ Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
+ Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.
**ADDITIONAL FUNCTIONS:**
+ Perform other collections responsibilities and special projects, as required.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's Degree or equivalent work experience required. Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
**Experience:**
+ 5+ years of collections experience in a law firm (preferred) or other professional services organization.
**Knowledge, Skills, & Abilities:**
+ 3E and ARCS 3G experience a plus.
+ Strong mathematical skills, attention to detail; high level of accuracy a must.
+ Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment.
+ Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.
+ Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
+ Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.
+ Ability to work well independently as well as in a team environment.
+ Strong customer services skills. Maintain professionalism and responsiveness in all interactions.
+ Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**DISCLAIMER**
_Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
Client Relations Executive - North Texas/Oklahoma/New Mexico
Posted 4 days ago
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Job Description
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
This position is responsible for providing marketing/sales support and networking within the Bleeding Disorders community to achieve/exceed territory and regional objectives. This individual will be selling and promoting CVS Specialty Pharmacy Services to provide patients and providers with a competitive and supportive pharmacy team. This position interacts with the state chapters and support groups, treatment centers, nurses, and customers as a representative for the Bleeding Disorders Specialty Sales team. Responsibilities include: Developing strategies to retain current business and increase new referral business through identification of target physicians, hospitals, and development of relationships with customers and effectively utilize resources. Responsible for achieving or exceeding sales goals and budget within the defined territory.
_Candidates should be flexible for travel up to 75% as this is a road warrior position with extensive windshield time. You must be willing to travel evenings, weekends, and overnight stays._
The right candidate must reside in the North Texas, Oklahoma, or New Mexico region.
_*Preference for candidates to live in the Dallas/Fort Worth area*_
**Required Qualifications:**
+ 5+ years of experience in a marketing or community relations role required
+ 2+ years of experience in Bleeding Disorders, pharmaceutical sales, specialty pharmacy, or related experience required
+ Ability to access Bleeding Disorder medical offices to act as a liaison between prescribers and our dispensing pharmacies
+ Must possess a valid and current driver's license.
+ Must possess personal vehicle sufficiently reliable to meet the travel requirement
+ Must be comfortable working cross-functionally with Sales & Marketing and therapy strategy partners
+ High level of independent judgment and initiative required
+ Deep understanding of our business and customers is strongly preferred
+ Ability to work both independently and in a team environment
+ Superior influencing, communication and writing skills
+ Proven ability to work effectively with teams and independently in a dynamic and fast-paced environment
+ Strong organizational skills required, with the ability to communicate effectively with senior internal and external leadership.
+ Ability to travel up to 75% of the time.
**Preferred Qualifications:**
+ Ability to read and understand medical information related to the specialized area.
+ Must be able to communicate effectively with medical personnel and individuals from broad social/economic backgrounds.
+ Possess strong listening skills.
+ Ability to define and resolve problems and collaborate with sales leadership.
+ Interpersonal skills, organizational skills, and attention to detail are important for this position, understanding the managed care arena to provide guidance and resolve problems.
+ Must be able to handle various customer situations with sensitivity, compassion in an ethical manner.
+ Strong territory management skills, calling on a broad base of customers (MD's, RN's, Treatment Centers, ancillary staff, local chapters, patients, etc.)
+ Must be able to work independently, have a strong work ethic, outgoing personality and positive attitude. Willing to work evenings or weekends as needed.
+ Strong presentation and meeting facilitation skills desired.
+ Must be able to represent CVS Specialty Pharmacy in a professional manner at all functions.
+ Computer skills (Microsoft Office, Sales Force) highly desired.
+ Must possess good follow-up and time management skills as well as demonstrate the ability to sell services confidently in a highly competitive environment.
+ Ability to interpret policies, procedures and instructions, and remain compliant within those policies
+ Performs all Company business in accordance with all regulations (e.g., HIPPA, SOX, EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. Demonstrates high ethical and professional standards with all business contacts in order to maintain CVS Specialty's excellent reputation within the healthcare community.
**Education:**
Bachelor degree from an accredited college or university, or equivalent experience required.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$54,400.00 - $126,582.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 11/14/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Help Desk
Posted 10 days ago
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Job Description
Description:
The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.
Experience:
1-2 years of helpdesk / call center experience
1-2 years of experience working with "help desk ticketing tools" i.e. Service Now
Experience supporting Work from Home end-users
Experience working remotely as a team member
Skills:
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products including:
Word, Excel, Outlook, PowerPoint
Remote meeting software including:
Microsoft Teams, Cisco WebEx, Zoom
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Non-Technical Requirements:
Great "people skills" with demonstrated ability to communicate with a wide verity of end users including many that have little or no "technical" skills.
The ability to listen to the end user and understand their needs and perspectives.
Sense of urgency in supporting the end user - returning the ability for them to perform their job.
Hardware:
The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.
Secure/quiet location to work
Personal high speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.
Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Coppell,TX.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Help Desk Analyst
Posted 11 days ago
Job Viewed
Job Description
Job title: Help Desk Analyst
Job ID: null
Department: Help Desk
Location: null-null
Description
Summary:
This position provides phone support for software and hardware related issues. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual's prime responsibility is to ensure that CED's 500+ Profit Center locations receive a very high level of service in a timely and professional manner.
This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.
Reports to: Manager of IT Service Ctr
Minimum Qualifications:
· Experience supporting end users to set-up, operate and troubleshoot personal computers, printers, and external computer peripherals
· Demonstrable experience learning new software and hardware in an independent manner
· Experience using Microsoft Word, Excel, and Outlook
· High level of proficiency to read, write, and communicate orally in English, especially I.T. technical terms and concepts
Preferred Qualifications:
· Experience taking calls in a fast paced environment
Working Conditions:
This position operates in a professional office environment and is largely a sedentary role. It requires the ability to sit for extended periods of time.
Supervisory Responsibilities: No
Essential Job Functions:
· Provide phone support for software and hardware related issues while following company process and procedures
· Persuade users to follow company process and procedures and handle potentially inflammatory situations with composure
· Meet or exceed call-answering quantity and quality standards
· Work assigned shifts and meet or exceed attendance standards
CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation:
The following additional compensation may be applicable for this position:
+ Profit Sharing
Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Disability Insurance
+ Life Insurance
+ 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation
+ Health Savings Account (HSA) and matching
+ Teledoc
+ Paid Pregnancy & New Parent Leave
Help Desk Analyst II
Posted 24 days ago
Job Viewed
Job Description
Responsibilities:
- Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices.
- Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary.
- Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies.
- Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system.
- Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements.
- Educate users on security best practices, application usage, and effective self-help troubleshooting techniques.
- Participate in after-hours or on-call rotations to ensure continuous support availability.
- Utilize remote support tools and endpoint security measures to resolve user issues efficiently.
- Assist with compliance-related tasks, ensuring proper handling of protected health information. Requirements - Minimum of 1 year of experience in a technical support or help desk role.
- Proficiency in Windows 10, Active Directory, and Microsoft Office 365.
- Strong understanding of basic networking concepts, including IP configurations.
- Experience with remote support tools and endpoint security technologies.
- Familiarity with healthcare compliance standards and protected health information protocols.
- Excellent customer service and communication skills with an empathetic and detail-oriented approach.
- Ability to prioritize and manage tasks effectively in a high-pressure environment.
- Strong problem-solving skills and attention to detail. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk Technician 1
Posted 25 days ago
Job Viewed
Job Description
Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.
This position is remote.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests
- Ask questions to determine work assignment queue
- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request
- Serve as the single point of contact to the customer's end users for related issues, problems and requests
- Track, route and redirect problems to correct resources
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Walk customer through problem-solving process
- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Verify with the customer that the issue has been resolved and update the ticketing system
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks
- Recommended procedure modifications or actively contribute to ongoing process improvements
- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 0-2 years experience
Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Preferred Skills and Qualifications:
- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
40,000.00
Maximum Salary
$
45,000.00
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Help Desk and Server Support Specialist
Posted today
Job Viewed
Job Description
Overview
The ideal candidate will be a customer-focused professional with strong problem-solving abilities, technical expertise, and a passion for supporting both people and technology. In this role, you will provide front-line support for employees, resolve technical issues, and play a key role in maintaining and improving our server environment.
Duties
- Respond to help desk tickets in a timely manner while maintaining clear communication with users.
- Provide timely, professional, and effective support to end-users, escalating issues when necessary.
- Troubleshoot email, software, hardware, and printing issues across Microsoft Windows workstations, laptops, and servers.
- Maintain accurate records of all support interactions and resolutions in the ticketing system.
- Use server monitoring tools to proactively identify and resolve potential network, computer, or server issues.
- Perform Active Directory tasks, server administration, and hardware upgrade projects.
- Conduct daily server backups and monthly after-hours server maintenance to ensure system reliability.
- Develop and maintain technical documentation, including work processes, standard operating procedures, and end-user support guides.
Experience
- Prior experience in a Help Desk support role with exposure to system administration in a Windows Server environment.
- Strong background troubleshooting computer, printer, email, hardware, and software issues.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Experience with server backups, patching, antivirus software, and configuration of both physical and virtual servers.
- Must be able to work flexible hours, including occasional after-hours maintenance.
- Ability to lift servers, network, and storage equipment up to 50 lbs.
- We invite passionate individuals who are eager to contribute to our team while growing their skills in the IT field. If you have a knack for problem-solving and enjoy helping others navigate technology challenges, we encourage you to apply.
Job Type: Full-time
Pay: $45, $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Call Center Supervisor
Posted today
Job Viewed
Job Description
External Applicants: Please apply through Prosperity Bank's Career Center at Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
POSITION PURPOSE
Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank's Customer Service Center (call center). Courteously and promptly resolves customer questions and/or problems. Responsible for motivating, problem solving, training, and coaching a team of Customer Service Representatives. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Has extensive knowledge and experience of complex deposit and loan products and services such as IRA's, Home Equity/Improvement Loans, etc. Identifies sales and referral opportunities and strives to meet related goals.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and professional performance of financial service functions.
Assist employees with the resolution of customer service related issues.
- Provides leadership through effective goal setting, delegation, and communication. Ensures that personnel are well informed of policies and procedures. Discusses service areas needing improvement.
- Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following: opening, closing and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans.
- Answers questions and solves problems for clients by listening, collecting data, and securing answers.
- Profiles clients to identify sales opportunities.
- Consistently strives to meet referral and call quality goals.
2. Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
- Resolves client requests and questions promptly, courteously, and professionally.
- Receives and processes new client accounts and changes to existing accounts such as names changes, address changes, product changes, and other account maintenance as requested.
- Maintains privacy of customer account information.
- Maintains and projects the Bank's professional reputation.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
- Assists their team as needed.
- Keeps supervisor informed of area activities and significant problems.
- Completes required reports and records accurately and promptly.
- Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
- Conducts team meetings in order to keep the team informed, as needed.
4. Assumes responsibility for related duties as required or assigned.
- Actively and professionally sells Bank products and services. Responsible for meeting sales production goals.
- Performs related clerical duties as needed.
- Ensures that work areas are clean, secure, and well maintained.
PERFORMANCE MEASUREMENTS
- Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
- Good business relations exist with clients. Client problems and questions are courteously and promptly resolved.
- Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to their team as needed. Supervisors are appropriately informed of area activities.
- Required reports and records are accurate, complete, and timely.
- Consistently meets established call quality standards.
- Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services and meet sales production goals.
- The Bank's professional reputation is maintained and conveyed.
QUALIFICATIONS
Education/Certification: High school graduate or equivalent.
Required Knowledge: Knowledge of Company products, sales policies, and procedures.
Experience Required: 1 year of customer service and data entry experience preferred.
Skills/Abilities:
Excellent communications and public relations skills.
Well organized.
Detail oriented.
Willingness to assist others.
Strong leadership abilities.
Able to use PC, calculator, and office equipment.
Hours: Monday - Friday 10:00 AM - 7:00 PM. Rotating Saturdays 9:00 AM - 5:00 PM.
40 hours per week.