461 Customer Service Representatives jobs in Joliet
Seasonal Call Center Representative (Part-Time)
Posted 1 day ago
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Job Description
Surestaff is immediately hiring Seasonal Call Center Representatives (Part-Time) for a large company in Bolingbrook, IL. The Seasonal Call Center Representative (Part-Time) provides customer-centric assistance via phone calls, email, or live chat interactions. Serves as the initial point of customer contact for issues within the organization. Problem-solves with customers to handle and resolve complaints. Provides information in response to inquiries about products, services, current sales/coupons, and order status. Serves as a brand ambassador for personalized products with a sense of creativity, individuality, and joy! Position pays $17.75/HR. Available schedules include:
- 4 PM - 9:00 PM
- 5 PM - 9:00 PM
Saturday or Sunday is required! Another weekday off during the week will be provided to offset weekend day. Positions running from late September - late December. Seasonal Call Center Representatives (Part-Time) Responsibilities:
- Complete orders while adhering to PCI regulations, maintain customer profiles, act as a product matter expert, and provide information about products, services, account information, and order status via phone, email, live chat correspondence.
- Troubleshooting and problem solving with the goal of first contact resolution.
- Answering between 30-40 phone calls daily.
- Maintaining a positive and professional attitude toward external and internal customers.
- Knowing our products and item numbers to assist customers in the most accurate and efficient way.
- Process the paperwork for all returned merchandise (returns, credits & shipping labels).
- Research all information and gather documentation for customer credits.
- Ensure customer satisfaction and provide professional customer support.
Seasonal Call Center Representatives (Part-Time) Qualifications:
- Must possess strong listening skills, a professional telephone demeanor, and the ability to interact effectively and tactfully with customers in a customer-focused contact center.
- Previous experience handling office responsibilities or experience in customer serviced preferred but not required.
- Proficient computer skills, including Microsoft Outlook.
- Highly organized multitasker who works well in a fast-paced environment.
- Excellent oral and written communication skills.
- Comfortable working on the phones and interfacing with customers.
- Commitment to continual education about the company, products and services.
About Surestaff: At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits youll enjoy when you partner with us:
- Access to a wide range of job opportunities
- Competitive pay
- Health and Wellness Programs (including EAP)
- Medical benefits including medical, vision, dental, and prescriptions
- Electronic weekly pay
- Employee Advocacy & Personalized Job Support
Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Lets get started today!
Care Advocate - Call Center (Off on Friday & Saturday) - Naperville, IL
Posted today
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Job Description
Care Advocate - Call Center (Off on Friday & Saturday) - Naperville, IL
Post Date:
Oct 3, 2025
Location:
Naperville, IL, US, 60563
Full Time
Requisition Number:
33475
Work Schedule:
Tuesday - Saturday
Who is Gateway Foundation?
Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.
Why join us?
Consider joining our team, where your impact can be truly meaningful. Our organization focuses on delivering high quality clinical services as a recognized leader in evidence-based treatment proven to get results. By joining our team, you'll have the chance to provide essential services to underserved populations, all while working for an organization that values you and aims to be an employer of choice. You can expect to be part of a vibrant culture that emphasizes teamwork and professional growth, while embracing diversity, equity, and inclusion for every individual in every community. When you join us, you have the opportunity to find both personal and professional fulfillment by aligning your career with your values.
Phone Customer Service experience is a MUST for this vital and rewarding opportunity!
Location: Gateway Foundation - Naperville Call Center
- 1811 W Diehl Rd. | Suite 700 | Naperville, IL 60563
Work Schedule:
- Sunday - Thursday (OFF on Friday & Saturday)
- Monday - Thursday: 9:30AM - 6:00PM (In Office)
- Sunday: 8:00AM - 4:30PM (Work From Home)
- Training may last for up to 4 weeks. Training hours are Monday - Friday, 8:00AM - 5:00PM
Care Advocate - Call Center Representative responsibilities:
This life saving position is the initial point of contact for our customers and referral sources, for those looking for help. The Care Advocate is responsible for engaging with callers and responding to messages about Gateway treatment services, admission eligibility and the advantages of recovery. In addition, the Care Advocate does:
- Assist callers seeking help for substance use and mental health issues
- Gather and exchange information based on the caller's needs.
- Communicate information about Gateway treatment services, locations and levels of care using consultative and solution based selling techniques
- Answer incoming calls and make outbound calls to individuals needing help, family members, hospitals, and other healthcare professionals.
- Document customer information in our CRM
- Follow-up with customers to confirm appointments, provide additional information and address questions
- Facilitates admission process by confirming information, connecting customer to appropriate treatment center and relaying information to coordinate care.
Job Requirements:
- High school diploma or general education equivalency
- Healthcare or Behavioral Health experience a plus
- Written and verbal communication skills
- Compassion and empathy to appropriately respond to customer's needs
- Ability to toggle between multiple computer systems and screens while speaking with customers
- Ability to respond to emails, chats, text and instant messages
- High attention to detail
- Able to work in a fast-paced work environment
- Bilingual Spanish is an asset
Physical Requirements:
- Ability to speak with others to gather and exchange information.
- Ability to multitask, working with texting, fielding multi-line calls, and communicating via instant messaging in a concurrent manner on a consistent basis.
- Ability to proofread, check and verify data and text from printed form and computer monitor display.
- Ability to use a keyboard and monitor to enter, retrieve, and/or audit information and data.
Compensation: $20/hr
Benefits at Gateway Foundation:
Health and Wellness:
- Medical, dental, and vision insurance for employees and dependents
- Employee wellness program promoting health and fitness and offering cash-saving premiums
- Employee assistance programs focused on mental health
Financial Wellbeing:
- 403(b) Retirement Plan with 3% employer match
- Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
- Flexible Spending Accounts for medical and dependent care
- Public Service Loan Forgiveness (PSLF)
Flexibility and Time Off:
- 18 paid time off days per year - accrual rates increase with years of service
- 9 paid company holidays
- Work-life-balance
Personal Development:
- Training & Development Programs
- Tuition Reimbursement - up to $5,250 per calendar year
- eLearning access to online courses that provide CEU's and job-related training
- Clinical Supervision: Formal and informal guidance
Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.
Nearest Major Market: Naperville
Nearest Secondary Market: Chicago
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