Client Services Rep

60516 Downers Grove, Illinois Velocity Merchant Services

Posted 1 day ago

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Job Description

Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems  to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.

What We're Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent  who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.

What You’ll Do:

  • Help our merchants with tech support, billing, product info, and updates
  • Troubleshoot quickly and communicate clearly — by phone, email, or chat
  • Provide top-notch service in both Spanish and English
  • Upsell and educate customers on new services (hello, commissions )
  • Keep things organized — log tickets, track follow-ups, and close the loop

The Details:
 Schedule:  Monday–Friday, 8:00 AM to 4:30 PM

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Client Services Coordinator

60532 Lisle, Illinois Dealer eProcess

Posted today

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Job Description

This position qualifies for bonus.

DEP is looking for a motivated, experienced, full-time, team-oriented Account Executive ( Client Services Coordinator) with exceptional written and verbal communication skills and strong analytical abilities. Experience in the automotive industry is a plus!

Responsibilities:

  • Maintaining and building client relationships
  • Provide professional support to enhance the customers' experience
  • Train/Educate clients on Dealer eProcess products
  • Staying on top of industry trends
  • Conduct dealer training
  • Work closely with various departments to ensure dealer satisfaction
  • Remain in frequent contact with the clients in your responsibility to understand their needs
Required Skills:
  • Excellent presentation, communication, and customer service skills
  • Must be organized, detail-oriented, and punctual
  • Ability to manage multiple accounts
  • The ability to remain cool under pressure
  • Proficiency with Microsoft Office Suite and Google Suite
Employee Benefits (after waiting period):
  • Medical, Dental, Vision
  • 401K with company match
  • 10 Paid Holidays
  • PTO and Vacation time off
  • Paid Paternal Leave
DEP'S TOP 5:
  • Great benefits
  • Collaborative company culture
  • Numerous areas for growth
  • Engaging work environment
  • In-person company/team events
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Client Services Rep

60516 Downers Grove, Illinois Velocity Merchant Services

Posted today

Job Viewed

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Job Description

Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems  to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.

What We're Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent  who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.

What You’ll Do:

  • Help our merchants with tech support, billing, product info, and updates
  • Troubleshoot quickly and communicate clearly — by phone, email, or chat
  • Provide top-notch service in both Spanish and English
  • Upsell and educate customers on new services (hello, commissions )
  • Keep things organized — log tickets, track follow-ups, and close the loop

The Details:
 Schedule: Monday–Friday, 8:00 AM to 4:30 PM

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Client Services Representative

60491 Homer Glen, Illinois National Veterinary Associates

Posted today

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Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and Client Service, Representative, Retail, Client

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Client Services Rep

60517 Woodridge, Illinois Velocity Merchant Services

Posted today

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Job Description

Who We Are: At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service fast, honest, and personal. What We're Looking For: Were hiring a bilingual (English/Spanish) Customer Service Agent whos friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts. What Youll Do: Help our merchants with tech support, billing, product info, and updates Troubleshoot quickly and communicate clearly by phone, email, or chat Provide top-notch service in both Spanish and English Upsell and educate customers on new services (hello, commissions ) Keep things organized log tickets, track follow-ups, and close the loop The Details: Schedule: MondayFriday, 8:00 AM to 4:30 PM No weekends. Ever. We Offer: ? $18$20/hour (based on experience) ? Paid Time Off Paid Holidays ? Health Insurance ? 401(k) Retirement Plan ? Training & Growth Opportunities ? Bonus Commission Potential What You Bring: Fluent in Spanish and English (read, write, and speak) Strong communication and problem-solving skills Tech-savvy and detail-oriented Positive attitude, dependable work ethic Customer service experience a plus but we train the right person Ready to apply? Join a company that values your voice, supports your growth, and treats customers like family.

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Client Services Representative

60544 Plainfield, Illinois National Veterinary Associates

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The Animal Care Center Plainfield is seeking energetic individuals to join our team as Customer Service Representatives. - SEEKING INDIVIDUALS WITH OUTSTANDING CUSTOMER SERVICE - We are a fast paced hospital that extends excellent patient care and as Client Service, Representative, Customer Service, Retail

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Client Services Representative

60510 Aurora, Illinois SSJ Bonds LLC

Posted 3 days ago

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Job Description

About the job Client Services Representative

Experience level: Entry level Experience required: 1 Years Education level: High school or equivalent Job function: Administrative Industry: Consumer Electronics Pay rate : $17 per hour Total position: 2 Relocation assistance: No

Vanco International is currently seeking an entry level, ambitious, and self-motivated Client Services Representative. Vanco is a distributor of low voltage electronics and accessories located in Batavia, IL. As a CSR, you would be responsible for providing enthusiastic assistance to vendors and end users as well as managing your own accounts and their orders.

JOB TYPE: Contract role for 520 hours, close to 3 month and the probability to getting converted into a perm/full time role.

ANTICIPATED START DATE: ASAP

HOURS:

Monday Friday, 8 am 5 pm and start at 7 AM on Fridays

EXPERIENCE:

Entry Level

Prior customer service experience preferred. (0-5 years)

DUTIES AND RESPONSIBILITIES:

Answer phone calls and emails with enthusiasm while maintaining high level of output with other responsibilities

Assist customers with account questions or processes

Process incoming orders daily

Create return advices for all returned items, price discrepancies, and defective items

Assist with daily administrative duties

Ability to research and resolve issues in a timely manner while prioritizing other duties

Participates in the ongoing goal of process improvement

PREFERRED SKILLS:

Excellent attention to detail, organizational skills, and time management skills

Strong written and verbal communication, including proper grammar and punctuation

Listen attentively to customers, identify needs/problems, and provide assistance

Proficient in Microsoft applications, particularly MS Excel

Multitask while maintaining a high level of efficiency

Ability to navigate data entry system and other relevant applications

Ability to work with colleagues to achieve team goals

Creative problem solving

REQUIRED EDUCATION:

Bachelors degree from a 4-year college preferred. Associates, high school diploma, or GED accepted.

Package Details

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Senior Client Services Consultant

60505 Aurora, Illinois MetLife

Posted 1 day ago

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Role Value Proposition:
Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.
Key Responsibilities
* Overall Accountability: Partner closely with the Account executive and have overall accountability for the day-to-day administration of multiple complex clients.
* Client Liaison: Serve as the bridge between our clients and internal teams, ensuring seamless communication and collaboration between the internal MetLife teams.
* Meeting Management: Coordinates and facilitates ongoing client meetings, in person or via conference call, and prepares materials, agendas, minutes and presentations. Participates in and facilitates client Finalist and Stewardship meetings.
* Consultative Solutions: Provide clients with consultative, alternative solutions to requests that can identify possible plan design alternatives.
* Customer Service Excellence: Deliver exceptional customer service through ongoing timely customer delivery and client satisfaction.
* Strategic Planning: Leads client account audits and strategic planning process, and partners with financial team and other partners in the completion of client reports.
* Subject Matter Expertise: Serve as a key resource and may serve as a subject matter expert to Customer Unit and National accounts.
* RFP Support: Partner with the Proposal Unit to research and respond to RFP questionnaires.
* Contract Execution: Understand detailed components and provisions in legal agreements between MetLife and the client and assist in facilitating the execution of contracts to ensure compliance.
* Industry Knowledge: Comprehend competitors' products, industry trends, and legal developments impacting business.
* Product Knowledge: Firm knowledge of MetLife's group products, services, and systems and ability to apply analytical skills to the interaction of these products, services, and systems.
Essential Business Experience and Technical Skills
Required:
* 5+ years of equivalent experience within the insurance space.
* 5+ years of account management/client service experience, with a passion for client service.
* Excellent organizational, interpersonal, and communication skills, both written and verbal.
* Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.
* General understanding of employee benefits industry.
* Proficient with Microsoft Office software, Teams meeting and Webex meeting tools.
* Self-motivated to learn more about the business and proactive in personal development.
* Up to 10% travel required.
* High School Diploma or equivalent
Preferred:
* Bachelor's Degree.
* Experience with Disability products is a strong asset.
* Ability to balance client expectations with MetLife capabilities.
* Project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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Client Services Consultant II

60505 Aurora, Illinois MetLife

Posted 1 day ago

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Job Description

Location: Irvine CA preferred, open to Bellevue WA, Aurora IL, and Greenwood Village CO offices as well
The Role
The Client Service Consultant (CSC) has overall accountability for the day-to-day administrative service support of multiple National Accounts clients. The CSC is part of an overall account team tasked with understanding the customers' needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
How You'll Help Us Build a Confident Future (Key Responsibilities)
Overall accountability for the day-to-day administration of multiple or complex clients, including:
* Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
* Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting
* Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
* Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
* Project leader for the implementation of new clients and addition of MetLife product lines to existing clients
* Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts
* Partners with Proposal Unit to research and respond to RFP questionnaires
* Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
* Leads cross-functional project teams designed to support key National Accounts initiatives or to enhance operational effectiveness
* Comprehends competitors' products, industry trends and legal developments impacting business
* Firm knowledge of MetLife's group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems
What You Need to Succeed (Required Qualifications)
* 3-5 years of related experience
* Extensive experience managing complex client accounts and relationships
* Excellent organizational, interpersonal, and communication skills, both written and verbal
* Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
* Preferred: BS/BA degree and 5-7 years of experience
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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