What Customer Service Representatives Jobs are in Las Vegas?

Your potential has a place here with TTEC's award-winning employment experience. As a **Customer Service Representative working in our site in Las Vegas, NV,** you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
**What You'll be Doing**
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.  
**During a Typical Day, You'll **
+ Answer incoming communications from customers  
+ Conduct research to provide answers for customers to resolve their issues 
**What You Bring to the Role**
+ 6 months or more of customer services experience
+ High school diploma or equivalent
+ Recognize, apply and explain your product or service knowledge
+ Computer experience
**What You Can Expect **
+ Supportive of your career and professional development
+ An inclusive culture and community-minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Base wage starting at $17 per hour plus performance bonus opportunities
+ Easy, free and confidential access to a variety of helpful services through the Employee Assistance Program
+ And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives,401k plan, health and wellness benefits (medical/dental/vision coverage options)
Visit for more information.
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
**About TTEC**
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Job:** __Customer Care Representative_
**Title:** _Customer Service Representative_
**Location:** _NV-Las Vegas_
**Requisition ID:** _04DBS_

**Requisition number:**
**Job category:** Customer Services
_This position is Onsite. Our office is located at 2720 N Tenaya Way, Las Vegas, NV._
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm Monday-Friday and 8:00am-5:00pm Saturday & Sunday. It may be necessary, given the business need, to work occasional overtime.
We offer up to 4-6 weeks of paid training. Training will be onsite from 8:00am-5:00pm.
**Primary Responsibilities:**
+ Answers a minimum of 9 calls per hour resolving moderate to complex issues.
+ Schedule and verify appointments in clinical information system.
+ Verify and update patient demographic and insurance information.
+ Send and receive tasks to Provider offices to assist patient with access to medical care.
+ Receive and process STAT, Expedited, and At-Risk priority referrals.
+ Extreme high volume data entry.
+ Accuracy: Acquire no more than 12 scheduling errors in the calendar year, Maintain a quality assurance audit score of 95%, CSAT
+ Process and resolve expedited patient complaints.
+ Review and process medication refills.
+ Proactive response to inquiries from patients, providers, and internal medical staff.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm Monday-Friday and 8:00am-5:00pm Saturday & Sunday. It may be necessary, given the business need, to work occasional overtime
**Preferred Qualifications:**
+ 6+ months experience in a customer service/call center or healthcare environment
+ Training in a medical office or customer service-related field
+ Medical Terminology
+ CPT and ICD - 9 coding
+ Expanded knowledge and use of Microsoft Excel
+ Advanced knowledge of insurance products
+ Advanced computer skills in Windows environment
**Soft Skills:**
+ Ability to demonstrate customer service and proper telephone etiquette
+ Strong oral and written communication skills
+ Solid listening, critical thinking, decision making, telephone, customer service and problem solving skills
+ Ability to prioritize call types
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
\#RPO #RED

Remote Customer Service Representative

Location: Remote
Schedule: Flexible | Work From Home

About the Role

We are seeking a professional, detail-oriented, and client-focused Remote Customer Service Representative to join our growing team. In this role, you will work alongside experienced advisors to support clients throughout their experience by providing exceptional customer service, managing communications, and ensuring all details are handled accurately and efficiently.

This is an excellent opportunity for someone who enjoys helping others, staying organized, and working independently in a supportive remote environment.

Key Responsibilities

• Provide outstanding customer support while assisting assigned advisors
• Respond to client inquiries promptly and professionally
• Coordinate schedules, confirmations, and follow-up communications
• Maintain accurate client records and documentation
• Monitor and manage client requests to ensure timely resolution
• Deliver clear and consistent communication throughout the client experience
• Assist with administrative tasks and coordination as needed

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and problem-solving abilities
• Highly organized with exceptional attention to detail
• Comfortable working independently in a remote setting
• Basic computer proficiency and ability to learn new systems
• Professional, reliable, and self-motivated

What We Offer

• Fully remote work environment
• Flexible scheduling options
• Comprehensive training and ongoing mentorship
• Established systems and processes for success
• Supportive team culture
• Opportunities for advancement and professional growth

Ideal Candidate

You enjoy helping people, thrive in an organized environment, and take pride in providing exceptional service. If you're looking for a flexible remote opportunity with training, support, and room to grow, we'd love to hear from you.

We’re iPostal1 and we’re in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Las Vegas, Nevada location.

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

*Please note this is an in-office role. Remote work is not available. There will be a two-week, paid training which starts on Day 1.

Responsibilities:

• Answer inbound calls from customers in a prompt and professional manner

• Identify the type of assistance needed

• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

• Manage customer expectations

• Actively engage customers in on-line chat context

• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements :

• Active listening skills

• Results oriented

• Strong work ethic

• Excellent verbal and written communication skills

• Previous experience in a customer service-oriented role

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based onsite at our Las Vegas, Nevada site location.**
**Your Responsibilities**
+ **Inbound calls from medical professionals, using medical terminology, to request and verify** **benefits**
+ **Handle and carefully respond to all customer inquiries**
+ **Provide excellent customer service through active listening**
+ **Work with confidential customer information and treat it sensitively**
+ **Aim to resolve issues on the first call by being proactive**
+ **Appropriately and professionally communicate with customers**
+ **Providing support for Health Care Providers**
+ **Researching benefit information**
+ **Handle situations which may require adaptation of response or extensive research**
+ **Accurately document and maintain all interactions**
+ **Verify each caller according to our verification standards**
**What We're Looking For**
**Qualifications:**
+ **2 years customer service experience minimum in a medical related field**
+ **Over 18 years of age**
+ **Ability to type 25 wpm**
+ **High School Graduate or GED**
+ **Proficient with desktop computer system and the ability to self-troubleshoot**
+ **Ability to multi-task between talking and typing**
+ **Excellent Windows operating system and browser skills**
+ **Strong customer service skills**
+ **Ability to handle high stress situations and difficult customers/members**
+ **Availability to work various shifts**
+ **Resume required**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

Customer Service Representative (Full-Time)
Requisition Id:
Business Unit: LTL
Location:
Las Vegas, NV, US, 89118
**What you'll need to succeed as a Customer Service Representative at XPO**
Minimum qualifications:
+ 2 years of customer service experience
+ Strong computer, typing and 10-key skills
+ Experience with Microsoft Office
+ Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
+ Transportation experience
+ Excellent verbal and written communication skills
**About the Customer Service Representative job**
Pay, benefits and more:
+ Pay starts at $22.67
+ Full health insurance benefits on day one
+ Life and disability insurance
+ Earn up to 13 days PTO your first year
+ 9 paid company holidays
+ 401(k) option with company match
+ Education assistance
What you'll do on a typical day:
+ Bill shipments according to applicable tariffs and pricing agreements
+ Recognize and resolve documentation errors
+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
+ Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
**About XPO**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere ( .

About the Role Our client is actively looking for a dedicated and experienced Customer Service Representative with Tier 2 support capabilities to join their team in Las Vegas, Nevada . This role is essential for handling escalated customer inquiries and complex issues that require advanced problem-solving skills. You will serve as a key point of contact, providing in-depth support and ensuring customer satisfaction through effective communication and resolution strategies. The ideal candidate is patient, empathetic, and possesses a strong aptitude for understanding and resolving technical or service-related problems. This hybrid position offers a blend of in-office collaboration and remote flexibility, contributing to a dynamic work environment. We seek a professional who is committed to excellence and eager to contribute to a positive customer experience. Join our client in Las Vegas and play a vital role in maintaining customer loyalty and operational efficiency.

Key Responsibilities

• Handle escalated customer service inquiries and complex issues that require in-depth investigation and resolution.
• Provide expert guidance and support to customers via phone, email, and chat regarding products and services.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Identify trends in customer complaints and escalate recurring issues to relevant departments for process improvement.
• Maintain detailed and accurate records of customer interactions, issues, and resolutions in the CRM system.
• Collaborate with other departments, including sales and technical teams, to resolve customer issues effectively.
• Assist in training and mentoring Tier 1 customer service representatives.
• Contribute to the development and maintenance of knowledge base articles and FAQs.
• Ensure all customer interactions adhere to company policies and service standards.
• Proactively seek opportunities to improve customer satisfaction and retention.

Requirements

• High school diploma or GED; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in a customer service role, with at least 1 year in a Tier 2 or escalated support capacity.
• Demonstrated ability to troubleshoot and resolve complex customer issues.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong active listening and problem-solving skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office tasks.
• Patience, empathy, and a customer-centric approach.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Familiarity with the services offered by our client is a plus.

Benefits

• Competitive hourly wage and potential for performance-based incentives.
• Comprehensive health, dental, and vision insurance benefits.
• Retirement savings plan options (e.g., 401k).
• Paid time off, including vacation, sick days, and holidays.
• Opportunities for professional development and skill enhancement.
• A dynamic hybrid work model based in Las Vegas, Nevada .
• Employee discounts and perks.
• Supportive team environment focused on customer success.

Your potential has a place here with TTEC's award-winning employment experience. As a **Bilingual Customer Service Representative - Spanish-English** working **on site in Las Vegas, NV,** you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
**What You'll be Doing**
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
**During a Typical Day, You** 'll
+ Answer incoming communications from customers
+ Conduct research to provide answers for customers to resolve their issues
**What You Bring to the Role**
+ Bilingual in English and Spanish
+ 6 months or more of customer services experience
+ High school diploma or equivalent
+ Recognize, apply and explain your product or service knowledge
+ Computer experience
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Base wage starting at $18 per hour plus performance bonus opportunities
+ Easy, free and confidential access to a variety of helpful services through the Employee Assistance Program
+ And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, 401k plan, health and wellness benefits (medical/dental/vision coverage options)
Visit for more information.
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
**About TTEC**
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Job:** __Customer Care Representative_
**Title:** _Bilingual Customer Service Representative - Spanish-English_
**Location:** _NV-Las Vegas_
**Requisition ID:** _04DBR_