435 Customer Service Representatives jobs in Memphis

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

The Five Principles

• Quality The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency We use resources to the full, waste nothing and do only what we can do best.
• Freedom We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening

Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (Will Do)

• Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
• Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

We Are a Drug-Free, Smoke-Free, Equal Opportunity Employer

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

The pay range for this role is $15.00 - $18.69 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.

Client Services Specialist - Marketing Job ID Posted 13-May-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Memphis - Tennessee - United States of America - - About Client Service, Marketing, Specialist, Real Estate, Property Management, Business Services, Client

About the job Client Services Specialist - Marketing About the Role:This role is responsible for providing general administrative support to an office or group of sales professionals including helping the team with business plan objectives. This includes preparing proposals, presentation, and communication materials and coordinating the distribution of internal and external marketing information.What Youll Do:Capture documentation to complete voucher forms and process Brokers commission payments.Support Sales team members in the implementation of business strategies.Perform client property tours, resolve client issues, and reply to client pricing inquiries.Assist in the strategy and creation of marketing particular properties.Serve as a point of contact for the sales team for information requests.May source properties and/or clients by researching local and national databases. Track and report on replies and communications from sourcing activities.Build and produce property marketing campaigns that include property information materials. This includes the design of flyers, property brochures, and proposals.Develop comparable market analyses and targeted mailing lists.Maintain and update marketing database systems, intranet, and external website.Collect and analyze data to identify and address sophisticated problems. May recommend new techniques.Impact own team and other teams whose work activities are relatable.Suggest improvements to processes to increase the efficiency of the team objectives.Assess and communicate difficult content in a concise and logical way. Identify and respond to conflicting demands.Comprehend instructions, communications, and memos and ask questions to ensure comprehension; write routine reports and correspondence.What Youll Need:High school diploma required3 years in an administrative role working with professionals2 years in the Real Estate industryActive state real estate license preferredAbility to present information to a large group of employeesAbility to calculate figures such as percentages, discounts, and commissions and conduct basic financial analysisMust know how to abstract a lease; requires knowledge of financial terms and conceptsRequires sophisticated detailed and quantitative skillsExperience with Microsoft Office Suite, internet research and web publishing skills, and ability to edit basic templates in PowerPoint and/or InDesignAbility to thrive in a fast-paced environment of continuous change

Job Description SummaryProvides standard client support services, assisting internal associates and/or Financial Advisors in researching and resolving escalated issues. Recommends solutions to moderately complex problems. Extensive contact with internal customers.Job DescriptionThis position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at our corporate offices in Memphis, TN.Schedule: Monday - Friday 10:30 am to 7:00 pm CSTTraining Schedule: Monday - Friday 8:00 am to 4:30 pm CST for approximately 8 weeks.As a Client Services Representative, you will work under general supervision to act as the liaison between branches and the home office. Your responsibilities will include assisting clients with processing inquiries and facilitating the resolution of any issues that arise.Asset Management Services, a Raymond James & Associates division, provides comprehensive asset management services and products for Raymond James financial advisors. These offerings cover a wide range of activities designed to help clients grow and preserve their assets through various investment strategies, market research, and professional management. Essential Duties and ResponsibilitiesResponds to inquiries or complaints received primarily from phone calls, but also some emails.Review and research requests or problems obtaining necessary information from policies, procedures, or practices.Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or the resolution of problems.Follows up, either verbally or in writing, to ensure customer satisfaction.Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies.Acts as a liaison between clients and the company.Provides feedback to sales, quality assurance, and product management.May compile information, prepare reports or summaries, and submit for review.Recommends changes to existing policies and procedures.May provide guidance to less experienced representatives.Performs other duties and responsibilities as assigned.In-Depth Knowledge ofCompany policies, procedures, practices, products, and services.Operations, procedures, and policies.Skill inOperating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.Written and verbal communication skills sufficient to interact effectively with external and internal clients.Ability toOrganize and prioritize workload to meet deadlines.Provide courteous, timely service when addressing client issues and transactions.Use good judgment in responding to complex client issues.Coach staff on client services issues.Licenses/CertificationsNone required.EducationBachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance, High School (HS) (Required)Work ExperienceGeneral Experience - 4 to 6 monthsCertificationsTravelLess than 25%WorkstyleHybridAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:•Grow professionally and inspire others to do the same•Work with and through others to achieve desired outcomes•Make prompt, pragmatic choices and act with the client in mind•Take ownership and hold themselves and others accountable for delivering results that matter•Contribute to the continuous evolution of the firmAt Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-RO1