93 Customer Service Representatives jobs in Orange

• Provide user support for computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. Troubleshoot and resolve problems.
• Follow established processes, policies and procedures in support of the end-user community.
• Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's help desk system.
• Escalate calls to senior staff members upon determination that problem exceeds level of experience.
• Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities, using the help desk ticketing application.
• Install, maintain, upgrade, and replace end-user computing hardware, software, and peripherals; and classroom and conference room multimedia equipment. Coordinate warranty repairs with vendors.
• Interact with internal and external customers, including vendors and contractors.
• Assist in the creation of documentation, procedures, and checklists related to the help desk for use by departmental personnel and end users.
• Assist with the creation and deployment of client images.
• Assist with maintaining an accurate inventory of IT assets, both hardware and software.
• Maintain currency of knowledge with respect to relevant technology, equipment, and/or systems.
• Assist in the development of information technology disaster recovery and business continuity plans.
• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software
• May assist in the design, development, and maintenance of various systems and applications.
• Performs related work as assigned.

• A high school diploma or GED and 1 year of information technology support experience are required.
• Direct experience supporting Microsoft client operating systems and applications is required.
• Knowledge of the practices, principles, and techniques of network and computer operations, information systems, computer software, computer hardware, and peripheral devices.
• Skilled in the use and support of personal computers and mobile devices, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to operate information technology systems, communicate effectively both verbally and in writing, and operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.

• Graduation from a two or four year accredited institution with an information technology related degree.
• Two or more years of information technology support experience.
• Relevant information technology certifications (e.g., A+, MCSA).

• Perform manual labor associated with repair and servicing of computing and business equipment which may include:
• Frequently lift, push, pull, and/or carry up to 25 pounds and occasionally lift, push, pull, and/or carry up to 50 pounds.
• Frequently required to stand, walk, sit, reach, and use hands to manipulate, handle, or feel.
• Occasionally required to climb, stoop, kneel, crouch, or crawl.

• Frequent work in a typical office environment with moderate noise.
• Frequent work outside of normal business hours as business needs dictate.
• Occasional work outside of an office setting.
• Occasional work at remote sites.

The OpportunityResponsible for preparing the donor, donor area and equipment for the pheresis processors.You will report to the Assistant Center Manager.The RolePrepares the autopheresis machine for the pheresis process.Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.Disconnect the donor when the process is complete.Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.Alerts Group Leader or Supervisor of donor flow issues.Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated with hyper immune programs at the center if applicable.Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.Maintain confidentiality of all personnel, donor and center information.May be cross-trained in other areas to meet the needs of the business.Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.Perform job-related duties as assigned.Your skills and experienceEducationHigh school diploma or equivalent requiredExperienceMinimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experienceWill perform basic math calculationsWorking Conditions (physical & mental requirements)Understand, remember and apply oral and/or written instructionsUnderstand and follow basic instructions and guidelinesMust be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 poundsFast paced environment with frequent interruptionsFrequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areasRequired to work overtime and extended hours to support center operational needsOur BenefitsFor more information on CSL Plasma benefits visit CSLPlasmaCSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.We want CSL to reflect the world around usAs a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.Do work that matters at CSL Plasma!