434 Customer Service Representatives jobs in Worcester

Customer Service Representative. Duties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, prov Customer Service Representative, Customer Service, Representative, Maker, Restaurant, Retail

Improve our clients' lives one conversation at a time. If you are an individual who enjoys helping others decided on the best way to care for their family members by actively listening to their concerns, reviewing care plans, and visiting client's homes to ensure quality of care, our Client Service Manager position would be the career for you! Our Client Service Coordinator will manage and develop all client services for Senior Helpers of Worcester within the franchise territory including converting leads, retention of clients, and managing the growth of hours from current clients. Examples of Job Duties:New ClientsCreate and implement an onboarding process for new clients requesting services.Respond to service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients' first 30-90 days of services. Determine the service offerings needed to enhance seniors' quality of life.Existing ClientsComplete assessments and re-assessments using LIFE ProfileSpend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided. Adapt and communicate the client care plans as needed.Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed. Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis.Generate internal growth each month consistent with company goals.Proactively prevent and resolve problems and issues reported. Examples of Job Qualifications:Bachelor's degree or equivalent experience3+ years' experience in customer service, client services and management, sales, and account management experienceExceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.Ability to learn software programs quickly.Proficiency in Microsoft Word, Excel, Internet, and OutlookWhy Work for Senior Helpers of Worcester?Great Place to Work® CertifiedAutonomy-We encourage our team members' independence and believe in our team to complete their job duties without micromanaging.Task Variety-We provide an engaging workday that uses your various skill sets to avoid monotony. About Senior Helpers of Worcester:We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Exceeds customers' service and sales expectations in an inbound/outbound call center environment.
• Assist Retail branch staff through the "Branch Hotline". Assist branch staff with routine system navigation, reviewing procedures and assist with creative solutions to solve customer concerns. Provide support for our, eChannels, online resources and expediting approval requests. At times customers transferred from the branch staff.
• Researches and resolves complaints to ensure customer retention and satisfaction.
• Accurately complete online account transactions such as hot card debit cards, telephone fund transfers, travel notes.
• Complete maintenance and service requests from customers; including follow-up and contact back with customer's resolution.
• Maintain an understanding of UniBank products and services, procedure, policies and appropriate regulatory issues in relation to deposit and transaction accounts.
• Stay current with new marketing campaigns and environmental impacts. Cross-sell all consumer products and services.
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objection.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Meet Quality Assurance and cross-sell requirements and other key performance metrics with a strong attention to meeting daily service levels with accuracy.
• Provides branch teller and switchboard coverage as needed.

• HS Diploma or equivalent required; College degree preferred.
• Knowledge of customer service practices and technology highly preferred
• 1-3 years of experience in a call center environment
• Previous banking industry experience required.
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately.
• Bilingual a plus
• Intermediate to advanced skills in Microsoft Office.
• Must be able to work without direct supervision, solve problems, perform under stressful conditions, use internet for research.
• Manage multiple priorities and adapt to change within a fast-paced business environment.
• Must have excellent oral, written, interpersonal, math and computer skills.

It's an exciting time to be at Hanscom Federal Credit Union!

As a member of our Call Center, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who we are - Hanscom Federal Credit Union

• Members-first - our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity - we're honest and committed to doing what's best for our members and our company. What is right isn't the same as what is easy.
• Teamwork - we are in this together and we all benefit from our success.
• Innovation - we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy - we understand that communication starts by listening, understanding diverse perspectives, and caring about others' sustained success.

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development - when you join our organization it's not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

• Meet incoming member contact metrics and standards with high quality and consistent service established by the company.
• Ensure personal operations (member identity verification, transaction processing, assigned member document processing, etc.) are conducted in alignment with operational compliance standards.
• Take ownership of member concerns and resolve member issues at first point of contact.
• Responsible for the achievement of personal performance productivity targets.
• Expected to have a full understanding of all member support functions including, but not limited to account maintenance, remote loan application processing and transaction processing.
• Identify products and services that might be beneficial to members and provide them with information on these and how they would provide value to the member.
• Able to learn, adapt, and navigate new innovative technologies.
• Other duties as assigned

• 1 year of similar or related experience, including preparatory experience.

• A high school degree or equivalent

It's an exciting time to be at Hanscom Federal Credit Union!

As a member of our Call Center, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who We Are Hanscom Federal Credit Union

• Members-first our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity we're honest and committed to doing what's best for our members and our company. What is right isn't the same as what is easy.
• Teamwork we are in this together and we all benefit from our success.
• Innovation we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy we understand that communication starts by listening, understanding diverse perspectives, and caring about others' sustained success.

What We Offer

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development when you join our organization it's not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who You Are Call Center Agent

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What You'll Do

• Meet incoming member contact metrics and standards with high quality and consistent service established by the company.
• Ensure personal operations (member identity verification, transaction processing, assigned member document processing, etc.) are conducted in alignment with operational compliance standards.
• Take ownership of member concerns and resolve member issues at first point of contact.
• Responsible for the achievement of personal performance productivity targets.
• Expected to have a full understanding of all member support functions including, but not limited to account maintenance, remote loan application processing and transaction processing.
• Identify products and services that might be beneficial to members and provide them with information on these and how they would provide value to the member.
• Able to learn, adapt, and navigate new innovative technologies.
• Other duties as assigned

Knowledge/Skills/Experience Required:

• 1 year of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

• A high school degree or equivalent

Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Must be authorized to work in the US