817 Customer Service Roles jobs in Columbia
Client Relations Associate
Posted today
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Job Description
Here at Dreamcrafters Management, we pride ourselves on our ability to build lasting client relationships based on trust, transparency, and exceptional customer service. As a growing leader in the business consulting industry, we offer hands-on, personalized care for our customers that focuses on innovative solutions that really make a difference for our clients and our customers. Our client relations, sales, and customer service methods are unique and reflect the dynamic team that we've built over the years. It is through our approach to client relations and customer care that we have been able to grow our operations and our client's customer base steadily over the past year, and we are now looking to bring new Client Relations Associates on board to continue this growth!
Client Relations Associate RoleAs a Client Relations Associate, you will be the first point of contact between Dreamcrafters Management and potential customers. You will be responsible for ensuring that their needs are met and their expectations are exceeded when it comes to the level of personalized sales and customer service support that we offer. The Client Relations Associate role involves building lasting relationships, providing excellent sales and customer service, and advocating for client and customer interests.
Key ResponsibilitiesKey Responsibilities of a Client Relations Associate:
- Assist in the management of existing accounts as well as the acquisition of potential customers in a manner that serves all parties' interests
- Serve as the primary point of contact for customers, responding to inquiries and concerns promptly and professionally whether through phone, email, or in person visits
- Facilitate communication between customers and client technicians, ensuring that activation processes run smoothly and beneficially for all parties
- Advocate for the interests of the client regarding sales goals and customer satisfaction metrics while providing customers with personalized and efficacious customer service
- Abide by all compliance policies set forth by the client while handling sensitive customer information, ensuring all interactions meet legal regulatory and privacy requirements
- Participate in the training of junior Client Relations Associates in all of the above responsibilities, demonstrating strong leadership potential
Qualifications of a Client Relations Associate:
- Previous experience in client relations, sales and/or customer service capacities is a plus
- Personable, able to work well with others and communicate effectively
- Highly-driven and growth-oriented individuals with a passion for customer care
- Ability to think quickly and offer effective solutions on the spot
- Proactive, able to take initiative and act independently when necessary
Tier 3 Help Desk Support Specialist
Posted 2 days ago
Job Viewed
Job Description
SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.
SAIC is seeking **Tier 3 Help Desk Support Specialists** to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS.
The ideal candidate will be located in the National Capital Region.
***Please note that this is contingent upon contract award, with an anticipated decision expected by fall 2025***
The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to:
+ Provide Tier 3 support for IT infrastructure, including servers, storage, and networking equipment
+ Follow an Agile and DevOps execution model that integrates services, hardware, software, and data support
+ Document and maintain current hardware and software maintenance support actions and licenses required to successfully provide operation, sustainment, and maintenance support to the system partners/external stakeholders
+ Document all operations performed by end users, system operators, and system maintainers including periodic, scheduled maintenance
+ Identify and document underlying causes of recurring issues and implement long-term solutions
+ Troubleshoot and resolve complex hardware, software, and network issues
+ Develop and maintain documentation of systems, processes, and troubleshooting procedures
**Qualifications**
+ Active TS/SCI with Polygraph
+ Experience supporting the Intelligence Community (IC)
+ Excellent customer service and interpersonal skills - strong focus on creating a positive user experience
+ Bachelors with 9+ years of experience, or an additional 4 years of experience in lieu of degree
+ Experience as the primary point of contact for escalated support issues from Tier 1 and Tier 2 support
+ Experience with ITIL processes and best practices
+ Strong leadership and mentoring abilities
Desired Qualifications:
+ Experience using JIRA for service desk management
+ CompTIA Security+ Certification
+ CCNA Certification
+ AWS Certification
Target salary range: $80,001 - $20,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2507988
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately 6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
Mid-level Help Desk Support Technician
Posted 2 days ago
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Washington, DC Join our Talent Network
Mid-level Help Desk Support Technician
Washington, DC
C-CDAS-24-001
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level?
As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.
TheMid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configurations.
Duties and Responsibilities:
+ Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
+ Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs, and other application software programs.
+ Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
+ Other duties as assigned.
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
+ Associate degree or bachelor's degree (preferred) from an accredited institution OR
+ High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree.
+ Mid-level with 3+ years of experience.
+ IT Certifications: CompTIA Certification A+, Network+, or Security+
+ Secret clearance
How you'll grow ?
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn?
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers?
Benefits ?
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits?
Learn more about what working at Chenega MIOS can mean for you?
Chenega MIOS's culture ?
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives?
Corporate citizenship ?
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities?
Learn more about Chenega's impact on the world?
Chenega MIOS News- from your Talent Acquisition Team ?
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:?
Chenega MIOS web site - -? - - Demands: (The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions, including arms, wrists, hands, and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at ( . If you are having technical issues or need an accommodation, please e-mail us Every effort will be made to respond within 24 business hours.
( . Native preference under PL 93-638. Drug-free workplace.
We participate in the E-Verify Employment Verification Program ( .
Join our Talent Network
Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program
Director of Client Relations (Washington)
Posted 10 days ago
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Job Description
Medicalchain LV Washington, United States
Company Description
Vestige Marketing Pvt. Ltd., established in 2004, is a leading direct selling company specializing in world-class wellness products. With over 2,500 sales outlets across India and multiple international offices, the company is recognized for its exceptional growth and innovation. Vestige operates state-of-the-art facilities that are GMP and Halal certified. The company is ISO 9001-2015 certified and has earned numerous awards, including the Global 100 Awards for three consecutive years. Vestige aims to empower its members towards economic independence while spreading wealth through wellness.
Role DescriptionThis is a full-time on-site role for a Director of Client Relations, located in Delhi, India. Responsible for managing and enhancing business relationships with clients, ensuring customer satisfaction, and maintaining high levels of communication and service. Overseeing client relations strategy, identifying areas for improvement, and implementing processes to enhance customer service. Collaborating with internal teams to align business goals and client needs.
Qualifications- Business Relationship Management and Client Relations skills
- Customer Satisfaction and Customer Service skills
- Strong Communication skills
- Proven leadership and team management capabilities
- Ability to manage multiple priorities effectively
- Bachelor's degree in Business Administration, Marketing, or a related field
- Experience in the wellness products sector is a plus
Director
Employment typeFull-time
Job functionBusiness Development and Sales
#J-18808-LjbffrTier 1 & 2 Help Desk Support Specialist
Posted 2 days ago
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Job Description
SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.
SAIC is seeking Tier 1 and 2 Help Desk Support Specialists to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS.
The ideal candidate will be located in the National Capital Region.
**Please note that this is contingent upon contract award, with an anticipated decision expected by fall 2025.**
The Tier 1 and Tier 2 Help Desk Support Specialist responsibilities include, but are not limited to:
+ Provide Tier 1 and Tier 2 technical support for remote and on-site system analysis and engineering support services, as well as system administration and operational support in a timely and professional manner
+ Ability to work in a 24/7 shift environment
+ Provide on-site and remote break/ fix services for MARS equipment, end user software, and associated IT infrastructure in support of the end user
+ Log and track support tickets in the service desk system, ensuring accurate documentation of issues, solutions, and follow-ups
+ Use the internal knowledge base to resolve issues and assist customers. Continuously update and improve knowledge articles based on recurring customer queries
+ Route and escalate requests to Tier 3 and other teams for quick customer issue resolution
+ Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems
**Qualifications**
+ Active TS/SCI with Polygraph
+ Experience supporting the Intelligence Community (IC)
+ Excellent customer service and interpersonal skills - strong focus on creating a positive user experience
+ Experience with remote troubleshooting tools and remote desktop software
+ Familiarity with common IT issues and troubleshooting methods
+ Experience as the primary point of contact for escalated support issues from Tier 1 and Tier 2 support
+ Experience with ITIL processes and best practices
+ Strong leadership and mentoring abilities
Tier 1: Bachelor's with 0-4 years of experience, or an additional 4 years of experience in lieu of degree
Tier 2: Bachelor's with 5-8 years of experience, or an additional 4 years of experience in lieu of degree
Desired Qualifications:
+ Experience using JIRA for service desk management
+ CompTIA Security+ Certification
Target salary range: $80,001 - $20,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2508076
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately 6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
Tier I Service Desk Analyst (Help Desk Support Specialist I)
Posted today
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Job Description
Join to apply for the Tier I Service Desk Analyst (Help Desk Support Specialist I) role at The MIL Corporation Join to apply for the Tier I Service Desk Analyst (Help Desk Support Specialist I) role at The MIL Corporation Summary Clearance Required: Public Trust Education Required: HS/GED US Citizenship: Required Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This position currently requires a hybrid schedule. Schedule is subject to change based on company/contract requirements. This position is currently unfunded and is being posted in anticipation of a future contract award and funding approval. We are proactively identifying and engaging with qualified candidates. While candidates may be contacted for pre-screening, any hiring decisions will be contingent upon funding availability and final program requirements or client approval. Responsibilities Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications Assist all users with any logged IT-related incident when called upon Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Accurately record, update and document requests using the IT service desk system Install and configure new IT equipment Resolve incidents and upgrade different types of software and hardware Resolve incidents with printers, copiers and scanners Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Participate in the Annual Performance Review Process Actively support equality and diversity policies of The MIL Corporation and The Library of Congress Travel None Required Qualifications Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization Ability to take ownership of issues, escalating incidents to other support teams where necessary Highly motivated team player with the skills and ability to manage changing priorities Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient Willingness to attend internal training as necessary to keep up to date with the latest technology and internal system processes Ability to undertake other necessary duties not specifically stated without altering the nature or level of responsibility Desired Qualifications CompTIA A+ Certification Education HS/GED Clearance Public Trust Compensation The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process. For this position, the projected compensation range is $45,000 - $5,000 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations. Why MIL? The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit. Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include: 2021-2024, Top Workplaces USA award (Energage) 2017-2024 Top Workplaces Award, Greater Washington Area (The Washington Post) 2018-2025 Certified Great Workplace, Great Place to Work 2021 - 2024, Best Workplaces in Consulting & Professional Services 2021 Fortune Best Workplaces for Millennials 2018 Fortune, Great Place to Work: Best Place to Work for Diversity 2020- 2024, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine) 2024 Patriot Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at The MIL Corporation by 2x Get notified about new Service Desk Analyst jobs in Washington, DC . 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Help Desk/ Technical Support Professionals, FAA BNATCS
Posted today
Job Viewed
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In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
Job Description:
We are ready now to lead the transformation of the nation's brand-new air traffic control system -an ambitious initiative to enhance safety, improve reliability and security, reduce outages, decrease the total cost of ownership, and prepare the aviation system for the future by replacing aging infrastructure with modern technologies and state-of-the-art facilities.
Learn more about this opportunity :
IT Technical Support
Candidates must be US Persons. This position will be onsite in DC- must be in the National Capital Region (NCR).
-
Experienced with frequent use and application of technical standards, principles and theories
-
Works under general supervision, providing solutions to technical problems of moderate scope/complexity
-
Bachelor's (or equivalent) with typically 2+ years of experience, or a Master's with typically 0+ years of experience.
-
Must possess experience with Microsoft Windows, Office 365 Productivity Suite, System Imaging, Profile Migration, General PC Troubleshooting
-
Preferred: MS Active Directory, Support AutoCAD, Ethernet Networking, Client VPN
-
Exceptional interpersonal, oral, and written communication skills
#BNATCS
Security Clearance Requirement:
None
This position is part of our Corporate team.
For over 80 years, Parsons Corporation, has shaped the future of the defense, intelligence, and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.
Salary Range: $21.88 - $38.27
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
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Help Desk/ Technical Support Professionals, FAA BNATCS
Posted 2 days ago
Job Viewed
Job Description
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
**We are ready now to lead the transformation of the nation's brand-new air traffic control system** -an ambitious initiative to enhance safety, improve reliability and security, reduce outages, decrease the total cost of ownership, and prepare the aviation system for the future by replacing aging infrastructure with modern technologies and state-of-the-art facilities.
Learn more about this opportunity : Technical Support**
_Candidates must be US Persons. This position will be onsite in DC- must be in the National Capital Region (NCR)._
+ Experienced with frequent use and application of technical standards, principles and theories
+ Works under general supervision, providing solutions to technical problems of moderate scope/complexity
+ Bachelor's (or equivalent) with typically 2+ years of experience, or a Master's with typically 0+ years of experience.
+ Must possess experience with Microsoft Windows, Office 365 Productivity Suite, System Imaging, Profile Migration, General PC Troubleshooting
+ Preferred: MS Active Directory, Support AutoCAD, Ethernet Networking, Client VPN
+ Exceptional interpersonal, oral, and written communication skills
#BNATCS
**Security Clearance Requirement:**
None
This position is part of our Corporate team.
For over 80 years, Parsons Corporation, has shaped the future of the defense, intelligence, and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.
Salary Range: $21.88 - $38.27
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
Desktop Support Services Help Desk Lead
Posted today
Job Viewed
Job Description
Transform the future of federal services with MANTECH! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, weve partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts nowinnovate and excel with MANTECH!
ManTech seeks a motivated, career and customer-oriented Desktop Support Services Help Desk Lead to join our team in Washington, DC. This is a hybrid position with 4 days onsite and 1 day remote.
The Desktop Support Services Help Desk Lead oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise. Review and provide recommendations for processes continuous improvement.
Responsibilities include but are not limited to:
- Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Provide guidance, leadership and oversight for services and support optimizing help desk activities to rapidly and effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
- Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve help desk services and processes
- Work closely with other teams and stakeholders to maintain focus on key requirements and support to DHS customers
- Take accountability for help desk operations performance, meeting customer expectations, and driving future improvements focusing on critical issues and driving teams to meet or exceed requirements
- Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective tracking, actions, and efficient closure of tickets
Minimum Qualifications:
- Bachelor of Science (BS) degree.
- 10+ years of relevant experience in service desk or program management.
- 4+ years of hands-on leadership experience in service desk support and operations.
- One of the following certifications is required: ITIL Certification, Security+, PMP Certification
Preferred Qualifications:
- Help Desk Institute (HDI) certification
- Familiarity with Agile methodologies
- Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)
- Prior or current experience working with or supporting the Department of Homeland Security (DHS)
Clearance Requirements:
- Active Secret with eligibility for Top Secret
- Must be able to pass DHS suitability
Physical Requirements:
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
- Ability to travel to DHS locations within CONUS and OCONUS as required
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at and provide your name and contact information.