205 Customer Service Skills jobs in Budd Lake

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Representative

Onsite in Newark, NJ

Hourly rate $16.50/hr, which may be below your state's minimum wage.  Please take this into consideration when applying.

What you get:

• Full-time Employment with Benefits day one including paid Holidays.
• $6.50/hr
• Bilingual in Spanish 17.50/hr
• Paid Training
• Great Work Environment

Requirements:

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent. 
• Must be able to submit to a background check and drug test.
• Must be able to work 10:15am to 7:15pm any day of the week

Summary:

As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing: 

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have:  

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience.
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue 
• Are excited by innovative technology 
• Provide calm conflict resolution and problem solving for frustrated customers 
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers 
• Can commit to 100% attendance for three to five weeks of paid training 

Join a rapidly growing organization that can support your career goals

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50/hr

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment may alsoclick here to access Conduent's ADAAA Accommodation Policy.

Cosette Pharmaceuticals, Inc. is a US-based, fully integrated pharmaceutical company with capabilities in product development, manufacturing, and commercial operations. Cosette has a fast-growing portfolio of branded pharmaceuticals consisting of products in the cardiology, women's health, and migraine markets. Cosette has a long history in quality manufacturing of complex dosage forms including topical creams, ointments, oral liquids/solutions and suppositories, which has led to consistent supply to customers and commercialization success. Cosette has corporate and manufacturing facilities in New Jersey and North Carolina and is supported by more than 300 dedicated employees across all functional areas.

Innovating every day.

Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.

Responsibilities include, but are not limited to, the following:

• Responsible for the complete order entry process:
• Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
• Review of EDI's to ensure accuracy
• Review and address all order discrepancy prior to release
• Release and transmit orders to warehouse for processing
• Issuance of return material authorizations
• Collaborate with 3PL to ensure on time delivery of customers' orders
• Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
• Resolve all issues related to purchase orders; track and expedite orders as required
• Assist in coordinating activities associated with a new product award
• Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
• Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
• Knowledge of key customer accounts' operations and their required portals
• Maintain and load customer pricing in accordance with departmental procedures
• Handling calls from consumers regarding product related questions
• Direct customer complaints and reported adverse events in accordance with departmental procedures
• Support the outside sales teams by fulfilling requested actions
• Function as a liaison between internal departments and external customers, centralizing all contact and information flow

Aspects of Performance:

• Excellent verbal and written communication skills and a professional phone manner
• Strong attention to details
• Ability to prioritize conflicting demands
• Executes assigned tasks within established schedules
• Team oriented, highly motivated, ability to work independently
• Ability to be flexible as needed
• Sound analytical problem-solving and documentation skills
• Respond to all requests in a timely & professional manner
• Maintain composure and a positive attitude during difficult times
• Adherence to Company policies, procedures, rules and regulations
• Maintain confidentiality

Qualifications:

• BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
• Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
• Proficient in MS Office Suite
• SAP experience a plus
• Familiar with a variety of sales and marketing concepts, practices and procedures
• Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment

Salary Range: The expected base salary for this NJ based position is $42,000 - $60,000. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date.

Benefits: Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health saving account, employee assistance program, tuition reimbursement program, parental leave, wellness program, paid time off, volunteer time, and holidays.

Physical requirements: This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our NJ office.

Equal Opportunity Employment

Providing "equal employment opportunity" is one of the most important people policies of Cosette Pharmaceuticals, Inc. Our goal is to do all that we realistically can to provide genuine equal employment opportunity to applicants and employees in all phases of our operation. It is the policy of this Company that there shall be no discrimination with respect to employment, or any of the terms and conditions of employment, because of an individual's race, creed, religion, color, national origin, citizenship, ancestry, age, gender identity or expression, affectional or sexual orientation, marital status, domestic partnership, familial status, atypical hereditary cellular or blood trait, disability (including AIDS and HIV infection), genetic information, liability for service in the United States armed forces or any other legally protected status. The Company is dedicated to ensuring that all employment decisions are in accordance with these principles of equal employment opportunity.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the v Customer Service Representative, Customer Service, Representative, Customer Experience, Garage Door, Retail

As an Underwriting Support Customer Service Representative on the Compliance Review Team, you will be assisting the Underwriting Centers by reviewing and managing critical requirement documents relating to home inspections for compliance. The team delivers personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.

Job Responsibilities

• Provide superior customer service and quality technical content in a fast-paced, automated, high-volume environment.
• Assume ownership and timeliness relating the home inspection process, producer notifications, transacting policy changes, and updating underwriting notes efficiently and accurately.
• Review and determine compliance in accordance with inspection requirements, and process non-renewals and cancellations.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems while supporting the underwriting centers.
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products, and home inspection details.
• Efficiently navigate multiple systems and applications to research, analyze and resolve home inspection processes.
• Maintain established levels of productivity, service, and quality standards within a fast-paced environment.
• Works collaboratively with team members, and business partners, support a partnership with the underwriting centers to provide a quality experience for our agents and clients.
• Work overtime as needed.
• Complete additional tasks and other projects/duties as assigned.

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Responsibilities

The successful candidate will play a key role in the conversion of PLS policies into the Masterpiece system. Key responsibilities include:

• Policy Conversion:
  Accurately transferring policy information from various systems, including PLS, PRS Flood, ODEN, OARS, Agent Portal, ABIZ, Masterpiece, SharePoint, shared drives, and supporting process documents, into the Masterpiece system.
• Collaboration:
  Working closely with both onshore and offshore team members to ensure tasks are completed accurately and on time.
• Attention to Detail:
  Managing unique tasks that require a high level of precision, analytical skills, and the ability to process information accurately.
• Adaptability:
  Thriving in a fast-paced, dynamic environment where processes and requirements may change. Flexibility and focus are essential.
• Processing Guidelines:
  Understanding and effectively applying processing guidelines to deliver high-quality results for insured clients and agents.
• Self-Learning:
  Demonstrating confidence in self-learning to navigate new systems or processes as they arise during the project.

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Responsibilities:

• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • On average, our representatives are responsible for 40-50 calls per day
• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
  • Responsible for cross selling coverage to round out accounts
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
  • Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Work collaboratively with team members, and business partners to provide a quality experience for our agents
• Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
• Complete additional tasks and other projects/duties as assigned

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Premier Customer Service Representative Role:

Work with assigned Premier Underwriter(s) to acquire and retain High Net worth Client's policies and Family Office clients.

Provide a total service for assigned clients, working with designated key contacts across all internal departments within Operations.

Coordinate total service for assigned accounts, working with designated key contacts in all departments in Operations.

Provide quote options for new and renewal business via excel spreadsheets.

Prepare quote proposals.

Manage and prioritize all account requests in order to meet demanding deadlines.

Create spreadsheets for agents to organize client information.

Identify additional service options for Premier clients.

Act as a resource to internal and external clients.

Understand business and marketing concepts as they relate to the Premier strategy.

Demonstrate flexibility with work hours based on business needs.

Assist with special training requests as needed.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Description for Internal Candidates Bilingual Customer Service Representative English/Spanish Onsite in Newark, NJ Bilingual in Spanish $17.50/hr, which may be below your state's minimum wage. Please take this into consideration when applying. What you get: Full-time Employment with Benefits day one including paid Holidays. Bilingual in Spanish $7.50/hr Paid Training Great Work Environment Requirements: Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Must be able to submit to a background check and drug test. Must be able to work 10:15am to 7:15pm any day of the week Summary: As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences. People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17. 0/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy .aa415a4b-8b21-40fc-a65c-70d2b25ca29a