779 Customer Service jobs in Addison

_This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges._
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am - 6:00pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.
**Primary Responsibilities:**
+ Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
+ Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED
+ Must be 18 years of age or older
+ 1+ year of customer service experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Must be available to work an assigned eight-hour shift, Monday through Friday, between 09:30AM and 6:00 PM CST
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
+ Bilingual fluency in English/Spanish
**Telecommuting Requirements:**
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

_This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges._
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.
**Primary Responsibilities:**
+ Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
+ Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED
+ Must be 18 years of age or older
+ 1+ year of customer service experience.
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to work full-time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime.
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
+ Bilingual fluency in English/Spanish
**Telecommuting Requirements:**
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

**Job Description:**
Note: This position reports to our 2270 Lakeside Blvd, Richardson, TX location. If selected, you must be able to report to this work location.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology.
The Customer Experience Learning Lab is a team of service & sales consultants who are responsible for handling requests from customers (billing, service, loyalty, and troubleshooting). What makes the team unique is that we test new processes, policies, and systems - and monitor the result and how it impacts the customer! This team continuously drives change for the broader business.
How you'll make an impact:
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
What your day-to-day will look like
+ Handle customer interactions (calls, chats, emails) in a fast-paced environment
+ Accurately resolve issues related to service, billing, payments, and collections.
+ Explain bills and product features clearly.
+ Troubleshoot basic problems and seek higher support if needed.
+ Build customer confidence and loyalty by resolving issues.
+ Support various customer inquiries, including technical issues.
+ Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
+ Paid training.
In addition to these duties, you'll be required to:
+ Identify root cause of customer issues; refer those to management to influence change
+ Participate in collaboration sessions to influence new system design and process changes
+ Receive training on new processes and be the first to test
**What we are looking for** :
+ Unwavering Customer Focus
+ Strong Work Ethic
+ Adaptability
+ Problem-Solving Skills
+ Attention to Details
What you can look forward to:
Our Premier Service Consultants earn between $17.58 per hour.
Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
+ Tuition reimbursement program
+ Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
+ Paid Parental Leave
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
Your future is calling. Apply today!
#Connectourcustomers
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Richardson, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

_This position is Remote in the MST or CST Time Zones, OR in one (1) of the following states: WA, OR, NV, MI, IN, OH, WV, PA, VT, ME, NH, MA, RI, CT, NJ, DE, MD, DC, VA, NC, SC, GA, or FL. You will have the flexibility to work remotely* as you take on some tough challenges._
**Explore opportunities with Optum** , in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind **Caring. Connecting. Growing together.**
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 7pm CST Monday to Thursday, and 7am - 5pm CST Friday. It may be necessary, given the business need, to work occasional overtime.
We offer 4-6 weeks of on-the-job training. The hours of training will be aligned with your schedule.
**Primary Responsibilities:**
+ Handle inbound/outbound phone calls from customers and identify the type of assistance the customer needs
+ Ensures timely and accurate documentation of all notes and encounters in applicable database
+ Ability to handle sensitive information and maintain HIPAA compliance
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
+ Assist with appointment scheduling and completing eligibility screening with callers
+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED
+ Must be 18 years of age or older
+ 1+ years of experience working in a role with a high volume of either inbound or outbound calls
+ 1+ years of experience in customer service
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to work any eight-hour shift between 07:00AM - 07:00PM CST, Monday - Thursday and Friday 07:00AM - 05:00PM CST, with occasional weekend shifts per business need. Exact shift will be assigned after training
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ 1+ years of experience in healthcare customer service
+ 1+ years of experience in a role that requires patient interaction, either in person or over the phone
+ Health care experience
+ Experience working within financial counseling in a hospital or Physician office, including success obtaining patient demographic and financial information
+ Bilingual Fluency in English and Spanish
**Telecommuting Requirements:**
+ Reside within the Mountain or Central Time Zones, OR in one (1) of the following states: WA, OR, NV, MI, IN, OH, WV, PA, VT, ME, NH, MA, RI, CT, NJ, DE, MD, DC, VA, NC, SC, GA, or FL
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Proficient conflict management skills to resolve issues in a stressful situation
+ Problem solving and analytical skills
+ Ability to handle multiple tasks and meet deadlines within standards
+ Adaptable and flexible with the ability to accept, create and manage change
+ Interpersonal and communication (including excellent verbal and writing skills)
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

**Customer Service Representative - Specialty Pharmacy Support**
Adecco Healthcare & Life Sciences is hiring **Customer Service Representatives** to join a growing specialty pharmacy team! In this role, you'll play an important part in supporting patients' access to critical medications by coordinating shipments, scheduling refills, and providing compassionate, accurate communication to healthcare providers and patients.
If you're passionate about helping others, thrive in a fast-paced environment, and have strong communication and computer skills, this is a great opportunity to grow your healthcare career!
**Irving, TX**
**Pay Rate** : $16.00-$8.00/hr. (based on experience, education & location)
**Schedule:** Monday-Friday, 9AM-6PM for training; possibility of 10:30AM-7PM after training
**Key Responsibilities:**
- Answer incoming calls and provide professional, clear, and accurate information to patients and providers.
- Make outbound calls to patients to coordinate prescriptions, refills, and deliveries.
- Schedule and confirm medication shipments with attention to accuracy and timing.
- Maintain accurate documentation and patient records in compliance with HIPAA standards.
- Collaborate with internal teams to ensure seamless service and patient satisfaction.
- Demonstrate initiative, problem-solving, and a proactive work ethic.
- Perform other duties as assigned to support the department's goals.
**Qualifications:**
- High school diploma or equivalent required.
- 1-3 years of customer service or call center experience preferred.
- Excellent telephone etiquette and communication skills.
- Typing speed: 35+ words per minute (required).
- Reliable transportation to report onsite.
- Familiarity with HIPAA and confidentiality regulations preferred.
**Physical Requirements:**
- Professional office environment.
- Must be able to sit, stand, walk, and reach frequently.
- Ability to do heavy lifting occasionally.
**_Apply Today!_**
Adecco Healthcare & Life Sciences is committed to matching top talent with great opportunities - start your journey today!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
**Pay Details:** 18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Champions Do More**
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $10.00/Hr.
**Posted Max Pay Rate** USD $3.90/Hr.
**ID** _ _
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _76013_
**_Location : Address_** _2300 W. Pioneer Parkway_
**Remote** _No_
**Posted Min Pay Rate** _USD 10.00/Hr._
**Posted Max Pay Rate** _USD 23.90/Hr._
**Prioritization** _Tier 2 - Staffing Needs_

**Job Title: Customer Service Representative**
**Job Description**
We are seeking a dedicated Customer Service Representative who can effectively manage interactions with pilots and clients concerning their jets, and oversee the overall maintenance of the aircraft. The ideal candidate will guide clients through timelines, coordinate with customers and technicians regarding progress on planes, and manage work orders and billing processes.
**Responsibilities**
+ Handle communications with pilots and clients regarding jet maintenance and timelines.
+ Coordinate with technicians in the shop on the progress of planes.
+ Manage work orders and billing processes with customers.
+ Support supervisors and clients in various administrative and clerical tasks.
**Essential Skills**
+ Proficiency in data entry and clerical tasks.
+ Experience with order entry and Microsoft Excel.
+ Knowledge of Corridor software and aviation lingo and abbreviations.
**Additional Skills & Qualifications**
+ Familiarity with vendor management and EBIS.
+ Ability to assist with client purchase orders and evaluate hangar workload.
**Work Environment**
The role is based in an aircraft corporate service center, specifically within a hangar setting. Work hours are from 8am to 4:30pm.
**Pay and Benefits**
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
**Workplace Type**
This is a fully onsite position in Dallas,TX.
**Application Deadline**
This position is anticipated to close on Oct 24, 2025.
**About Aerotek:**
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Kelly Services is hiring for Customer Service Representatives in Irving, TX.
Schedule:
8a-8p/Monday-Friday
Pay:
Starting at $18/hour based on experience
This center is open from 6:50am-8:00pm Central Monday ¿ Friday. Post training, employees can exercise a hybrid work model, with 1 day onsite (Tuesday) and 4 days working remotely, based on individual performance. This model could change based on business needs. At Week 7 and after, employees could be assigned a schedule which could include coming in earlier than 8:00am, or working later than 5:00pm, but still within center hours of operation. Adherence to working these hours is required, no exceptions.
What you will be doing:
+ Successfully manage inbound call inquiries (approximately 22-25 per day) regarding mortgage, escrow, and tax questions
+ Identify customers' needs, research using various systems (sometimes up to 10 different portals), utilize tools to interpret and analyze data, provide accurate solutions and guidance, educate customers
+ Actively and accurately documents discussions of inquiries and leverage internal tools/processes for next-level resolution needs
+ Leverage and master the use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International)
+ Consistently meet or exceed individual production metrics and quality KPIs, some of which may be required by client contractual service levels
+ Act in a professional and appropriate manner always, and adhere to a strict schedule, meeting attendance guidelines
Basic Qualifications:
+ High school diploma, GED or equivalent
+ 1+ years of experience in a customer service/customer support role
+ 1+ years of Tech proficiency with MS Office, heavy use of MS Teams, or Google Suite and a client management system
+ Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
+ Must successfully meet or exceed personal KPIs, adhere to schedule/attendance and meet required deliverables/deadlines
Preferred Qualifications:
+ A bachelors or associate degree
+ Tax/banking/mortgage/real estate industry servicing experience
+ Contact Center experience
+ Hands-on tech proficiency in contact center/ workforce engagement management agent software to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio
**What happens next**
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Bilingual Customer Service Representative today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.