286 Customer Service jobs in Albany

• Medical, Dental and Vision insurance
• 401(K) retirement plan
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
• Provide in-person customer support and assist with service-related questions
• Optimize service schedules and assign routes to ensure efficiency for field technicians
• Set up an maintain customer accounts
• Track service completion and collaborate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

• 1+ years of customer service experience, route coordination or operations (preferred)
• High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Inside Sales Representative/ Customer Service Representative

Job Description

Do you love meeting new people? Do you focus on customer service? Then keep reading

How about growing your skills and income at a company where your attention to detail will be appreciated?

As the Inside Sales Representative, you will answer phones and sell Glass Doctor services.

We invest in our people and will make sure you have the training, tools, and process to be successful.

If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!

Your Responsibilities as the Inside Sales Representative

As a Glass Doctor ISR, you are a vital part of our team. You will be the person that seeks out top-notch customers while showing off your inside sales skills

Here's what you'll do:

. Front desk receptionist
• Be prepared to discuss in detail the features and benefits of Glass Doctor's services.
• Utilize Glass Doctor's literature, brochures, or flyers when appropriate.
• Enter all pertinent information in Contact Manager to have a record of your prospects, your existing customers and your activities and progress with all those accounts.
• Promptly responds to email requests to secure the opportunity.
• Maintain open lines of communications with ownership/management.

Here's What You Need to Succeed as the Inside Sales Representative:

Excel at Exceptional Inside Sales: Personality that is upbeat, positive, and motivating with the ability to communicate with customers, peers and management in a clear, cheerful, easy to understand, voice.

Self-motivated individual, with the ability to listen and apply what is heard, to move the sale forward.

Requires a high degree of self-confidence, a driven determination to get the sale made, and a willingness to take on personal responsibility.

Have an Eye for Perfection: High degree of organization, with an outstanding work ethic. Honesty with the highest level of trustworthiness and the utmost integrity. Dress and personal hygiene appropriate for an office environment.,

Identify Additional Opportunities to Help the Customer: Our accounts view you as the trusted expert to make the best recommendations for their current and future needs.

Education and/or Experience
• Computer literacy and the ability to use standard applications
• Personality suitable to communication effectively with customers and fellow employees.
• Professional appearance and personality.
• Excellent interpersonal and communication skills (written and verbal).
• Must be self-motivated, energetic and results oriented.

This Job Is NOT For You If . . .
• You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.
• You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.

Here's How We Take Care of Our Employees:
• Paid Training
• Bonuses & Incentives
• Benefits Package
• PTO and Vacation

At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.

If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?

APPLY TODAY!

Grow and retain customers - Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we'll celebrate milestones as a team and have fun in the process! - Communicate with customers and leads in a friendly, p Customer Service Representative, Customer Service, Representative, Retail

In this role, you will be the primary contact for customer support-related activities. You will provide best-in-class or excellent customer service for external customers and business partners (distribution) by leveraging excellent, in-depth business knowledge, product knowledge, and the Order-to-Cash process. You will closely collaborate with various departments, such as SIOP, Logistics, and Quality, though this is not an exhaustive list. You will function as an extension of the business (Commercial) and play a key role as a profitability driver by offering proactive support to sales and customers, ensuring the execution and exceeding of customer expectations and satisfaction. Please note that this role requires on-site presence five days per week, Monday through Friday.

Responsibilities include:

• Serve as the prime contact for order-related activities for Momentive.
• Build and maintain business relationships with Customers through multiple communication channels.
• Work with associates within his/her department and across the organization to achieve optimal customer satisfaction.
• Input new order requests and manage modifications and cancellations for both manual and electronic order communications.
• Coordinate with plants to support on-time order shipment and manage order issues to ensure they are clear for shipment.
• Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer-specific requirements.
• Ensure appropriate delegation of authority is documented and followed, and perform all duties in compliance with company policies and procedures.
• Facilitate actions between multiple departments to meet customer-specific needs.
• Inform sales representatives of current customer activity and order statuses as appropriate.
• Work in partnership with the credit department and plants to ensure orders are invoiced and processed promptly.
• Communicate proactively with customers on requirements, order statuses, forecast, open complaints, etc., to ensure customer satisfaction.
• Cross-train and provide backup for other customer service team associates as required.
• Participate in both internal and external order management audits.
• Other duties as assigned.

The following are required for the role:

• Customer-focused mindset, with some experience in customer service and a desire to build strong relationships across diverse internal and external stakeholders combined with a technical or business education background.
• Familiarity with SAP (SD module) or a strong interest in learning enterprise systems.
• Strong interpersonal skills and the ability to adapt in dynamic, multicultural environments.
• Organized and adaptable, able to manage multiple tasks and prioritize based on customer and business needs. Maintains composure and professionalism under pressure.
• Proactive problem-solver with a desire to take ownership and contribute to positive customer outcomes.
• Team-oriented and leads by example through a strong work ethic and commitment to continuous learning; open to mentoring and being mentored.
• Effective communicator, both written and verbal, with an interest in developing customer relationship skills.

The following are preferred for the role:

• Experience in chemical industry.

Base Pay Range: $44,300 - $64,900. The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable.

At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
• Short term disability with 100% base salary coverage.
• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
• 25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.
• 401k savings plan with 5% employer match plus additional contribution based on years of service.
• Student debt pay-off program.
• Professional development programs and courses.
• Wellness programs and financial education.

Refer to the Hiring Process tab on our Careers page for a detailed description on the physical job requirements.

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forwardproducts that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

What you'll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Transportation experience
• Excellent verbal and written communication skills

Pay, benefits and more:

• Expected pay range: $24.46 to $25.19 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you'll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Welcome to Gerber Collision & Glass. Our team members drive us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

• Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

Compensation Details: Hourly $17 - 22 / Hour

Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including t Customer Service Representative, Customer Service, Representative, Customer Experience, Technical Support, Travel, Technology, Retail