677 Customer Service jobs in Allen Park

Description
We are looking for a dedicated and detail-oriented Customer Service Representative to join our remote team in Troy, Michigan. In this role, you will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a seamless experience with healthcare-related matters. This is a Contract-to-Permanent position where you will have the opportunity to grow within the organization based on your performance. If you live in Michigan there is a 1 day per month obligation for in-office.
Responsibilities:
- Respond to customer inquiries regarding medical benefits, claim statuses, and pre-authorizations in a prompt and courteous manner.
- Utilize internal systems to track and document customer interactions and resolutions.
- Stay informed about updates to healthcare plans and communicate changes effectively to customers.
- Provide accurate information to customers about healthcare provider networks and outstanding payments.
- Troubleshoot and resolve issues efficiently while maintaining a detail-oriented demeanor.
- Follow up on unresolved customer concerns to ensure complete satisfaction.
- Escalate complex issues to management when necessary for further resolution.
- Adhere to company policies, including HIPAA regulations, to maintain confidentiality and compliance.
- Occasionally work on-site as required while primarily operating in a remote capacity.
- Collaborate with team members to meet service targets and improve processes.
Requirements - Strong background in call center environments, especially with high-volume healthcare-related inquiries.
- Familiarity with medical terminology, diagnosis codes, and healthcare processes is required.
- Excellent verbal and written communication skills to handle sensitive customer interactions.
- Proficiency in Microsoft Outlook and other computer systems, with above-average typing speed.
- Ability to remain calm under pressure and handle challenging situations with professionalism.
- Strong attention to detail and critical thinking skills for accurate issue resolution.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
- Associate's Degree preferred; alternatively, 1-3 years of healthcare customer service experience in a call center setting. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Title: Customer Service Representative Location: Westland, MI Hours: Full-Time Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities. Why Work with Us: We're a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we'd love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:

• Competitive salary and benefits
• Medical, Vision, and Dental Insurance
• 403(b) Retirement Savings Account
• Opportunities for professional development, growth, and continuing education
• A positive and collaborative work environment
• Work-life balance and flexible working hours (compressed work schedule option!)
• Paid Time Off & Holidays
• Human & Pet Bereavement
• Clinic discounts to up to 75% off services for your own pet(s)
• Relaxed dress code
• Wellness program with professional counseling services available to employees
• Animal food discount
• Free or discounted adoption fees to adopt a new friend.
• Sabbatical Policy
• Uniform Allowance
• Paid Parental Leave
• Yearly performance reviews & employee engagement surveys
• Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

The Clinic Customer Service Representative serves as the main point of contact with clients and the public via phone and in person at our clinics. The ideal candidate is friendly, professional, and compassionate with a drive to help animals and their owners. Responsibilities:

• Greet customers on the phone and in person in a friendly and professional manner.
• Provides excellent customer service to clients by setting appointments, processing prescription refills and food orders, assisting them with payments, and explaining payment processes and options.
• Check patients in for their appointments by locating medical records and confirming services to be performed and method of payment.
• Check patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients.
• Prepare patients for surgery admission by creating and locating medical records, reviewing medical history and preparing necessary paperwork such as release forms, cage cards, check-in sheets, ID collars, etc.
• Properly register microchips.
• Create medical records for all adopted animals and shelter animals needing medical care
• Maintain lobby cleanliness and safety through general upkeep.
• Promote Michigan Humane programs and general goodwill among clients and staff.
• Attend special fundraising and adoption events as needed.

Qualifications:

• Outgoing personality with strong customer service skills.
• Exhibits compassion towards animals and their owners.
• Show patience and understanding when communicating with clients.
• Must be flexible and able to handle stress in a fast-paced work environment.

Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT *
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! We make dreams happen-apply today! The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands :

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Now that we've popped the question, please say "I do". Part Time Benefits Include:

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Love wins when love is for Everyone! Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of !6-20/hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

Sponsorship No

Relocation: No
Benefits: Yes
Remote: No

Job Description

Our client is an insurance agency that has a position available for a Customer
Service Representative. We are looking for a people-person with great
verbal communication skills who is a team player with a can-do attitude.

They specialize in property and casualty insurance
products.

The position offered is full-time. Some remote work options may be
available.

Qualifications

Requirements

- Possess an upbeat, positive and enthusiastic attitude.

- Proficiency to multi-task, follow-thru and follow-up

- Great Customer Service Skills and outstanding verbal communication
skills

- Ability to tactfully handle stressful and difficult situations

- Is a team player with a can-do attitude.

Responsibilities

- Process customer policy change requests.

- Respond to all inquiries, service requests, and sales requests
within specified timeframe.

- Write and service policies in the Guidewire system

- Perform policy reviews to correct issues and optimize coverage
options based upon client needs

- Meet with clients in person

- Cross-selling and client retention tasks

- Assist with marketing and lead follow-up

- Organize documentation received from clients and carriers in agency
CRM system

Why is This a Great Opportunity

Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Retirement Plan

Apply here today or at 

Job Openings - MEO Staffing

The Senior Customer Service Rep - AKA Lead Program Support Specialist - is responsible for responding to correspondence addressed to the GM Executive Office related to the Loyalty Line of Business. This role serves as the escalation point for the contact center offline support group, handling difficult consumer and dealer issues.

Responsibilities:

• Provide excellent customer service with an emphasis on soft skills, proactive resolution, de-escalation tactics, and empathy in all interactions.
• Create, document, and manage cases toward resolution.
• Offer updates or recommendations on existing cases belonging to other departments.
• Manage dealer and field personnel issues received by phone or email.
• Maintain the Special Service process and procedure manual to ensure it is up-to-date and relevant for all products and services.
• Prepare accurate and timely status reports and executive summaries as requested.
• Handle all inbound emails and CRM application issues, routing them to the necessary departments based on urgency.
• Make informed decisions on handling unusual escalations or seek guidance from the management team when necessary.

Qualifications:

• Strong preference for experience working with the Salesforce platform.
• Automotive and dealer experience strongly preferred.
• Self-starter who excels at working independently within a diverse team environment.
• Excellent written and verbal business communication skills.
• Strong attention to detail, organizational skills, and multitasking ability in a fast-paced environment.
• Working knowledge of multiple computer platforms, browsers, and operating systems.
• Experience with MS Office products: Outlook, Excel, Word.
• Use available resources to ensure customer satisfaction and retention.
• Listen to customer concerns and diffuse frustration by providing options and solutions.
• Document all pertinent information using appropriate tracking methods.
• Minimum of 3-5 years of experience providing customer service support and handling concerns through multiple contact channels (phone, face-to-face, written correspondence, client/portfolio managers, etc.).
• Minimum of 3-5 years of experience in customer service, retail, and/or sales environment.
• Demonstrated ability to effectively manage and prioritize multiple tasks—reprioritization skills are also required.
• Demonstrated effective interpersonal skills for interaction with all levels of staff, clients, vendors, and consultants, even in stressful situations.

Description
English $17. Bilingual in Spanish $8.50.
Mortgage Servicing Class - 10/29 Start Date
First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm
10:30am to 7pm or 11:30am to 8pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations
***NO TIME OFF IN FIRST 6 WEEKS!***
Responsibilities:
- Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
- This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
- Will receive questions from borrowers, insurance agents and financial institutions.
- The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
- Majority of calls will be in regards to payment and/or coverage questions.
- The CSR must be able to multi-task between various systems to research and document the phone calls.
- The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Skills
customer service, call center, data entry, mortgage, insurance, flagstar bank, united wholesale mortgage, UWM, rocket mortgage, teleperformance, dialog direct, concentrix, macys, starbucks, target, publix
Top Skills Details
customer service,call center,data entry
Additional Skills & Qualifications
***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)***
MUST HAVE:
- At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)
- Efficient in using a windows PC computer and navigating their software system (super easy to learn)
- typing: at least 35 WPM
- Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
- **internet connection** - will be required to train remote and work remote.
- Reliable transportation
NICE TO HAVE:
- 2+ years of call center experience
- Insurance or mortgage BGC
DQ'S:
- No relevant recent experience of call center or Admin
- No active internet connection (Unless they are willing to be completing in office)
- Unable to work in the office
- Poor communication skills (includes tone of voice)
- Needing time off in first 4 weeks
Experience Level
Entry Level
#priorityeast
Pay and Benefits
The pay range for this position is 17.00 - 18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're Hiring! We are looking for dedicated Mortgage Customer Service Representatives to work at the following locations:
+ Troy, Michigan
+ Daytona, Florida
Job Details:
Job title: Mortgage Customer Service Representative
Placement: Contract to Hire
Work setting: Onsite training until released to Hybrid schedule
Pay: $17 per hour
Training Schedule: (30 days onsite)
Monday - Friday 9:30AM - 6:00PM
Post Training Work Shift: (Hybrid)
Shifts available
Monday - Friday 10:30AM - 7:00PM
Monday - Friday 11:30AM - 8:00PM
Hybrid schedule will depend on your performance, meeting adherence, quality and attendance.
***NO TIME OFF IN FIRST 6 WEEKS!***
Responsibilities:
- Handling 35-45 inbound calls per day (average call duration: 11-14 minutes)
- Assist borrowers, insurance agents and financial institutions with homeowners insurance inquiries
- Address payment and coverage questions
- Navigate multiple systems to research and document calls
- Ensure accurate and professional responses
- Apply problem-solving skills to resolve issues efficiently
Required Skills and Qualifications:
+ GED or High School Diploma
+ at least (1) year of recent Call Center experience
+ Strong verbal and written communication
+ Reliable internet connection for remote work
+ Reliable transportation
Additional Skills & Qualifications Needed:
+ Basic Computer Literacy (at least 70%)
+ One Minute Typing Test (at least 35WPM)
#priorityeast #priorityeast #priorityeast #priorityeast #priorityeast
Pay and Benefits
The pay range for this position is $7.00 - 18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Mortgage Servicing Reps Wanted - Class Starts 10/29!
English: $17/hr | Bilingual (Spanish): $8.50/hr
#PRIORITYEASE
Ready to level up your career in customer service? Join a fast-paced, high-impact team where your voice matters and your skills shine. If you're driven, detail-oriented, and ready to grow-this is your moment.
What's in It for You:
+ Competitive pay with bilingual bonus
+ Hybrid schedule after training
+ Career growth in the mortgage and insurance industry
+ Supportive team environment
Training & Schedule:
+ Start Date: October 29
+ Training: First 30 days on-site | 9:30 AM - 6:00 PM
+ Post-Training Hybrid Shifts: 10:30 AM - 7:00 PM or 11:30 AM - 8:00 PM
+ Heads Up: No time off allowed during the first 6 weeks
What You'll Be Doing:
+ Handle 35-45 inbound calls daily from borrowers, insurance agents, and financial institutions
+ Assist with homeowners insurance questions, payments, and coverage details
+ Navigate multiple systems to research and document calls
+ Solve problems quickly and professionally while meeting quality standards
Must-Haves:
+ 1+ year of recent customer service experience (call center or admin preferred)
+ Typing speed of 35 WPM or higher
+ Strong verbal and written communication skills
+ Comfortable using a Windows PC and learning new systems
+ Reliable internet and transportation
Bonus Points For:
+ 2+ years of call center experience
+ Experience in mortgage or insurance
Not a Fit If You:
+ Lack recent call center or admin experience
+ Don't have internet access (unless working fully on-site)
+ Can't commit to the first 6 weeks without time off
+ Struggle with professional communication
Pay and Benefits
The pay range for this position is 17.00 - 18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
English $17. Bilingual in Spanish $8.50. Mortgage Servicing Class - 10/29 Start Date First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm or 11:30am to 8pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations ***NO TIME OFF IN FIRST 6 WEEKS!*** Responsibilities: - Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. - This person will be responsible for handling inbound calls pertaining to insurance servicing questions. - Will receive questions from borrowers, insurance agents and financial institutions. - The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. - Majority of calls will be in regards to payment and/or coverage questions. - The CSR must be able to multi-task between various systems to research and document the phone calls. - The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. - Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Skills
customer service, call center, data entry, mortgage, insurance, flagstar bank, united wholesale mortgage, UWM, rocket mortgage, teleperformance, dialog direct, concentrix, macys, starbucks, target, publix
Top Skills Details
customer service,call center,data entry
Additional Skills & Qualifications
***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)*** MUST HAVE: - At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service) - Efficient in using a windows PC computer and navigating their software system (super easy to learn) - typing: at least 35 WPM - Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) - **internet connection** - will be required to train remote and work remote. - Reliable transportation NICE TO HAVE: - 2+ years of call center experience - Insurance or mortgage background DQ'S: - No relevant recent experience of call center or Admin - No active internet connection (Unless they are willing to be completing in office) - Unable to work in the office - Poor communication skills (includes tone of voice) - Needing time off in first 4 weeks
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is 17.00 - 18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.